'Moments of Inspiration' for deliveringstellar Customer Experiences...

EVERYTHING starts withthe customer- June Martin

1.

START with the customerexperience and work backtoward the technology -

NOT the other way round- Steve Jobs

2.

Your customer doesn't carehow much you know until theyknow how much YOU CARE

- Damon Richards

3.

Your most unhappy customersare you greatest

SOURCE OF LEARNING- Bill Gates

4.

The MOST important thing isGREAT customer experience

- Canning Fok

5.

The GOAL as a company is tohave customer service that is

not just the best butLEGENDARY

- Sam Walton (founder of Wal-Mart)

6.

Customer satisfaction isWORTHLESS. Customerloyalty is PRICELESS- Jeffrey Gitomer

7.

Delivering the customergoals is 'JOB ONE'

- Unknown

8.

Customer serviceis not adepartment, it'sEVERYONE's job- Anon

9.

The customer's perceptionis YOUR REALITY- John Moynahan

10.

If you would like to discuss any aspect of this'thought piece' or you would like to explore

how my experience may be of interest to youor your organisation please contact me

T: +44 7782 324500

E: simon.m.rodaway@me.com

LinkedIn: www.linkedin.com/in/simonrodaway