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RIC 2009Practical Knowledge

Management at the NRC

Andrea Kock

Office of Federal and State Materials and Environmental Management Programs

March 11 2009

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Purpose

To share our experience in developing NRC knowledge management tools:

How we got startedHow we built it upHow we kept it goingWhat we ended up with

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How to Get it Started- Fill the Gaps

• Maintaining records/ software

• Increasing number of new hires

• Consolidating Information

• Networking

• Library

• Mentoring program/desk guides

• Library/knowledge center

• Knowledge sharing sessions

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How to Build it Up

• Vested Interest

• Leadership Opportunities

• Select A “Champion”

• Networking

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How to Keep it Going

• Budget• Time• Maintenance• Sustainability

• Flexible milestones

• Iterative process• Team work• Accountability• Networking

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IT Resources

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IT Resources, Cont’d

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IT Resources Cont’d

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HR Processes

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Knowledge Sharing

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Coming Soon- Knowledge Recovery

• Project Manager’s Handbook

• Desk Guides

• Specialty training sessions

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Summary

• These basic KM tools can be applied in other organizations

• Creative/flexible approaches work best• Staff investment is crucial• Teamwork builds accountability and

involvement• Share information with other parts of your

organizations for continuous improvement/new ideas