1 state of unified communications lindsay kintner vp product management
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State of Unified Communications
Lindsay KintnerVP Product Management
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About Tadiran Global leader and innovator of Unified
Communications Established 1963 Serving organizations of all sizes, in various market
segments across 41 countries Over 400 Business Partners 100,000 customers 20,000,000 ports installed
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He had no Idea…
Alexander Graham Bell was an eminent Scottish-born scientist, inventor, engineer and innovator who is credited with inventing the first practical telephone. Wikipedia
Born: March 3, 1847, Edinburgh, United Kingdom Died: August 2, 1922, Beinn Bhreagh, Nova Scotia, Canada
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If You Don’t Remember This – Raise Your Hand
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We All Remember This Period
Remember when voice and data were like church and state?
Most of us remember this…. And are happy to forget it.
The War is over – VoIP has won.
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Then Along Came the Internet
http://en.wikipedia.org/wiki/Vint_Cerf And it changed everything forever…
The Architecture
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Data center-basedUC / social media integration
Evolution of Enterprise Communications
VoIP)(
Proprietary hardware and software
Converged IP networks
TDM
Proprietary hardware & software
Telecommunications networks
UC)
Open standards hardware & software
SIP networksCEBP
SIP
SaaSS)
Software as a Service
On-demand consumption
Cloud mash-ups
Cloud
IP
IP IPIP
Collaboration
Managed services Hosted Cloud
VoiceVoice
Premises-based / distributed
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Social Collaboration Is Having a Staggering Effect
Daily reach (percent) Time on site (minutes)
40
30
20
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2010 2011
Google Facebook YouTube Twitter LinkedIn50
40
30
20
2010 2011
Google Facebook YouTube Twitter LinkedIn
Source: Yankee Group Research, Inc.
70% want to interactby social media and find
experts
58% say regular social networking
communication improves loyalty
Only 30% of companiesare ready
Source: Alexa Internet, Inc.
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Seamless Mobility is No Longer an Exception
Mobile
Internet
Fixed line
Mobile Broadband
Source: ITU Statistics: Fixed telephone line per 100 inhabitants, 2000-2010Mobile cellular subscriptions per 100 inhabitants, 2000-2010
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Next-generation user experience
Consistent access to enterprise and personal communications
Desktop Phones Mobile Clients
Integration Integration
Users Now Demand a Consumer-like, Integrated Experience
Video and soft clients
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Two sides to UC&C Purchasing
Easiest part of UC&C Purchase from email vendor or VoIP vendor Same fundamentals
Implementation Many companies purchase UC&C
How many plan before purchasing?
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Technology Connection to Business Process
Voice No process focus Limited business focus
Traditional PBX
Source: Jason Andersson Circle It Consulting
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Technology Connection to Business Process
Voice
Video Same as focus voice Speed up projects
Source: Jason Andersson Circle It Consulting
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Technology Connection to Business Process
Voice
Video
Unified Message Potential to increase collaboration & share ideas
Source: Jason Andersson Circle It Consulting
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Technology Connection to Business Process
Voice
Video
Unified Message
Collaboration networking, persistent chats , social networking features ,
blogs and skill based identification of colleagues
Source: Jason Andersson Circle It Consulting
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Technology Connection to Business Process
Voice
Video
Unified Message
Collaboration
Customer Care highly process oriented services
Source: Jason Andersson Circle It Consulting
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Technology Connection to Business Process
Voice
Video
Unified Message
Collaboration
Customer Care
Business ProcessERP
Source: Jason Andersson Circle It Consulting
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UC&C True Functionality Migrate technologies into seamless business process Build solutions that connect unified communications
environment to how companies work Allow staff to access features, such as Instant
Messaging, Presence and Call Control in a client that is business oriented
Automated the Business Process to increase efficiency
Enable back office collaboration with the customer care or contact center
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Unified Communications and Collaboration
http://en.wikipedia.org/wiki/Unified_communications
Unified communications )UC( is the integration of real-time, enterprise, communication services such as instant messaging )chat(, presence information, voice )including IP telephony(, mobility features )including extension mobility and single number reach(, audio, web & video conferencing, fixed-mobile convergence )FMC(, desktop sharing, data sharing )including web connected electronic interactive whiteboards(, call control and speech recognition with non-real-time communication services such as unified messaging )integrated voicemail, e-mail, SMS and fax(. UC is not necessarily a single product, but a set of products that provides a consistent unified user-interface and user-experience across multiple devices and media-types
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Full spectrum of proven, ITIL-based multi-vendorservices available globally
Massively scalable, open and virtualizedsoftware architecture
Automation, visibility and control across integrated wired and wireless networks
Easy, affordable enterprise collaboration and contact center software with deep
applications/social integrations
Highly reliable and secure carrier-gradeUCC SaaS portfolio
Flexible deployment andconsumption choices
PremiseDeployment
HybridDeployment
CloudDeployment
Open Communications Architecture – in the Marketplace
Managed Services
Unified Communications
Automated Networks
Collaborative Applications
Secure Cloud
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Where Will We Be Tomorrow
Live Long and Prosper !!
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Tadiran Customers
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Tadiran Customers
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Questions?
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Thank You