10 ways to help you track and measure customer feedback

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Loyal Channel helps organizations connect with their audience. Understanding feedback and taking action is crucial for an organization’s long-term success.

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Page 1: 10 Ways to Help You Track and Measure Customer Feedback

{ L O Y A L C H A N N E L }

we help organizations listenand connect with their audience

w w w . l o y a l c h a n n e l . c o m

Page 2: 10 Ways to Help You Track and Measure Customer Feedback

Value Proposition

The Benefits our solutions offer:

• Increase brand equity through integrated smartphone, tablet and online cross promotion activity

• Manage information and metrics to measure customer satisfaction and brand reputation

• Increase email capture to further your outbound marketing reach

• Easily integrate with your Services and Programs; we are a SaaS solution – no hardware, no software to install

• Promote operational success; quickly respond to operational inefficiencies

Organizations compete for customers, donors, members, patients or sponsors. Understanding feedback and taking action

is crucial for an organization’s long-term success.

www.loyalchannel.com – capture, manage and analyze feedback in real time

Page 3: 10 Ways to Help You Track and Measure Customer Feedback

Incentivize your audience and capture feedback in real time

Branded mobile solutions - customized for your audience and business needs

Enjoy a freeQueso Dip

On your next visit

Be sure toVisit

the Centerfor Wooden

Boats

www.loyalchannel.com – capture, manage and analyze feedback in real time

Page 4: 10 Ways to Help You Track and Measure Customer Feedback

Analyze and measure your audience feedback

We go beyond star ratings and likes, our simple to use analysis solutionunderstands the difference between a “cold” burger and a “cold” beer

“After waiting for 30 minutes to get a table I got a cold burger . . . ”

Negative Comment:

Date: 06 / 08 / 13 – 7:18pmName: Jim B.

“The cold beer made the difference, thanks Sara for the great service. ”

Positive Comment:

Date: 06 / 10 / 13 – 8:53pmName: Tracy S.

www.loyalchannel.com – capture, manage and analyze feedback in real time

Page 5: 10 Ways to Help You Track and Measure Customer Feedback

Identify trends as they happen

Our solution tells you where, when and what is happening

“After waiting for 30 minutes to get a table I got a cold burger . . . ”

Negative Comment:

Date: 06 / 08 / 13 – 7:18pmName: Jim B.

“The cold beer made the difference, thanks Sara for the great service. ”

Positive Comment:

Date: 06 / 10 / 13 – 8:53pmName: Tracy S.

Number of Comments in the Last 7 Days

www.loyalchannel.com – capture, manage and analyze feedback in real time

Page 6: 10 Ways to Help You Track and Measure Customer Feedback

Access reports and track your organization’s reputation

Our solution tells you the impact feedback is having on your organization

Customer Sentiment

www.loyalchannel.com – capture, manage and analyze feedback in real time

Page 7: 10 Ways to Help You Track and Measure Customer Feedback

Take action to build a loyal audience

Our solution helps you enhance positive feedbackand limit the impact of negative feedback

www.loyalchannel.com – capture, manage and analyze feedback in real time

Page 8: 10 Ways to Help You Track and Measure Customer Feedback

Experiences matter to build loyalty

We help organizations personally engage with theircustomers, donors, members, sponsors, students or patients

• Even in a negative economy, customer experience is a high priority for consumers, with 60% often or always paying more for a better experience. (3)

• For every customer complaint, there are 26 other customers who have remained silent. (2) “For every 10 complaints, there are 270 negative experiences”

• 81% of companies with strong capabilities and competencies for delivering customer experience excellence are outperforming their competition. (1)

(1) Peppers & Rogers Group, Customer Experience Maturity Monitor.(2) Lee Resource Inc..(3) Harris Interactive, Customer Experience Impact Report.

www.loyalchannel.com – capture, manage and analyze feedback in real time

Page 9: 10 Ways to Help You Track and Measure Customer Feedback

{ loyal channel } - HealthcareTurnkey solution to meet compliance in regards patient satisfaction.

{ loyal channel } - Higher EducationTurnkey solution to communicate with students and faculty members and analyze overall organization sentiment. .

{ loyal channel } - Non-ProfitsTurnkey solution to communicate with members and donors and analyze overall organization reputation.

{ loyal channel } - BankingTurnkey solution to communicate with customers and analyze branches feedback and reputation .

{ loyal channel } – HospitalityTurnkey solution to capture, measure and analyze customer feedback in real time.

{ loyal channel } Industry Turnkey Solutions

Looking for your specific industry? – contact us

www.loyalchannel.com – capture, manage and analyze feedback in real time

Page 10: 10 Ways to Help You Track and Measure Customer Feedback

{ loyal channel }

For more information contact:

Scan this QR code with your smartphone to experience a

Digital Comment Card

Our Sales Team at [email protected]

loyalchannel/demo

To schedule a demo and learn more about our solutions please go to: loyalchannel.com/schedule-demo/

To watch a video of our comment card solution in action go to: loyalchannel.com/video/

www.loyalchannel.com – capture, manage and analyze feedback in real time