1

Unit 3 – Q17 – P49

The three functions of HRD are:

A. Orientation. training, and de-employmentB. Training, individual development, and strategic

developmentC. Training, individual development, and

organizational developmentD. Strategic, operational, and individual

2

Unit 3 – Q19 – P50

The training focus of a Lower Cost Leadership business strategy would he on:

A. Creativity, marketing, and product knowledgeB. Consistent procedures and customer serviceC. Creativity and consistent proceduresD. Quality control, consistency, and speed of

production

3

Unit 3 – Q20 – P50

The training focus for an organization with a focus on product differentiation would be on:

A. Consistent procedures and customer serviceB. Product knowledge and customer serviceC. Core values and marketingD. Creativity, marketing, and product knowledge

4

Unit 3 – Q24 – P51

A career that progresses through a series of related occupations is a:

A. Spiral CareerB. Protean CareerC. Transitory CareerD. Linear Career

5

Unit 3 – Q26 – P52

The most common type of employee training is:

A. On-the-job trainingB. Simulated training on off-the-job equipmentC. Modeling the behavior of othersD. A combination of classroom instruction and on-the-

job training

6

Unit 3 – Q27 – P52

Through simulation training, trainees can learn

A. In a classroomB. After regular working hoursC. On-the-jobD. Under the same job conditions but be away from

the actual job setting

7

Unit 3 – Q29 – P53

In an organization with a technical employee may move up in the organization without taking on management responsibilities.

A. Dual career laddersB. Portable career pathsC. Alternate career pathsD. Alternate career ladders

8

Unit 3 – Q34 – P54

Which of the following is not a basic method for evaluating training programs?

A. ReactionB. Learning C. Behavior modelingD. Results

9

Unit 3 – Q37 – P55

In-Basket training exercises are most applicable for

A. Construction workersB. Office personnelC. Managerial personnelD. Customer/service related workers

10

Unit 3 – Q38 – P55

Training expatriates to prepare for global assignments includes all of the following except:

A. Pre-departure training for both the employee and family

B. Business etiquette of the other cultureC. On-the-job training in the new countryD. Cross-cultural technology

11

Unit 3 – Q41 – P56

For a training session to enhance group problem solving skills, which type of seating arrangement is MOST effective?

A. Theater styleB. Chevron styleC. Circle styleD. Classroom style

12

Unit 3 – Q42 – P56

The BEST answer for determining if training is cost effective is to:

A. Look for reductions in voluntary turnoverB. Compare the costs and benefits associated with the

trainingC. Measure improvements in performanceD. Assess the attitude changes in participants

13

Unit 3 – Q1 – P97

Your organization is considering the implementation of an e-learning training program for employees. What type of program would not be appropriate in this format?

A. Software trainingB. Compliance trainingC. Customer Service trainingD. Computer skills training

14

Unit 3 – Q2 – P97

When structuring a class centered for adult learning, all of the following is necessary except for:

A. Learning is centered around the needs of the learner

B. Information is concrete versus abstractC. Training is timely and practicalD. Information is large, and abstract in scope

15

Unit 3 – Q21 – P103

JR's Designer Wardrobe is opening a new location in the heart of downtown Louisville. This upscale men's clothing store has opened 6 locations in the past year, and plans to open 4 more in the next 6 months. JR believes his employees really make the difference, by understanding the customer need, then helping the customer make the right purchase. What would you recommend to JR's as a primary strategy that would meet his training needs for new employees?

A. Product differentiation trainingB. Creativity trainingC. Product knowledgeD. Customer service