10 common apple tech problems to fix yourself

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Page 1: 10 common apple tech problems to fix yourself

10 Common Apple Tech Problems to Fix Yourself

cloudscapeIT support & solutions

10 Common Apple Tech Problems to Fix Yourself

http://cloudscape.it

Cloudscape IT Services London – complete IT support for businesses in the London area

Page 2: 10 common apple tech problems to fix yourself

10 Common Apple Tech Problems to Fix Yourself

cloudscapeIT support & solutions

This could be because your Mac is task saturated. Check the Activity Monitor (Applications -> Utilities) to see if any programs are hogging all your CPU or memory. If memory is the issue, you could probably use some more RAM. Take a look at your hard drive too and make sure it isn’t full or close to full. If it is, empty the trash, get rid of unneeded files from downloads, and delete (or backup to another drive) anything else you don’t need

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Cloudscape IT Services London – complete IT support for businesses in the London area

1. Persistent Beachball

Page 3: 10 common apple tech problems to fix yourself

10 Common Apple Tech Problems to Fix Yourself

cloudscapeIT support & solutions

If you can’t find a file you saved or downloaded, don’t panic. There’s a quick and easy way to look for it. Press “Cmd+Space” to open Spotlight and type in as much of the filename as you remember. Don’t type too quickly. Each time you enter a letter you’ll get possible files. Go slow and look for the right one.

http://cloudscape.it/

Cloudscape IT Services London – complete IT support for businesses in the London area

2. Where’d That File Go?

Page 4: 10 common apple tech problems to fix yourself

10 Common Apple Tech Problems to Fix Yourself

cloudscapeIT support & solutions

Yes, even a Mac will freeze from time to time. Most of the time, you just need to close and restart the app or program to fix it. Keep in mind, if you have to use “Force Quit” from the Options menu you’ll lose anything you didn’t save. If that doesn’t fix the problem, you might have to perform a manual restart. Manual restarts are pretty straight forward. Press Command, Control and Eject at the same time and your Mac will reboot.

http://cloudscape.it/

Cloudscape IT Services London – complete IT support for businesses in the London area

3. Freezes !

Page 5: 10 common apple tech problems to fix yourself

10 Common Apple Tech Problems to Fix Yourself

cloudscapeIT support & solutions

Not as common as the dreaded Blue Screen of Death, you may come across a grey screen when you start up your Mac. If this happens to you, there are a few steps to follow to get back up and running. First, disconnect any devices connected to your Mac. If you don’t get the grey screen when you reboot, one of the peripherals is the problem. Connect them back, one at a time, to see which one is the cause. If it isn’t a peripheral, the problem is with the Mac itself. You can do a Safe Boot and run the Disk Utility app to look for problems with your hard drive. If none of these work, it might be time to call in the cavalry in the form of Mac Support.

http://cloudscape.it/

Cloudscape IT Services London – complete IT support for businesses in the London area

4. Grey Startup Screen

Page 6: 10 common apple tech problems to fix yourself

10 Common Apple Tech Problems to Fix Yourself

cloudscapeIT support & solutions

One of the many great things about Macs is they let you open as many apps as you want. Remember though, even a Mac has a set amount of memory. The more apps you have open and running in the background, the greater the demand on the memory. The easiest way to fix this? Close down some of your apps. Need, or want, to keep all those apps running at the same time? Add some RAM and switching between apps should go back to normal.

http://cloudscape.it/

Cloudscape IT Services London – complete IT support for businesses in the London area

5. Switching between Apps is Slow

Page 7: 10 common apple tech problems to fix yourself

10 Common Apple Tech Problems to Fix Yourself

cloudscapeIT support & solutions

This problem happens quite often, especially if you have an older computer. This is because older USB ports don’t put out enough power to charge an iPad. Try plugging into a newer computer or directly into an electrical outlet. If that doesn’t fix it, you may need to replace the charging cable and/or power adapter.

http://cloudscape.it/

Cloudscape IT Services London – complete IT support for businesses in the London area

6. iPad Won’t Charge

Page 8: 10 common apple tech problems to fix yourself

10 Common Apple Tech Problems to Fix Yourself

cloudscapeIT support & solutions

This is another common problem and it has a very simple solution. First, perform a reset by holding down the home and sleep/wake buttons at the same time for about 10 seconds. This should force the iPad to restart. If it doesn’t, your battery might be drained. Plug in the iPad and let it charge for at least 30 minutes and try turning it on or doing a reset like described above.

http://cloudscape.it/

Cloudscape IT Services London – complete IT support for businesses in the London area

7. iPad Won’t Turn On

Page 9: 10 common apple tech problems to fix yourself

10 Common Apple Tech Problems to Fix Yourself

cloudscapeIT support & solutions

If you don’t have a network connection on your iPad just follow a few steps and you should be able to fix it. First, make sure you Wi-Fi router is turned on and broadcasting. Next, make sure Wi-Fi is enabled from your iPad’s settings. Try to reconnect to the network, making sure you use the right password if there is one. If none of those work, make your iPad “forget” the network by choosing the network and touching “forget” when the next screen comes up. Try to connect again. If none of those work, try resetting the iPad using the steps we described in #7.

http://cloudscape.it/

Cloudscape IT Services London – complete IT support for businesses in the London area

8. iPad Won’t Connect to Wi-Fi

Page 10: 10 common apple tech problems to fix yourself

10 Common Apple Tech Problems to Fix Yourself

cloudscapeIT support & solutions

iPhone battery can drain too quickly. If this is happening, make sure you don’t have any unwanted apps running in the background. Another fix is to see which apps can access your location and disabling all of them that don’t need to know where you are at. You can also look in Settings to see which apps are using the most battery and look for a replacement app or an update that fixes the problem. If you’re running low on battery and need to stretch it out a bit longer, go into “Settings”, “General”, “Accessibility” and switch on “Greyscale”. This will put your phone into a black and white mode and should help your batter to last a bit longer.

http://cloudscape.it/

Cloudscape IT Services London – complete IT support for businesses in the London area

9 iPhone Battery

Page 11: 10 common apple tech problems to fix yourself

10 Common Apple Tech Problems to Fix Yourself

cloudscapeIT support & solutions

If you can’t download an app or save a photo or song, you might be running out of storage space. Check your iCloud storage and see if you can delete any files you no longer need. Make sure any file you delete is really deleted and not just archived. If you need all those files though, you can upgrade your iCloud storage capacity. It will incur a charge to go past the initial free 5GB, but if you need all that data at your fingertips, the cost is probably worth it.

http://cloudscape.it/

Cloudscape IT Services London – complete IT support for businesses in the London area

10. Running Out of Space

Page 12: 10 common apple tech problems to fix yourself

10 Common Apple Tech Problems to Fix Yourself

cloudscapeIT support & solutions

There is a plethora of information online but you should also consider discussing your options with the IT support staff in store who will make recommendations as to which brands and models are the best fit for you. The guidelines above will hopefully help to make choosing a tablet that meets your needs and budget a less daunting task.

Cloudscape IT Support http://cloudscape.it/

Over to you

http://cloudscape.it/

Cloudscape IT Services London – complete IT support for businesses in the London area