1 the new disability etiquette chilling in a transformed workplace culture wednesday, january 21,...
TRANSCRIPT
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The New Disability EtiquetteChilling in a Transformed Workplace Culture
Wednesday, January 21, 2014
The webinar platform is under license to the Great Lakes ADA Center and technical support is available via email [email protected] and/or by calling 877-232-1990 V/TTY)
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Presenter
Gary Karp
www.ModernDisability.com
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Presenter Bio
• Author of four books• Keynote speaker / trainer• Inductee in Spinal Cord Injury Hall of Fame• Business-first perspective
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www.RealPeopleRealPotential.com/go/NBDC
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www.RealPeopleRealPotential.com/go/NBDC
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The Gut Reaction
What do I say?What do I do?
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A Different Approach to Etiquette
Not a Long List of Rules
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A Different Approach to Etiquette
Not a Long List of RulesPoor training solution
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A Different Approach to Etiquette
Not a Long List of RulesIndividual preferences
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A Different Approach to Etiquette
Not a Long List of RulesThey make people uptight
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A Different Approach to Etiquette
Not a“Sensitivity”
Training
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Etiquette Flows Naturally
• Who they really are
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Etiquette Flows Naturally
• Who they really are
• Getting a clear picture
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Etiquette Flows Naturally
• Who they really are
• Getting a clear picture
• Embrace their contributions
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Three Principles
PeopleFirst
TreasureIndependence
Expert atDisability
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Who Are They? — The Usual
• Physical
• Mobility
• Cognitive
• Sensory
• Other
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Who Are They? — Three Categories
• Since childhood or birth
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Jim • Audio Engineer • Spina Bifida
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Who Are They? — Three Categories
• Since childhood or birth
• “Normalized” disability
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Dmitri • Executive Director • Blindness
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Who Are They? — Three Categories
• Since childhood or birth
• “Normalized” disability
• Recent disability
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Betty • Voc. Rehab • Type 2 Diabetes
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Who Are They? — Three Categories
• Since childhood or birth
• “Normalized” disability
• Recent disability
Adaptability
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Disability — A New Definition
A characteristic of a personfor which they seek settings whichdon’t limit them, and allow them
to adapt and achieve their potential.
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Let’s Talk About Inclusion
• Not just “participation”
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Let’s Talk About Inclusion
• Not just “participation”
• Full recognition
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Let’s Talk About Inclusion
• Not just “participation”
• Full recognition
• Access to full potential
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Let’s Talk About Inclusion
Respect
• Not just “participation”
• Full recognition
• Access to full potential
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The First Step to Inclusion
DISABILITY
WorkplaceCulture has aSkewed View
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The First Step to Inclusion
DISABILITY
2008 ODEP Study• 58% – Expensive• 49% – Lack skills• 48% – Unproductive• 41% – Can’t assess• 31% – Uncomfortable
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The First Step to Inclusion
DISABILITY
• Stereotypes
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The First Step to Inclusion
DISABILITY
• Stereotypes
• Language
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The First Step to Inclusion
DISABILITY
• Stereotypes
• Language
• Projection
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The First Step to Inclusion
Getting theFrame Straight DISABILITY
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The First Step to Inclusion
A TransformedWorld
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The First Step to Inclusion
A TransformedWorldHealth
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The First Step to Inclusion
A TransformedWorld
Mobility
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The First Step to Inclusion
A TransformedWorld
Accessibility
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The First Step to Inclusion
A TransformedWorld
Education
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The First Step to Inclusion
A TransformedWorld
Technology
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The First Step to Inclusion
A TransformedWorld
Attitude
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Neil • Retired Bank Sr. V.P. • CP
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Three Principles
PeopleFirst
TreasureIndependence
Expert atDisability
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Three Principles
PeopleFirst
• Don’t primarily identify by their disability
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Don • CIL Professional • Quadriplegia
•Jim
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Three Principles
PeopleFirst
• Don’t primarily identify by their disability
• Same goals as everyone else
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Three Principles
PeopleFirst
• Don’t primarily identify by their disability
• Same goals as everyone else
• The right to fail
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Three Principles
PeopleFirst
Don’t need to relate tosomeone’s disability
Etiquette
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C.J. • Actor/Comic • Deafness
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Three Principles
PeopleFirst
Don’t express regretabout their disability
Etiquette
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Three Principles
TreasureIndependence
• When you lose some ability, what remains matters
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Ed • Attorney • Osteogenesis Imperfecta
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Three Principles
TreasureIndependence
• When you lose some ability, what remains matters
• Un-needed offers of help
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Three Principles
TreasureIndependence
• When you lose some ability, what remains matters
• Un-needed offers of help
• Texture of daily life
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Three Principles
TreasureIndependence
1. ObserveEtiquette
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Three Principles
TreasureIndependence
1. Observe2. Offer
Etiquette
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Three Principles
TreasureIndependence
1. Observe2. Offer3. Accept
Etiquette
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Three Principles
TreasureIndependence
Never.Impose.
Etiquette
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Jan • Attorney • Born Without Limbs
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Three Principles
TreasureIndependence
OK to open doorfor a chair user, just...
Etiquette
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Three Principles
TreasureIndependence
Relax!Etiquette
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Three Principles
They areExperts
• They use tools and skills and strategies
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Dmitri • Executive Director • Blindness
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Three Principles
They areExperts
• They use tools and skills and strategies
• Training and experience
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Three Principles
They areExperts
• They use tools and skills and strategies
• Training and experience
• Change the lens from one of limitation
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Three Principles
They areExperts
Assumeexpertise
Etiquette
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Eli • Executive Director • Dwarfism
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Three Principles
They areExperts
Allow them to guideyou if they say “Yes”
Etiquette
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Three Principles
PeopleFirst
TreasureIndependence
Expert atDisability
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Judy • Dance Co. Director • Quadriplegia
