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Online Advanced-TQM for the 21st Century(where “Advanced” means: Authentic, Activated, Attractive, Integrated,

Appropriate, Adapted, Aggressive, Upgraded, and Advanced)

February 17-18-19 & 26 (Phase II), 2022 By Dr. Noriaki Kano & Supported by TQMI Team

TQM International Pvt. Ltd.

“The Selection of TQC Coordinator is particularly important. If a wrong

person is selected or he or she goes about things in wrong way, the full

implementation of TQC will be greatly delayed.”

-- Prof. Kauro Ishikawa

Lead Facilitator:Dr. Noriaki Kano

Supported by:Mr. Janak MehtaMr. Anil Sachdev

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Program Details

Purpose To build organizational capabilities to meet aggressive long termbusiness goals with focus on customer in a challenging environment.

Objectives Participants to learn about the latest advances in TQM methods and itsapplication in diverse businesses for gaining competitive advantage witheffective utilization of TQM principles & Methods cutting across variousfunctions in the entire value chain providing distinctive / attractive value to thecustomer while achieving accelerated business results.

Participants Recommend cross functional team of adaptive managers and engineers at

senior and middle management level under the leadership of one of the top

executives to attend for most impact. Participants will be issued attendance

certificate duly signed by Dr. Noriaki Kano at the end of each phase.

Topics &

Schedule

As outlined on the page 3.

Program

Details

▪ Online workshop of 4 days duration.

▪ Participants who have already attended the Phase 1 Training during January

27-29, 2022 need to attend Phase II workshop only which is scheduled for

February 26, 2022.

▪ Fresh / New participants need to attend all 4 days of the workshop.

▪ 6 hours a day of high intensity work

Method The program is designed on the basis of development of theory and concepts by

Dr. Noriaki Kano (KQRO) and its application in various organizations in

multiple countries thereby developing advanced methods duly proven over time

through collaborative effort of KQRO and participating organizations in joint

research projects. Dr. Kano will share the advanced concepts and methods with

examples from various organizations that participated in this research.

Fee ✓ The professional fee for the workshop will be Rs. 36,000 per participant.

✓ Fee for the participants attending Phase II only will be Rs. 10,000 per participant. Goods & Services Tax (GSTIN) as per GOI regulations will be charged extra. Current rate is 18%.

✓ The fee covers lecture fee & course material expenses.

Facilitators ✓ Dr. Noriaki Kano

✓ Mr. Janak Mehta

✓ Mr. Anil Sachdev

Registration For registration and details of the contact persons refer to page 8 of the

Brochure.

TQM International Pvt. Ltd. 2

Online A - TQM for the 21st Century - by Dr. Noriaki Kano & TQMI

February 17-19, & 26 (Phase II), 2022


Time (hrs)

India TimeDay 1 Day 2 Day 3

Day 4 (for participants who

attended Part I in 2021)

F8+C4:G4+C4+C4:G8

TQM and Business

A and J Decision

Sweating Theory

TQM Principles, vehicles and Mthods

Integrated Procedure for Quality

Management

(PDCA/ QC Story and Task achieving

QC Story)

TQM Vehicles:

Policy Management (PM)

Daily Management (DM)

QC Circles

Quality in New Product

Development (NPD)

-Voice of customer (VOC),

product specifications and

process parameters

-QFD

-Flow chart for NPD: Prodcut

plan, development and design

process with DR gates

1030-1100

1100-1300Basic concepts and Principles of TQM

Quality Assurance with focus on

-QA System chart

-Vertical evaluation (VE)

-QA matrix (QAM)

Kano Model:

Attractive Quality Creation

Quality in projects with train-

platform model

Quality in Service Industry and

service functions

1300-1400

1400-1600

TQMI session on QA with examples (1

hour)

Experience sharing sessions by TQMI

Clients on VE and QAM (1 hour)

Open Q & A session on DM, PM and

CFM (TQMI 1 hour)

Experience sharing sessions by TQMI

Client

Open Q & A session on TQM

Vehicles and Kano Model

(TQMI 1 hour)

Experience sharing sessions

by TQMI Client

Quality in Marketing & Sales

Deming Challenge for Business

Goals by TQM

1600-1615

9th A-TQM Session by Dr. Noriaki Kano on Virtual Mode February, 17-19 & 26, 2022)

Open Discussions, Q&A, feedback and close

Tea Break In India and Lunch Break for Japan

Lunch Break for India

Sample Feedback of A-TQM Sessions

1. The practical approach of Theoretical concept with real life examples.

2. Simple course material which clarified and refreshed the concepts of TQM

3. Exposure to advanced concepts in TQM, understanding the history and evolution of TQM four student module.

4.Going from basics and its interlinkage with practical & business examples was a great learning

5.Explanation of Dr. Kano on TQM practices, Teaching of Mr. Janak Mehta & Mr. Anil Sachdev

6. Birds eye view / Worm eye view / QL Circles / Boat Model / DWM / Policy management were well covered

7. It was indeed a great feeling to get an opportunity to learn directly from Dr. N. Kano. The flow was really good and gave great insight.

8. It was a new concept for me as I belong to the marketing communication & experience. The fact that the processes / approaches explained can be applied across function is clear & more understood now.

9. The simple and lucid manner in which Dr. Kano explained / clarified certain basic elements of TQM, QA & improvements was indeed admirable.

10. Objective of the program was to understand the relevance of TQM in business and it helped making it important and then application of Policy Management & Daily Management.

TQM International Pvt. Ltd.

11. Course content was very good, and Dr. Kano taught from very basic level, right from evolution of the concept to the application. It encompassed all important topics well. QA matrix, QFA, Kano model, Butterfly model, NPD, improvement management. Anil Sachdev’s session was good, practical and the touched all critical points.

12. Entire experience of having a dialogue with Dr. Kano was fascinating. Also irrespective of the industry / domain all the companies following TQM have a very similar set of principles & understanding.

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Awards in his name:Ishikawa-Kano Award was established by ANQ (2010), andKano Quality Award was established by Technological Promotion Association (TPA,Thailand) in (2009)

Awards to Dr. Kano:Recipient of the Deming Prize for Individuals (1997), Honorary Member by JSQC(2010) ,Distinguished Service Medal by ASQ (2009), EOQ George Borel Medal for Internationalachievements in 2016; EL Grant Medal by ASQ (2006), E. Jack Lancaster Medal by ASQ(2002), Deming Lecturer by ASA (1997), ISQ Dronacharya Award (2008).

Former:Board Director, Komatsu Ltd.,Corporate Auditor of Sekisui Chemical Ltd. (2003-09)Board Director, HIDA (former name AOTS)Chair of Deming Application Prize Subcommittee (2004-07); Chair Professor, HonoraryDoctor, Chungyuan Christian University (Taiwan) (2006-12); Advisory Professor, TongjiUniversity (Shanghai, China) (2006-09);

He has been a prominent leader in the world on Quality management for many decades.Creator of Attractive Quality Creation (Kano Model) as well as Task Achieving QC Story.International speaker and educator at universities, international and national qualitysocieties including ASQ, European Organization for Quality (EOQ) and JUSE, and firms innearly 50 countries.

Published over 300 papers books including Attractive Quality (Kano Method / KanoModel), Guide to TQM in Service Industries (English) and Way to Breakthrough andCreation (in Japanese).

Mr. Mehta has the unique blend of business experience for 25 years leading to the position ofChief Executive and 29 years of consulting experience guiding organizations on variety ofbusiness excellence approaches from Europe, Japan and USA. He has contributed to thedevelopment of national infrastructure for quality, standardization and conformity assessment inIndia and has advised other countries.

Mr. Mehta has thus unique experience of business excellence within a company, company-widecovering entire supply chain, Group wide covering all companies in a group, nation-wide, regionwide and global. He covers diverse business segments from discreet manufacturing, processindustry and service sector including financial, communication, IT, healthcare etc.

Awards:• Deming Prize In 2012 by Deming Prize Committee – JUSE, Japan – Only the second person in

the World – Outside japan.• Lancaster Medal in 2012 by American Society for Quality (ASQ) – First Indian• Harington -Ishikawa Award by Asia Pacific Quality Organization (APQO) in 2015 in Shanghai• IAQ Founders Medal by International Academy for Quality in 2018.

Honorary Work:• Chair – International Academy for Quality (IAQ) 2015-2017• President – International Academy for Quality (IAQ) 2012 to 2014.• Chairperson 2009-2010 and Honorary Director – Asian Network for Quality (ANQ) since 2011.• Member – Governing Council, Quality Council of India (QCI) 2009 to 2013.• Founding President Indian Society for Quality 1996-2001 and Member – Governing Body of

(ISQ) since 1996.

Public speaking:He has been a keynote speaker and invited speaker at conferences around the world in 32countries including Japan, USA, Europe, China, Middle East, South East Asia, Central Asia,South Asia, Africa and South America.



Expertise:A motivated and committed Business leader with a proven ability to guide leadership team onbusiness transformation using approaches like TQM and Lean Six Sigma. Has led severaltransformational projects in last 2 decades with proven results.

Experience across various sectors like:• Manufacturing, Discreet Manufacturing, Petrochemical industry, metals and food processing• Services, Financial services, IT and IT Enabled Software and healthcare• Across all functionsCovering multinationals and Indian companies from large, medium and small sectors, both in Indiaand overseas.

Personal Profile:Academic qualificationsB.E (Mechanical Engineering) from Delhi College of Engineering, M. Tech. (IndustrialEngineering) from IIT-Delhi, One Year Certificate Course on Quality, Reliability and OperationsResearch from Indian Statistical Institute (ISI) – Chennai.

Overall Experience: 38 years ; Consulting Experience : 29 years

Areas of Expertise• Helping companies to challenge Deming Prize or other Business Excellence models as a means to enhance

business performance using various approaches like Total Quality Management (TQM), Total ProductiveMaintenance (TPM) and Toyota Production System / Lean Significant breakthrough Improvement inproductivity and quality while reducing cost through Lean approach and Lean Six Sigma approaches.

• Helped companies in developing new products for better performance in shorter time and lower cost i.e. NewProduct Development.

• Helped companies in improving quality, cost and delivery through stabilisation of work processes andimprovement through Daily Management.

• Helped companies to enhance product and service quality for greater customer satisfaction through QualityAssurance.

FACULTY PROFILES

MR. ANIL SACHDEVPresident – TQM International Pvt. Ltd.Board Member - Asian Network for QualityAcademician - ‘International Academy for Quality (IAQ)’ Honorary Secretary - Indian Society for Quality (ISQ)

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