10003r part 8

8/3/2019 10003R Part 8

1/23

Ref: CTCXXXXXl09

Submission to the Program Director, Project DeliverySubject Uplift and extension of support for Queensland HealthImplementation and Continuity (QHIC) environmentsPurpose To request that the Program Director approve expenditure of$35,744.85(including GST) to extend and uplift the support forQHIC non-production environments from 1 June 2009 to 30November 2009.Urgency The current support arrangement ended on 30 May 2009BackgroundThe current support agreement for the n o n ~ p r o d u c t i o n OHIC environments is for businesshours only. The OHIC project has progressed to a stage where out of business hours work isrequired to complete testing, user acceptance testing, PPRT and other associated work inthe non-production environments.The uplift in support for the non-production environments needs to be changed from businesshours to 24*7 in order to provide the required level of support for the project team working onthe QHIC Project.CITEC has provided a quote (refer to Attachment 1) for the uplift in QHIC support from 1June 2009 to 30 November 2009 for the following environments: SSISAPDF - HED (Development), HEQ (QAlTest) and HEZ ( P r e ~ P r o d ) SSlSAPD5 - CEQ, CRO, CBQ, cxa, CUQ and CWU (QAlTest) and CEU, CRU, CBU.CXU, CUU and CWU (UAT) SSISAP08 - CET, CRT and CBT (Training) and CEJ, CRJ, CBJ, CXJ, CPJ, CUJ and

CWJ (Prod Support) SSISAPDG - HEU (UAT), HET (Training) and CWR (Pre-Prod) SSIMST07 - WorkBrain Training SSIMSU09 - WorkBrain UAT SSIMSA06 - Non-Production Batch Server SSIMSQ04 - WorkBrain Test SSIMSS05 - WorkBrain Sandpit ServerIssuesThe current business hours support arrangement expired on 30 May 2009.

RTI Document No.429

RTIREL

EASE
http:///reader/full/35,744.85http:///reader/full/35,744.85

8/3/2019 10003R Part 8

2/23

A verbal agreement is in place with CITEC to continue to provide uplift in support for theQHIC non-production environment until formal acceptance of the CITEC quote is receivedfrom CorpTech.The project team are required to work out of business hours. If 24*7 support is unavailablefor work on the non-production environments detailed above, this will seriously impact on theschedule of work to be achieved by the project team within the required timeframes of theQHIC Project.RecommendationIt is recommended that the Program Director, Project Delivery approve expenditure of$35,744.85 (including GST) to provide a further six months uplift in support for the QHICproject non-production environments from 1 June 2009 to 30 November 2009.

, L j"..,.rResponsible officer 'p Manger. Project Deliveryc?l/ R/i?Recommendation approved ......................................... I 72009Ray MelvilleProgram Director

Wendy daques, Relatio

Endorsed by: double click check box, select 'checKed' unde!' 'Dofault Value', ti1en '0)('o legal Services D Human Resourceso Finance D SOD ERU 0 Other: Please specify

RTI Document No.430

RTIREL

EASE

8/3/2019 10003R Part 8

3/23

Pages 3 through 9 redacted for the following reasons:- - - - - - - - - - - - - - - - - - - - - - - - - - - -out of scope

RTIREL

EASE
mailto:[email protected]:[email protected]:[email protected]

8/3/2019 10003R Part 8

4/23

Page to be removed

RTIREL

EASE

8/3/2019 10003R Part 8

5/23

CorpTech Action Sheet (to be retained with final document fo r official records) (Valid Feb-Apr 2010) Electronic document/s attached to CTC database

DATE:ICTC number: 'b4-2\ ti

1 ~ l l ..l loDate: I f 2/{0

Supported by Director: Name: \fOYlf S ~ f w G Y t Initial Date: Supported by Executive Director: Name: Ph; Ii 1 t1" ooi Initial -...-Date: / / '01. Action requiredg Signature 0 Comment 0 Review o Other (use section below)Other Information (background) and comments:

2. Funding requests: If approval for funding Is required from the Director, Financial and Business Management, this must be obtained prior to submission to the Office of the General Manager. Funds available Cost centre: Signature:

Director, Financial and Business Management3. Contracts: If this matter Involves engagement of contractors/consultants and/or the acquisition of goods and services via request fo r offer/contract, have you consulted with Strategic Procurement? Yes I No

Sighted by Director, StrategiC Procurement Signature:Contract documents will be returned to Strategic Procurement following approval by the relevant delegated officer,

4. Right to Information - Branch recommendation/I Information identified for release through the RTI Publication Schemehltp:llrtLpublicworks,gld.gov,aufPUBINFO/PagesJpublished.aspxBranch authorising officer: Signature:

Executive Director/Director5. General Manager

I 0 Release under RT I Publication Scheme approved - - ~ : _ c - _ o - m = _ m - _ - e n = t ~ s - : = = = = = = = = = = = = ~ - ~ = = = = = = = = = = = = = = = = = = = = = = = = = = = = = = = = = = = = = = = = = = = = = = = : ~ - ~ ' ~ ~ I

Approved-by DNo t approved by o Returned for o Completed on eTe lGM/ADG/DG - further GM/ADGIDG - see GM's amendments database "_ ~ s t i o n f,!9uired_____ --o.;....m.:....:m.:..;:e:..;..n..;.;:ts__________ _ IRTI Document No.438

RTIREL

EASE

8/3/2019 10003R Part 8

6/23

Ref: CTC-16421

Submission to the General Manager

Subject On-call requirement for the Queensland Health HumanResources payroll systemPurpose To request that the General Manager approve the issuing of noncompetitive offers for the provision of on-call support for theQueensland Health Human Resources payroll systemimplementationBackgroundThe Queensland Health Implementation of Continuity (QHIC) Project will implement arostering and payroll solution for Queensland Health. The solution will replace the curren!rostering solution, ESP and payroll application, LATTICE with Workbrain and SAPrespectively.The project is due to go-live on 12 March 2010 with the first employee pay dayWednesday 24 March. The critical period identified for this implementation is during theextended support period from March to April 2010, when the initial three pay cycles forQueensland Health will occur and an additional three pay cycles as support. In addition,Queensland Health is a 24fT environment resulting in support being required 24fT across fhecritical end of each pay period and aU weekends.On-call arrangements have been developed for public servants and for contractors duringthis critical period and beyond to meet CorpTech's service obligations to Queensland Health.The Queensland Health HR Support Readiness Steering Committee has accepted theseconditions. Public Servants are to comply with the conditions as prescribed by theQueens/and Publio Service Award-State 2003.As this matter relates to contract variations for on-call support for contractors required for theQHIC project, it is exempt from the EVM process.IssuesIt has been identifIed that ten contractors will be required to provide on-call assistance duringthis critical period and to meet ongoing service obligations. Additional contractors may needto be engaged as required and all new contracts will need to include the on-cal! conditions(refer to Attachment 1).A contract variation is required for existing individual contracts to incorporate the on-callconditions. There will be no change to the value of existing individual contracts as the o n ~ c a l l allowance will be apportioned across the seven identified suppliers (IBM, Data3, Presence of

RTI Document No.439

RTIREL

EASE

8/3/2019 10003R Part 8

7/23

-2IT, Pendragon, Paxus, Interpro and Premier Business Systems), based on the number ofcontractors. It must be highlighted that the on-call provision, $303,540 (GST inclusive), is notan entitlement for the supplier to use other than for on-call work.To proceed with the contract variation for the existing contractors, approval is sought to issuenon-competitive offers to the respective suppliers to ensure on-call conditions are agreed toprior to the QHIC project go-live of mid March 2010.RecommendationIt is recommended that the General Manager approve the issuing of non-competitive offersto IBM, Data3, Presence of IT, Pendragon, Paxus, Interpro and Premier Business Systemsto provide ongoing out of hours on-call support associated with the implementation of thenew Queensland Health Human Resources payroll solution.

Responsible officer cutive Director, SelVice Delivery

Recommendation approved Margaret Be iGeneral Manager

Endorsed by: double click check box, select 'checked' under 'Default Value', then 'OK'o Legal Services 0 Human Resourceso Finance 0 ISOo ERU 0 Other: Please specify

RTI Document No.440

RTIREL

EASE

8/3/2019 10003R Part 8

8/23

ON CALL CONDITIONS Approval is sought for the Contractor Conditions. described below, to be Included in a contract variaHon for existingcontractors and for inclusion In any new contract arrangements with resources providing support to the QHIC Project.Contractor Conditionsa) Specify any AddlHonal Provisions to the Customer Contract.

This role requires the Con/reator to be on-call outs/de of normel business houlS (Monday - Friday 6.00am to ~ . O O p m , excluding public ho/ld6ys).Asingle allowance Is pGid per period (not per hour) for beIng on-calf outside ofnannal bus/ness houlS -In respect ofsuchinstancas.Tile $Ingle allowance is calculated as tollows: $17.75 (GST Inclusive) Monday to Frkfay (between 6pm and Gam) $22.40 (GST Inclusive) Saturday, Sunday, Public Holiday (between 6pm and eam)

$35.50 (GST Inclusive) Saturday, Sunday. Public Holiday (whole of day) If the Contractor Is not required to respond to a support call dun'ng the on-call period, only the allowance Wl71 be paid ferthat pericd.ffthe Contractor is required to respond to a support c911, the hours worked will be pGfd at the Conlrecfor's hourly rate plusthe single allowance tor thatperiod. For ContractOlS onadeily rate the hourly rate will be calculated using an 8hour dey.For work conductedon-site, aminimum oftwa hours (four hours forpublic holidays) will be aW6rdedIn all ceses, the on.c;a/l allowance and hourly chargas must be invoiced sepGrate/y from the weekly timeaheets. The oncall oharges will not apply against the conl.ract.

CorpTech On-Call Responsibilities Schedule the on-canroster in advance and In consu#atlon with on-cell steff to ensure avallabUity Provide equipment and softwsre necessary to perform on-cellduties Contractors On-Call ResponsibilitiesParticipate in on-call dutiesEnsure pn'cJr approval /s obtained to perform on-ca/I dutiesBe fit for dutyRespondasper CorpTech Incident Management proceduresAttend on-site, if end when necessary, as per the CorpTach Incident Management procedures

RTI Document No.441

RTIREL

EASE

8/3/2019 10003R Part 8

9/23

.Acceptance Board - QH HR Support Readiness Steering Committee.Position Signature DateExecutive Director. SaNieeDeliveryDirector, HR ApplcatlonsManageme':ltDirector, Finance and OSF

Scott-Quaill r. Infrastructureentellons

Operations

I .Applications M e ! 1 , a g ~ e m ~ e n ~ t - - J & 1 2 ~ ~ ~ ~ ~ L ~ ~ ~ ? A C Z 1 . ~ Director, CustomerSelVlceSolutionsDirector, DevotopmentDirector, Project

Acceptance Panel,(List Board Memben)Philip HoodJane StewartScott MaoDonaldGlenn BarrettBill WillmoltBob Cramp

RTI Document No.442

RTIREL

EASE

8/3/2019 10003R Part 8

10/23

Pages 15 through 16 redacted for the following reasons:- - - - - - - - - - - - - - - - - - - - - - - - - - - -Exempt

RTIREL

EASE

8/3/2019 10003R Part 8

11/23

Ref: CTC-16421

Submission to the Associate Director-General

Subject On-ca.ll support for the Queensland Health Human ResourcesSolutionPurpose To request that theAssociate Direclor-General provideexpenditure approvalBackgroundOn 14 March 2010, IBM will implement the Queensland Health Human Resources Solution.CorpTech will provide 2417 extended support from March 2010 to April 2010 when the initialthree pay cycles for Queensland Health will occur.On-call arrangements have been developed for public servants and contractors during fuiscritical period to meetCorpTech's service opligations to Queensland Health. TheQueensland Health HR Support Readiness Steering Committee has accepted theseconditions. Public Servants are to comply with the conditions as prescribed by theQueensland Public Service Award- state 2003.IssuesOn 18 February 2010, the General Manager CorpTech approved the issue of sole offers tothe suppliers ofeight contractors who wiD be required to provide on-call assistance during thiscritical period (refer to Attacbment 1).Following negotiations with the suppliers, contract variations are required for existingindMdual contracts to incorporate the on-call conditions (refer to Attachment 2). There willbe no change to the value of these existing individual contracts as the on-call allowance willbe apportioned across the fIVe identified suppliers, based on the numberof contractors. Theon-caJl provision is not an entitlement for the supplier, and must be used for on-call work only.The total engagement value for the provisionofon-call support for approximately six monthsfor Queensland Health Human Resources Solution implementation and post go-live support\/ViII be $303,540 (GST inclusive).Suppliers will be required to send a separate [nvoice for all on-call work and this will bereconciled to each contractors on-call timesheet This will provide CorpTech with on-callinformation and statistics and WIll be tracked to ensure that these costs do not exceed theapproved on-call amount This amount will be included in each contractors totalengagement costs and be reported to the Queensland Heath Implementation ofContinuityProject Board on a regular basis. .

RTI Document No.445

RTIREL

EASE

8/3/2019 10003R Part 8

12/23

-2

All on-call support costs will be met by Queensland Health by means of pass-throughinvoicing.Procurement approval for each contract variation has been provided by the GeneralManager, CorpTech.The Executive Director, Human Resources has been consulted and supports thisengagementRecommendationIt is recommended that the Associate Director-Generai approves the additional on-callcosts of $303,540 (GST inclusive) for Pendragon Consultants Pty Ltd, Paxus CorporationPty Ltd, Interpro Australia Ply Ltd, Vidulin Consulting Ply Ltd and Premier BusinessSystems Ply Ltd to continue to provide ongoing support associated with theimplemenlalion of the Queens1and Health Human Resourt:eS Payroll sysIem. I,iY ,Responsible officer Margaret Berenyi, General Manager, CorpTech !9fY'Recommendation approved ..j J A ; f i J . ~ .. IJi31201QNatalie MacDona1dAssociate Oirector-Genera1

Endorsed by: double click check box, select 'checked' under 'DefauitVa!ue', then 'OK'o Legal Services 18I Human Resourceso Finance . 0 ISOo ERU 0 Other: Please specify

RTI Document No.446

RTIREL

EASE

8/3/2019 10003R Part 8

13/23

CorpTech Weekly ICT Report to the Ministerfor Friday 19 March 2010

Queensland Health Implementation of Continuity (QHIC)Project updateThe Queensland Health Implementation of Continuity Project went live on Monday15 March 2010 as scheduled, delivering a modern, supported system withsignificantly improved functionality that meets Queensland Health's requirements.Queensland Health staff will receive their first pay from the new system on 24March 2010.

Due to office of the ADG Wednesday 13 January 2010RTI Document No.447

RTIREL

EASE

8/3/2019 10003R Part 8

14/23

Department of Public Works Ref: DPWOOOOO/10

QHIC Board briefing note

Queensland Health Human Resources Solution Post Go Live Update #1 Purpose To provide the QHIC Board with an update on the status of theQueensland Health Human Resources (QHHR) Solution whichwent live on 14 March 2010

Urgency The first payroll from the QHHR solution will be run on 21 Marchfor an employee pay day of 24 March

BackgroundThe Queensland Health Implementation of Continuity (QHIC) Project has implemented anew rostering and payroll solution for Queensland Health and CorpTech, the QH HRSolution. The QH HR Solution replaces the current rostering solution ESP and payrollapplication LATTICE, with Workbrain and SAP respectively.ThiS briefing note provides the status of the QHHR Solution and related issues, problemsrisks and mitigation strategies five (5) days post go live. The Queensland Health SharedService Partner (QH SSP) will provide details separately on the business impact of issuesand problems experienced since go-live.The QHHR solution went live on 14 March 2010 following QHIC Board approval to moveinto Business Cutover. The first pay run is scheduled to commence Sunday 21 March andcomplete Monday 22 March for an employee pay day of Wednesday 24 March. Mostsolution functionality is currently performing well and operating as expected. Exceptionsare detailed under current status.Considering the size and complexity of the QH HR Solution, the number of technicalincidents and problems identified since go-live has been small and there have been noSeverity 1 issues which would necessitate consideration of a roll back to the LATTICE ESP environment.

RTI Document No.448

RTIREL

EASE

8/3/2019 10003R Part 8

15/23

-2

Current statusPost Go Live Support arrangementsCorpTech and the QH SSP have established a new support model to cover ongoingsupport of the QH HR Solution, Modified support arrangements are in place for the periodimmediately following go live. This period of extended support will continue until theexecution of three successful pay runs.Under these arrangements both QHEST and QH SSP have established floorwalkers ateach hub and the QH SSP Go-Live Support Desk is responsible for providing QueenslandHealth end user business support and will be the primary point of escalation o f issues toCorpTech's Service Desk.CorpTech and IBM will operate a blended support team during extended support and willprovide extended business hours and on call support of the solution.This new support model has been working effectively and is managed through a SupportManagement Committee which meets each day. The overall Queensland Health -CorpTech relationship will be managed through established forums including the ServiceLevel Management meetings and the Strategic Service Delivery Forum.Incidents1. Multi View SchedulerThere are two related incidents in the Workbrain component of the solution which areimpacting the speed of data processing within QH SSP processing hubs. Both relate to QHroster publishing using the multi view scheduler (MVS) functionality.On Sunday QH SSP users commenced processing under production conditions. QH SSPusers experienced Workbrain performance issues around noon when using MVS toreview, update and publish rosters required prior to the final pay run on Sunday 24 March2010. The business impact is that not all rosters may be published with all adjustmentsprior to the final pay run resulting in incorrect payment for some employees.The second component of the issue is latency in MVS functionality when executing somebusiness as usual activities.A number of activities have occurred to provide interim solutions to these issues. Databasereindexing and QH SSP security reassignments have been implemented and haveimproved system performance.The interim pay and overnight processing completed in time to allow QH SSP usersaccess to the system at 6:00 am as planned. The results of the interim pay run will beanalysed by the QH SSP and compared with results from Payroll Performance Validation 2results.2. Overnight processing overrunsFirst pay period post go-live activities have seen larger than expected numbers of recordsbeing processed. This has led to the employee import process taking much longer thanscheduled and not concluding when expected, In addition some of the payroll reports havebeen running longer than expected. This has resulted in subsequent scheduled processingactivities competing for system resources and on occasion impacting on QH SSP.

RTI Document No.449

RTIREL

EASE

8/3/2019 10003R Part 8

16/23

-3

Mitigation strategies have been developed in conjunction with the QH SSP to ensureinterim pay runs and the final pay run are not impacted.3. System Unavailability 18 MarchAt 11 :45 on Thursday 18 March the Workbrain system experienced higher than normaldemand and failed. This was a direct consequence of issue.2 (refer above). Although thesystem was restored within two minutes, the QH SSP experienced delays in re-connectingto the Workbrain application and lost some work in progress. CorpTech and IBM areinvestigating the issue and will alter alerting thresholds to enable improved applicationcontrol.Support CallsThe details of service requests which have been logged with CorpTeth Service Desk aredetailed in Attachment 1 Table 1 - CorpTech Service Desk - QH HR Service Requestsand Table 2 CorpTech Service Desk - QH HR Service Requests Trend respectively.All QH HR Solution requests have been prioritised with a high priority placed onprocessing approximately 220 Workbrain team changes to assist in alleviating theWorkbrain performance issues.Details of service requests to QH SSP Business Support Service Desk are detailed inAttachment 1 Table 3 - QH SSP Support Desk - QH HR Service Requests and Table 4 - .QH SSP Support Desk - QH HR Service Requests Calls by Hub.The number of calls received through the Support Desks is considered quite low for animplementation of this size.System PerformanceAs discussed under incidents there has been some solution performance issuesexperienced. Specifically these relate to Workbrain MVS functionality and the impact ofnightly batch processing activities. These are graphically depicted in Attachment 1 Table 5- SAP and Workbrain database performance.While SAP provides a mature and feature rich performance management toolset, limitedcapability to monitor the Workbrain application is available. CorpTech and IBM areinvestigating how performance of the Workbrain MVS functionality and overnightprocessing application can be improved.Individual logon numbers and concurrent user activity are depicted in Attachment 1Table 6 - SAP system access.Key Future EventsThe first payroll from the QH HR solution will be run on Sunday 21 March 2010. Pay runactivities will commence at 12 noon and continue through Monday until approximately 7pmwhen the: the bank proceSSing (CEMTEX) file has been prepared, lodged and received by theCommonwealth Bank of Australia; and pay advice slip files have been received and validated by CorpTech's service provider.

RTI Document No.450

RTIREL

EASE

8/3/2019 10003R Part 8

17/23

-4

This period of activity is the most crucial in the fortnightly cycle and will be closelymonitored from commencement to completion by CorpTech and IBM. The bankprocessing file must be received by the CBA by 3pm AEDST on Tuesday 23 March tofacilitate payment to employees on the Wednesday 24 March.Over the next few months, CorpTech and IBM will deliver PG2, 3 and 4 releases to correctknown defects and issues as detailed in the QHHR Solution and Defect ManagementPlan.In addition IBM is preparing a response to a Change Request for the analysis andimplementation of SAP Support Packs to ensure legislative compliance of the QH HRSolution for the end of financial year.ConsultationThe Queensland Health Shared Service Partner and IBM have been consulted and haveprovided information used in the preparation of this document. The contribution of allparties is acknowledged.

RecommendationIt is recommended that the Board note the status of the QHHR Solution and that allactivities are tracking according to schedule for the first final pay run on Sunday 21 Marchfor an employee pay day of 24 March.

Contact Officer CorpTechPhilip HoodExecutive DirectorService Delivery, Corp Tech317910110417143590Date: 19 March 2010

RTI Document No.451

RTIREL

EASE

8/3/2019 10003R Part 8

18/23

-5 - Attachment 1CorpTech Service Desk - Service RequestsCorpTech provides a staffed service desk between the hours of 8am and 5 pm and provides on eall support after hours for incident management. The number and types of calls received aredepicted in the following tables.

Table 1 - CorpTech Service Desk - QHHR Service Requests

1[1]!Cti l1QQ]Q]103131lD0 lUDI.OI]10

Table 2- CorpTech Service Desk QHHR Service Requests Trend

RTI Document No.452

RTIREL

EASE

8/3/2019 10003R Part 8

19/23

- 6Queensland Health Shared Service Partner Go Live Support Desk - Service Requests

l Fonnatted: CenteredCategoryAlate 14-fIIIar 15Mar 16-Mar 17-Mar 18-Mar TotalData Migration 0 0 0 3 1 4Documentation SAP 0 1 0 1 0 2Documentation. Workbrairl 2 2 0 0 0 4HowTo 0 3 5 3 2 13Process. SAP 1 2 2 6 1 12Process Workbrain 10 46 24 42 9 131Repom - SAP HR 1 1 2 2 0 61jRepom Workbrll in 0 0 1 0 0 1,System. SAP 1 2 1 4 1 9System Workbrain 15 36 6 8 3 68User Access 34 49 8 6 1 98Total 64 142 49 15 18 348

Note Figures for 18 March are as at 12 noon.

Table 3 - QH SSP Go-Live Support Desk - Calls by CategoryHub/Date 14-Mar 15-Mar 16Mar 11.Mar 18Mar TotalFar North Qld 14 18 6 11 B 55North QldCentral Qld 85 156 33 122 1 3911Cooloola 6 18 5 9 0 38Chermside 3 26 6 5 1 41Herston 14 19 10 16 8 67Corporate Areas 1 1 1 0 0 3Mt Gravatt 3 19 6 10 1 39West Moreton 6 10 3 3 0 22,South West 4 8 4 5 0 21Non SSP 0 2 2 2 0 6Total 64 142 49 15 18 348

Table 4 - QH SSP Go-Live Support Desk - Calls by HubNote: Figures for 18 March are as at 12 noon.

RTI Document No.453

RTIREL

EASE

8/3/2019 10003R Part 8

20/23

-7

System PerformanceSAP and Workbrain database performance are displayed in the following table.

Table 5 - SAP and Workbrain database performance

RTI Document No.454

RTIREL

EASE

8/3/2019 10003R Part 8

21/23

- 8 SAP system accessSAP user access is displayed in the following table. Individual Logons represent the number ofindividual users logging on to the QHHR SAP environment. Concurrent user access figuresrepresent the average number of concurrent users in the QHHR SAP solution as measured at 10am, 11 am, 12 noon, 3pm and 4pm.

SAP UserAccess

1410312010 1510312010 1610312010 1710312010 18/0312010Date

"Individual Logons "Concurrent User Access I

350

300

250

200

150

100

50

Table 6 - SAP system access

RTI Document No.455

RTIREL

EASE

8/3/2019 10003R Part 8

22/23

Ref: DPWXXXXXl10

Submission to the Associate Director-GeneralSubmission to the Director-General

Subject On-call support for the Queensland Health human resourcepayroll systemPurpose To request that the: Associate DirectorGeneral provide procurement approval Director-General provide expenditure approvalBackgroundOn 12 March 2010, IBM will implement the Queensland Health human resource payrollsystem. CorpTech will provide 24f7 extended support from March 2010 to April 2010 whenthe initial three pay cycles for Queensland Health will occur.On-call arrangements have been developed for public servants and contractors during thiscritical period to meet CorpTech's service obligations Queensland Health. TheQueensland Health HR Support Readiness Steering Committee has accepted theseconditions. Public Servants are to comply with the conditions as prescribed by theQueens/and Public Service Award - State 2003.IssuesOn 18 February 2010, the General Manager CorpTech approved the issue of sole offers tothe suppliers of eight contractors who wi" be required to provide on-call assistance during thiscritical period (refer to Attachment 1).Following negotiations with the suppliers, contract variations are required for existingindividual contracts to incorporate the on-call conditions (refer to Attachment 2). There wi"be no change to the value of these existing individual contracts as the on-call allowance willbe apportioned across the four identified suppliers, based on the number of contractors. Theon-call provision is not an entitlement for the supplier, and must be used for on-call work only.The total engagement value for the provision of on-call support for approximately six monthsfor QHIC implementation and post go-live support will be $303,540 (GST inclusive).Suppliers will be required to send a separate invoice for all on-call work and this will bereconciled to each contractor's on-call timesheet. This will provide CorpTech with on-callinformation and statistics and will be tracked to ensure that these costs do not exceed theapproved on-call amount. This amount will be included in each contractor's totalengagement costs and be reported to the Project Board on a regular basis.

RTI Document No.456

RTIREL

EASE

8/3/2019 10003R Part 8

23/23

- 2

All on-call support costs will be met by Queensland Health by means of pass-thro\..lghinvoicing.Consultation has occurred with the Director, Human Resources and the Director, LegalServices.

Responsible officer Margaret Berenyi, General Manager, CorpTech

Recommendation 1 (Associate Director-General)It is recommended that the Associate Director-General provide procurement approval forthe engagement of Pendragon Consultants Pty Ltd, IBM Australia Ltd, Paxus CorporationPty Ltd, Interpro Australia Pty Ltd and Premier Business Systems pty Ltd to the value of$303,540 (GST inclusive) to provide on-call services to support the implementation of theQueensland Health HR payroll system.

Recommendation approved 1 12010Natalie MacDonaldAssociate Director-General

Recommendation 2 (Director-General)It is recommended that the Director-General approves the additional on-call costs of$303,540 (GST inclusive) for IBM Australia Ltd, Pendragon Consultants Pty Ltd, PaxusCorporation Pty Ltd, Interpro Australia Pty Ltd and Premier Business Systems Pty Ltd tocontinue to provide ongoing support associated with the implementation of theQueensland Health Human Resources Payroll system.

Recommendation approved 1 12010Mal GriersonDirector-GeneralRTIREL

EASE

10003r part 8

Documents