10 ways to help you track and measure customer feedback
DESCRIPTION
Loyal Channel helps organizations connect with their audience. Understanding feedback and taking action is crucial for an organization’s long-term success.TRANSCRIPT
{ L O Y A L C H A N N E L }
we help organizations listenand connect with their audience
w w w . l o y a l c h a n n e l . c o m
Value Proposition
The Benefits our solutions offer:
• Increase brand equity through integrated smartphone, tablet and online cross promotion activity
• Manage information and metrics to measure customer satisfaction and brand reputation
• Increase email capture to further your outbound marketing reach
• Easily integrate with your Services and Programs; we are a SaaS solution – no hardware, no software to install
• Promote operational success; quickly respond to operational inefficiencies
Organizations compete for customers, donors, members, patients or sponsors. Understanding feedback and taking action
is crucial for an organization’s long-term success.
www.loyalchannel.com – capture, manage and analyze feedback in real time
Incentivize your audience and capture feedback in real time
Branded mobile solutions - customized for your audience and business needs
Enjoy a freeQueso Dip
On your next visit
Be sure toVisit
the Centerfor Wooden
Boats
www.loyalchannel.com – capture, manage and analyze feedback in real time
Analyze and measure your audience feedback
We go beyond star ratings and likes, our simple to use analysis solutionunderstands the difference between a “cold” burger and a “cold” beer
“After waiting for 30 minutes to get a table I got a cold burger . . . ”
Negative Comment:
Date: 06 / 08 / 13 – 7:18pmName: Jim B.
“The cold beer made the difference, thanks Sara for the great service. ”
Positive Comment:
Date: 06 / 10 / 13 – 8:53pmName: Tracy S.
www.loyalchannel.com – capture, manage and analyze feedback in real time
Identify trends as they happen
Our solution tells you where, when and what is happening
“After waiting for 30 minutes to get a table I got a cold burger . . . ”
Negative Comment:
Date: 06 / 08 / 13 – 7:18pmName: Jim B.
“The cold beer made the difference, thanks Sara for the great service. ”
Positive Comment:
Date: 06 / 10 / 13 – 8:53pmName: Tracy S.
Number of Comments in the Last 7 Days
www.loyalchannel.com – capture, manage and analyze feedback in real time
Access reports and track your organization’s reputation
Our solution tells you the impact feedback is having on your organization
Customer Sentiment
www.loyalchannel.com – capture, manage and analyze feedback in real time
Take action to build a loyal audience
Our solution helps you enhance positive feedbackand limit the impact of negative feedback
www.loyalchannel.com – capture, manage and analyze feedback in real time
Experiences matter to build loyalty
We help organizations personally engage with theircustomers, donors, members, sponsors, students or patients
• Even in a negative economy, customer experience is a high priority for consumers, with 60% often or always paying more for a better experience. (3)
• For every customer complaint, there are 26 other customers who have remained silent. (2) “For every 10 complaints, there are 270 negative experiences”
• 81% of companies with strong capabilities and competencies for delivering customer experience excellence are outperforming their competition. (1)
(1) Peppers & Rogers Group, Customer Experience Maturity Monitor.(2) Lee Resource Inc..(3) Harris Interactive, Customer Experience Impact Report.
www.loyalchannel.com – capture, manage and analyze feedback in real time
{ loyal channel } - HealthcareTurnkey solution to meet compliance in regards patient satisfaction.
{ loyal channel } - Higher EducationTurnkey solution to communicate with students and faculty members and analyze overall organization sentiment. .
{ loyal channel } - Non-ProfitsTurnkey solution to communicate with members and donors and analyze overall organization reputation.
{ loyal channel } - BankingTurnkey solution to communicate with customers and analyze branches feedback and reputation .
{ loyal channel } – HospitalityTurnkey solution to capture, measure and analyze customer feedback in real time.
{ loyal channel } Industry Turnkey Solutions
Looking for your specific industry? – contact us
www.loyalchannel.com – capture, manage and analyze feedback in real time
{ loyal channel }
For more information contact:
Scan this QR code with your smartphone to experience a
Digital Comment Card
Our Sales Team at [email protected]
loyalchannel/demo
To schedule a demo and learn more about our solutions please go to: loyalchannel.com/schedule-demo/
To watch a video of our comment card solution in action go to: loyalchannel.com/video/
www.loyalchannel.com – capture, manage and analyze feedback in real time