10 nuggets of ecommerce wisdom from groundbreaking ceos
Post on 14-Sep-2014
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Today’s leading eCommerce companies found success because they tackled problems in new and interesting ways. They reshaped how we look at customer service and the blending of online and offline channels into what we now know as omni-channel. With this in mind, I hope you find inspiration in the following quotes from the heads of Amazon, Google, Walmart, Zappos, and Macy's, all of whom are collectively reshaping eCommerce.TRANSCRIPT
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Shopatron Slideshow
10 Nuggets of eCommerce Wisdom FromGroundbreaking CEOs
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These successful CEOs have some advice to share with us about the future of eCommerce.
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Jeff BezosFounder and CEO
Amazon.com
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“If you're competitor-focused, you have to wait until there is a competitor doing something. Being customer-focused allows you to be more pioneering.”
Jeff Bezos Founder & CEO
Amazon.com
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“Real estate is the key cost of physical retailers. That's why there's the old saw: location, location, location.”
Jeff Bezos Founder & CEO
Amazon.com
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“The best customer service is if the customer doesn't need to call you, doesn't need to talk to you. It just works.”
Jeff Bezos Founder & CEO
Amazon.com
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Terry LundgrenChairman, President & CEO
Macy’s Inc.
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Terry LundgrenCEO
Macy’s Inc.
“The way the customer is shopping today is very blurred between store experience and online experience…We wouldn’t have the multi-billion dot-com business if we didn’t have Macy’s stores.”
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Terry LundgrenCEO
Macy’s Inc.
“The more we can make our stores as interesting as our online experiences, the more we are going to benefit in the future.”
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Tony HsiehCEO, Zappos
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Tony HsiehCEO
Zappos
“We asked ourselves what we wanted this company to stand for. We didn't want to just sell shoes. I wasn't even into shoes—but I was passionate about customer service.”
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Tony HsiehCEO
Zappos
“Businesses often forget about the culture, and ultimately, they suffer for it because you can't deliver good service from unhappy employees.”
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Mike DukeCEO, Walmart
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Mike DukeCEO
Walmart
“The economic crisis has caused some changes in the way the consumer shops. And frankly I think, again, it's to our benefit.”
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If you're competitor-focused, you have to wait until there is a competitor doing something. Being customer-focused allows you to be more pioneering.
Jeff BezosCEO, Amazon
Always work hard on something uncomfortably exciting.
Larry PageCEO, Google
Larry PageCEO, Google
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“Many leaders of big organizations, I think, don't believe that change is possible. But if you look at history, things do change, and if your business is static, you're likely to have issues.”
Larry PageCEO
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“Always work hard on something uncomfortably exciting.” Larry Page
CEO Google
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Looking for more eCommerce inspiration?Head over to the Shopatron website for dozens of resources on how to transform your eCommerce strategy.
ecommerce.shopatron.com/resources