1 six sigma and it for tyco safety products debbie wilson april 8, 2003
TRANSCRIPT
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Six Sigma and ITfor
Tyco Safety Products
Debbie WilsonApril 8, 2003
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IT Topics
• Role of the IT Functional Champion
• IT Support of BBs
• IT Support of Six Sigma Projects
• Discussion Topics:• How to prioritize Six Sigma Projects in IT?• How to prioritize Six Sigma data requests against
Tyco Committee data requests?• How to manage the IT costs?
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Business Unit IT Functional Champion
• A single point of contact for 6S within the BU.
• Coordinate and Support BB Laptop’s for BU.
• Liason between BB’s and IT in support of 6S Projects.• Extract data from IT systems• Prioritize 6S Projects against IT Projects• Assign IT Resources to 6S Projects
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IT Support of BBs - Provisioning of Equipment & SW
TFS 6S Group to provide laptop to those that do not currently possess one. Cost and asset will be transferred to BBs Business Unit.
• Dell D600 (Unit covered by Dell for 3 years)− BB - $3,050.00− MBB- $3,460.00
• MS Licensing covered under BU MS Enterprise Agreement
Laptop PC’s not provided by TFS 6S Group must meet minimum requirements to handle software
− BB - $1,107.60− MBB - $1,519.60
TFS 6S Group to provide 6S Software/Tools
TFS 6S Group to provide web-based Project Tracking Tool
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IT Support of BBs - Support of HW/SW
• BU IT Helpdesks will provide BBs with Tier 1 Support− HW − Software Configuration− Remote dial-in capability
• Software vendors will provide Tier 2 Support for 6S Software
• ITG will provide Tier 2 Support for Project Tracking Tool
• Dell will provide BU Specific Image Re-load for new Laptops
• BU IT will be provided CD’s and Documentation to load/re-load existing laptops
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IT Support of 6S Projects
• Data Gathering• Assign data request to appropriate IT person• Ensure timely response to data extraction requests
• Data Mapping• Provide list of system data owners, data
types(Customer, Financial, Inventory, etc) and associated IT resources.
• Provide contact information for the IT resources
• Obtaining IT Resources• Assist in the prioritization of 6S Projects and IT
Projects• Assign IT Resources to 6S Projects
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Discussion Topics
• How will 6S Projects be prioritized against ongoing and pipelined IT projects?
• How will requests from BBs be processed within IT?
• How will the IT costs be accounted for?