1111 case story health care low investment high flexibility increased capacity
TRANSCRIPT
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Case storyHealth Care
• Low investment• High flexibility• Increased capacity
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• Lack of capacity occationally forces patients out in not intended areas
• Nurses have to spend more time to see patients in these areas, as they have no possibility to call for assistance
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Installing a wireless pull cord switch on the bed
• Low installation cost – just install the DTI unit on the bed and plug-in 230V• Increased flexibility to place the bed/patient• Increased efficiency of the nurses work
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pull-cord switch
DA1 DECT module
230VAC - 12VDC power supply unit
Compatible with the existing KIRK DECT infrastructure
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A pre-defined text message to a pre-defined extension number
Assistance bed 3
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• Low investment• High flexibility• Increased capacity
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Case storyRetail
Need HELP?
• Good customer service • Efficient personal • Low installation costs
Need HELP?
ASSISTANCERADIO/TVPRESS FOR ASSISTANCE
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• A big national supermarket with many shops accross the country• Tender for a wireless telephony system for each of the outlets
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• Two important demands to the system:
• Rugged and reliable handsets• Customer service switches
PRESS FOR ASSISTANCE
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Customer service switches are realized by means of ECT DTI sytem.
Advantages:Wireless = very low installation costUsing the existing Polycom DECT infrastructure = No additional cost of infrastructure
PRESS FOR ASSISTANCE
ASSISTANCERADIO/TV
ECT DECT module (DA1) and 230V PSU inside
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PRESS FOR ASSISTANCE
ASSISTANCERADIO/TV
Go to Radio/TV
A pre-defined text message to a pre-defined extension number
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• Good customer service • Efficient personal • Low installation costs
Need HELP?
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Case story Retail
• Good customer service • Efficient personal • Low installation costs
Supervisor call for Automated Check Out (ACO)
PRESS FOR ASSISTANCE
ASSISTANCEAutomated Check Out
Need
HELP?
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Installation of Self-Service-Payment (or ACO) in supermarkets adds the capacity and reduces the salery cost.
Problems with Self-Service:• Some goods may be connected with an age limit (spirits, wine, beer, etc.)• Bar codes can be impossible for the system to detect• Eventhough the concept is Self-Service, some customers may have problems
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If scanning goods connected with an age limit (goods with restriction), a visual alarm (lamp) typically turns on, indicating that assistance is needed.
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PRESS FOR ASSISTANCE
Introducing the automatic and/or manual ‘call for assistance’ will address both problems.
ASSISTANCEAutomated Check Out
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Customer service switch: Input 1 of the ECT DTI sytem. Scanning goods with restriction: Input 2 of the ECT DTI sytem.
Advantages:Wireless = very low installation costUsing the existing Polycom DECT infrastructure = No additional cost of infrastructure
PRESS FOR ASSISTANCE
ASSISTANCEAutomated Check Out
ECT DECT module (DA1) and 230V PSU inside
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PRESS FOR ASSISTANCE
ASSISTANCEAutomated Check Out
Go to ACO 5
A pre-defined text message to a pre-defined extension number
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• Good customer service • Efficient personal • Low installation costs
PRESS FOR ASSISTANCE
ASSISTANCEAutomated Check Out
Need
HELP?
20202020
ECT A/S, Sintrupvej 23, DK8220 Brabrand, DENMARK
Contact:
Knud MadsenTel: +45 8744 1230 Mob: +45 2465 6233mail: [email protected]