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Volunteering Leadership &

Training

Presented bySue Noble

CEOVolunteering Victoria

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About Volunteering Victoria

Our vision◦ Resilient communities & empowered & active citizens through volunteering

Our purpose

We are the peak body for volunteering in Victoria. Through our dynamic and

transformative leadership we will promote and build a vibrant, prosperous and

strong volunteering community that is inclusive, respected and sustainable

@volunteeringvic

Inclusive Membership

Model

2015-16 State Budget

Submission

National Volunteer

Week

Mentoring Program

Skilled & Corporate

Volunteering

Special Interest Groups & Network

Support VolunteerInnovation

Program in Sport

Manager of Spontaneous Emergency

Volunteer Project

Volunteering Matters &

Social Media

Revamped Learning &

Development Program

Government Relations Focus

2015 Annual Report

Work for the Dole

Imagine the Possibilities Campaign

Research & Submissions

Website Redevelopment

Commenced

Definition of Volunteering

& National Standards

DSS Grants & Senate Inquiry

State Election Campaign

Government Relations

Volunteer Support &

Referral Service

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Definition of Volunteering

Volunteering is time willingly given for the common good & without financial gain

@volunteeringvic

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Impact of volunteeringo Great breadth, depth, variety, ways of volunteeringo 4.6 million volunteers support 600,000 NFPs across Australiao Only about 60,000 NFPs have paid staffo “Volunteering is worth more than 200 billion a year to the Australian

economy, outstripping revenue sources from mining, retail & agriculture.” Dr Lisel O’Dywer, The Conversation

o In Victoria:o 35.6% (1.5 million people) of people aged 18+ participated in formal volunteering o 90% of incorporated associations relied on volunteers to do what they doo Contributed $16.4 billion in Victoria in 2006 & up to $42.1 billion by 2021o Social impact: strengthening communities, supporting civic participation

@volunteeringvic

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Impact on volunteersFor all age groups volunteering can .........o Support individuals’ empowerment & self wortho Improve physical health & longevityo Build general wellbeing, emotional resilience o Improve mood & happinesso Build satisfaction, pride, purpose, accomplishment o Help develop new skills, expand life & work experienceo Build work & social networks, connectedness & community cohesiono Demonstrate a volunteer’s motivation, values, proactivityo Provide a pathway to economic participationo Refer to Health & Wellbeing Information Sheet

@volunteeringvic

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Volunteering challengeo Adequate support & resourcing for volunteeringo Balance organisations’ & volunteers’ needso More effort, negotiation, calculated risk taking o Flexibility, creativity, innovation to:

o Accommodate different motivations & expectationso Remove or minimise barriers to volunteeringo Support intergenerational volunteeringo Support socially inclusive volunteeringo Leverage diversity & new technologieso Engage (not merely manage) volunteerso Challenge of evolving volunteering landscapeo Build a resilient volunteer involving organisation

@volunteeringvic

Building aResilient Volunteer

Workforce: the Role of Leadership

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Resilience defined

@volunteeringvic

o Resilience: a recently emerged concept, still ill-defined◦ The capacity & capability to grow, to tolerate & adapt

to change & any excessive demands & stresses, & to bounce-back after an adverse event

o Applied to individuals, organisations, communitieso Built 2 ways:o Experience: What doesn’t kill you makes you strongero Built purposefully by capacity building activities

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Building resilience

@volunteeringvic

o Adaptive capacity:o Confront disruptive challenges & anticipate, respond & adapt quickly to change

o Sustainable, well managed workload & resourceso Aligned strategy, structure, systems, processes o Forward thinking, preparedo Superior performance, higher productivity & creativityo Access to timely, accurate, relevant informationo Embraces diversity, manages complexityo Actively engaged, proactive, empowered, ownershipo Good personal support systems, work-life integrationo Enabling leadership

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Enabling leadership

@volunteeringvic

Strong, effective leadership o Core characteristic of resilienceo Supports the other characteristics of resilienceo Builds relationships & trusto Motivating & enabling, not inhibitingo Inspiring, not demoralisingo Consultative & inclusive, not exclusiveo Courageous & persistento Flexible & adaptiveo Risk-taking, not risk-averseo Leads by example

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The volunteer manager

@volunteeringvic

o Provides leadershipo Progresses, reinforces, sustains a resilient volunteer workforceo Key player, central enabler, driver of innovation to:

o Identify & capitalise on the motivations for volunteeringo Reduce the barriers to volunteering o Anticipate & respond to volunteering trends & issueso Ensure great volunteering experience

o Face significant challenges in changing environmento Often under-valued, under-resourced, undersoldo Applies good practice HR managemento Epic organiser, relationship manager & communicator

National Standards for

Volunteer Involvement

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National Standards National Standards for Volunteer Involvement (published 2015)o Standard 1 Leadership & Managemento Standard 2: Commitment to Volunteer Involvemento Standard 3: Volunteer Roleso Standard 4: Recruitment & Selectiono Standard 5: Support & Developmento Standard 6: Workplace Safety & Wellbeingo Standard 7 Volunteer Recognitiono Standard 8: Quality Management & Continuous Improvement

@volunteeringvic

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Standard 5: Support & Development

@volunteeringvic

Volunteers understand their roles & gain the knowledge, skills & feedback needed to safely & effectively carry out their duties5.1 Orientation relevant to role & responsibility5.2 Knowledge & skill review to identify support & development needs5.3 Relevant training & development opportunities provided5.4 Appropriate supervision & support provided 5.5 Changes to volunteer involvement undertaken fairly & consistently

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Implementing the Standards

@volunteeringvic

o Standards Guideo 10 Steps to implementing the National Standards

o Flexibility to accommodate small & large organisationso Simple 3 step guide for small organisations

o Standards Workbooko Organisations rating against each standardo Evidence to support rating o Gaps identifiedo Action to address gaps

o Guide & Workbook: $25.00 (incl. GST)o National Standards training

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Benefits of Standards

@volunteeringvic

o Greater volunteer job satisfactiono Volunteers treated fairly and rights protectedo Enhanced customer satisfactiono Increased volunteer recruitment and retentiono Less exposure to risko Demonstrate ‘best practice’o Improved ability to innovateo Increased efficiency and cost savingso Sustainable advantage over competitorso Enhanced organisational credibility

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Standards training

@volunteeringvic

o Standards workshopo Contents, trainer notes & course materials being finalisedo Delivery from early 2016o Workshop fees: $120 (members) & $150 (non-members)o One hour webinar being developed

o Standards workbook o Print version available late 2015o Cost: $25 (incl. GST)o Electronic version available to workshop & webinar participants

Some Volunteering

Victoria Resources

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Supporting volunteering leadership

@volunteeringvic

o Sector leadership & support o Research to identify trends, build a bank of evidenceo Thought leadership & policy development o Information, resources & toolso Foster collaboration & networks e.g. Volunteer Management SIGo Volunteer management training, consulting serviceso Mentoring programo Identification & promotion of good/best practice programs o Capacity buildingo Advocacy (internal & external)o Promotion, PR, profile raising, recognition, Awards

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Volunteer management toolkit

@volunteeringvic

o Recruitment, induction, development, recognition, safety, terminationo For example: volunteer induction:

o About the organisation, the job, the volunteero Rights, responsibilities, legal issueso Policies, procedures, communicationo Use of property, equipment & informationo Appropriate dress & behaviouro Drugs, alcohol & smokingo Conflict management o What to do if……

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{{{{

Volunteering Victoria State Awardso Awarded on International Volunteer Managers’

Day 5 November 2015

o For volunteer programs, volunteer managers & volunteer involving organisations (VIO)o Innovation Awardo Excellence Awardo Inclusion Awardo Impact Award o Thought Leadership Awardo Corporate Award

@volunteeringvic

A Case Study in Excellence:

Heide Museum of Modern Art

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Heide Museum of Modern Art

@volunteeringvic

o Winner of our inaugural Excellence Awardo Program developed using National Standardso Supported organisation-wide: Board, management, staffo 200 volunteers across a range of areas

o Collectionso Educationo Public programso Visitor serviceso Gardens

o Volunteers are the public face of Heide

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Heide Museum of Modern Art

@volunteeringvic

o Volunteers recognised in Heide’s Strategic Plan:Heide will continue to offer professional development & education opportunities to its volunteers & celebrate their contribution & achievements via various events, publications & social media vehicles

o KPI annual retention of 80% of volunteers o The Heide Volunteer Policy states:

Heide is committed to an ongoing, relevant, high quality volunteer program. Heide adheres to the National Standards for Volunteer Involvement & supports the Australian definition, principles & Model Code of Practice for Organisations Involving Volunteers….….Volunteers receive induction, orientation and ongoing training and support so they can fulfil the goals of their designated volunteer position.

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Heide Museum of Modern Art

@volunteeringvic

o Commitment to induction, ongoing & role-specific training:

Once recruited, successful candidates undertake two compulsory days of induction training prior to commencing as a volunteer followed by a three month probationary period. All volunteers are given comprehensive orientation on their first shift. Subsequent training depends on the volunteer role

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Heide Museum of Modern Art

@volunteeringvic

o Induction training includes:o Volunteer rights, responsibilities, expectations & roleso Volunteer policyo Recognition & rewardso Heide history & collectiono Visitor engagemento Marketing & communicationso Safety & securityo Site, garden & current exhibition tourso Organisational structure & commercial operationso Volunteer agreementso Welcome by Heide Director & CEO

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Heide Museum of Modern Art

@volunteeringvic

o Ongoing training includes:o Briefings with exhibition curatorso Exhibition briefing noteso Regular online & face-to-face refresher trainingo Volunteer manual

o Role specific training includes:o One-on-one mentoring, team teaching, briefings o Writing essays on current exhibitions & the history of Heideo Induction to details & invigilation requirements of each new exhibitiono Delivering sample tours for reviewo Shadowing guided tours & the delivery of education programs & workshopso On the job horticultural training

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Heide Museum of Modern Art

@volunteeringvic

o Feedback from a Heide Volunteers: “Training is viewed as an investment, and is provided continuously to the volunteers. For each new exhibition, the curators provide a talk, and walk the volunteer staff through the exhibits. These sessions are timely and well-designed, and ensure that we, the volunteers, are fully briefed and able to provide succinct information to visitors……The outcome of the training program are volunteers who are appropriately briefed and trained at the outset”

“With clearly stated aims & expectations, the Heide volunteer feels confident in the execution of their duties having been successfully supported with induction & on-going training”

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Heide Museum of Modern Art

@volunteeringvic

o Training is supported by:o Robust recruitment processes (2 intakes per year)o Risk managemento Reward & recognition, including

o Volunteer Card & entitlements after 3-monthso Heide membership after 1-yearo Social events, seminars, book club

o Communication, includingo Volunteer Newsletter, Journal, Blog & Manualo Education online portal

o Supportive administrative processes

32@volunteeringvic

A Case Study in Inclusion:

Seed Indigenous

Youth Climate Network

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Seed Indigenous Youth Climate Network

@volunteeringvic

o Winner of our inaugural Inclusion Awardo Launched in July 2014o Indigenous-led branch of the Australian Youth Climate Coalition o Purpose: educate, inspire & empower indigenous young people to lead

climate change campaigns & projects in their communitieso Vision: a just and sustainable future with strong cultures and communities,

powered by renewable energyo Flow-on benefits to the wider-indigenous communities o In 12 months, 70 young people trained in lifelong skills in leadership,

communication, project management & sustainability

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Seed Indigenous Youth Climate Network

@volunteeringvic

o 4 programs to support growth in volunteeringo 9-month intensive Climate Leaders Training Program (supported by Oxfam)

o 14-day intensive trainingo One-on-one mentoring with experienced campaignerso Regular peer-to-peer learningo Real-world practice in campaigning, community organising & communication

o Regional training & mentor-supported state volunteer brancheso Community road-trip from Cairns to Brisbane to engage indigenous communities

in local impacts of climate changeo 2014 Seed Summit

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@volunteeringvic

o xxxxxxx

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@volunteeringvic

o xxxxxxx

A Case Study in Health

Volunteering Leadership

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Leadership in Health Volunteering

@volunteeringvic

o Sharon Walsh (Bendigo Health) & Zoe Waters (Barwon Health) o Leaders in their organisations & the sectoro Delivered Australia’s first Leadership in Health Volunteering Conference o Inspired by the lack of specific education for volunteer managers in healtho Conference theme: Identity, Innovation and Influenceo Conference aim:

o Enhance skills to support volunteer manager growth & developmento Build participants’ confidence & purpose to:

o voice & promote leadership within their organisationso support the wider sector and positively enhance volunteer programs and

support communitieso 120 delegates. Expert speakers & panellists

A Case Study: in Volunteer Mentoring

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Step by Step Volunteer Mentor Program

@volunteeringvic

o Innovative, inclusive program developed by Volunteering Geelongo NFPs rarely have capacity to help people with a disability into volunteering o Mentors (volunteers) support people with a disability into volunteeringo People with physical, mental health & intellectual disabilities provided with:

o Individualised support o Volunteering opportunities to meet their needs & interests

o Participating NFPs must adhere to National Standardso Volunteers & mentors are interviewed, reference & police checked & (if applicable)

have working with children checkso CoGG Rural Access Team provides disability awareness training for mentors & NFPso NDIA provides additional advice & financial support & on steering committee

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Step by Step Volunteer Mentor Program

@volunteeringvic

o Step by Step program outcomes include:o More people with a disability volunteering, thereby:

o Increasing their confidence, self-esteem, skills, knowledge & sense of contributing to the community

o Reducing their social isolation & lonelinesso More volunteering opportunities for people with disabilitieso Improved understanding by participating NFPs of the needs & barriers people

with a disability encountero Greater acceptance of people with disabilities - shift in focus from the

disability to the persono Broadening & developing participating organisations’ skills & knowledge about

managing an inclusive workplace

/VOLUNTEERINGVIC

Volunteeringvictoria.org.au