10 best practices you can learn from successful sports marketers

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10 Best Practices You Can Learn From Successful Sports Marketers May 10 th , 2011 Webinar Webinar Dial-in telephone: +1 (213) 286-1201 Access code: 420-757-706 Webinar ID: 396-242-880

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10 Best Practices You Can Learn FromSuccessful Sports Marketers

May 10th, 2011

WebinarWebinar

Dial-in telephone: +1 (213) 286-1201Access code: 420-757-706Webinar ID: 396-242-880

Before we get started…

Having technical difficulties?

Use the Q&A dialog box to let us know

If we can’t help you call Citrix at 888-259-8414 for technical support .

Or you can chat with a Citrix representativeat www.citrixgcs.com/chat

•To submit questions during the webinar,use the Q&A chat box

•Everyone will receive a link to a recordingof the presentation and a copy of the slidedeck within 1 to 2 business days

Today’s webinar is moderated by:

Adam PeddicordSr. Account Manager

WhatCounts

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Tweet!Twitter about the webinar using #whatcounts

Follow:

@WhatCounts

@heinzmarketing

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Moving forward as a rebranded WhatCounts using theWhatCounts robust and flexible technology

We have a much larger foot print, with offices in Atlanta,Washington D.C., Seattle, and Sydney, Australia

Team members will be able provide more resources andopportunities for our clients and partners

We will be able to better maximize our customers’revenue opportunity while improving production efficiencyand reducing cost

Union reinforces our commitment to a culture focused oncustomer service and satisfaction

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One of the only ESPs with flexible deployment options includingSaaS, On-premise appliance (Broadcaster), and ManagedServices.

Dedicated account model with a history of commitment toexemplary customer service.

Campaign Production Services – our team members are able tohelp you implement best practices on a daily basis.

Full Video and Social Integration.

Long list of marquee clients include Costco, Alaska Airlines,MSNBC.com FOXNews, Pandora, Virgin America, Ziff DavisEnterprises, AARP & NEA

Proud of its customer focus and 90%+ customer retention rate.

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Speaker

Matt HeinzPresident, Heinz Marketing [email protected]@heinzmarketing

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Agenda

• 10 areas sports marketers have it right

• Examples from the sports world

• Why it’s working

• Implications for the rest of us

• Specific ideas to test in your campaigns

• Q&A

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Creative use of resources

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Creative use of resources

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Yes, we actively market to past customers No, we do not actively market to past customers No, but we plan to start marketing to past customers Not sure

Do you actively market to pastcustomers?

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Manage the detractors

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Manage the detractors

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Bundling

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Merchandising

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Marketing without a budget

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Marketing without a budget

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Broader definition of “customer”

• Past customers

• TV viewers

• Corporate customers

• Out of town fans

• Influencers

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Yes No No, but we plan to have one in the future Not sure

Do you have a proactive emailstrategy by customer/prospectsegment?

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Segmentation

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Partner co-marketing

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Community participation

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Storytelling & emotional leverage

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More best practices

• www.mattonmarketingblog.com

• Search for “baseball”

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More re-engagement tactics specifically tailored to your business Lifecycle marketing strategy best practices Email deliverability tips and consultation services Best ways for integrating email & social media

Would you be interested inhearing more from WhatCountsabout any of the following:

Q & A25

Next WebinarMore Info To Come Shortly

Check out our Resources page forupcoming webinars

http://www.whatcounts.com/resources/webinars-page-lr/

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Contact Matt Heinz:

President,Heinz Marketing Inc

[email protected]

@heinzmarketing

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Contact Us

WhatCounts, Inc.315 5th Avenue South, Suite 800Seattle, WA 98104800-440-7005www.whatcounts.comTwitter @[email protected]

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