10 reasons behind blue cross care's success in person centred care

www.ageingasiainvest.com Hear Blue Cross Care’s CEO speak at http://www.regonline.sg/aiphk2013

www.ageingasiainvest.com

What is Person Centred Care? BlueCross values every client, their family and friends, staff and all other partners in their care Person-centred care is about a special and unique story, each client’s journey, past and present and the part you now play. It is about respecting and supporting choices whilst keeping the person comfortable and safe. It is about working with the client and their family, listening, learning and sharing about what is really important to them and ‘what will make their day’. Person-first is a set of principles that honour the person before the task. These practices provide the basis for: •  creating a daily life worth living •  striving to nurture the mind as well as the spirit •  promoting growth and development for all We recognise the individual capability of each of our clients and encourage them to participate in decision making. We endeavour to deliver a service that enables people receiving care to feel in control rather than controlled.

For more information: Ms Janice Chia, Founder and Managing Director, [email protected] Ms Slywin Ang, GM and Business Development, [email protected]

Hear Blue Cross Care’s CEO speak at http://www.regonline.sg/aiphk2013

10 Reasons behind Blue Cross Care’s Success in Ageing-in-place


About Blue Cross Care Blue Cross owns 22 residences across Australia, offering 1400 beds for older adults requiring assisted living BlueCross believes there is no reason why older people, under changed personal circumstances, should have to make drastic changes to their lifestyle. There is no reason why they should lose their right to either privacy or their independence. Despite the fact they may require 24-hour care, they should still enjoy a high quality of life, and live in a warm, friendly and caring environment.




#1 CEO’S vision Blue Cross owns 22 residences across Australia, offering 1400 beds for older adults requiring assisted living. CEO, Ms Carol Allen has over 20 years of experience in the community care sector. Carol’s passion is to change the way aged care is delivered, and to ensure that all residents, clients and staff enjoy experiences that will enrich their lives. She will be sharing the VIPs Approach to Person Centred Care. This model is successfully implemented across the organization, including for persons with Dementia. It focuses on enabling clients to control their own lives, and she will also discuss implications of social environment, success indicators and application of VIPs across assisted living and independent living. One of Blue Cross’s best success stories is their annual event, the ‘Starfish Extravaganza’, a Hollywood like large-scale annual production that engages staff, residents and homecare clients in a celebration that creates social inclusion and a sense of purpose for older people. Watch a video on the event here - http://bit.ly/14JQKof




#2 V.I.P.S. Approach to Person Centred Care

V = valuing people - every person has value regardless of age or cognitive status I = individualised care - using an individualised approach that recognises and promotes the uniqueness of the individual P = personal perspectives - acknowledge and understand life from the perspective of the person with dementia S = social environment - providing a social environment designed to meet the psychological needs of the individual




#3 Choose your attitude Attitude is a choice and we choose to work in a professional, accountable and fun filled environment




#4 Be there BlueCross staff ensure that we're with you at all times, listening, engaging and giving you and each other our undivided attention.




#5 Make their day BlueCross staff strive to make someone's day or moment, through a small act of kindness or an unforgettable engagement, we can turn even routine encounters into special memories.




#6 Have fun BlueCross staff believe in having fun at work with each other and with you. Having fun ensures that all tasks, large or small, simple or difficult, can be accomplished in a positive environment with positive outcomes for everyone.




#7 Physical, Emotional & Spiritual Wellness When listening and understanding information about the person we ask questions and undertake assessments holistically. This requires us to focus on physical, emotional, intellectual, occupational, community, social, happiness and traditional/spiritual/ cultural wellness.




#8 Enabling care wherever you are BlueCross Community and Residential Services has been providing care and support within aged care and the community since 1993. Care at Home supports over 1500 clients in their homes, including 75 Government funded Community Aged Care Packages (CACP). BlueCross also operates residences throughout Victoria and accommodates over 1400 residents.




#9 Enabling social inclusion – Annual Event One of Blue Cross’s best success stories is their annual event, the ‘Starfish Extravaganza’, a Hollywood like large-scale annual production that engages staff, residents and homecare clients in a celebration that creates social inclusion and a sense of purpose for older people. Watch a video on the event here - http://bit.ly/14JQKof The event, which was held at the Melbourne Park Function Centre, is the highlight of the BlueCross annual calendar, with much work going into preparations. Staff, residents and clients are all invited to attend and participate in the fun of the costume, dance and decorating competitions.




#10 Asking the right questions to our clients We consider what the resident wants to do and then we do our best to cater to their needs. We talk to the residents about: •  What are their interests / hobbies? •  What are their physical, cognitive and sensory abilities? •  What is their background – where did they grow up, did they work, did they go through a war or depression? •  Do they have spiritual, religious or cultural preferences? •  Do they want to be sociable or prefer their own company? •  Do they need emotional support? •  What are their community involvements such as senior citizens, Probus; participate in a club, etc? •  What is their family network like?




CEO of Blue Cross Community & Residential Services, Australia, Ms Carol Allen, will be in Hong Kong on September 3 as part of the first Ageing-in-place Hong Kong SAR 2013 Forum. This is the first international platform on the business of ageing, and will engage bring global and Hong Kong CEO level ageing experts in elderly housing and healthcare. Guest of Honour, Professor Chan Cheung Ming Alfred, Chairman, Elderly Commission, Government of Hong Kong SAR, will be officiating the event and delivering the opening remarks. Hear & exchange insights on global business best practices in elderly housing & care •  Download your copy of our insights on ‘Business of Ageing in Hong Kong 2013’ - http://slidesha.re/1353hki •  View Event Brochure for Ageing-in-place Hong Kong SAR 2013 •  Interactive presentation and mini workshop session on ‘Person Centred Care model for Dementia and Non-Dementia Clients’ •  Case-study showcase on a Hollywood styled event that enables social inclusion and happiness for older people - The annual

Starfish Extravaganza •  Ageing Experts in multicultural care, ageing-in-place, dementia care and more… •  Leading insights by Hong Kong’s leading NGOs - Hong Kong Council of Social Services, Hong Kong Sheng Kung Hui Welfare

Council and Hong Kong Housing Society

Register now via http://www.regonline.sg/aiphk2013


For more information: Ms Janice Chia, Founder and Managing Director, [email protected] Ms Slywin Ang, GM and Business Development, [email protected]


10 reasons behind blue cross care's success in person centred care

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