1 “sometimes our job is to bring the doughnuts…”
TRANSCRIPT
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“Sometimes our job is to bring the doughnuts…”“Sometimes our job is to bring the doughnuts…”
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OutlineOutline
• Know your place - check your ego at the door
• Logistics - but for the want of a …• Board relations - feed their ego without
creating a monster• Tactics - strategies for success• Roles - get them straight, keep them straight• Communication - the key to any relationship
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Know Your PlaceKnow Your Place
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Know Your PlaceKnow Your PlaceCheck Your Ego at the DoorCheck Your Ego at the Door
• You are great, I am nothing, how can I help you,
thank you very much!
• All good ideas come from your Board; all bad
ideas come from you.
• Never put your picture or a message from you in
your annual report, newsletter, etc.
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Know Your PlaceKnow Your Place
• If it isn’t illegal, immoral or fattening and the
Board wants it done - DO IT!
• Do Not dress better than Board Members. (Don’t
wear Armani when J.C. Penney will do.)
• When you screw up admit it readily and heartily.
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• DO NOT ENGAGE IN DEBATE WITH DO NOT ENGAGE IN DEBATE WITH BOARD MEMBERS - PERIOD!!BOARD MEMBERS - PERIOD!!
• Your signature needs to be smaller than your Chair’s
signature.• Do not use Board Members’ first names in
public; do use appropriate titles.• Know when to resign!
Know Your PlaceKnow Your Place
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LogisticsLogistics
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Logistics Logistics But for the want of aBut for the want of a …. ….
• Spell and pronounce Board Member names
correctly - PERIOD!
• Keep copy of by-laws and Robert’s Rules of Order
with you for reference at meeting.
• Be careful where you place Members’ name plates in relationship to other Members.
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• Mail out agenda packets at least 10 days in advance. Limit the number and complexity of handouts at the meeting.
• Take notes on assignments given to you/staff during Board meeting.
• Do not meet if there is no reason to meet.• Introductions, as a general order of business
(Members, staff, audience), is a good idea.
LogisticsLogistics
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• All items should have a summary memo with a
recommendation from staff.
• Make yourself available to greet each member
individually before the meeting.
• Create an annotated agenda for the Chair.
LogisticsLogistics
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Board RelationsBoard Relations
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Board RelationsBoard RelationsFeed Their Egos Feed Their Egos
without Creating a Monsterwithout Creating a Monster
• You Are GreatYou Are Great, I am nothing, how can I help you,
thank you very much!
• Take lots of pictures - and stay out of them!
• Separation memento, plaque, resolution -
standardize it to avoid hurt feelings.
• Generally avoid personal relationships with
Members - especially intense relationships.
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Board RelationsBoard Relations
• Take/return Member calls.
• Engage in at least one written in-between-meeting
communication with Members.
• Visit with each member at least once a year.
• Manage Expectations – under promise/over deliver.
• Be known as a “straight shooter” – no secret agendas.
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TacticsTactics
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TacticsTacticsStrategies for SuccessStrategies for Success
• Never let them see you sweat, have negative
reactions, or look bored.• DO NOT USE ACRONYMS IN FRONT OF
THE BOARD.
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TacticsTactics
• Bring your worst enemy/biggest antagonist “inside the tent” and make them Chair.
• Don’t vote till you have the votes - learn to count votes.
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TacticsTactics
• Financial data - appropriate level of detail. Too much it tends to confuse them (have detailed backup readily available) - monthly, budget, audit.
• We are paid to make recommendations, do not dodge this responsibility.
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TacticsTactics
• NO THIN AGENDA PACKETS!• Debrief (autopsy/post mortem) the meeting with
key staff members as soon after the meeting as is possible.
• Read/edit draft minutes carefully.
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TacticsTactics
• Conduct post separation Member
interview/survey.
• Know Robert’s Rules of Order.
• It is better to lose the battle and win the war!!!!!!!!!!!!!!!!!!
• Perception IS Reality.
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RolesRoles
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RolesRolesGet them Straight – Get them Straight – Keep them StraightKeep them Straight
• Board = Corporate Board of Directors - they set policy.
• Director = CEO - recommends and carries out Board
policy, and manages day-to-day operations.
• Do not allow Board Members to involve themselves in
operational matters.
• Stay out of politics.
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CommunicationCommunication
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CommunicationCommunicationThe Key to Any RelationshipThe Key to Any Relationship
• Produce an Annual Report, Year-in-Review presentation or similar document.
• Hold an Annual Meeting, at a minimum to change officers.
• Do a new Member Orientation
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CommunicationCommunication
• Meet with incoming Chair to establish lines of communication, protocol, etc.
• Talk to the Chair prior to meeting – remember to provide them with annotated agenda.
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• When in doubt ask for/provide clarification.
• Keep communications consistent, member
after member.
CommunicationCommunication
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Final ThoughtsFinal Thoughts
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• Think big – act little
• Be in charge – by not being
• Lead by following
• Gain credit by giving it
• Live to fight another day
• Perception is reality
• Read “The Art of War” – Sun Tzu
Final ThoughtsFinal Thoughts
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Sometimes our job Sometimes our job is to bring the is to bring the doughnuts…doughnuts…