1-page visual tool for military problem solving, project planning, improvement, and innovation:...

World-‐class Coaching on Applying the Ambidexterity Principle, Strategy Pale7e, and Ambidextrous Leadership Galaxy Ambidextrous Growth Strategist. Dr. Rod King. [email protected] & hAp://businessmodels.ning.com & @rodKuhnKing

BCG-‐Business Model Court Visual Synthesis of Tools for Universal Problem Solving, Project Planning, Improvement, and InnovaGon

q  Present q  Future q  Past

HIGHEST

OUTCOMES (Ideal Result)

ENVIRONMENT (Supersystem: Industry/Ecosystem/Value Net; Arena; OpPon Space)

BUSINESS MODEL (System: Theater; Extended Enterprise;

Value Chain)

q  Mission/Purpose q  Vision; Values q  Goals/ObjecPves q  Targets/Success Criteria/ Key Metrics/KPIs

q  Policy q  Strategy (Trade-‐off) q  Value ProposiPon

PROBLEM HIERARCHY (“What?”)

SOLUTION HIERARCHY (“What?”)

PROJECT OUTPUTS (Reality vs. Hypotheses)

q  Job To Get Done

q  Profit Model q  Product/ Service/ Campaign q  O.T.H.E.R. Process

GOLD

EN

PYRA

MID


TacGcal HOW? Strategic HOW? (WHAT?)

BUSINESS MODEL CAUSES (Factors) ENVIRONMENTAL CAUSES (Factors)

BCG-‐Business Model Court EFFECT (WHY?): PROBLEM/FAILURE CRITERIA: …………………………………………..……………..




q  Profit (Value/Experience) Model

q  Product/Service/Campaign

q  O.T.H.E.R. Process

q  TacPcs/AcPons

q  Policy

q  Strategy (Trade-‐off)

q  Value ProposiPon


BUSINESS MODEL CAUSES (Factors) ENVIRONMENTAL CAUSES (Factors)

BCG-‐Business Model Court EFFECT (WHY?): PROBLEM/FAILURE CRITERIA: …………………………………………..……………..




BUSINESS MODEL MEANS ENVIRONMENTAL MEANS (WAYS)

BCG-‐Business Model Court END (WHY?): MISSION/VISION/VALUES/SUCCESS CRITERIA: …………………………………………..……………..




q  Profit (Value/Experience) Model

q  Product/Service/Campaign

q  O.T.H.E.R. Process

q  TacPcs/AcPons

q  Policy

q  Strategy (Trade-‐off)

q  Value ProposiPon


BUSINESS MODEL MEANS ENVIRONMENTAL MEANS (WAYS)

BCG-‐Business Model Court END (WHY?): MISSION/VISION/VALUES/SUCCESS CRITERIA: …………………………………………..……………..



Ideal Purpose of a Purpose-‐Driven OrganizaGon

The Ideal Purpose Of a Purpose-‐Driven OrganizaGon is to

Create an Awesome Customer Experience (ACE)

At Zero Cost


HOW?

Ideal Purpose of a Purpose-‐Driven OrganizaGon

BCG-‐Business Model Court


BCG-‐Business Model Court MISSION/VISION/VALUES/SUCCESS CRITERIA: …………………………………………..………………………..


Problem-‐SoluPon Fitness

(Is there a problem worth solving?)


SOLUTION SPACE PROBLEM SPACE



VALUE (EXPERIENCE)

PROBLEM

-‐SO

LUTION


SOLUTION SPACE (Unknown; Known) PROBLEM SPACE (Unknown; Known)



VALUE (EXPERIENCE)

PROBLEM

-‐SO

LUTION



PAIN (Disadvantages) DELIGHT (Advantages)



VALUE (EXPERIENCE)

PROBLEM

-‐SO

LUTION



Problem-‐WHY Problem-‐WHAT

Problem-‐HOW




VALUE (EXPERIENCE)

PROBLEM

-‐SO

LUTION



SoluGon-‐WHAT SoluGon-‐WHY Problem-‐WHY Problem-‐WHAT

SoluGon-‐HOW Problem-‐HOW




VALUE (EXPERIENCE)

PROBLEM

-‐SO

LUTION








VALUE (EXPERIENCE)

PROBLEM (HIERARCHY)

EFFECT

CAUSES

PROBLEM

-‐SO

LUTION








VALUE (EXPERIENCE)

PROBLEM (HIERARCHY)

EFFECT

CAUSES

SOLUTION (HIERARCHY)

END

MEANS

PROBLEM

-‐SO

LUTION



SoluGon-‐WHAT

What is the (ideal) soluGon?

SoluGon-‐WHY Why does soluGon work?

Problem-‐WHY

Why does problem occur?

Problem-‐WHAT

What is the (core) problem?

SoluGon-‐HOW How (and when) does soluGon work?

Problem-‐HOW

How (and when) does problem occur?




VALUE (EXPERIENCE)

PROBLEM (HIERARCHY)

EFFECT

CAUSES


END

MEANS

PROBLEM

-‐SO

LUTION



SoluGon-‐WHAT



Problem-‐WHY


Problem-‐WHAT



Problem-‐HOW





VALUE (EXPERIENCE)

PROBLEM (HIERARCHY)

EFFECT

CAUSES


END

MEANS

COMPLEMENTORS

SUPP

LIER

S

CUSTOMER

S

COMPETITORS (Incumbents: SubsGtutes; New Entrants/Startups)

PROBLEM

-‐SO

LUTION



R: ReflecGons

H: Hypotheses

O: ObservaGons Project Info q  Non-‐/Customer (Goal/Constraints) q  Unit of Analysis

q  Failure Criteria (Stopping Rule)

E: Experiments

T: Thoughts




VALUE (EXPERIENCE)

COMPLEMENTORS

SUPP

LIER

S

CUSTOMER

S


O.T.H.E.R.

Court



R: ReflecGons (Insights; Lessons Learned)

H: Hypotheses (Assump=ons; Predic=ons; Model)

O: ObservaGons (Visual; Auditory; Ki-‐nesthe=c; Olfactory; Gustatory)

Project Info q  Non-‐/Customer (Goal/Constraints) q  Unit of Analysis


E: Experiments (Tests; Results)

T: Thoughts (Causal Factors)




VALUE (EXPERIENCE)

COMPLEMENTORS

SUPP

LIER

S

CUSTOMER

S


O.T.H.E.R.

Court

Market-‐Product Fitness

(Is there a Big Urgent Market Problem (BUMP)?)


PRODUCT SPACE (Unknown; Known) MARKET SPACE (Unknown; Known)




VALUE (EXPERIENCE)

MAR

KET-‐

PRODU

CT



Customer’s Delight

Customer’s Goal/ Job To Get Done

Customer’s Pain




VALUE (EXPERIENCE)

MAR

KET-‐

PRODU

CT



Product’s FuncGonality

Product’s Delight (Benefit)



Product’s Pain (Cost)

Customer’s Pain




VALUE (EXPERIENCE)

MAR

KET-‐

PRODU

CT




Product’s Delight (Benefit)



Product’s Pain (Cost)

Customer’s Pain




VALUE (EXPERIENCE)

MAR

KET-‐

PRODU

CT

COMPLEMENTORS

SUPP

LIER

S

CUSTOMER

S





Product’s Delight (Benefit) q  Quality q  Performance q  Brand q  CustomizaPon



Product’s Pain (Cost) q  Cost (Size) q  Complexity q  Inaccessibility q  Time (Delay)

Customer’s Pain




VALUE (EXPERIENCE)

MAR

KET-‐

PRODU

CT

COMPLEMENTORS

SUPP

LIER

S

CUSTOMER

S


Business Ecosystem Assessment (Does the business ecosystem offer us sustainable compe==ve advantage?)




COMPLEMENTORS

SUPP

LIER

S

CUSTOMER

S


Environment (Global/Local: P.E.S.T.L.I.E.D. Trends/Intelligence)

ECOSYSTEM (VALUE NET)

ECOSYSTEM



q  Present q  Future q  Past EC

OSYSTEM


OPERATING MODEL: Creates Value VALUE PROPOSITION: Delivers Value


PROFIT MODEL: Captures Value

q  Present q  Future q  Past ECOSYSTEM



Suppliers/Input (Key Partners)

Value Chain (Key AcPviPes)

Product/Service (Ideal SoluPon)

Customer/Client (Goal/Constraints)

OrganizaGon (Key Resources)

Channels/Rel. (DistribuPon)

Cost Model (Pain) Revenue Model (Delight)




ECOSYSTEM



Suppliers/Input (Key Partners)

Value Chain (Key AcPviPes)

Product/Service (Ideal SoluPon)

Customer/Client (Goal/Constraints)

OrganizaGon (Key Resources)

Channels/Rel. (DistribuPon)

Cost Model (Pain) Revenue Model (Delight)




COMPLEMENTORS

SUPP

LIER

S

CUSTOMER

S



ECOSYSTEM


The Ideal Purpose Of a Combat-‐Military is to

Create an Awful Customer Experience (ACE) For the Enemy At Zero Cost

Ideal Purpose of a Combat-‐MILITARY


HOW?

Ideal Purpose of a Combat-‐MILITARY

BCG-‐Business Model Wargame


BCG-‐Business Model Wargame MISSION/VISION/VALUES/SUCCESS CRITERIA: …………………………………………..………………………..


Problem-‐SoluPon Fitness

(Is there a problem worth solving?)


SOLUTION SPACE PROBLEM SPACE

VALUE (EXPERIENCE)


q  Present q  Future q  Past PR

OBLEM

-‐SO

LUTION



VALUE (EXPERIENCE)



OBLEM

-‐SO

LUTION



PAIN (Disadvantages) DELIGHT (Advantages) VALUE (EXPERIENCE)



OBLEM

-‐SO

LUTION



Problem-‐WHY Problem-‐WHAT

Problem-‐HOW




OBLEM

-‐SO

LUTION








OBLEM

-‐SO

LUTION






PROBLEM (HIERARCHY)

EFFECT

CAUSES



OBLEM

-‐SO

LUTION






PROBLEM (HIERARCHY)

EFFECT

CAUSES


END

MEANS



OBLEM

-‐SO

LUTION






PROBLEM (HIERARCHY)

EFFECT

CAUSES


END

MEANS



COLLABORATORS/FRENEMIES

SUPP

LIER

S

DEFENSE

OFFENSE (ConvenGonal; Guerilla/Insurgents)

PROBLEM

-‐SO

LUTION



SoluGon-‐WHAT



Problem-‐WHY


Problem-‐WHAT



Problem-‐HOW



PROBLEM (HIERARCHY)

EFFECT

CAUSES


END

MEANS




SUPP

LIER

S

DEFENSE


PROBLEM

-‐SO

LUTION



SoluGon-‐WHAT



Problem-‐WHY


Problem-‐WHAT



Problem-‐HOW



PROBLEM (HIERARCHY)

EFFECT

CAUSES


END

MEANS




SUPP

LIER

S

DEFENSE



PROBLEM

-‐SO

LUTION



R: ReflecGons

H: Hypotheses

O: ObservaGons Project Info q  Non-‐/Customer (Goal/Constraints) q  Unit of Analysis


E: Experiments

T: Thoughts


COMPLEMENTORS

SUPP

LIER

S

CUSTOMER

S



q  Present q  Future q  Past O

.T.H.E.R.

Court



R: ReflecGons (Insights; Lessons Learned)

H: Hypotheses (Assump=ons; Predic=ons; Model)

O: ObservaGons (Visual; Auditory; Ki-‐nesthe=c; Olfactory; Gustatory)

Project Info q  Non-‐/Customer (Goal/Constraints) q  Unit of Analysis


E: Experiments (Tests; Results)

T: Thoughts (Causal Factors)


COMPLEMENTORS

SUPP

LIER

S

CUSTOMER

S



q  Present q  Future q  Past O

.T.H.E.R.

Court

Stakeholder-‐Tool Fitness

(Is there a stakeholder’s problem worth solving?)


TOOL SPACE (Unknown; Known) STAKEHOLDER SPACE (Unknown; Known)




VALUE (EXPERIENCE)

Stakeh

olde

r-‐To

ol



STAKEHOLDER’S Delight

STAKEHOLDER’S Goal/ Job To Get Done

STAKEHOLDER’S Pain




VALUE (EXPERIENCE)

Stakeh

olde

r-‐To

ol



TOOL’S FuncGonality

TOOL’S Delight (Benefit)



TOOL’S Pain (Cost)





VALUE (EXPERIENCE)

Stakeh

olde

r-‐To

ol




TOOL’S Delight (Benefit)



TOOL’S Pain (Cost)





VALUE (EXPERIENCE)

Stakeh

olde

r-‐To

ol


SUPP

LIER

S

DEFENSE





TOOL’S Delight (Benefit) q  Quality q  Performance q  Brand q  CustomizaPon



TOOL’S Pain (Cost) q  Cost (Size) q  Complexity q  Inaccessibility q  Time (Delay)





VALUE (EXPERIENCE)

Stakeh

olde

r-‐To

ol


SUPP

LIER

S

DEFENSE


War Ecosystem Assessment (Does the war ecosystem offer us

sustainable compe==ve advantage?)




SUPP

LIER

S

DEFENSE



WAR

TH

EATER

WAR ECOSYSTEM (WAR THEATER/CHAIN)

BACK STAGE OF WAR-‐THEATER FRONT STAGE OF WAR-‐THEATER

SUPPLIERS/INPUTS ACTIVITIES WEAPONRY/SERVICE TARGETED SEGMENTS

ORGANIZATION CHANNELS/ARENAS

Cost (Losses/Damages/Pain) EffecGveness (Victories/Benefits) WAR STRATEGY/SCOREBOARD

SUPP

LIER

S

DEFENSE


Environment (Global/Local: P.E.S.T.L.I.E.D. Trends/Intelligence) COLLABORATORS/FRENEMIES



WAR

TH

EATER


BACK STAGE OF WAR-‐THEATER FRONT STAGE OF WAR-‐THEATER

SUPPLIERS/INPUTS (Partners/Allies)

ACTIVITIES -‐  Job To Get Done -‐  Rules (Simple) -‐  Campaigns/TacPcs -‐  O.T.H.E.R. Loop (cf. OODA Loop)

WEAPONRY/SERVICE (Ideal Tool/Asset)

TARGETED SEGMENTS (Goals/Constraints)

q  Opponents/Enemies q  Commercial Sector q  Public; Influencers q  Government; NGOs

ORGANIZATION -‐  Resources -‐  CapabiliPes -‐  Team/Forces -‐  Infrastructure -‐  Culture/Brand

CHANNELS/ARENAS (Land/Sea/Air; Online)

Cost (Losses/Damages/Pain) EffecGveness (Victories/Benefits) WAR STRATEGY/SCOREBOARD



SUPP

LIER

S

DEFENSE



W:

Weak-‐nesses

S: Strengths

T: Threats

O: Oppor-‐tuniPes

SWOT Profile


WAR

TH

EATER
