100% electronic survey lodgement how linz got there ron munro manager customer systems, land...

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100% electronic survey lodgement How LINZ got there Ron Munro Manager Customer Systems, Land Information New Zealand

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Page 1: 100% electronic survey lodgement How LINZ got there Ron Munro Manager Customer Systems, Land Information New Zealand

100% electronic survey lodgement

How LINZ got there

Ron MunroManager Customer Systems, Land Information New Zealand

Page 2: 100% electronic survey lodgement How LINZ got there Ron Munro Manager Customer Systems, Land Information New Zealand

Today’s session

What is Landonline

Our journey

Conversion and development

How it works

Uptake by surveyors

Benefits

Issues and challenges

e-survey and surveyors

Page 3: 100% electronic survey lodgement How LINZ got there Ron Munro Manager Customer Systems, Land Information New Zealand

What is Landonline

New Zealand's authoritative land title register and survey information

Developed to satisfy government drive to see its services delivered electronically

Page 4: 100% electronic survey lodgement How LINZ got there Ron Munro Manager Customer Systems, Land Information New Zealand

Where we’ve come from

2000 – Landonline was introduced – searching and internal processing

2003 – lodgement of routine land title transactions enabled

2004 – first e-survey licences purchased

2006 / 2007 – e-survey uptake programme

2007 – 1 September, electronic lodgement of cadastral surveys became mandatory

Page 5: 100% electronic survey lodgement How LINZ got there Ron Munro Manager Customer Systems, Land Information New Zealand

Conversion and development

Landonline Project $140 million

Application development

- Facilities Management

- Title conversion

- Survey conversion

1,357,200 cadastral parcels converted

Parcel conversion took 3 years

Page 6: 100% electronic survey lodgement How LINZ got there Ron Munro Manager Customer Systems, Land Information New Zealand

Conversion and development

Page 7: 100% electronic survey lodgement How LINZ got there Ron Munro Manager Customer Systems, Land Information New Zealand

e-survey application – how it works

Use Landonline directly

or

Use 3rd party application and export

Generate plan graphics

Certify and submit survey

LINZ validates Cadastral Survey Dataset (CSD)

and either:

Approves or requisitions

Page 8: 100% electronic survey lodgement How LINZ got there Ron Munro Manager Customer Systems, Land Information New Zealand

Extract survey data

Page 9: 100% electronic survey lodgement How LINZ got there Ron Munro Manager Customer Systems, Land Information New Zealand

Interaction with Landonline

Page 10: 100% electronic survey lodgement How LINZ got there Ron Munro Manager Customer Systems, Land Information New Zealand

Create e-survey

Page 11: 100% electronic survey lodgement How LINZ got there Ron Munro Manager Customer Systems, Land Information New Zealand

Import XML file

Page 12: 100% electronic survey lodgement How LINZ got there Ron Munro Manager Customer Systems, Land Information New Zealand

Pre-validate e-survey

Page 13: 100% electronic survey lodgement How LINZ got there Ron Munro Manager Customer Systems, Land Information New Zealand

Survey header information

Page 14: 100% electronic survey lodgement How LINZ got there Ron Munro Manager Customer Systems, Land Information New Zealand

Spatial window

Page 15: 100% electronic survey lodgement How LINZ got there Ron Munro Manager Customer Systems, Land Information New Zealand

Mark capture

Page 16: 100% electronic survey lodgement How LINZ got there Ron Munro Manager Customer Systems, Land Information New Zealand

Mark details

Page 17: 100% electronic survey lodgement How LINZ got there Ron Munro Manager Customer Systems, Land Information New Zealand

Observation capture

Page 18: 100% electronic survey lodgement How LINZ got there Ron Munro Manager Customer Systems, Land Information New Zealand

Parcel capture

Page 19: 100% electronic survey lodgement How LINZ got there Ron Munro Manager Customer Systems, Land Information New Zealand

Parcel detail

Page 20: 100% electronic survey lodgement How LINZ got there Ron Munro Manager Customer Systems, Land Information New Zealand

Title allocation

Page 21: 100% electronic survey lodgement How LINZ got there Ron Munro Manager Customer Systems, Land Information New Zealand

Remaining capture

After a XML has been imported and the data checked

there are still a few more actions to be completed.

Add supporting documents

Obtaining TA e-certification

Generate plan graphics

Certify and submit dataset to LINZ for approval

Page 22: 100% electronic survey lodgement How LINZ got there Ron Munro Manager Customer Systems, Land Information New Zealand

Landonline uptake - projected uptake against actual (original & revised baseline)

Customer Uptake e-survey

0%

10%

20%

30%

40%

50%

60%

70%

80%

90%

100%

Aug-

05

Sep-

05

Oct

-05

Nov

-05

Dec

-05

Jan-

06

Feb-

06

Mar

-06

Apr-

06

May

-06

Jun-

06

Jul-0

6

Aug-

06

Sep-

06

Oct

-06

Nov

-06

Dec

-06

Jan-

07

Feb-

07

Mar

-07

Apr-

07

May

-07

Jun-

07

Jul-0

7

Date

% U

ptak

e

Actual uptake Old Business Case Baseline Revised Business Case Baseline

Page 23: 100% electronic survey lodgement How LINZ got there Ron Munro Manager Customer Systems, Land Information New Zealand

Territorial Authority uptake

73 Territorial Authorities (TAs) in NZ

60 TAs now licenced and trained in e-certification

Includes all major cities (Auckland, Wellington,

Christchurch, Dunedin )

60 TAs account for 80% of all possible certifications

Page 24: 100% electronic survey lodgement How LINZ got there Ron Munro Manager Customer Systems, Land Information New Zealand

What it does now - Benefits Time and cost savings

Quality, consistency and accuracy of data

Better security

Easier access to records

Real time updating of records

LandXML conversion software – saves data entry time

Quicker survey approval with system pre-validation

Less requisitions

One electronic streamlined survey process for surveyors and

councils

Page 25: 100% electronic survey lodgement How LINZ got there Ron Munro Manager Customer Systems, Land Information New Zealand

The issues and challenges

Improving functionality

Working in non-Survey Data Capture areas

Plan Generation

Application stability

Dependence on the internet

Page 26: 100% electronic survey lodgement How LINZ got there Ron Munro Manager Customer Systems, Land Information New Zealand

What e-survey means for surveyors All surveys are lodged electronically

Use exception process for problematic surveys

Changes how surveyors do their work

Survey firm business model and workflows affected

Landonline maintenance programme

Page 27: 100% electronic survey lodgement How LINZ got there Ron Munro Manager Customer Systems, Land Information New Zealand

E-survey uptake – surveyors attitude to technology

“We like to get on top of technology. We don’t want to be left behind. I

don’t know how some of those smaller firms will cope.”

Innovators

“I’m too busy running the business to keep up with technological advances.”

Traditionalist

“We didn’t want to be the first in. We wanted to let others

discover the pitfalls first and wait until the bugs were

ironed out.”

Wait & see

Page 28: 100% electronic survey lodgement How LINZ got there Ron Munro Manager Customer Systems, Land Information New Zealand

e-survey uptake – surveyors attitude to technology

Surveyors have a history of embracing new technology when it impacts

positively on their commercial imperatives and is in line with their

professional values (survey software, GPS and e-search)

Surveyors used to allocate plan preparation to draughtsmen

“If you look at it purely from an economic point of view, I would make about half the money I made now if I did all the plan preparation myself. I am better to employ someone who has got a lot of skills in this area (far more than I have got) and he is quicker at it than I am. His charge out rate is half of mine so it

just makes more sense financially for him to do that part of the process.”

“Technology frees us up to think more about what we are doing rather than getting bogged down.”

Page 29: 100% electronic survey lodgement How LINZ got there Ron Munro Manager Customer Systems, Land Information New Zealand

e-survey uptake – what some survey firms say about 100% e-survey…

“The cost savings can be significant, but also the extra time you spend on producing those plans and scanning documents, waiting for the system to respond, and getting things ready, eats away at that cost saving fairly quickly”

“The positive experience of new technology applied to the process of surveying set high expectations for e-survey”

“I wouldn’t go back”

Page 30: 100% electronic survey lodgement How LINZ got there Ron Munro Manager Customer Systems, Land Information New Zealand

Some limitations of using e-survey impact usage

Natural boundaries difficult to represent on plan

Errors in pre-validation report

Plan graphic presentation

Page 31: 100% electronic survey lodgement How LINZ got there Ron Munro Manager Customer Systems, Land Information New Zealand

Reliability & support is essential…

“It is just not good enough to call them when the system freezes, and for some IT person to say, ‘yes that happens sometimes….’ It doesn’t recognise that we are lawyers and we are liable for anything that goes wrong in the process. We have undertaken to get the registration for the bank for the mortgage.”

“It is just not good enough to call them when the system freezes, and for some IT person to say, ‘yes that happens sometimes….’ It doesn’t recognise that we are lawyers and we are liable for anything that goes wrong in the process. We have undertaken to get the registration for the bank for the mortgage.”

“If it starts to be unreliable and there is no alternative i.e. paper plans, what do you do?.” “If it starts to be unreliable and there is no alternative i.e. paper plans, what do you do?.”

““You can’t go back to square one and do it manually because you have changed your whole way of thinking. And the whole system is reliant on that – if we have a power shortage or a Landonline outage we just sit around and have a cup of tea because you can’t do anything without it. So it has to work, and if they are going to say it works it needs to work”. ”

““You can’t go back to square one and do it manually because you have changed your whole way of thinking. And the whole system is reliant on that – if we have a power shortage or a Landonline outage we just sit around and have a cup of tea because you can’t do anything without it. So it has to work, and if they are going to say it works it needs to work”. ”

Page 32: 100% electronic survey lodgement How LINZ got there Ron Munro Manager Customer Systems, Land Information New Zealand

Questions?