1! uptheloyaltyladder# by#murray#and#neil#raphel## · loyalty ladder loyalty marketing advocate...
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Income Acceleration Group Coaching Program. Copyright © 2013 Expert Elevation. All Rights Reserved. ExpertElevation.com
1 Up The Loyalty Ladder
by Murray and Neil Raphel
This is a great book if you really want to examine the customer experience and how you can create loyal customers for your business. Paying attention to the relationship you have with prospects and clients, and going the extra mile to ensure a great interaction and experience, will not only help you get great testimonials and steady referrals, but loyal, repeat customers as well.