1.02

Team

Communication

Team Communication:

Oral Reporting

Report abnormal observations and results

to supervisor immediately

Report observations, test results, and

patient requests to supervisor and care

provider prior to leaving area

Team reports occur at team meetings

and the end of shifts

1.02 Understand effective communication 2

Team Communication:

Written Reporting

The chart is a legal

document

Information must be

accurate

Test results or

observations are

documented on the

patient’s medical record

1.02 Understand effective communication 3

Team Communication:

Written Reporting

Use correct grammar

and sentence structure

Amending the patient’s

record

Make a straight line

through the statement

Record date and initial

Do not erase or use

whiteout 1.02 Understand effective communication 4

Team Communication:

Electronic Reporting

Electronic patient records

Computer networks provide fast and easy access to patient data history

diagnostics

research

Used to request patient diagnostic or treatment information

Input via tablet, voice, or keyed entry

1.02 Understand effective communication 5

Team Communication:

Electronic Reporting

Safety measures must be implemented

Confidentiality and HIPAA training

Password protection

Limited personnel access

1.02 Understand effective communication 6

Communication Technology

Fax

Follow agency policies regarding

transfer of patient records

Protect patient confidentiality

Use cover page

Confirm delivery to intended

recipient

1.02 Understand effective communication 7

Communication Technology

Internet

Healthcare providers utilize the

web to provide:

information

education

Protect username and password

Verify credibility of websites

used for research

1.02 Understand effective communication 8

Communication Technology

Email

Be professional in content and

grammar

Make your message clear and

concise.

Respond in a timely manner

1.02 Understand effective communication 9

Communication Technology

Email

Check for spelling and grammar

errors.

Let your reader know if no

response is required.

If you reference another individual

in your e-mail, you should CC that

person.

1.02 Understand effective communication 10

Communication Technology

Email

Include contact information

E-mail can lead to miscommunication because

tone of voice cannot be heard

REMEMBER - Rules of confidentiality and

privileged communication apply to e-mail.

1.02 Understand effective communication 11

Journal #2 – Influences on

Patient Communication

Mrs. Summers is an alert, ambulatory,

85-year-old patient. She resides in

Sunny Care Assisted Living Center.

You observe that she argues about

everything and with everyone. You

cannot remember her ever agreeing to

or being willing to do anything. Continued on next slide

1.02 Understand effective communication 12

Journal #2 – Influences on

Patient Communication

Clearly identify some influences on

Mrs. Summers’ behavior.

Include at least 3 communication

strategies the healthcare team could

use to improve their relationship with

Mrs. Summers thereby improving her

care.

1.02 Understand effective communication 13

Journal #3 – Patient Engagement Following the medical plan, you are

helping Mr. Green learn to use a walker

after his stroke. The greatest challenge

is that his wife and family tell him that

he does not have to bother with learning

to get around himself. Now that he is

retired due to disability, they tell him

that he can just sit in bed and watch

television. How would you talk to Mr.

Green and his family about the

importance of staying mobile? 1.02 Understand effective communication

14