108. goal setting is an important factor in being successful. motivating factors can be external or...
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108. Goal setting is an important factor in being successful. Motivating factors can be
external or internal?
a. True
b. False
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a. True
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109. External motivators include which of the following?
a. Encouragement from othersb. A promise of money or a giftc. Fear of punishmentd. All of the above
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d. All of the above
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110. Internal motivators include which of the following?
a. A desire to achieveb. A feeling of self worthc. Pleasure of having done a good jobd. All of the above
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d. All of the above
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111. Sometimes we can’t count on external motivators to keep us
working hard.a. True
b. False
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a. True
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112. Examples of internal motivators…..
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1. Chance to learn and grow2. Desire to do a good job3. High personal standards4. Sense of accomplishment
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113. Examples of external motivators…..
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1.Paycheck2.Praise from the boss3. Chance of promotion
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114. Time management is a skill that can be improved at any age?
a. True
b. False
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a. true
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115. A time management flow chart will assist you with..a. Analyzing how you spend your time.b. How you waste your timec. What steps you can take to mange your time more
effectively.d. A&C onlye. All of the above
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e. All of the above
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116.The definition of cultural diversity is which of the
following?a. The mixing and blending of many people from
different cultures.b. Accepting everybodyc. Respect for others.d. All of the above.
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a. The mixing and blending of many people from different
cultures.
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117. Behaviors directly related to a culture can include…a. Holidaysb. Dressc. Belief in a superior beingd. Specific foodse. C&D onlyf. All of the above
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f. All of the above
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118. Another name for customer is…..
a. Patient b. Clientc. Patrond. Pain in the necke. A,B,&C
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E. A,B,&C
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119. An external customer is…
a. People who purchase or use your products
b. Includes any outside servicesc. People within your organization who are
dependent on your work.
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A. People who purchase or use your products.
Example: Someone who buys pizza at your pizza shop.
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120. An internal customer is….
a. A friendly individualb. People within your organization
who are dependent on your work.c. Both a & c
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B. People within your organization who are dependent
on your work.Example: A cosmetologist.
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121. Interviews can be done via ….
a. Telephoneb. E-mailc. Face to faced. All of the above
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D.All of the above
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122. Communication is always a two way process?
a. True
b. False
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a. True
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123. What skills are important to effective communication?
a. Speakingb. Writingc. Readingd. Observatione. listening.f. All of the above
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F. All of the above
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124. Examples of barriers to listening include…
a. Physical hearing problemb. Distractionc. Having more important things to dod. All of the above
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d. All of the above
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125. The following statement/s can be used to convey interest.
a. “I see….”b. “Uh-huh….”c. “That’s interesting.”d. “What do you mean by…”e. All of the abovef. A,B &C only
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F. A,B &C only
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126. To become an effective listener requires a conscious
effort.A. False
B. True
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B. True
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127. Academic skills include…
a.Englishb.Mathc.Scienced. All of the above
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d. All of the above
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128. Stress can be …
a. Physicalb. Chemicalc. Emotionald. All of the above
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d. All of the above. These factors cause bodily or mental
tension.
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129. Learning to accept some stress as normal can be good for
general health. a. True
b. false
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a. True
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130. The advantages of brainstorming include…
a. Prevents domination by one or two peopleb. It generates a lot of ideasc. It allows development of alternative solutions.d. All of the above
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d. All of the above
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131. Parliamentary procedure ensures…
a. Fairness to everyoneb. Meetings run in an orderly mannerc. Businesslike mannerd. All of the above
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d. All of the above
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132. An agenda is….
a. Written list of business that will take place during the meeting.
b. Is another name for itinerary.c. Includes the main motion.
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a. Written list of business that will take place during the meeting.
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133.Spoon soup from front to back.
a. True
b. False
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a. True
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134. Hints for completing a job application include…
a. Read over the entire application before completing it.b. Ask for two applications in case you make a mistake.c. Under salary write ”negotiable” unless you are
absolutely certain of the wages paid for this position.d. All of the above
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D. All of the above
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135. A “competency” is developed through the repeated successful completion of tasks.
A. True
B. False
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a. True
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136. When something is arranged chronologically it
means…a. Arranged by events of time.
b. Starts with most recent first
c. All of the above
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A. Arranged by events of time
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137. A run chart is…
a. A display of data used to detect patterns over a given time period.
b. Is the same as a flow chartc. A drawing or diagram that is used to
compare data.
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A. A display of data used to detect patterns over a given
time period.
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138. Correlation critique is…
a. A critical analysis or review.
b. A debate
c. An objective
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A. A critical analysis or review.