1 pritha mehra vice president, mail entry and payment technologies mail entry and payment...
TRANSCRIPT
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Pritha Mehra
Vice President, Mail Entry and Payment Technologies
Mail Entry and Payment Initiatives
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Agenda
Structured Releases Mailpiece Design Support June 26, 2011 Release Nov 6, 2011 Release Seamless Acceptance Enterprise Payment
Agenda
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Structured Releases
Predictive Changes Release Management starting January 2012
– 2 Major Releases• FAST and PostalOne!
– 2 Minor Releases• FAST and PostalOne!
– 6 Facility Updates• Mail Direction File• City/State File• Labeling List• Zone Matrix
Structured Releases
4* This schedule does not represent critical or high priority bug fixes, and patches that may occur on an as-needed basis.
Structured Releases
Winter (Major) Spring (Minor) Summer (Major) Fall (Minor)
Announce Release Overview Jun 13, 2011 N/A Nov 14, 2011 N/A
Publish Technical Specifications Jul 22, 2011 Nov 4, 2011 Dec 23, 2011 May 4, 2012Publish Draft Postage Statements Jul 8, 2011 N/A Dec 9, 2011 N/APublish Final Postage Statements - Without Prices
Nov 23, 2011 Feb 1, 2012 Apr 10, 2012 Jul 30, 2012
Publish Final Postage Statements - With Prices
Dec 23, 2011 N/A May 10, 2012 N/A
Publish Draft Release Notes - Initial Draft
Aug 8, 2011 Nov 21, 2011 Jan 9, 2012 May 18, 2012
Publish Draft Release Notes - Post-Requirements
Sep 30, 2011 Jan 9, 2011 Mar 16, 2012 Jul 9, 2012
Publish Draft Release Notes - Post-SIT
Nov 23, 2011 Feb 1, 2012 Apr 10, 2012 Jul 30, 2012
Publish Final Release Notes Feb 3, 2012 Apr 13, 2012 Jul 6, 2012 Oct 26, 2012
Production/TEM Software Deployment Date
Jan 8, 2012 N/A Jun 10, 2012 N/A
Implementation Date Jan 22, 2012 Apr 1, 2012 Jun 24, 2012 Oct 14, 2012
Deployment
Release Schedule 2011-2012
Key Activities
Communication
Specifications
Release Notes
2 Major, 2 Minor
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Mailpiece Design Support Process
Revised MDA Support Process Robust Tracking of All Customer Requests Walk-Ins, Phone, Email Frequent Caller Program Knowledge Base Improving Tools & Support from BME Training Communication Process MTAC Task Team
Customer Support
USPS Customer(Assistance Needed)
USPS.COM
Customer ServiceRepresentative
Telephone
KnowledgeDatabase
Frequently AskedQuestions (FAQ)
Chat
Search Engine
InstantMessaging
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Automated Business Reply Mail (ABRM) Tool
Tool for BRM, QBRM, CRM May 25, 2011 Software Upgrade
– Mail service providers create artwork for clients Future Enhancements
– Automate PS Form 3615 and 6805
– Automate Permit Requests
– Automate Mailpiece Evaluation
– Automate ZIP+4 Code Assignment
– Repository of Images for reference
– Automate Payment
Customer Support
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Release Scope
Data Quality & Full-Service Report Enhancements Service Performance Measurement Enhancements
– Unload Scans to Validate Start-the-Clock Fixed Spoilage/Shortage Issues Periodicals Fixes FAST System Enhancements Revenue Attribution for Postage at Piece Level eVS Enhancements Mobile Barcode FS-IMD Verifications
June 26 Release
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Mail Data Quality
Start-the-Clock Yield
Physical Verification
Address Quality
Verifies Quality of Full-Service eDoc
Presents statistics on
percentage of mail that
receives a start-the-clock
Manual and MERLIN
verification of physical mail at BMEU or DMU
Move Update verification of
physical mail on MERLIN
What information is available about Full-Service?
Mail Quality Reports
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What is checked in Full-Service eDoc verification?
Revised approach to Discount Removal Barcode Contents Electronic Documentation Preparation Unique Barcodes for Pieces, Trays, Container Mailer ID, Service Type ID Delivery Point CSA Information Mail Owner Mail Preparer Scheduled Ship Date
Mail Data Quality
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Dashboard
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Start-the-Clock
Pieces with Start-the-Clock by class and shape
Containers without a Start-the-Clock
Start-the-Clock
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Mobile Barcode Acceptance/Verification
Electronic Postage Statements (mail.dat or xml or Postage Wizard) Present one sample of each mailpiece (version) at BME Commingled, Combined and Co-Mail mailings may qualify if all
mailpieces on postage mailing statement contain a qualified mobile barcode
– Mailings that include multiple clients (or versions) must have separate postage statements generated by client (or version) that contain mobile barcode pieces
May submit electronic files beginning June 26 for PVDS mailings dropped after July 1. PVDS mailings accepted prior to or on Aug 31, must be dropped by Sept 14.
All mailings are subject to standard acceptance and verification procedures and may be inspected for use of the mobile barcode
June 26 Release
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FS-IMD Verifications
Expand Evaluations and Results Recording
– Content
– Processing Category
– Automation Compatibility
– Deflection Testing (Flats)
– Bundle Preparation
– Tap Test
– Piece Weight
– Barcode
– Presort
– Postage Payment
– Amount of Postage Applied
June 26 Release
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Release Scope
FS-IMD Enhancements/Reports Mail.dat 11-2, Mail.XML 10-c
– Piece Barcode (PBC) Postal Wizard Enhancements Scan Based Payment eVS Enhancements Data Quality & Full-Service Report Enhancements Incentive Program eInduction (eDropship)
November 6 Release
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Automated Incentives
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eInduction
Eliminate paper 8125 and streamline process at origin and destinating facilities
Generate unique Intelligent Mail container barcodes (IMcbs)
Submit e8125 through Mail.dat or Mail.XML Containers scanned at arrival
eInduction
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eDoc Options
Full-Service mailers generate IMCB and submit Mail.dat or Mail.XML
Basic mailers generate IMcb and submit Mail.dat with IMcb
Consolidators can upgrade a container to eInduction with creation of a container manifest
Reports
eInduction
Consolidator Option
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Small Business Tools Automate Acceptance/Verification
– Self-Service
– Leverage Full-Service Unique Barcodes, eDoc
– eDropship
– Leverage Active/Passive Scans etc
– Direct Entry: Bypass Acceptance
An Integrated Approach
ElectronicElectronicMailing Mailing
InformationInformation
Electronic Centralized
Payment
Scan atEntry
InductionElectronic Advance
Notification
Electronic In-Process &
Performance-BasedMail Verification
An Integrated ApproachAn Integrated Approach
ElectronicElectronicMailing Mailing
InformationInformation
Electronic Centralized
Payment
Scan atEntry
InductionElectronic Advance
Notification
Electronic In-Process &
Performance-BasedMail Verification
Streamlined Mail Entry
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Desired Results:– Streamlined entry and automated verification approach
– Value Proposition, Actionable Reports Subgroups Proof of Concept
– Leverage Full Service, eDOC
– Leverage Piece, Bundle, Tray, Container Scans
– Passive, Active, and Semi-automated methods
– Focus on Critical Elements – Paid for, Facility, Readability
– Data Analysis, Trends, Actionable Reports
MTAC Workgroup 143
Seamless Entry
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Easy Payment
Universal Account– Mail Anywhere, Pay
Anywhere
– Pay for All Products
– Eliminate need for Permits in each location
24X7 Account Access and Management
Electronic Funding Options Comprehensive View of
Postage Spend
Business Mail(Permit)
ACSACS
Express MailExpress Mail PO Box
PostalOne!
Click N Ship
Meter AccountMeter AccountRetail ProductsRetail Products
Click N ShipClick N Ship CONFIRMCONFIRM
Enterprise Payment
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MTAC Workgroups
Mailpiece Design Support Task Team 6 MTAC 137 Full-Service Feedback MTAC 138 eDropship MTAC 140 Enterprise Payment MTAC 141 Spoilage and Shortage Reporting and
Postage Reconciliation MTAC 143 Seamless Acceptance