1 present at international conference on information and learning commons hkust 11 december, 2007...
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Present at International Conference on Information and Learning Commons
HKUST11 December, 2007
Establishing the Learning Commons
the experience ofRun Run Shaw LibraryCity University of Hong Kong
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Learning Commons @ CityU Library
• How do we define Learning Commons
• What is our strategy on space planning
• What have we done so far
• How are we going to manage– Space– Services– Human Resources
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How do we define Learning Commons?
No definition suits everyone!
• City University’s – Teaching Pedagogy
• Outcome Based Learning
• CityU Library User Behaviours
• Literature Review
• Site Visits– USA, Canada, Singapore, Taiwan, China
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CityU Library’s definition
Common area to support out-of-classroom learning
Community of practice for – knowledge creation – Knowledge transfer
Collaborative teaching & learning – through interaction
Cultural emphasis
Comfortable environment
Conducive to learning
Combined services – Reference desk + IT Help desk
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Library Space Planning Strategy (1)
Archive- For storage- No reader’s services provided
Closed stack Library
- For the storage of special collection and rare used items.
- Reader’s services with limited reading space
- Can accommodate a few readers to do their research there
Open stack Library
- To provide general reader’s services, such as loan and material browsing.
Learning Commons
- To provide a multi-functional, open and flexible environment to enhance new learning activities such as group study, project-based learning, and the innovation of new knowledge.
Shatin Archive
Campus Library
Existing model
Future Model
Library Space Management Models
(Hybrid Model)
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Positioning
Campus Library
- Area: 11,628 sq. m.
- To provide general reader’s services
- To keep 700,000 volumes of books
- Learning Space: 60%
- Stack: 30%
- Services and Support: 10%
Shatin Archive
- Area: 3,496 sq. m.*
- Mainly designed for the storage of special collections, and to provide space for a small number of users to do their research there.
- To keep 700,000 volumes of books
- Stack: 80% (standard shelves + compact)
- Learning/Research Space: 10%
- Services and Support: 10%*Currently, only 2,952 sq. m. is belong to the Library.
Kowloon Tong HK$466.68 (average price of English book: HK$392)
Shatin Archive HK$40+
Library Space Planning Strategy (2)
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What have we done so far?
• Obtain Budget– Applied for University and Government funding
• Office Relocation
• Professional ConsultancyStrategic study and planning of the Library– Library’s size, existing facilities, space characteristics,
and problems facing– Usage rate of existing collections and facilities– Workflow of Library staff– Comments and suggestions from users and staff
• Concept Development and Spatial Design
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Theme: Information flow connecting East & WestStyle: Continuous, Seamless, Dynamic,
Exploratory
Recommended Concept Drawing
185M
134M
88M
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٭٭
٭ ٭٭ ٭
• Inspiration zone
• Interaction zone
• Learning zone
• Silent zone
Silent zone
Silent zone
Zoning :
• Focal points
Silent zone
٭
٭
٭
Create Focal Points and Variety of Spaces
Information provided by MCP
Some Basic Principles
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Workstation for individual study
Workstation for small study groups
Workstation for group study
Library Space – Support New Learning Activities
Group discussion rooms
Some Basic Principles
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Better Seating and Environment
Comfortable furniture and setting
Seating by windows
Individual study carrels
Workstations with high-end software
Sofas
Seating with planters
Extended desk width
Some Basic Principles
Preferred seating/study spaces
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– Public Forum
– Survey
– Sharing Sessions
• University senior management• Academic units• Administrative units• Specific user groups (e.g. users with disabilities,
student association)
Communication & Collection of Feedback
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Staff Briefing and Training Sessions
Collaboration with Facilities Management Office (FMO)
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78.30% 76.00% 74.00%
46.60%40.80%
32.40%
19.90% 18.00% 16.60% 16.20%
4.10% 2.70% 1.80%
0.00%
20.00%
40.00%
60.00%
80.00%
100.00%
I visit the Library mostly to
Survey Results
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63.1%
50.6%46.4%
30.3%
19.6%18.8%15.1%13.2%12.4%11.6%
1.8% 0.6% 0.6%0.0%
10.0%
20.0%
30.0%
40.0%
50.0%
60.0%
70.0%
The places/areas in the Library I normally use are
Survey Results
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Light snack/drink should be allowed in a designed area of the Library?
70.7
29.3
Light snack/drink should be allowed in a designated area only (such as cafe).
Food should not be allowed in the Library at all times
Noise and discussion should be allowed in a designed area of the Library?
70.3
29.7
Noise and discussion should be allowed in a designated sound proof area
Noise should not be allowed in the Library, including discussion and cell phones
yes yesno no
Survey Results
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• Exhibitions – The Renovation Project– Today’s Libraries –other
libraries as examples
Promotional Activities
• E Newsletters and Email Broadcasting (EBS)– Background/Rationale of renovation– What is Learning Commons– Major disturbances/Temporary measures– Renovation progress updates
• Video - Illustrate why a large scale renovation is needed
- Website
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Furniture Trial Zone
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• Construction – Began in July 2007– Completed in November 2007 (in 2 stages)
• Total Area Renovated– 3,200 sq. m.
= 1/3 of the whole Library
• 300 Seats– 30% for quiet discussion– 70% for individual study
Learning Commons – Part 1Facts
Daily operation & services was not affected
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Learning Commons – Part 1
Main Passageway
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Learning Commons – Part 1User/Library Needs New Facilities Special Features
Feel they are welcomed
Ask directional questions
Information Counter
Served by specially trained staff and internship students
Collaborative with teaching department in the student internship programme - encourage more students to participate in library services
High tech computer facilities The Oval Computer workstations (also for wheelchair users)
Dual-monitor
High speed printers
Work alone with immediate help (both ref and IT) when necessary
Combined Counter
(Ref + IT Help)
One-stop assistance
Discussion & work with friends on group projects/ Library events
Library Lounge
Collaboration with other University units
e.g. Reading promotion scheme
Read leisurely in an informal but quiet environment
Leisure Corner
Newspaper + popular magazine
60” screen for watching cable TV news
Watch media with updated equipment
Borrow with less staff handling
Media Multi-media viewing booth with equipment
Application of RFID (HF)
Controlled access of specific materials Semi Closed Application of RFID (UHF)
Students with disabilities Special Needs Room
Reserved for users with special needs
Equipment for visually impaired users
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Newly Introduced Areas
Served by
Information Counter Officer (ICO) + Students from internship programme
Information Counter
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The Oval
Newly Introduced Areas
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The Oval
Dual Monitors
Library’s PC+
User’s laptop
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Reference Desk & IT Help Desk
Newly Introduced Area
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Newly Introduced AreasLibrary Lounge
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Leisure Corner
Newly Introduced Areas
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Media Zone
Newly Introduced Areas
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Semi-closed
Newly Introduced Areas
(Temporary Reading Area)
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Special Needs Room
Newly Introduced Areas
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Others
Informal SeatingLCD Wall
Zoning
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Building Services and Infrastructure
Infrastructure
Building Services Before Now
Air Quality 5 L. per second per person
8 L. per second @ per person
Temperature Inconsistent More consistent
Improvement in Building Services
Electronic Resources Corresponding Infrastructure
Power supply
Network ports
Additional hub roomHK$20M+
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Learning Commons – Part 2• Constraints
– Construction - only in summer break– Daily operation & core services are kept open
• 3-3-4 scheme
The Next Step
Year 2006/07 2012/13
UGC-funded FTE 21,500 25,000
Student Enrolment Projection
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Learning Commons – Part 2
• Peer Collaborative Learning– Group discussion rooms – Group viewing room– Language clinic/other collaboration facilities
• Subject Villages– Business and Law– Humanities and Social Sciences– Science and Engineering
• Cafe• Better Noise Controlled Zoning
Oriental-style Group Activity Facilities
Group Activity Facilities – More, More, More!!!
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Learning Commons – Part 2 & 3
Part 2 – Summer 2008
Part 3 – Summer 2009
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What does Learning Commons bring?Continuing Changes
Space
Services
Human resources
??
??
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The Bank
Counter services
Self-help
E-banking
Service Model
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Self-check
Counter services
Service ModelThe Library
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Concept of Merchandizing – Good Retail– More Personal Services
Service Model
Richmond Public Library, Vancouver
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What is our new Service Model?
• Less library specialist approach - from counter to user services
• More self-help services - Self check - Self-pick up
• More electronic resources and services
++More Peer-to-Peer Learning- Collaborative learning activities- Student helpers
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Human Resources
New Services – Require New Staffing Structure
Traditional Staffing Structure
Traditional library duties
New Staffing Structure
Embrace new vision of learning
and education
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Budget Limitation
Human Resources
Staff Re-deploymentStaff Recruitment
Run Run Shaw Library
RECRUITMENT
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How do we manage? (A) Organizational Restructuring
New working teams to provide new services
– Information Counter Officer (ICO)
– Equipment Management Team (EMT)
– Teams to manage Subject Villages
ICO
EMT
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How do we manage?
(B) Collaboration
Partnership with Academic Departments and Units
• Student internship with CTL Dept
More Student Involvement & Participation - More mutual understanding
• Training from CSC
• RFID development with EE Dept
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Other CollaborationReading Promotion Scheme with EDO & Dean of student Learning
Language Enhancement Scheme with EDO
Outstanding Academic Papers by Students (OAPS)
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What are we facing?
Ongoing Needs
(A) Interaction with Users and Academics
(B) Collection of Feedback
(C) Continuing Assessment of
Space
Services
Human Resources
I think that…
I hope…
AcademicsUsers
Library
Run Run Shaw Library
SURVEY
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Future Challenges
How to Measure?
Knowledge Creation&
Knowledge Transfer
Users like the Learning
Commons?
No. of User/Access?
Cost Benefit Analysis?
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CityU Library
Website: http://www.cityu.edu.hk/lib/