10 reasons why you shouldn't pay attention to customer centricity
DESCRIPTION
10 reasons why you shouldn't pay attention to customer centricity. Presented bij Rik Vera at the Dynamics Experience 2014.TRANSCRIPT
10 reasons why you shouldn’t pay attention to customer centricity
According to Rik Vera
Dynamics Experience – April 15th 2014
#1 you have no customers
#2 your customers do not do social media
#3 social media is a hype
#4 social media is youth only
#5 they will get over it
#6 it is a moneypit
#7 what your customers think is irrelevant
#8 you just know what your customers want
#9 your company has got absolutely nothing to tell
#10 you are just fed up with everything
Convinced that you should pay attention to customer centricity?
HOW
HOW
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