Carlos Ortuo Bravo 11/02/2015 Version 1.0The tools we need properly handle a Concierge Call

Tools Management

Zeus Server (Halo Support)Jump Station (Maverick support) SupportCitrixMS OutlookTools on Servers and ApplicationsCarlos Ortuo Bravo 11/02/2015 Version 1.0

Connecting the VPNConnect VPNLogon to ServerMeeting ManagerMega Script

Look for the Blue Martian

ZEUS ServerHalo Support

Carlos Ortuo Bravo 11/02/2015 Version 1.0

Domain: HALOSame PW as VPNPW Never ExpiresIdle session limit: 3 Hrs.

Logon to ZEUSHalo Support

Carlos Ortuo Bravo 11/02/2015 Version 1.0

IOE HALO live MeetingsVolume AdjustMeeting connectionMeeting disconnectionAdding participantLight switch On/OffSame UN and PW as VPNPW Never Expires

Logon to Meeting ManagerHalo Support

Carlos Ortuo Bravo 11/02/2015 Version 1.0

MM GUI Remote connectionHalo Support

Select Studio Name Click on Connect to Studio

Carlos Ortuo Bravo 11/02/2015 Version 1.0

Execute IconCheck MemoryCheck ServicesStudio ResetVTC ResetWedge Reset

Mega ScriptHalo Support

Carlos Ortuo Bravo 11/02/2015 Version 1.0

Halo Support ZEUZ ServerCarlos Ortuo Bravo 11/02/2015 Version 1.0

Logon To ServerConnect VPNCodec Dash BoardDMA Device ManagerHermosa VNC connectionDomain: RPPW Never ExpiresIdle session limit: 3 Hrs.

Jump Station ServerMaverick Support

Carlos Ortuo Bravo 11/02/2015 Version 1.0

Connect to VMRDisconnect from VMR

Codec Dash BoardMaverick PTC

Carlos Ortuo Bravo 11/02/2015 Version 1.0

Active calls Meeting durationCall Info

DMAMaverick

Carlos Ortuo Bravo 11/02/2015 Version 1.0

Carlos Ortuo Bravo 11/02/2015 Version 1.0

Click on Icon named: MavDeviceManagerRemoteStartupType in same Jump Station UN and PW

Device Manager AccessMaverick Hermosa

Carlos Ortuo Bravo 11/02/2015 Version 1.0

Select CompanySelect StudioClick on ConnectCheck CMSWebUI is OKClick on VNC ViewerClick Yes to the Pop-upEnter Server PW

How to Access GUIDM HermosaCarlos Ortuo Bravo 11/02/2015 Version 1.0

Maverick Jump Station Server

Carlos Ortuo Bravo 11/02/2015 Version 1.0

Connecting the Citrix ReceiverOpen CitrixClick on MS OutlookEnter Kcc UNEnter Kcc PWOpen the CRYPTOCard Authenticator Type in Pin and hit enterCopy and paste the passcode

Citrix Receiver AccessKcc Support

Carlos Ortuo Bravo 11/02/2015 Version 1.0

Address BookKcc ID = Customer InformationMeeting InformationCalendar ViewOpen CalendarFrom Room ListMore Columns Type in Resource NameClick OK

MS OutlookKcc SupportCarlos Ortuo Bravo 11/02/2015 Version 1.0

Kcc SupportCarlos Ortuo Bravo 11/02/2015 Version 1.0

Lets Go For ItThe End