11-1 project control project control defined types of control systems need for balance in control...
TRANSCRIPT
11-1
PROJECT CONTROL
Project Control Defined
Types of Control Systems
Need for Balance in Control Systems
Control of Creative Efforts
Changes and Change Control
11-2
Project Control Defined CONTROL: The act of reducing the
difference between plan and reality The last element in the plan-
implement-monitor-control cycle Uses the information from the
monitoring process to get and keep a project on track
11-3
Control Can Be Complicated Performance, cost, and schedule
issues all have a human element Symptoms are obvious, but root
causes never are “Messes” vs. “problems”
Hard to separate random events from systemic difficulties
11-4
Two Fundamental Purposes of Project Control
Regulate project results through alteration of activities
Efficiently use and protect organizational assets
11-5
Asset Conservation Has Three Aspects Physical Assets
Maintenance, inventories, security protection
Human Resources Managing acquisition, development and
performance of people Financial Resources
Budgets, audits, financial ratio analyses The concept of “due diligence”
11-6
Purpose of Control To make the actual meet the plan
The Process 1. Identify key performance areas 2. Set standards 3. Measure performance 4. Compare 5. Take corrective action
11-7
Three Types of Controls Cybernetic controls
“Steering” Key feature: automatic operation
Go-no go controls Most common project control Test that predetermined specifications have
been met Post controls
After the fact
11-8
A Cybernetic Control System, Figure 11-1
11-9
Typical Paths for Correction of Deviation, Figure 11-2
11-10
A 2nd-Order Feedback System, Figure 11-3
11-11
A 3rd-Order Feedback System, Figure 11-4
11-12
More on Go-No Go Controls Based on project plans, budgets,
schedules Can be periodic or milestone-driven
Both are essential “Phase-gated” criteria are hurdles that
must be passed to go to next project stage Common terms: “exit criteria,”
“milestone decisions,” “system maturity models”
11-13
Sample Project Status Report, Figure 11-5
11-14
Components of Post Control Process Benefits future projects more than
the present one See Project Auditing in Chapter 12
Four parts Project objectives Milestones, checkpoints, budgets Final report on project results Recommendations
11-15
Some Desirable Control System Features Flexible, able to adapt to
unforeseen events Cost effective (control value >
control cost) Useful and ethical Accurate, precise, timely Simple and maintainable Fully documented
11-16
Critical Ratio Critical ratio = actual progress X
budgeted cost scheduled progress actual
cost
I.e., CSI = SPI X CPI, as in Chapter 10
Indices and ratios greater than 1.0 are favorable
11-17
Critical Ratio Control Limits, Figure 11-8
11-18
Cost Control Chart, Figure 11-9
11-19
Effective Control Systems Must be Balanced Balance means
Measuring both tangibles and intangibles
Looking at both long-term and short Keeping flexibility in the system Addressing human factors Focusing on correction, not punishment Optimizing control, not maximizing it
11-20
A Question of Balance Too little control? Too much control?
$
Amount of Control
CControl
CMistakes
11-21
Control of Creative Activities Controlling “knowledge work” is
difficult Three tools
Progress reviews Reassigning people Control of resource inputs
11-22
Controlling Changes and Scope Creep Changes can drive higher costs
and stretched out schedules So controlling them is an essential
project management task A formal change system is a must for
project control
11-23
Five Principles of a Formal Change Program All contracts specify formal change
process All changes require formal change
order All change orders approved in writing
by client and project organization Project manager is always consulted The approved change order becomes
part of the master plan
11-24
Changes and Change Control Remember the last step of the
control process: Take corrective action, so that the actual matches the plan
Two Types: Business and Technical Changes
11-25
Business Changes Business-related Driven by such things as:
Spec relief Deliverables changes Funding shifts Schedule changes Acts of God Subcontractor changes
11-26
Technical Changes Technological issues, such as:
New technologies Laws of physics Competitor response Changes in client
requirements (real or political)