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Survey Training

Presented by:Ray Crawford

Analyze Data and Develop

Action Plan

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Agenda

• Types of Analysis• Sample Action Plans• Next Steps (What’s Next) • Café• Feedback

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Top 3 topics you would like to see: Pre-designed surveys (with the ability to add questions if you choose).

Survey Analysis Examples: Bar

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Example of Survey Analysis: Line

7.1

6.5

6.3

6.3

6.1

1 2 3 4 5 6 7 8 9 10

Evidence on benefits of Quality training

Customize personal data for targeted info

A community of other professionals

Interact with instructor after the course

Academic credit for course  

Education & Training Interests Survey Importance of Benefits (scale of 1-10)

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Example of Survey Analysis: Pareto

* Only 2.7% responded ‘Don’t Know’

Current: Quality Training Opportunities70.0%

51.6%

41.0%33.6%

13.8%

0.0%

10.0%

20.0%

30.0%

40.0%

50.0%

60.0%

70.0%

Outside Courses &

Reimbursed

Quality Professional

from inside trains

others

Formal Training

Department

Contract with outside

providers

Outside Courses &

Not Reimbursed

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Example: 3 Dimensional Analysis

< 5 years

5 - 10

11 - 15

16 - 20

>20 years

0

1-2

3-4

> 4

0

2

4

6

8

Num

ber o

f Res

pons

es

Years of Membership vs. Attendance at Dinner Meetings

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Example of Survey Analysis: Pie

Overall Length of ASQ Membership

1-4 Years, 33.3%

20+ Years, 8.6%

5-10 Years, 23.4%

<1 year, 14.0%

Not a Member, 0.7%

11-20 Years, 18.9%

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Section Survey Analysis

• What do you like?

• What do you not like?

• How can we provide additional value to you?

What did they learn?

ASQ South Florida Section 1510

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Section Survey Groups

• Team A– No follow-up with attendees after events,

presentations, or other events, no outreach; and no communication with non-active members

• Team B – Quality of speakers and topics

• Team C – Wide geographic area of coverage/time constraints

in traveling to meetings

• Team D – Lack of use of technology and media

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Action Implemented

• Team A – Section Chair & Arrangement Chair will assist

Membership Chair provided help with New Member lists

– Cash bar added automatically to meeting with 30+ attendees (5 meetings)

– Non-active member issues were not addressed by the section

• Team B – Topics expanded – Average attendance increased to 41 from 26; 2

meetings in the 20’s and one at 76

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Action Implemented

• Team C – Joint network meeting held mid-way between

Sections 1510 and 1515; established as annual event.

– Joint network meeting established annually– Plant tour held mid-way 1510/1515

• Team D – Improvements have not been completely

implemented (meeting photos are updated regularly)

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Division Case Studies

• Government Division

ASQ Government Division Member Survey

Summary of Results – January 2007Section 1: Awareness, Use, Satisfaction of ASQ Government Division Programs and Services

Program Awareness Use* Satisfaction*

Website 73% 23% 30%

Webinars 80% 37% 30%

Leadership Dialogues 43% 16% 15%

Discussion Board 47% 27% 34%

ListServ 31% 17% 12%

Newsletter 78% 73% 41%

* Use and Satisfaction scores calculated as top 2 boxes (4or5)

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Survey Analysis

Analysis & Implications• Opportunity to improve awareness and utilization of existing programs

( i.e. need to implement Communications – Marketing Plan)• Key area where we would like to see increased use are website, list

serv and discussion boards.• Content is critical (Web-site, tools, courses etc). • Need to better focus content of program activities with interest

priorities of members.

Next Steps:• Discussion of Implications

– Current and future Government Division Planning and Operations• Communication of Results and Response from Division

Leadership– Need to respond by mid-February

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Government Survey Action Plan

Priorities for 2008-2009 Division Business Plan1. Improve awareness and utilization of existing

programs and services. 2. Content is critical – “build it and they will come”

(i.e. Website, tools, courses etc).3. Focus training and information for practical on the

job use and professional development.4. Need to better align content of program activities

with interests and priorities of members.

The Bottom Line:• This effort to listen to the Voice of Customer has

proven to be extremely helpful.

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The Membership

Discoveries

ASQ Members vs. All Members Results

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Professional Organizations Membership Discoveries

• 78.3% have a favorable attitude toward associations

• 56.2% state providing training/professional development is an important function of an association

• 62.9% prefer to receive information on their profession through magazines or journals in their field

• 36.5% state the top challenge in their professional community is ‘inadequate recognition of the value delivered by the profession or discipline to the larger society’

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The more you know, the harder it is to take decisive action

Calvin and Hobbes©

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Cafe

• What excites you today?

• What concerns you?

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Next Steps

Select VoC Chair from each Section/Division/Forum

Forward name to ASQ HQ’s (Cnazario@asq.org)

VoC Chair Training available soon

VoC Chair will receive User ID and password from ASQ HQs

Online software training coming soon

Attend Sunday CoP Session (1 to 5 PM)