1 what is stress? an imbalance between demand and ability to meet those demands in the allotted time...
TRANSCRIPT
1
What is Stress? An imbalance between
demand and ability to meet those demands in the allotted time frame.
Types of Stress Eustress
desirable outcome of stress
motivational results
Distress negative outcome results in emotional
and physical illness
Individual Differences in Stress Stress Personalities
Type A vs. Type B Pessimists vs.
Optimists Dempcy & Tihista’s
Seven Personality Types
Gender, Ethnicity, Race
Stress Sensitization
Dempcy & Tihista’s Seven Personality Types
Pleasers Internal
Timekeepers Strivers Inner Con Artists Critical Judges Worriers Sabertooths
StressorsPersonal
Fear Resistance Resentment
StressorsOccupational
Role conflict Role ambiguity Role overload Poor
person/organization fit Work environment Change Relations with others
StressorsOthers
Minor frustration
Forecasting Residual
Organizational Consequences of Stress Job Burnout Job Performance (curvilinear
relationship) Increased Absenteeism Increased Turnover Drug/Alcohol Abuse
Managing StressPlanning for Stress
Exercise Laughter Diet Quit or reduce
smoking Sleep Support groups Self-empowerment Coping skills
Managing StressDuring and After Stress
Relaxation techniques
Time management
Workplace Violence Perpetrators Under severe stress Male 20 - 50 years of age Self-esteem tied to job Fond of violent films Own several guns with ready
access Subscribes to Soldier of Fortune Loner
Reducing Workplace Violence
Security measures Better employee
screening methods Increased
management awareness