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Requisition Management – Survey Results

CareerXroads Colloquium – Chicago August 5 & 6

Purpose

Gain an understanding of how different organizations manage their requisition workload.

Questions

1. The employee population being served by your organization is (1,000, 5,000, 10,000, etc.)

is.

2. Your Industry (e.g. consumer products, IT, banking, telecommunications, etc.) is .

3. Your Talent Acquisition Organization (Staffing org) is primarily Centralized or Decentralized?

4. Your 'Service Model' is High Face Time or Low Face Time (see definition below)

5. Recruiters are assigned 'customers'/hiring managers by function (e.g.engineering,

marketing), by location (e.g. facility, regional) or other?

6. The Average Number of Active Hiring Managers per Recruiter per Month is.

7. The Average Number of Active Requisitions (Managed) per Recruiter per Month is.

8. The Average Number of Hires per Recruiter per Month is

9. Approximate number of Recruiters is.

10.Approximate number of Sourcers is.

11.Approximate number of additional Support Staff is.

Participants23 Companies Participates

Comerica (Financial Services)

PepsiCo (Consumer)

GE Capital (Finance / Commercial Real Estate)

T-Mobile (Telecommunications)

Aventis (Pharmaceuticals)

Sprint (Telecommunications)

Johnson & Johnson (Pharmaceuticals / Device / Consumer)

DuPont (Science)

Vanguard Group (Financial Services)

JPMorganChase (Financial Services)

Cingular Wireless (Telecommunications)

Pitney Bowes (Business Communications)

NCR (Computer Hardware / Software)

The Gillette Company (Consumer)

Getronics (IT Services)

MITRA (Non Profit)

Merck & Co. (Pharmaceuticals)

Microsoft (Software)

First Energy (Energy generation and Delivery)

Kraft (Consumer)

Wachovia (Financial Services)

Edward Don & Co. (Wholesale Distribution)

Texas Instruments (Semiconductor)

Company PopulationRange – 1,000 to 100,000+

Average – 10,000

TrendsQ3 – Centralized vs. Decentralized

o 14 Centralized• 13 – High Face Time ; 3 – Low Face Time ; 1 – Mix of High and Low

o 5 Decentralized• 0 – High Face Time ; 4 – Low Face Time ; 1 – Mix of High and Low

o 4 Mix (e.g. Exempt Centralized and Non Exempt Decentralized or Strategy / Technology Centralized and Tactical Decentralized)

Q4 – High vs. Low Face Timeo 11 High Face Timeo 9 Low Face Timeo 3 Mix (e.g. position driven – exempt high face time and non exempt

low face time)

TrendsQ6 – Average Number of Hiring Managers per Recruiter per Month

o Overall

• Range – 5 to 35 (for retail 50 to 100+)

• Mean – 17

• Mode – 15 (5 occurrences)o Low Face Time

• Range – 10 to 30 (all retail had low face time or mix)

• Mean – 18.2

• Mode – 15 (3 occurrences)o High Face Time

• Range – 5 to 35

• Mean – 16

• Mode – 10 (4 occurrences)

Note – Responses averaged to enable mean and mode calculations (e.g. 10-15 considered 12.5 for purposes of calculation)

TrendsQ7 – Average Number of Requisitions per Recruiter per Month

o Overall

• Range – 10 to 40 (for retail 70 to 300)

• Mean – 25.65

• Mode – 20, 25, 30 and 35 (3 occurrences)o Low Face Time

• Range – 12 to 40

• Mean – 25

• Mode – 25 (3 occurrences)o High Face Time

• Range – 10 to 40

• Mean – 26

• Mode – 25 and 30 (3 occurrences)

Note – Responses averaged to enable mean and mode calculations (e.g. 10-15 considered 12.5 for purposes of calculation)

TrendsQ8 – Average Number of Hires per Recruiter per Month

o Overall

• Range – 3 to 30 (retail up to 75)

• Mean – 9.7

• Mode – 7 and 15 (3 occurrences)o Low Face Time

• Range – 5 to 30

• Mean – 11.9

• Mode – 5 and 7 (2 occurrences)o High Face Time

• Range – 3 to 30

• Mean – 8.5

• Mode – 7 and 15 (3 occurrences)

Note – Responses averaged to enable mean and mode calculations (e.g. 10-15 considered 12.5 for purposes of calculation)

TrendsQ9 – Number of Recruiters

o Three 100000+ size Companies have approximately 100 recruiterso One 50000 size Company has 300 recruiterso For the remaining organizations (less above 4),

o Overall

• Range – 2.5 to 50

• Mean – 8.1

• Mode – 3 (3 occurrences)

o Low Face Time

• Range – 3 to 20

• Mean – 10

• Mode – 20 (2 occurrences)

o High Face Time

• Range – 2.5 to 50

• Mean – 6.9

• Mode – 3 and 14 (2 occurrences)

Note – Responses averaged to enable mean and mode calculations (e.g. 10-15 considered 12.5 for purposes of calculation)

Trends Q10 – Number of Sourcers

o 13 of the organizations have sourcers as part of their structureo 11 of the 13 have between 1 and 5 sourcerso 2 of the 13 have 11 and 12 sourcers respectively. Both these

organizations have in excess of 90,000 employeeso Both high and low face time organizations operated with and without

sourcers as part of their structure

Q11 – Number of Support Staffo All 23 organizations have dedicated support staffo Range was between 1 and 100+o Overall mean was 8.9 per organizationo Low face time mean was 17.9 per organization

- Less two organizations with 90,000+ employees, mean is reduced to 5.1

o High face time mean was 9.7 per organization

Conclusions No formula for an organization to use when determining how to manage

requisitions.

Many variables exist within organizations that are not captured, including culture, talent, environment (internal and external), tools (e.g. ATS), etc.

While majority of respondents indicated a centralized high face time approach, the impact this approach had on the average number of hiring managers and requisitions per recruiter was negligible.

Low face time organizations, operating in centralized and decentralized models, had an average of approximately 3 more hires per month per recruiter.

Questions for Organization to ask themselves;

o What is the cost of having recruiters operate with 25 requisitions and 17 managers per month? Where is the balance between short term productivity or longer term burn out?

o What determines a good model? Customer satisfaction, low cost, hires, etc.