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The Big Deals

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Big Oil Big Deals

http://upload.wikimedia.org/wikipedia/commons/8/89/Big_Oil.svg

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Information Requirements

May we get on your approved vendor list?

1. Company Name

2. CIO/Procurement Contact

3. Opportunity Description

4. RFP and Rollout Dates

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Phone Pitch

My Name is XYZ and I work with Getronics - a Dutch IT company.

I got your contact from the Dutch Chamber of Commerce.

We do Outsourcing, Technical Refreshes, Desk Top Support, Communication

Services, and Office Moves.

When can we visit you to explain our services?

(How do we get on your approved vendor list?)

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E-Mail Correspondence

Dear Mark,

Getronics, a leading Dutch global ICT services provider, with extensive

presence in Asia Pacific & Japan. We do Outsourcing, Technical Refreshes,

Desk-top Support, Communication Services and Offices Moves.

Our interest is to demonstrate how Getronics may significantly lower

operation costs and increase end user up-time. We ask to meet next week to

learn more `about your requirements at ABN AMRO and how we may be of

help.

Would Aug-23rd at 11:00 AM be convenient for you?

Kind regards,

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Leaving Messages

Speak with confidence and authority.

When you're able to talk with a secretary or with the assistant to the person

with whom you'd like to talk, ask about a time that might be best to call

back. Offer choices. Rather than, "When is a good time to call?", you

might say, "Is morning or afternoon best?" or "Would 2:00 or 4:00 be abetter time to call?"

When asked if you'd like to leave a message, you might state, "I'll be in and

out of meetings; it's probably best if I just call again." This lets the

screener know that you're a busy professional, too.

Try to call early in the morning or late in the evening when secretaries might

not be in the office screening calls.

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Follow-up Note

Hi Mark !

A note of appreciation for the meeting we had last week on Monday. Both

John and I enjoyed our conversation and are keen on providing our ICT

services to ABN AMRO in the region in the near future.

We are planning to be in contact with in early November to learn more about

your evolving requirements. Looking forward to speaking with you then, if not

earlier.

Our regards,

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GETRONICSSingapore

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Agenda

Overall ChallengeThe Opportunity

Efficiency Gain (Shift Left)

Managed Services

Global Service CenterGetronics, A KPN Company

Asia Pacific & Japan Presence

Next Steps

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Overall Challenge

IT Concerns being faced by CXOs today are spiralling costs of non-core services, anddeclining service levels taking a long time to resolve, leaving key workers under

employed.

Pressures are to cut IT budgets through CAPEX/OPEX-orientated efficiencies

providing higher levels of service. There is a perceived lack of optimisation with most

problems resolved by desk side support.

Multiple suppliers cause a division of responsibility and no single point of contact.

Also, there is a lack of immediacy with IT service problems having to make an

appointment to resolve increasing worker down time.

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The Opportunity

Getronics is offers service improvement, capability enhancement, andrisk avoidance, all with a cost savings.

Service Improvement disciplined project management; Better

response times for break/fix and enhancements

Capability Enhancement updated processes, tools & technologies.

Skills retention & upgrades to meet existing and new business needs

Risk Avoidance reduced overall operating risk via stable & technical

environments; increased compliance with industry standards protocol

Cost Savings of operating and capital expenditures reduces IT spend

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Efficiency Gains (Shift Left)

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Managed Services

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Global Service Centre

One # to Call; 7x24

Vendor Dispatch

Assignment & Escalation

Enterprise Reporting

Troubleshooting

Shrink-Wrap, Custom Apps,

Desktop O/S

Asset Verification

Onsite Support

Creation & Deletion of Network

Accounts

Management of Distribution Lists

Assignment of Permissions

Password Reset

Direct Ticket Entry

Self-Help Knowledgebase

Request Management

Password Reset

Registration

Escalation

Tracking

Trend Analysis

SLA Measurement

Status Desk

Status Line

Remote Desktop Control

09 March 2013 Page 14

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Getronics, A KPN Company

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Partners - APJ Presence

Getronics direct presence

India

Malaysia

Singapore

South Korea

Taiwan

Getronics Service Partners

Australia

Bangladesh

Brunei

Cook Islands

Fiji

Guam

Indonesia

New Caledonia

New Zealand

Pakistan

Papua New Guinea

Philippines

Samoa

Solomon Islands

Sri Lanka

Thailand

Vanuatu

Vietnam

Getronics Joint Venture

China

Hong Kong

Japan

Regional Service Center

Global Service Center

09 March 2013 Getronics Confidential Page 16

Direct alliance presence in the worlds top 35 countries

Extension to 74 countries with service partners

6.1M workspaces

40,000 professionals

3,800 ITIL certifications

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17 / MAXIMAAL DRIE

THANK YOU