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Empowerment From The Inside Out

Empowerment From The Inside Out

Tanya RhoneTwo Roads Consulting

November 2008

Tanya RhoneTwo Roads Consulting

November 2008

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We are what we repeatedly do.Excellence, then, is not an act, but a habit.

ARISTOTLE

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Habits - Defined

KNOWLEDGE(what to, why to)

SKILLS(how to)

ATTITUDES(want to)

HABITS

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Effectiveness & Balance

ProductionProduction Capability

The Goose and The Golden Egg: A Tale of Asset Mismanagement!

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The Seven Effective Habits

1. Be proactive2. Begin with the end in mind3. Put first things first4. Think “win-win”5. Seek first to understand, then to be

understood6. Synergize7. Sharpen the saw

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The Seven Ineffective Habits

• Be reactive• Wander aimlessly• Do anything urgent first• Think win/lose – think only of yourself• Always seek to be understood, demand to

be heard• Compete vs. working together• Hold onto fear

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The change paradigm we want is “inside-out”—to effect positive change in what’s out there.

Anytime we think the problem is “out there,” that thought is the problem.

We empower what’s out there to control us.

Habit #1

Be ProactiveBe Proactive

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Begin With The End In Mind

• Start with a clear understanding of your destination

• Know where you’re going– Where you are now– Take the right direction

Habit #2

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Personal Mission Statement

• Character – what you want to be• Contribution & Achievements –

what you want to do• Values & Principles – your

guideposts for being and doing

Habit #2

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Put First Things First

•Organize your efforts--always with the “end” in mind•Gain control of time and events by seeing how they relate to our mission•Planning is most effective when we move from:

•Top down•From general to specific•From values to daily activities

Habit #3

1111

Habit #3

Time ManagementUrgent Not Urgent

No

t Im

po

rtan

tIm

po

rtan

t

Management

Deception Waste

Quality Leadership

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Time ManagementUrgent Not Urgent

No

t Im

po

rtan

tIm

po

rtan

t • Crises• Pressing problems• Deadline-driven projects• Immediately productive activities

• Preparation• Prevention• Developing mission• Planning• Relationship building• True re-creation

• Interruptions, some phone calls• Some mail, some reports• Some meetings• Many popular activities

• Trivia, busywork• Junk mail• Some phone calls• Time wasters•“Escape” activities

Habit #3

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Quadrant II – Conditions & Activities

I

III IV

II

1. Improving communication with people2. Better preparation3. Better planning and organizing4. Taking better care of self5. Seizing new opportunities6. Personal development7. Empowerment

Habit #3

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The Emotional Bank Account

Deposits Withdrawals

+ Trust - Trust

• The Emotional Bank Account represents the amount of trust that has been built up in a relationship.

• Just like your real bank account, you make a series of deposits and withdrawals with people everyday.

• Deposits increase the balance; withdrawals reduce it.

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Always keep “the main thing” the “main thing.”

Put “first things” first.

Things which matter most must never be at the mercy of things which matter least.

Habit #3

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•Win-win means seeking solutions that allow everyone to win•Win-win relationships come from seeing the “third alternative”•The key is to stay in the communication process

Habit #4

Think Win/Win

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Seek First to Understand

•The real key to influence…your conduct•Empathic listening•Diagnose before you prescribe•Avoid autobiographical responses•Understanding and perception

Habit #5

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…Then Seek to Be Understood

•To understand another person, we must be willing to be influenced•Gives people room to release their fixed positions & consider alternatives•Lets us act from a position of knowledge•Gain influence in the relationship•Leads people to discover the “third alternative”

Habit #5

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Synergize: 1 + 1 = 3

•Synergy unleashes the greatest powers within people•Valuing differences•Employs “win/win” and “seeking to understand”•Fishing for the Third Alternative

Habit #6

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Sharpen The Saw

•Sharpening the saw maintains personal power•Gives us the control we seek•We strengthen the mind by challenging it

Habit #7

ProductionProduction Capability

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Paradigm Shifting

•Being proactive•Being open to new ideas & new ways of understanding things•Being willing to take risks•Seeking to learn from your challenges•Avoiding criticism and judgment•Following your intuition•Welcoming disagreement

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Planning, Commitment, Follow-up

•What do you need to focus on to achieve your personal mission?•What role do you want to play at work?•Who do you need to help you that role?•What is your plan for relationship management?•How will you broaden your sphere of influence?

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The change paradigm we want is “inside-out”—to effect positive change in what’s out there.