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Technologies, usages and new business modelTechnologies, usages and new business model

Mr. El Hadj Gley, CEO & Chairman - La Poste Tunisienne

Montpellier ( France) 22 Novembre 2005

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I. Tunisian Post : Who are we ?I. Tunisian Post : Who are we ?

New services based on ICTs :

1999 : 1%

2006 : 20%

New services in term of turnover

2003 : 15%

Financial Services

45%

Mail and logistic services

55%

We make the most profitable use of ICTs by Public-Private Partnership opportunities

Works in Tunisi@ : an emergent country with favorable Business and ICT environment TUNISIA

Public business operator : commercial statue since 1999

3 monthsA new

integrated service

each

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II. Developing e-Business activities,II. Developing e-Business activities,… … The puzzle of The puzzle of 5 Cs5 Cs (Challenge)(Challenge)

CC11

CC22

CC33

CC44

CC55

Connectivity Connectivity

Capacities Capacities Content Content Capital Capital

Cooperation Cooperation

Internet, PCs, new channels for companies

Capacity building, ICT environment, legal framework, e-logistics

Advanced applications in business process,Content management systems, online services, e-learning & training

Finance resources for ICT infrastructure, Software applications, ICT Capacity building

South-South partnership opportunities, Triangular cooperation

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III. III. FavorableFavorable ICT environment and legal framework ICT environment and legal framework

to promote competition, economic efficiency, private sectorto promote competition, economic efficiency, private sector

e-Commerce, e-Business; enabling legal framework - 2000 : Electronic Business & interchange Act, law n° 2000-83 - 2000 : Creation of National Certification Authority - 2004 : Computer Security Act, law n° 2004-5

Personnal Data Protection- 2002 : Amendment of the Constitution , - 2004 : Law on privacy protection,

legal recognition of the digital signature and electronic documents - 2000 : law 2000-57

Techno parks- 2001 : Law on Techno parks- Techno park El Ghazala (40 IT companies, 1600 Engineers)

- Under building : 10 new Techno parks

Cyber parks : 8 Cyberparks for teleworking - Kef, Gafsa, Kasserine, Monastir, Siliana. (100% used) - Kairouan, Bizerte et Hammam Sousse under construction - One cyberpark for each territory department

ICT contribution in GDP : 8% in 2009

8%

4,7%

2004 2009

Tunisia example

Telecom reform : - 2001 : new Act, law n°2001-1 - Creation of National Telecommunication Regulation Authority

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IV. Using ICTs to improve services for all IV. Using ICTs to improve services for all : the case of : the case of

Tunisian Post Tunisian Post

- Why ?• Increase revenue

• Increase the Productivity of the economy

• Modernization of postal services :

• Reducing of costs : 10 % to 30 %

- An ambitious strategy based on ICTs :

On-line Services e-Shops / e-Counter /

Secure e-mail

e-Logistics Track & Trace

DHL, FedEx, DPD,… partnerships

e-Learning

e-Management

e-Finance

e-Payment

Postale-BusinessStrategy

Hours/Days sec/minutes

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IFS Eurogiro Western Union

Swift

2004 results - operations : 513 000 - amount : 347 Millions $

Mandat minute

Student grant

2004 results - operations : 1 021 000- amount : 223

Millions $

an electronic payment platform to serve social security pensions

2004 results- operations : 3,3 Million - amount : 700 M$

Electronic solution for money transfer from abroad

e-Pensions

Internet Banking : CCPNet for SMEswww.ccpnet.poste.tnwww.ccpnet.poste.tn

9 first months 2005 : 306 million USD of on-line transfers

Account balance, on-line transfer

2005 results

+ 25%

2005 results

+ 67%

85% of Money orders are payed in 24 hours

E-Counter : an electronic front-office with integrated computer applications• Savings

• Bank accounts• Money orders• Bill payments• Registered letters• Stamps• Secured electronic mail boxes• Prepaid cards,…

150 000 Electronic operations per day

1. e-Finance & e-Payment services via Postal E-Counter

2005 results

+ 20 %

Domestic Electronic money order

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2. e-Commerce & e-Governement : Postal On-line services via

Internete-Payment solutions : e-Dinar as an Electronic Purse

e-Dinar Cyber-transactions

Doubling each year

A multipurpose payment mode for :

Internet purchasing goods and services ATM money withdrawal Point Of Sale payment (POS)

Prepaid virtual card, anonymous and accessible to both holder or not of a banking or postal current account

on-line payment means (credit and bank card) not commonly used B2C and G2C e-Business requires mass payment tools e-Business needs a multi-purpose payment mode

e-DINAR : What is it ?

Internet: Refill card, Internet Banking ATM : VISA Card, Postal or Bank Card

Refill means :

e-DINAR : Whom does it serve ?

Contributed to creating an e-business culture Contributed to promoting e-business Operating systems

because

280015000 18000

50000

100000

2001 2002 2003 2004 2005

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Electronic Bill payment and presentment solution via Internet• Potential Market• Viewing and paying bills via Internet : telephone, water, electricity, ADSL...• Start up : 2003• 30% of invoices payed at the post offices

On-line sale of tickets Entry tickets to football stadium Entry tickets for the World championship of Handball « Tunis 2005 »

e-Commerce facilities : 200 e-Merchants connected to the postal payment

platform

Distance Registration @@ universities without moving Using postal electronic purse e-Dinar Distance Services offered : (300 000 students)

Distance registration, Transportation distance subscription, Booking in university cities

2005 : 30 000 registered students 2006 : all students

e-Tax returns (Teledeclaration) : « e-Tasrih »

2005 ( 8 first months) : 600 million USD payed on-line by companies

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Hybrid Mail platform receiving, processing, printing electronic data (bills, …)

and delivering by physical or electronic mail.• Start up: 2004• Automated processing of 12 million letters in 2005• Main customers : Post, 3 Banks, Electricity, Phone,Social Security,…

Tunisian PostTunisian PostCompaniesCompanies

Web telegram : - secures web platform for B to C mail and C to C,

- Track and Trace of mail• Startup : 2004 • 10 leading bank companies and several finance and administrative enterprises have subscribed to this service. • 1.000.000 telegrams in 2005

Managing and following up express couriers & parcels Customers : Companies, enterprises, factories, … Advantages for firms

• Business Rapid Poste & Tracking solutions using IPS Solution

Combine physical and electronic business process Managing & following up express & parcels On-line pick up booking Managing the address book of recipients Security : authentication with digital certificate, bar code labels Electronic Manifeste for outbound shipment

Achievements 3200 affiliated companies

3. Electronic Postal Services - Mail, parcels & Logistics -

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4. e-Learning & CRM

Tunisian Post Virtual School :

TRAINPOST (International Distance Learning) :

hosted by Tunisian e-Learning Platform

30 countries connected

60 courses 14% of employees registred Levels : - Bac Bac + 2

- Bac + 2 Bac + 4- Bac + 4 Bac + 6

CRM : Call Center• Services : Push and Pull

1/ Information2/ Customers support3/ Track and Trace for Express Mail4/ Telemarketing

75000120000

200000

300000

2002 2003 2004 2005

18281828

• Activity : 300 000 phone calls in 2005

e-Learning

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VV- - Lessons to learn for the future Lessons to learn for the future : a tough job but promising : a tough job but promising future future

Cooperation and Partnership

UPU Cooperatrion in ICTs through Regional Deployment of Postal Technology Center in Tunis

e-Solutions accelerates postal revenue growth :

An average income postal growth (1999-2004 : 11%)

(Pulled by using ICTs in business process + combine physical and electronic channels)

111

96,5

85,877,7

68,7

1999 2000 2001 2002 2003 2004

Average Income+11%

123

5%

11%

14%

1998 2001 2004

Staff Supervision ratio : 14% (tripled in 5 years)

Electronic Postal Services requires Public-Private Partnership

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VI. World Summit on the Information Society VI. World Summit on the Information Society Tunis 2005Tunis 2005

1. Participants : more than 23 000 participants Governments Private Sector Civil Society

WSIS Tunis 2005 : an important event to improve ICT4all

– More than 300 exhibitors

                                          

11 000 in Geneva

3. Parallel events- 308 Parallel events organized

2. ICT4all exhibition

Tunisia hosted the second phase of the WSIS : 16-18 November 2005.

Historical opportunity for bridging the digital divide between countries

Advanced applications in business process,Content management systems, online

services, e-learning & training…

Bridging the digital divide – Connecting the World

FROM :FROM : ICT penetration and Internet connectivity (fixed phone, mobile phone, Internet,…)

TOTO : Access to advanced e-applications, e-Content

Digital Divide

• Appr. 800 000 villages around the world without any kind of connection• U.N. Goal : connecting communities worldwide by 2015

?

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4. Results of the Summit :

• Adoption of Tunis Commitment

- Implementation of the digital solidarity agenda - promoting the inclusion of all peoples in the Information Society

• Creation of a Voluntary Digital Solidarity Fund

• Creation of an Internet Governance Forum IGF

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• Implementation and follow-up of Tunis Agenda for the Information Society

- C1. The role of public governance authorities and all stakeholders in the promotion of ICTs for development

- C2. Information and communication infrastructure

- C3. Access to information and knowledge

- C4. Capacity building

- C5. Building confidence and security in the use of ICTs

- C6. Enabling environment

- C7. ICT Applications        E-government, E-business, E-learning, E-health, E-employment E-environment, E-agriculture, E-science

- C8. Cultural diversity and identity, linguistic diversity and local content

- C9. Media

- C10. Ethical dimensions of the Information Society

- C11. International and regional cooperation

CC77 Content Content

CC1111 Cooperation Cooperation

CC44 Capacities Capacities

CC22 Connectivity Connectivity

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Mr. El Haj Gley Mr. El Haj Gley dg@poste.tnCEO & Chairman of la Poste Tunisienne

Thank YouThank You

www.e-fleurs.poste.tnwww.e-fleurs.poste.tn www.souk-artisanes.org.tnwww.souk-artisanes.org.tn

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