11 session iii subscriber maintenance ® nsdl. 22 types of subscriber request process flow checklist...
TRANSCRIPT
11
Session III
Subscriber Maintenance
®® NSDL
22
Types of Subscriber requestProcess flow Checklist for verificationCapture, Confirm and Authorisation
of requestControl MechanismCentral Grievance Management
System
Session Snapshot®® NSDL
33
Changes in Subscribers Details Personal, Nomination, Employment Scheme Preference (proposed)
Transactions Requests for Switch (proposed) Request for Withdrawal Request for Reissue of T-PIN/I-PIN and
PRAN CardChange in Subscriber photograph &
signature
Types of Subscriber request ®® NSDL
44
Subscriber
PAO
NPSCAN
CRA
1. Change details Request
4. Acknowledgement Number through e-mail/web access
6. On successful transaction
Intim
atio
n th
rou
gh
Em
ail
5. Data Updation
3. Request capture/authorise
DDO
Process flow
2. Verify and forward
®® NSDL
55
Change in Subscribers’ Details
Type of Request Maker Authoriser
Change in Personal & Bank details (other than Core Data)
Yes No
Change in Core data Yes Yes
Change in Nomination Details Yes Yes
Change in Employment Details Yes Yes
Withdrawal Request Yes Yes
Re-issue of I-Pin/T-Pin Yes Yes
Reprint of PRAN card Yes Yes
®® NSDL
66
Enter PRAN ®® NSDL
77
Capture the request ®® NSDL
88
The Confirmation Screen®® NSDL
99
The Acknowledgement Number ®® NSDL
1010
Authorisation of the Request ®® NSDL
1111
Authorisation of the Request ®® NSDL
1212
Withdrawal Request
Withdrawal due to: Retirement, Death or Resignation
Minimum amount to be transferred to Annuity Retirement - Minimum 40% Resignation - Minimum 80% Death - Nil
Date of retirement should be matching with details registered at CRA
No further request (except nomination) will be allowed in CRA
The percentage share of annuity may change once the rules for the same have been finalised by
Government of India
®® NSDL
1313
Miscellaneous
Statement of Transaction (SOT) : PAOcan print SOT for subscriber
Other request:Re-issue of T-Pin and/or I-PinReprint of PRAN cardPIN/PRAN card will be sent to PAO office
Re-issue/Reprint will be chargeable
®® NSDL
Worshop for J & K Government 14
Intimation sent & Grievance status closed by CRA14
Entity Raising the Grievance
CGMS DATABASE Intimation
Of Token no.
CGMS – An Overview
Grievance againstCRA
Grievance againstOther entities
Resolved by CRA Resolved by respective Entity
Forwarded to Respective Entity
by email
by email also
In case of call center and online request, token no. will also be given
immediately
®® NSDL
1515
Grievance Management
Raising Grievance:Mode of raising the grievance
CRA website – www.cra-nsdl.co.in using I-PinCRA call centre – 1800 222 080 using T-Pin
PAO can raise grievance on behalf ofItselfDDOSubscriber
PAO can raise grievanceAgainst CRAAgainst Trustee Bank
Resolving Grievance:PAO to resolve grievance raised against it and to post
resolution details in CRA system
®® NSDL
1616
Contact at:
Central Recordkeeping Agency, NSDL
Trade World, ‘A Wing’, 4th Floor
Kamala Mills Compound, S. B. Marg
Lower Parel, Mumbai 400 013
Tel. No. 2499 4200
Fax No. 2499 4974
Email id : [email protected]
Website: www.npscra.nsdl.co.in