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CASE FOR NATIONAL SKILLS STANDARDS

COUNCIL ENDORSEMENTfor the

Certificate III and IV in Swimming Pool and Spa Service

CPP07 Property Services Training Package Version 13

Table of Contents1 Overview....................................................................................................................................1

1.1 Rationale for the continuous improvement project...............................................................11.2 Project objectives.................................................................................................................21.3 Project design......................................................................................................................21.4 Project process and endorsement proposal........................................................................3

Figure 1: CPP07 swimming pool and spa servicing project process................................................31.5 Project governance..............................................................................................................6

2 Responsiveness and recognition quality principles.............................................................72.1 Evidence of responsiveness and recognition.......................................................................72.2 Report by exception.............................................................................................................9

Project issues register............................................................................................................9

3 Flexibility and functionality quality principles.....................................................................104 Impact of the continuous improvement project..................................................................125 Components for endorsement..............................................................................................15

5.1 Draft endorsed material.....................................................................................................155.2 Licensing requirements or specific assessment................................................................15

Table 1: Regulatory and licensing arrangements impacting on the SPS service sector................165.3 Mapping information..........................................................................................................175.4 CPP07 Property Services Training Package Version Modification History table...............18

Table 2: CPP07 Version Modification History................................................................................19

Appendices................................................................................................................................20Appendix 1 SPS qualifications.................................................................................................21

CPP31212 Certificate III in Swimming Pool and Spa Service..............................................21CPP41312 Certificate IV in Swimming Pool and Spa Service.....................................................24

Appendix 2 Editorial, equity and quality report.........................................................................28Editorial report......................................................................................................................29Equity report.........................................................................................................................37Holistic QA report.................................................................................................................45

CPSISC Case for Endorsement CPP07 V13: Swimming pool and spa material Page i

September 2012

1 OverviewThe Construction and Property Services Industry Skills Council (CPSISC), in response to requests from the Swimming Pool Retailers Association of Australia (SPRAA) and the Swimming Pool and Spa Association of Australia (SPASA Australia) and as part of its Training Package continuous improvement process, identified the need to develop two nationally recognised qualifications for technicians engaged in servicing swimming pools and spas, namely CPP31212 Certificate III in Swimming Pool and Spa Service and CPP41312 Certificate IV in Swimming Pool and Spa Service.

‘Swimming pool and spa technician’ is a relatively new occupational classification. These technicians provide post-construction servicing of domestic, commercial and public swimming pools and spas. They offer a range of swimming pool and spa maintenance services, including monitoring and maintaining water quality. They also service, maintain and install key components of swimming pools and spas, including automated pool systems, dosing systems, heating systems, lighting systems and water circulation and filtration systems. In performing these services, swimming pool and spa technicians are sometimes required to coordinate their work with licensed occupations, particularly electricians and plumbers.

At this stage, there are no nationally recognised Training Package qualifications for swimming pool and spa technicians

1.1 Rationale for the continuous improvement projectThe SPRAA approached CPSISC in 2010 with a request to develop units of competency and nationally recognised qualifications for swimming pool and spa technicians.

In a presentation to CPSISC’s Property Industry Advisory Committee (PIAC) in Melbourne on 8 November 2010, SPRAA argued that a national competency-based qualification for swimming pool and spa technicians was required to:• address skill shortages in the industry • provide a means of recognising the skills of existing workers, and • create a pathway for new entrants to the industry.

In early 2011, CPSISC commissioned a scoping study to investigate the need for a national competency-based qualification for the service sector of the swimming pool and spa industry within the broader property services industry.

The scoping study, was conducted in consultation with government and industry stakeholders in each jurisdiction, confirmed that there is such a demand for swimming pool and spa technicians. The study supported the position put by SPRAA that there are substantial skills shortages in the industry. It also noted that technician training is currently provided through a mixture of non-recognised training programs offered by enterprises, franchise groups, vendors and private companies, and state or territory accredited courses owned or licensed to industry-based training providers.

CPSISC Case for Endorsement CPP07 V13: Swimming pool and spa material Page 1September 2012

In summary, the scoping study confirmed the need for nationally recognised qualifications for swimming pool and spa technicians and proposed a two-tiered qualifications framework that recognises the competencies required by entry and advanced level swimming pool and spa technicians.

1.2 Project objectivesThe key objective of this project was to develop nationally recognised qualifications for swimming pool and spa technicians that meet the needs of industry, government, industry regulators and the community by:▪ addressing an area of recognised skills shortage in a growth sector

▪ providing a defined training and assessment pathway for new entrants seeking employment as swimming pool and spa technicians

▪ providing a mechanism, through recognition of prior learning, for existing swimming pool and spa technicians to gain national recognition of their skills

▪ providing for recognition of and promotion of higher-level skills among swimming pool and spa technicians

▪ providing a measure that governments, industry regulators and the private sector can use to specify the level of competence required by people involved in servicing domestic, commercial and public swimming pools and spas

▪ providing a means by which consumers can have confidence in the advice being offered by individuals and companies involved in swimming pool and spa servicing.

1.3 Project designThe project design, developed by CPSISC in conjunction with SPRAA, aimed to maximise industry involvement in the development of the qualifications, engage all stakeholders (including employers, franchises, industry regulators, industry bodies and government) involved in swimming pool and spa service industry, avoid duplication of existing qualifications and units of competency, and ensure the efficiency of the development process.

In keeping with these objectives, CPSISC was keen to ensure that the project:• built on the outcomes of its earlier scoping study on the skill and qualification requirements

of swimming pool and spa technicians, which involved: an environmental scan of key literature on the competency requirements of swimming

pool and spa technicians key respondent interviews national workshops with industry stakeholderso basing the establishment of the qualification framework on the outcomes of this process

▪ selected units of competency from existing CPSISC Training Packages or other Training Packages for use in the new qualifications wherever possible


▪ ensured CPP31212 Certificate III in Swimming Pool and Spa Service and CPP41312 Certificate IV in Swimming Pool and Spa Service and the associated units of competency were consistent with the requirements of the Training Package Developers’ Handbook and the Australian Qualifications Framework, and compatible in terms of format and scope with other qualifications and units of competency in CPP07 Property Services Training Package

• ensured that all units of competency in CPP31212 Certificate III in Swimming Pool and Spa Service and CPP41312 Certificate IV in Swimming Pool and Spa Service were neither too broad nor forced candidates to undertake training or assessment for work that is typically outside their normal scope of operations.

1.4 Project process and endorsement proposalThe project process can be summarised as:

Figure 1: CPP07 swimming pool and spa servicing project process

The development of CPP31212 Certificate III in Swimming Pool and Spa Service and CPP41312 Certificate IV in Swimming Pool and Spa Service and the associated units of competency commenced in September 2011. The project team undertook an initial environmental scan which involved reviewing the scoping study on swimming pool and spa servicing undertaken by CPSISC earlier that year and conducting a series of key respondent interviews.

The information gathered through the project environmental scan was brought together in a consultation paper. This paper provided the basis for consultation sessions that were conducted in Western Australia, New South Wales, Victoria, South Australia and Queensland in October to November 2011. These sessions, which were organised by CPSISC and SPRAA, focused on identifying the key job functions of swimming pool and spa technicians.

In total, 124 participants took part in these initial consultation sessions. Over 85% of the participants in the consultations were private businesses (110), which ranged from sole traders to medium-sized companies to franchise groups operating on a national basis. The other major groups represented in the consultations were industry or professional bodies (4), regulatory agencies (4), industry training advisory bodies (3) and state and territory training authorities (2).


STAG

E 1 Establish the

project

STAG

E 2 Develop

units and qualifications ST

AGE

3 Finalise, consult and

validate units and

qualifications

STAG

E 4 Finalise

project

A list of possible work functions and competencies for swimming pool and spa technicians was provided to participants in the consultations. This was drawn from the scoping study and the key respondent interviews undertaken by the CPSISC consultant. The consultations confirmed the major work functions and competencies for swimming pool and spa technicians that were identified in the scoping study.

Participants in the consultations also highlighted the following matters related to the scope of work of swimming pool and spa technicians.• Qualifications for swimming pool technicians

Participants supported the development of a two-tiered qualification framework for swimming pool technicians, comprising an entry-level and an advanced level qualification.

• Swimming pool fencesA number of participants in the consultations argued that swimming pool inspection should form part of the job functions of swimming pool technicians. While there was some support for this position, the overwhelming view was that this is outside the scope of work of swimming pool technicians. However it was virtually unanimously agreed that swimming pool technicians should be aware of the risks associated with unsafe fencing, and that fencing should be highlighted in the competencies related to risk assessment.

• Overlapping competencies in swimming pool and spa servicing and constructionIt was noted that there are some aspects of swimming pool and spa maintenance, such as pool resurfacing, that are more directly relevant to pool and spa construction. Given this situation, it was generally agreed that these areas of competency should be addressed through CPC40808 Certificate IV in Swimming Pool and Spa Building. It was also noted that swimming pool technicians who require specialist skills in these areas could access them by importing the relevant units from the CPC40808 qualification into the proposed qualifications for swimming pool and spa technicians.

• Small business competenciesThere was general agreement that small business competencies should not form part of the proposed qualifications for swimming pool and spa technicians.

• Scope of swimming pools and spasThere was general agreement that the proposed qualifications for swimming pool and spa technicians should cover work undertaken on domestic, commercial and public swimming pools and spas.

• National restricted electrical licenseA number of participants argued that the proposed qualification for advanced swimming pool technicians should include provision for individuals to attain a national restricted electrical license. However it was generally agreed that this should not form part of the proposed qualification arrangements.

The consultations indicated that the qualifications for swimming pool and spa technicians should:• address both the technical and generic skill requirements of individuals involved in servicing

swimming pools and spas• have a core and elective structure


• comprise two qualifications, namely: an entry level qualification designed to provide the competencies required to provide

routine maintenance of swimming pools and spas in domestic, commercial and public settings, and

o an advanced qualification designed to provide the competencies required to treat water quality problems as well as service and repair the key components of domestic, commercial and public swimming pools and spas.

A report on the consultation along with a proposed structure for the qualifications was presented to a meeting of the Project Steering Committee held on 18 November 2011. The Project Steering Committee approved the proposed structure and authorised the project team to prepare the draft qualifications and associated units of competency.

These products were presented to the Project Steering Committee on 10 February 2011. At this meeting the draft units of competency and the two qualifications were approved for national consultation.

The consultation process involved posting the draft units of competency and the two qualifications on the CPSISC website, along with a response form and an invitation to all interested parties to provide comments on the materials. All people on the project contact list were informed by email of the availability of the materials and the submission date for comments. In addition, copies of the qualifications and units of competency were circulated to members of SPRAA and SPASA Australia for consideration through the industry association networks.

A report on the consultation process along with a revised version of the qualifications and units of competency taking into account feedback received was presented to the Project Steering Committee meeting held on 30 March 2012. At this meeting the qualifications and units of competency were approved for validation.

The validation process followed the same methodology as the earlier consultation process: posting the revised draft material on the CPSISC website, with the response form and invitation to comment; informing those on the project contact list by email of the availability of the materials; and circulating draft material for consideration to SPRAA and SPASA Australia members through industry association networks.

The validated units of competency and qualifications and a report of the validation process were presented to the Project Steering Committee at its 18 May 2012 meeting. The validation report highlighted a number of matters raised through the validation process. Members of the committee discussed these matters and then agreed that CPP31212 Certificate III in Swimming Pool and Spa Service and CPP41312 Certificate IV in Swimming Pool and Spa Service should be submitted to the National Skills Standards Council for endorsement.


1.5 Project governanceMr Lindsay McGrath, the Commercial Director of Chemtura Australia and New Zealand Pty Ltd, chaired the Project Steering Committee that oversaw the development of the swimming pool and spa (SPS) qualifications and associated units of competency.

The membership of the committee is detailed below.

Mr Lindsay McGrath – Chemtura Australia and New Zealand, SPRAA (Chair)

Ms Debra Baxter – Project Manager, CPSISC

Mr Wayne Bell – Poolwerx (served on the committee but was replaced during the course of the project by Mr Ian Jenkins, Poolwerx)

Mr Alan Daniel – Skills Victoria

Mr Darrell Doust – SPASA (WA)

Mr Michael Gray – Department of Innovation (then DEEWR) (Observer)

Mr Matt Griffith – Royal Surf Lifesaving Association

Ms Sherry Haywood – Business Skills Victoria

Mr Simon Isherwood – Neptune Pool Care

Mr Ian Jenkins – Poolwerx

Mr David Magee – Deputy CEO and Senior Project Manager, CPSISC

Ms Therese Nolan – SPRAA

Mr Paul Stafford – Roejen Services and Australian Leisure Facilities Association

Mr Brendan Watkins – SPASA Australia


2 Responsiveness and recognition quality principles

2.1 Evidence of responsiveness and recognitionCPP31212 Certificate III in Swimming Pool and Spa Service and CPP41312 Certificate IV in Swimming Pool and Spa Service comply with the quality principles of responsiveness and recognition.

These new qualifications:

▪ Reflect contemporary work organisation and job profilesThe initial consultations undertaken as part of the development of CPP31212 Certificate III in Swimming Pool and Spa Service and CPP41312 Certificate IV in Swimming Pool and Spa Service focused on identifying the key work functions of swimming pool and spa technicians.

The units of competency in the qualification reflect these job functions. The consultations also revealed that while technicians have common skill requirements there are differences in skill needs across organisations and work contexts. This is reflected in the packaging of the core and elective structure of both qualifications.

The units of competency that comprise the core of the CPP31212 Certificate III in Swimming Pool and Spa Service reflect industry demand for a workforce with skills in conducting routine maintenance of swimming pools and spas, maintaining and monitoring water quality in swimming pools and spas, safely handling swimming pool and spa chemicals, and maintaining workplace safety. Whereas the core units in CPP41312 Certificate IV in Swimming Pool and Spa Service reflect the need for advanced skill technicians who are able inspect, service and repair key components of swimming pools and spas; assess and treat water problems in swimming pools and spas; identify risks; and comply with regulatory requirements for swimming pools and spas.

Project consultations had also confirmed the need for a two-tiered qualifications framework. Within this framework, CPP31212 Certificate III in Swimming Pool and Spa Service identifies the competencies required to provide routine maintenance of swimming pools and spas in domestic, commercial and public settings; whereas CPP41312 Certificate IV in Swimming Pool and Spa Service reflects the competencies required to treat water quality problems as well as service and repair the key components of domestic, commercial and public swimming pools and spas.

▪ Are driven by industry’s needsCPP31212 Certificate III in Swimming Pool and Spa Service and CPP41312 Certificate IV in Swimming Pool and Spa Service have been developed in direct response to demand from the swimming pool and spa service sector for nationally recognised and consistent qualifications for people working in the field.


The close involvement of SPRAA and SPASA Australia (the two peak national industry associations), key franchise groups, enterprises, and industry regulators in the development of the qualifications provide evidence that CPP31212 Certificate III in Swimming Pool and Spa Service and CPP41312 Certificate IV in Swimming Pool and Spa Service have been developed in response to industry need.

▪ Respond to government broad policy initiativesThe development of CPP31212 Certificate III in Swimming Pool and Spa Service and CPP41312 Certificate IV in Swimming Pool and Spa Service, which among other things aim to build the skills of swimming pool and spa technicians working in both domestic, commercial and public swimming pools and spas, is consistent with state and territory government initiatives aimed at improving swimming pool and spa safety. These include initiatives such as the introduction of mandatory pool inspections in some jurisdictions; the development of guidelines for pool design, operation, construction and maintenance; and the setting of environmental health standards for public swimming pools and spas. The development of these qualifications is also consistent with work undertaken at the federal level to develop Australian standards and Australian Competition and Consumer Commission Product Safety guidelines for swimming pools and spas.

▪ Recognise the convergence and connectivity of skillsCPP31212 Certificate III in Swimming Pool and Spa Service and CPP41312 Certificate IV in Swimming Pool and Spa Service recognise the convergence and connectivity of skills through the inclusion of:

• imported units of competency, which recognises that swimming pool and spa technicians apply both:

generic skills that are common to a range of occupations, such as client service skills technical skills that are specific to the industry, such as servicing the filtration,

vacuuming and dosing systems in swimming pools and spas• non-specified elective units of competency, which enables individuals and their employers

to develop qualifications that incorporate key skill areas from other occupational and industry areas to meet the skill requirements of the individual and/or enterprise.

▪ Support the movement of skills within and across organisations and sectorsCPP31212 Certificate III in Swimming Pool and Spa Service and CPP41312 Certificate IV in Swimming Pool and Spa Service support the movement of skills within and across organisations and sectors through the inclusion of:▪ core units of competency that reflect the key work functions and skill requirements of

those engaged in servicing swimming pools and spas – this assures employers, government and other agencies that those who hold these qualifications are able to perform the key duties of a swimming pool and spa technician, which will facilitate movement across different enterprises and organisations in the swimming pool and spa industry


▪ a pool of elective units that includes both specified and non-specified electives – this enables individuals and those employing swimming pool and spa technicians to tailor qualifications to meet enterprise and organisational needs, which will facilitate movement across sectors and organisations as people undertaking the qualification will be able to gain recognition for competencies in related fields

▪ units of competency that focus on generic skills relevant to most work contexts, such as safety and client service – this allows people who gain national recognition in these areas to apply these skills across a range of organisations and industry sectors.

▪ Promote national and international portability CPP31212 Certificate III in Swimming Pool and Spa Service and CPP41312 Certificate IV in Swimming Pool and Spa Service form part of CPP07 Property Services Training Package.

These qualifications will be nationally recognised and will define the competency requirements for swimming pool and spa technicians. As such they will provide the basis for training new entrants to the industry – recognising the skills of existing technicians and promoting skills formation and the development of higher order skills within the industry.

▪ Reflect licensing and regulatory requirementsAt present, the swimming pool and spa service sector is subject to different licensing and regulatory arrangements in each State and Territory (see Section 5.2). Depending on the jurisdiction, the work of swimming pool and spa technicians may be covered by licensing and regulatory arrangements administered by consumer affairs, environmental health and / or building and construction regulatory agencies.

During the development of CPP31212 Certificate III in Swimming Pool and Spa Service and CPP41312 Certificate IV in Swimming Pool and Spa Service, CPSISC engaged with the different state and territory agencies that regulate aspects of the work of swimming pool and spa technicians. While the current regulatory arrangements are not directly influenced by the two new qualifications, CPSISC and the two major industry bodies – SPRAA and SPASA Australia – believe that CPP31212 Certificate III in Swimming Pool and Spa Service and CPP41312 Certificate IV in Swimming Pool and Spa Service clarify the scope of work of swimming pool and spa technicians and provide useful benchmarks for future reform of the licensing and regulatory arrangements that impact on the work of swimming pool and spa technicians.

2.2 Report by exceptionProject issues registerAn issues register was maintained throughout the project to identify and manage any major issues that arose. Each of the matters identified in the issues register was considered and resolved by the Project Steering Committee.


3 Flexibility and functionality quality principles

3.1 Evidence of flexibil ity and functionalityCPP31212 Certificate III in Swimming Pool and Spa Service and CPP41312 Certificate IV in Swimming Pool and Spa Service comply with the principles of flexibility and functionality.

These new qualifications:▪ Meets the diversity of individual and enterprise needs

CPP31212 Certificate III in Swimming Pool and Spa Service and CPP41312 Certificate IV in Swimming Pool and Spa Service meet the diversity of individual and enterprise needs through a flexible qualification structure that:▪ comprises a core of compulsory units of competency and a pool of elective units of

competency, which includes both specified and non-specified electives, and enables individuals to design programs that reflect individual, enterprise, industry, regulatory and funding agency needs

▪ allows elective units to be imported from other qualifications in CPP07 Property Services Training Package

▪ allows elective units to be imported from other endorsed Training Package qualifications and accredited courses.

▪ Supports equitable access and progression of learnersCPP31212 Certificate III in Swimming Pool and Spa Service and CPP41312 Certificate IV in Swimming Pool and Spa Service support equitable access and progression of learners by:▪ allowing direct entry to the qualification

▪ including existing units of competency from CPP07 Property Services Training Package that provide access and credit to other qualifications in the property services industry as well as articulation with higher education qualifications

▪ providing for reasonable adjustment of assessment for candidates with disabilities

▪ providing for recognition of prior learning (RPL).

▪ Supports learner transition between education sectorsCPP31212 Certificate III in Swimming Pool and Spa Service and CPP41312 Certificate IV in Swimming Pool and Spa Service support learner transition between education sectors by:▪ allowing direct entry to the qualification, which ensures that applicants from senior

secondary schools, vocational education and training (VET) and higher education have access to the qualification

▪ including existing units of competency from CPP07 Property Services Training Package that provide access and credit to other qualifications in the property services industry as well as articulation with higher education qualifications.


▪ Supports implementation across a range of settingsCPP31212 Certificate III in Swimming Pool and Spa Service and CPP41312 Certificate IV in Swimming Pool and Spa Service may be delivered:▪ in a range of settings, including on and off-the-job locations on either a full or part-time

basis

▪ through structured work-based learning and assessment pathways, including apprenticeship and traineeship pathways

▪ through distance training and assessment pathways

▪ through training and assessment, assessment-only, and combined assessment and training and assessment pathways

▪ through work-based learning pathways.

▪ Supports sound assessment practiceCPP31212 Certificate III in Swimming Pool and Spa Service and CPP41312 Certificate IV in Swimming Pool and Spa Service support sound assessment practices through ensuring that assessment must:▪ comply with the endorsed Assessment Guidelines of CPP07 Property Services Training

Package and the Australian Qualifications Training Framework

▪ include direct observation of tasks in real or simulated work conditions, with questioning to confirm the ability to consistently identify and correctly interpret the essential underpinning knowledge required for practical application

▪ reinforce the integration of employability skills with workplace tasks and job roles

▪ confirm that competency is verified and able to be transferred to other circumstances and environments

▪ provide for reasonable adjustments for people with disabilities, where required; which could include access to modified equipment and other physical resources, and the provision of appropriate assessment support

▪ as far as is practical, take into account the language, literacy and numeracy capacity of the candidate in relation to the competency being assessed.

▪ Does not impose structural barriers to implementationThere are no structural barriers to the implementation of CPP31212 Certificate III in Swimming Pool and Spa Service and CPP41312 Certificate IV in Swimming Pool and Spa Service.

The two new SPS qualifications may be found in Appendix 1.

A copy of the Quality Reports completed by the editorial, equity and holistic quality assurance members of the DIISRTE Quality Assurance Panels are supplied as Appendix 2.


4 Impact of the continuous improvement project

4.1 Overview‘Swimming pool and spa technician’ is an emerging occupation. The existing provision of training in this area is limited and fragmented. The development of CPP31212 Certificate III in Swimming Pool and Spa Service and CPP41312 Certificate IV in Swimming Pool and Spa Service establishes qualifications that will provide a pathway for people seeking to enter the occupation, a means of recognising the skills of existing workers, and a way of promoting skills formation in the sector.

As these qualifications are in an emerging occupational area, there is a lack of registered training organisations (RTOs) with experience in the area, a shortage of skilled trainers and assessors, and an absence of quality training and assessment materials that reflect the skills embodied in the qualifications and associated units of competency. Nevertheless there is likely to be significant demand for the qualifications from both new entrants and more importantly, in the short term, from existing technicians who wish to have their skills recognised. Given this situation, RTOs are likely to face demand for both full and part-time delivery of the qualifications as well as for the provision of RPL services.

4.2 Industry priorities for implementationCPP31212 Certificate III in Swimming Pool and Spa Service and CPP41312 Certificate IV in Swimming Pool and Spa Service have been developed with the close involvement and support of the SPRAA and SPASA Australia.

Both associations have highlighted the need to attract new technicians to the industry through either traineeship or apprenticeship arrangements, including school-based apprenticeships, or retraining initiatives directed at attracting people from allied industries or people seeking a career change. Both associations have also indicated that there is likely to be significant demand from the existing technician workforce for recognition of prior learning. This reflects the absence of nationally recognised qualifications in the sector and the traditional ways in which technicians have gained skills in the industry, which has largely been through informal learning, on-the-job experience and non-accredited training.

Both of the peak associations have indicated that there is immediate demand for the introduction of the qualifications. This was confirmed by the scoping study undertaken by CPSISC. This study also showed that there is a need to foster higher-level skills sector. To this end, the new Certificate IV in Swimming Pool and Spa Service has been developed to provide a vehicle for fostering higher-level skills development. The need for higher-level skills is being driven by a variety of factors, including a greater emphasis on sustainability issues in the swimming pool and spa industry; the growth in pool and spa automation; growing consumer demand for more efficient pools and spas; increasing energy and water costs; and the introduction of new materials, technologies and products in the swimming pool and spa sector.


4.3 Industry expectations of delivery pathways and assessment The introduction of CPP31212 Certificate III in Swimming Pool and Spa Service and CPP41312 Certificate IV in Swimming Pool and Spa Service will provide nationally recognised, competency-based qualifications for people servicing swimming pools and spas.

In order to support the implementation of these qualifications, the swimming pool and spa sector – as represented by enterprises, the SPRAA, and the SPASA Australia – has highlighted the need for:▪ the provision of timely and cost-efficient RPL services to ensure that existing technicians can

gain recognition against the new qualifications

▪ skills upgrading programs for technicians’ assessors, based on individual units of competency in CPP31212 Certificate III in Swimming Pool and Spa Service and CPP41312 Certificate IV in Swimming Pool and Spa Service

▪ the provision of distance and online training programs based on the new qualifications to cater for adult learners, people interested in career change and retraining, and individuals in rural and remote areas

▪ full and part-time private and public provision of the new qualifications to ensure that new entrants to the industry have access to high quality skills development

•the development of training and assessment support materials to ensure consistency and quality of the delivery and assessment of the qualifications, especially given the relative lack of trainers and assessors in RTOs who are technically competent and have recent experience in the swimming pool and spa sector.

4.4 Systemic policy issuesTo ensure successful implementation of CPP31212 Certificate III in Swimming Pool and Spa Service and CPP41312 Certificate IV in Swimming Pool and Spa Service, a promotional and educational campaign by CPSISC, in conjunction with SPRAA and SPASA Australia, will be conducted to ensure that all relevant stakeholders are informed of the new qualifications.

Assistance will be provided wherever possible to streamline training delivery approaches for the new qualifications and encourage sharing of training and assessment resources to improve the consistency and validity of competency outcomes.


4.5 RTO and enterprise delivery issues of note, including resource implicationsThe implementation of CPP31212 Certificate III in Swimming Pool and Spa Service and CPP41312 Certificate IV in Swimming Pool and Spa Service will contribute to the establishment of quality, nationally consistent training and assessment arrangements for swimming pool and spa technicians. It will also:

•provide employers, government, industry regulators and community agencies with a profile of the competencies required by people engaged in servicing domestic, commercial and public swimming pools and spas.

▪ reduce consumer risk by ensuring that swimming pool and spa technicians have achieved industry-defined standards of performance.

The introduction of these new qualifications has a number of important implications. These are:• RTO planning for delivery of CPP31212 Certificate III in Swimming Pool and Spa Service

and CPP41312 Certificate IV in Swimming Pool and Spa Service:Public and private RTOs will need to plan for the introduction of CPP31212 Certificate III in Swimming Pool and Spa Service and CPP41312 Certificate IV in Swimming Pool and Spa Service. This will include: identifying appropriate staff and other resources developing learning and assessment strategies to support the delivery of the

qualificationso applying to have the qualifications added to their scope of registration.

• Availability of support materials for CPP31212 Certificate III in Swimming Pool and Spa Service and CPP41312 Certificate IV in Swimming Pool and Spa Service:These are new qualifications. At this stage, there are no national training and assessment materials to support the delivery of these qualifications.

• Availability of qualified trainers and assessors for CPP31212 Certificate III in Swimming Pool and Spa Service and CPP41312 Certificate IV in Swimming Pool and Spa Service:RTOs will need to identify and recruit qualified trainers and assessors to deliver the qualifications. Swimming pool and spa servicing is an emerging occupational area and there is a lack of personnel with expertise in the field and the qualifications required to meet the requirements for trainers and assessors set out in the AQTF and Standards for National VET Regulator (NVR) Registered Training Organisations 2011.

As the SPS material is new to this Training Package, there is no commencement and completion data available.


5 Components for endorsement

5.1 Draft endorsed materialThe following qualifications and qualification Employability Skills Summaries are submitted for endorsement (See Appendix 1 2):

• CPP31212 Certificate III in Swimming Pool and Spa Service• CPP41312 Certificate IV in Swimming Pool and Spa Service.

5.2 Licensing requirements or specific assessmentThe swimming pool and spa service sector is regulated and licensed on a different basis in each State and Territory. Across the country there are three broad groups of regulatory and licensing arrangements that impact on the sector.

These are:• building and construction• environmental health• consumer affairs.

The regulatory and licensing arrangements in each jurisdiction are summarised in Table 1.

State-based regulatory and licensing arrangements for SPS

Jurisdiction Building and construction

Consumer affairs Environmental health

Victoria No license requirement

No license requirement

No license requirement. Public Health and Wellbeing Act 2008 sets broad parameters for public pool management. Pool Operators Handbook recommends all public pool staff and management be trained

New South Wales


License requirement including educational requirement of CPC40808 Certificate IV In Swimming Pool and Spa Building

Public Health (Swimming Pool and Spa Pool) Regulations 2000 requires disinfection and cleanliness of public pools. Draft Public Swimming Pool and Spa Pool Code of Practice 2010 notes





that all pool operators should be competent in water treatment and quality

Queensland License required when work on infrastructure of pool exceeds $3300 with educational requirement of Certificate III in Swimming Pool and Spa Construction, Installation and Maintenance 30918QLD or equivalent.


No license requirement. Queensland Health Swimming Pool and Spa Water Quality Guidelines 2004 advise that public pool operators should undertake certified training in water chemistry, pool disinfection and water testing

Australian Capital Territory



Code of Practice for Public SwimmingPools/Spa Pools requires pool operator to be competent in relation to water quality

Tasmania No license requirement



Western Australia



Health (Aquatic Facilities) Regulations 2007 require public pools to be maintained by a trained Technical Operator in accordance with Section 6.2.7 of the Code of Practice for the Design, Construction, Operation, Management and Maintenance of Aquatic Facilities (May 2010)

South Australia

Building contractors license required for repair or alteration to swimming pool

Public and Environmental Health Act 1987 and Public and Environmental Health General Regulations 2006 require public





swimming pools required pool to be maintained by an appropriate person

Northern Territory



Public and Environmental Health Act approved by Cabinet in February 2011. New regulations under development

Table 1: Regulatory and licensing arrangements impacting on the SPS service sector

The existing licensing and regulatory regime may change in the near future due to:• The passage of the Australian Consumer Law (ACL) on 1 January 2011. This new

legislation, which replaces the former Trade Practices Act, has strengthened consumer protection provisions. The ACL includes: a new, national unfair contract terms law covering standard form contracts a new, national law guaranteeing consumer rights when buying goods and services,

which replaces existing laws on conditions and warranties a new, national product safety law and enforcement system a new, national law for unsolicited consumer agreements, which replaces existing State

and Territory laws on door-to-door sales and other direct marketing simple national rules for lay-by agreementso new penalties, enforcement powers and consumer redress options, which currently

apply nationally.

The introduction of the Australian Consumer Law may obviate the need for some industry specific licensing and regulatory arrangements that are directed at reducing consumer risks associated with contracts, such as contracts for swimming pool and spa construction and maintenance.

• The Council of Australian Government (COAG) initiative to introduce nationally consistent licensing arrangements. A review of licensing in the construction industry has commenced which will which consider the need for licensing in the swimming pool and spa industry. A report on the outcomes of the review is expected later in the year.

The development of the CPP31212 Certificate III in Swimming Pool and Spa Service and CPP41312 Certificate IV in Swimming Pool and Spa Service has taken into account the existing licensing and regulatory regime as well as the potential changes associated with the introduction of the Australian Consumer Law, the COAG initiative to introduce nationally consistent licensing arrangements, and potential changes in state and territory legislation, particularly in the area of environmental health and pool safety legislation i.e. safety barriers.


CPSISC and the two peak national industry bodies – SPRAA and SPASA Australia – believe that the development of CPP31212 Certificate III in Swimming Pool and Spa Service and CPP41312 Certificate IV in Swimming Pool and Spa Service has provided a set of benchmarks which can be used to inform future reforms in the licensing and regulatory arrangements in the swimming pool and spa service sector.

5.3 Mapping informationCPP31212 Certificate III in Swimming Pool and Spa Service and CPP41312 Certificate IV in Swimming Pool and Spa Service are new qualifications and there is no mapping data to be recorded.


5.4 CPP07 Property Services Training Package Version Modification History tableThe following table shows the CPP07 Property Services Training Package version modification history and the proposed wording for Version 13.

Version Release date

Comments

13 NSSC endorsement for the:

• addition of two new swimming pool and spa (SPS) qualifications:• CPP31212 Certificate III in Swimming Pool and Spa

Service• CPP41312 Certificate IV in Swimming Pool and Spa

Service• addition of thirty new SPS units of competency:

• CPPCMN3005A Complete client documentation• CPPSPS3001A Handle, transport and store swimming

pool and spa chemicals safely• CPPSPS3002A Perform basic swimming pool and spa

measurements and calculations• CPPSPS3003A Routinely maintain swimming pools

and spas• CPPSPS3004A Routinely maintain swimming pool

and spa water circulation and filtration systems• CPPSPS3005A Routinely maintain swimming pool

and spa dosing systems• CPPSPS3006A Routinely maintain swimming pool

and spa cleaning and vacuuming systems• CPPSPS3007A Routinely maintain swimming pool

and spa heating systems• CPPSPS3008A Work in the swimming pool and spa

servicing industry• CPPSPS3009A Maintain swimming pool and spa

stock• CPPSPS3010A Sell swimming pool and spa products

and services• CPPSPS3011A Use and maintain business technology

related to swimming pool and spa servicing


Version Release date

Comments

• CPPSPS3012A Read and apply information from swimming pool and spa technical manuals

• CPPSPS4001A Assess and treat water problems in swimming pools and spas

• CPPSPS4002A Install, service and repair swimming pool and spa circulation and filtration systems

• CPPSPS4003A Install, service and repair swimming pool and spa dosing systems

• CPPSPS4004A Install, service and repair swimming pool and spa cleaning and vacuuming systems

• CPPSPS4005A Install, service and repair swimming pool and spa heating systems

• CPPSPS4006A Install, service and repair low voltage swimming pool and spa lighting systems

• CPPSPS4007A Inspect, service and repair aquatic facility plant and equipment

• CPPSPS4008A Install, service and repair spas• CPPSPS4009A Estimate cost of swimming pool and

spa products and services• CPPSPS4010A Manage own role as a swimming pool

and spa technician• CPPSPS4011A Comply with regulatory requirements

for swimming pool and spa servicing• CPPSPS4012A Design, install and service automated

systems for swimming pools and spas• CPPSPS4013A Establish maintenance plans for

swimming pools and spas• CPPSPS4014A Drain and acid wash swimming pools

and spas• CPPSPS4015A Maintain spa water quality• CPPSPS4016A Advise on swimming pool and spa

products and services• CPPSPS4017A Detect leaks in swimming pools and

spas.

Table 2: CPP07 Version Modification History


Appendices


Appendix 1 SPS qualificationsCPP31212 Certificate III in Swimming Pool and Spa Service

Qualification requirements

Qualification notes

This is an entry-level qualification that provides the competencies required by swimming pool and spa technicians to routinely maintain swimming pools and spas in domestic, commercial and public settings.

The qualification is suitable for an Australian Apprenticeship pathway.

Packaging rules

To achieve this qualification, the candidate must demonstrate competency in:

• 18 units of competency:• 12 core units• 6 elective units.

The elective units must ensure the integrity of the AQF alignment and contribute to a valid, industry-supported vocational outcome and are to be chosen as follows:

• all six may be chosen from the elective units listed below• up to three units may be chosen from other Certificate III or Certificate IV qualifications in

CPP07, or another current Training Package or accredited course, provided they have not been previously chosen.

Core units

BSBWOR301B Organise personal work priorities and development

CPPCMN3005A Complete client documentation

CPPDSM3009A Maintain workplace safety in the property industry

CPPSPS3001A Handle, transport and store swimming pool and spa chemicals safely

CPPSPS3002A Perform basic swimming pool and spa measurements and calculations

CPPSPS3003A Routinely maintain swimming pools and spas

CPPSPS3004A Routinely maintain swimming pool and spa water circulation and filtration systems

CPPSPS3005A Routinely maintain swimming pool and spa dosing systems

CPPSPS3006A Routinely maintain swimming pool and spa cleaning and vacuuming systems

CPPSPS3008A Work in the swimming pool and spa servicing industry

SISCAQU201A Monitor pool water quality


SISCAQU304A Maintain pool water quality

Elective units

CPCCCM2010A Work safely at heights

CPCCOHS2001A Apply OHS requirements, policies and procedures in the construction industry

CPPDSM3010B Meet customer needs and expectations in the property industry

CPPSPS3007A Routinely maintain swimming pool and spa heating systems

CPPSPS3009A Maintain swimming pool and spa stock

CPPSPS3010A Sell swimming pool and spa products and services

CPPSPS3011A Use and maintain business technology related to swimming pool and spa servicing

CPPSPS3012A Read and apply information from swimming pool and spa technical manuals

HLTFA311A Apply first aid

RIIOHS202A Enter and work in confined spaces

Employability Skills Qualification Summary

Employability skill

Industry/enterprise requirements for this qualification

Communication

▪ listen to and understand work instructions, directions and feedback▪ speak clearly and directly to relay information▪ read and apply workplace-related documentation, such as Australian standards and

Australian Competition and Consumer Commission product safety guidelines▪ prepare customer documentation▪ interpret the needs of team members from clear information and feedback▪ apply basic numeracy skills to workplace requirements involving measuring and

calculating▪ establish and use networks▪ share information with other staff

Teamwork

▪ work with diverse individuals and groups▪ apply knowledge of own role as part of a team▪ identify and use the strengths of other team members▪ give and receive feedback to assist in meeting own, team and enterprise goals▪ apply strategies to support team members and prevent conflict within work teams

Problem solving

▪ develop practical solutions to workplace problems▪ show independence and initiative in identifying problems▪ solve problems individually or in teams▪ apply a range of strategies in problem solving▪ use numeracy skills to solve problems, e.g. time management and simple calculations▪ listen to and resolve concerns in relation to workplace issues▪ resolve client concerns relative to workplace responsibilities



Employability skill


Initiative and enterprise

▪ adapt to new situations▪ be creative in response to workplace challenges▪ identify opportunities that might not be obvious to others▪ generate a range of options in response to workplace matters▪ develop innovative solutions within established guidelines

Planning and organising

▪ collect and organise information▪ use basic business systems for planning and organising▪ take initiative and make decisions within workplace role and authorised limits▪ participate in continuous improvement and planning processes▪ work within or establish clear work goals and deliverables▪ identify resources required for workplace tasks▪ manage own time and priorities▪ adapt resource allocations to cope with contingencies

Self-management

▪ be self-motivated▪ implement sustainable practices▪ monitor and evaluate own performance▪ take responsibility at the appropriate level

Learning

▪ be open to learning new ideas and techniques▪ participate in ongoing learning▪ learn new skills and techniques▪ take responsibility for own learning▪ contribute to the learning of others by sharing information▪ participate in developing own learning plans, for example as part of performance

management

Technology

▪ apply a range of tools and items of equipment in servicing and maintaining swimming pools and spas

▪ use technology and related workplace equipment▪ use a range of manual and electronic measuring instruments to assess water quality▪ use basic technology skills to organise data▪ adapt to new technology skill requirements▪ apply WHS knowledge when using technology

The detail of the above employability skills is representative of the property services industry in general and may not reflect specific job roles. Learning and assessment strategies for this qualification should be based on the requirements as identified in units of competency that meet packaging guidelines.This table is a summary of employability skills that are typical of this qualification and should not be interpreted as definitive.


CPP41312 Certificate IV in Swimming Pool and Spa Service

Qualification requirements

Qualification notes

This qualification provides swimming pool and spa technicians with the competencies required to treat water quality problems as well as service and repair the key components of domestic, commercial and public swimming pools and spas.

The qualification is suitable for an Australian Apprenticeship pathway.

Packaging rules

To achieve this qualification, the candidate must demonstrate competency in:

• 20 units of competency:• 12 core units• 8 elective units.

The elective units must ensure the integrity of the AQF alignment and contribute to a valid, industry-supported vocational outcome and are to be chosen as follows:

• all eight may be chosen from the elective units listed below• up to three units may be chosen from other Certificate III, Certificate IV or Diploma

qualifications in CPP07, or another current Training Package or accredited course, provided they have not been previously chosen.

Core units

BSBRSK401A Identify risk and apply risk management processes

CPPACC4015A Follow site occupational health and safety requirements

CPPSPS3012A Read and apply information from swimming pool and spa technical manuals

CPPSPS4001A Assess and treat water problems in swimming pools and spas

CPPSPS4002A Install, service and repair swimming pool and spa circulation and filtration systems

CPPSPS4003A Install, service and repair swimming pool and spa dosing systems

CPPSPS4004A Install, service and repair swimming pool and spa cleaning and vacuuming systems

CPPSPS4009A Estimate cost of swimming pool and spa products and services

CPPSPS4010A Manage own role as a swimming pool and spa technician

CPPSPS4011A Comply with regulatory requirements for swimming pool and spa servicing

SISCAQU201A Monitor pool water quality

SISCAQU304A Maintain pool water quality


Elective unitsCPCCCM2010A Work safely at heights

CPCCOHS2001A Apply OHS requirements, policies and procedures in the construction industry

CPPCMN3004A Respond to enquiries and complaints

CPPSPS3010A Sell swimming pool and spa products and services

CPPCMN4002B Implement and monitor environmentally sustainable work practices

CPPCMN4004B Facilitate effective client relationships

CPPSPS3011A Use and maintain business technology related to swimming pool and spa servicing

CPPSPS4005A Install, service and repair swimming pool and spa heating systems

CPPSPS4006A Install, service and repair low voltage swimming pool and spa lighting systems

CPPSPS4007A Inspect, service and repair aquatic facility plant and equipment

CPPSPS4008A Install, service and repair spas

CPPSPS4012A Design, install and service automated systems for swimming pools and spas

CPPSPS4013A Establish maintenance plans for swimming pools and spas

CPPSPS4014A Drain and acid wash swimming pools and spas

CPPSPS4015A Maintain spa water quality

CPPSPS4016A Advise on swimming pool and spa products and services

CPPSPS4017A Detect leaks in swimming pools and spas

HLTFA311A Apply first aid

NWP277A Work safely with liquefied chlorine gas

RIIOHS202A Enter and work in confined spaces

SISCAQU303A Operate aquatic facility plant and equipment

SISCAQU305A Implement aquatic facility plant and equipment maintenance program

SISCAQU415A Develop aquatic facility maintenance procedures


Employability skill


Communication ▪ use appropriate techniques to give clear and accurate information to customers and work colleagues

▪ relay information and provide feedback to team members▪ interpret relevant regulations, legislation and definitions, codes, organisational policies,

industry standards, safety signs, plans, drawings and specifications, and project documentation

▪ demonstrate awareness of individual, social and cultural differences▪ research, prepare and present a range of documents relating to the servicing,

maintenance and repair of swimming pools and spas, including contracts, quotes, reports



Employability skill


and action plans▪ use effective interpersonal skills and communication techniques to provide advice on

ways of maintaining and servicing swimming pools and spas▪ use active listening skills and appropriate techniques to manage and resolve conflict

Teamwork

▪ develop effective relationships with clients▪ work effectively with others▪ consult with others to determine individual and team roles and responsibilities▪ provide specialist advice and feedback where required▪ maintain effective work relationships▪ identify team dynamics and causes of conflict and stress within teams

Problem solving

▪ apply logical processes, including the application of basic principles, system knowledge and experience, to ensure efficient and accurate troubleshooting of faults in swimming pools and spas

▪ identify from first principles faults beyond available maintenance data for key swimming pool and spa systems

▪ seek satisfactory resolution of issues raised by clients▪ use appropriate strategies to identify, mitigate and eliminate risks▪ estimate the cost of measures associated with the maintenance and servicing of

swimming pools and spas

Initiative and enterprise

▪ analyse own work practices and process outcomes critically▪ engage colleagues and share knowledge on the servicing, maintenance and repair of

components of swimming pools and spas▪ adapt to new workplace situations▪ apply sustainability principles to work preparation and application to ensure efficient

use of resources and minimise the environmental impact of work activities

Planning and organising

▪ plan and coordinate work activities▪ prepare and administer documentation and implement organisational policies and

procedures▪ collect, organise and collate information▪ plan servicing, repair and maintenance activities within time and cost restraints▪ develop risk management plans, personal development plans, and reports

Self-management

▪ identify limitations of role, responsibilities and abilities and follow ethical practices, regulatory and organisational requirements and business standards

▪ work without supervision▪ model sustainable practices▪ use feedback to improve own performance▪ use personal presentation, manner and language consistent with industry code of

practice▪ assess competing demands for work time and identify and organise tasks to achieve



Employability skill


individual, team and enterprise work priorities

Learning

▪ identify and access professional development opportunities▪ maintain knowledge of current codes of practice, standards, regulations, practices and

industry updates▪ assess personal strengths and weaknesses in providing swimming pool and spa

maintenance and repair services against job requirements, industry competency standards and other relevant benchmarks to determine personal development priorities and action where necessary

Technology

▪ apply a range of manual and electronic tools and items of equipment in identifying and assessing faults in swimming pools and spas and their components

▪ use and interpret the output of a range of manual and electronic measuring instruments in monitoring and maintaining water quality

▪ use information technology to undertake research and complete business processes▪ calibrate relevant tools and equipment▪ apply general purpose computer software, such as word processing and database

packages, to prepare reports▪ apply global positioning systems (GPS) to locate and plan routes between designated

work sites▪ use the world wide web to access information on swimming pool and spa products and

servicesThe detail of the above employability skills is representative of the property services industry in general and may not reflect specific job roles. Learning and assessment strategies for this qualification should be based on the requirements as identified in units of competency that meet packaging guidelines.This table is a summary of employability skills that are typical of this qualification and should not be interpreted as definitive.


Appendix 2 Editorial, equity and quality report


Editorial report


EDITORIAL REPORT FROM JANA SCOMAZZON

SECTION 1 DETAILS OF DRAFT TRAINING PACKAGE COMPONENTS

INFORMATION REQUIRED DETAIL

Training Package title and code

CPP07 Property Services Training Package (Version 13): Swimming pool and spa material

Number of new or revised qualifications or total number if a whole Training Package review

Two new qualifications:

• CPP31212 Certificate III in Swimming Pool and Spa Service• CPP41312 Certificate IV in Swimming Pool and Spa Service

Number of new or revised units or total number if a whole Training Package review

30 units of competency:

• CPPCMN3005A Complete client documentation• CPPSPS3001A Handle, transport and store swimming pool and spa

chemicals safely• CPPSPS3002A Perform basic swimming pool and spa measurements

and calculations• CPPSPS3003A Routinely maintain swimming pools and spas• CPPSPS3004A Routinely maintain swimming pool and spa water

circulation and filtration systems• CPPSPS3005A Routinely maintain swimming pool and spa dosing

systems• CPPSPS3006A Routinely maintain swimming pool and spa cleaning and

vacuuming systems• CPPSPS3007A Routinely maintain swimming pool and spa heating

systems• CPPSPS3008A Work in the swimming pool and spa servicing industry• CPPSPS3009A Maintain swimming pool and spa stock• CPPSPS3010A Sell swimming pool and spa products and services• CPPSPS3011A Use and maintain business technology related to

swimming pool and spa servicing• CPPSPS3012A Read and apply information from swimming pool and

spa technical manuals• CPPSPS4001A Assess and treat water problems in swimming pools and

spas• CPPSPS4002A Install, service and repair swimming pool and spa

circulation and filtration systems• CPPSPS4003A Install, service and repair swimming pool and spa dosing

systems• CPPSPS4004A Install, service and repair swimming pool and spa

cleaning and vacuuming systems• CPPSPS4005A Install, service and repair swimming pool and spa

heating systems• CPPSPS4006A Install, service and repair low voltage swimming pool

and spa lighting systems• CPPSPS4007A Inspect, service and repair aquatic facility plant and

equipment


• CPPSPS4008A Install, service and repair spas• CPPSPS4009A Estimate cost of swimming pool and spa products and

services• CPPSPS4010A Manage own role as a swimming pool and spa

technician• CPPSPS4011A Comply with regulatory requirements for swimming pool

and spa servicing• CPPSPS4012A Design, install and service automated systems for

swimming pools and spas• CPPSPS4013A Establish maintenance plans for swimming pools and

spas• CPPSPS4014A Drain and acid wash swimming pools and spas• CPPSPS4015A Maintain spa water quality• CPPSPS4016A Advise on swimming pool and spa products and services• CPPSPS4017A Detect leaks in swimming pools and spas

Sampling size of units The qualification and units of competency detailed above.

Summary of comments including a definitive statement on whether the draft endorsed components meet the requirements in Section 2

There was a range of matters raised with the developer during the editorial review which were resolved to this editor’s satisfaction.It is noted that during the review it was suggested that if technician’s reading skills need to be supported, as evidenced by the development of CPPSPS3013A Read and apply information from swimming pool and spa technical manuals, then perhaps the unit scope could be broadened to include reading skill development for more than just technical manuals. The ISC advised that the correct interpretation and application of SPS technical manual information is a significant enough issue in the industry to warrant there being a unit specific to manuals. This reviewer also explored with the ISC whether the unit could be replaced by a unit under development in the Foundation Skills Training Package (FS TP). The ISC advised that it considers the FS TP to offer a significant and much-needed opportunity to improve construction and property services workers with literacy and numeracy skill development – and to this end the ISC had responded in detail during the development of that Training Package – but that developing CPPSPS3013A was principally a timing issue as the unit is a response to a critical and immediate need, whereas the FS TP is still under development with its endorsement date unknown and ISCs’ approach to incorporating FS TP units into qualification packaging rules is still under consideration. This reviewer considers the ISC’s response to be a valid one.A related point is that given the generic nature of two of the units, the possibility of using imported unit alternatives was discussed:

• CPPSPS3008A Complete client documentationThe ISC had considered imported units but considered a CPP07 unit required. It did however recode the unit to a common unit rather than an SPS unit (CPPCMN3005A) and remove the swimming pool and spa-specific information so that the unit could be a common unit used in a range of CPP07 contexts.

• CPPSPS3011A Sell swimming pool and spa products and servicesIt was suggested that an imported retail unit could be considered in place of this unit. The ISC advised that discussions with industry indicated that the focus of the unit was on the products and services rather than the retail


skills and so a technical rather than retail focus was intended – particularly given that swimming pool and spa technicians often sold products and services at a client’s home and not necessarily in a retail outlet. This reviewer considers this approach reasonable.

This reviewer queried why there was a stand-alone unit on Monitor pool water quality (SISCAQU201A) in the core of the Certificate IV qualification packaging, when there was not a stand-alone 'monitor spa water quality' unit despite the qualification referring to both swimming pools and spas. The developer advised that as hot water contamination in spas is “a major and not well understood public health issue”, the PSC and industry didn’t wish to focus on that unit at this point in time but rather agreed to adopt the imported units ‘Monitor pool water quality’ and ‘Maintain pool water quality’. The developer further advised that the newly developed unit on maintaining spa water quality covers all industry requirements in terms of spa water.The qualifications meet flexibility policy requirements with regard to the core and elective ratio and choice of units from outside the qualification. They offer a range of imported units, thereby increasing transferability.It is the opinion of this editor that the draft endorsed components meet the agreed requirements for editing set out in Section 2 below.

Person completing the Editorial Report and organisation

Jana Scomazzon, LTG Pty Ltd

Date completed 5 September 2012


SECTION 2 EDITORIAL CHECKLIST OF DRAFT TRAINING PACKAGE COMPONENTS

EDITORIAL REQUIREMENTS COMMENTS

GENERAL INFORMATION

1 Draft endorsed components have been proofread and edited against Training Package Development Handbook policy by the ISC/developer prior to the formal editorial review.

Yes

2 Draft components are compliant with the most recent CAT template OR are in the format agreed between the developer and the Department (check confirmation of agreement if the latter).

Yes

3 Training Package information is sequenced correctly and is complete.

Not required given submission format.

4 Training Package code (and review date if NSSC Endorsement required) is included and confirmed with ISC as being correct.

Yes, this will be Version 13 of CPP07.

5 Preliminary pages and ‘Introduction’ include:

a. Information on changes from the previous Training Package and transition information, i.e. mapping table

b. A modification historyc. A description of specific Training

Package industry coverage.

Not sighted

6 Information on qualifications suitable for VET in schools is included in the Qualification Framework section.

N/A to the two swimming pool and spa qualifications submitted for endorsement.

7 Information on Australian Apprenticeships is included in the Qualification Framework section.

Yes. Information on Australian Apprenticeships is included in the two qualifications by way of explicit advice that the qualifications are suitable for an Australian Apprenticeship pathway.



ASSESSMENT GUIDELINES

8 Has any additional industry specific information/ examples been added to the mandatory Assessment Guidelines text? Is this consistent with the mandatory text?

Not sighted

UNITS OF COMPETENCY

9 Unit codes and titles are consistent with Training Package Development Handbook policy, and are accurately cross-referenced throughout the mapping documents, packaging rules, Index and any reference to pre or co-requisite units.

Yes, although it is noted that the ISC retained version identifiers in the unit codes of these new units of competency, as in addition to the concerns it had regarding the removal of the identifiers at this stage of the TGA migration process, given that there has been no system-wide communication to stakeholders about changes the ISC is not in a position to remove them. CPSISC advised that it had previously discussed its intended approach with the Office of the NSSC; that is, to include an "A" for all new units being readied for endorsement as part of this reporting cycle.

10 Units of competency and their content are inserted in full, including any imported units of competency.

Yes

11 Units of competency have all necessary components, including:• Unit descriptor (including

licensing/regulatory advice)• Employability skills• Pre-requisite units (optional)• Application of the competency• Competency field (optional)• Sector (optional)• Elements of competency• Performance criteria• Required skills and knowledge• Range statement• Evidence guide, including:

– Critical aspects of evidence and assessment

– Conditions under which competency may be assessed

– Relationship to other units, including co-requisites

– Resource implications.

Yes. The CAT unit template has been applied in line with the instructions in the CAT User Guide.



12 If not using the CAT template, the unit of competency elements and performance criteria are consistent with numbering conventions.

CAT template used.

QUALIFICATIONS

13 Qualification codes and titles are consistent with Training Package Development Handbook policy, and are accurately cross referenced throughout the Training Package and index.

Yes

14 Packaging rules and contextualisation advice are consistent with Training Package Development Handbook policy.

Yes

15 A qualification pathways chart is inserted.

Not sighted

SKILL SETS

16 Skill sets have been noted in the qualifications framework where applicable.

N/A. Skill sets were not part of the suite of material reviewed.

17 Skill sets do not purport to be qualifications or contain electives.

N/A

18 Skill sets clearly identify licensing/regulatory advice where applicable.

N/A


Equity report


EQUITY REPORT FROM JANA SCOMAZZON

SECTION 1 DETAILS OF DRAFT TRAINING PACKAGE COMPONENTS

INFORMATION REQUIRED DETAIL


CPP07 Property Services Training Package (Version 13): Swimming pool and spa material


Two new qualifications: CPP31212 Certificate III in Swimming Pool and Spa Service CPP41312 Certificate IV in Swimming Pool and Spa Service


30 new units of competency: CPPCMN3005A Complete client documentation CPPSPS3001A Handle, transport and store swimming pool and spa

chemicals safely CPPSPS3002A Perform basic swimming pool and spa measurements and

calculations CPPSPS3003A Routinely maintain swimming pools and spas CPPSPS3004A Routinely maintain swimming pool and spa water

circulation and filtration systems CPPSPS3005A Routinely maintain swimming pool and spa dosing

systems CPPSPS3006A Routinely maintain swimming pool and spa cleaning and

vacuuming systems CPPSPS3007A Routinely maintain swimming pool and spa heating

systems CPPSPS3008A Work in the swimming pool and spa servicing industry CPPSPS3009A Maintain swimming pool and spa stock CPPSPS3010A Sell swimming pool and spa products and services CPPSPS3011A Use and maintain business technology related to

swimming pool and spa servicing CPPSPS3012A Read and apply information from swimming pool and spa

technical manuals CPPSPS4001A Assess and treat water problems in swimming pools and

spas CPPSPS4002A Install, service and repair swimming pool and spa

circulation and filtration systems CPPSPS4003A Install, service and repair swimming pool and spa dosing

systems CPPSPS4004A Install, service and repair swimming pool and spa cleaning

and vacuuming systems CPPSPS4005A Install, service and repair swimming pool and spa heating

systems


CPPSPS4006A Install, service and repair low voltage swimming pool and spa lighting systems

CPPSPS4007A Inspect, service and repair aquatic facility plant and equipment

CPPSPS4008A Install, service and repair spas CPPSPS4009A Estimate cost of swimming pool and spa products and

services CPPSPS4010A Manage own role as a swimming pool and spa technician CPPSPS4011A Comply with regulatory requirements for swimming pool

and spa servicing CPPSPS4012A Design, install and service automated systems for

swimming pools and spas CPPSPS4013A Establish maintenance plans for swimming pools and spas CPPSPS4014A Drain and acid wash swimming pools and spas CPPSPS4015A Maintain spa water quality CPPSPS4016A Advise on swimming pool and spa products and services CPPSPS4017A Detect leaks in swimming pools and spas

Sampling size of units Material detailed above

Summary of comments including a definitive statement on whether the draft endorsed components meet the requirements in Section 2

It is this reviewer’s opinion that the draft endorsed components above meet the agreed requirements for access and equity set out in Section 2 below.

The qualification packaging rules comply with NSSC flexibility requirements regarding core and elective balance and the inclusion of accredited courses as an optional source of some elective units.

The new units do not having any prerequisite requirements associated with them.

A range of equity matters was discussed with the ISC and developer during the review. Those noted here for consideration by the holistic quality assurance panellist are:

While the two qualifications meet policy requirements regarding flexibility, with its 12 core units – a large number given the overall total number of units required (18) – the Certificate III appears onerous. The ISC advised the packaging rules and their unit configuration were considered essential by the project steering committee and its industry regulator and Commonwealth agency members. With flexibility in mind, suggested rationalisation of two core units (e.g. BSBWOR301A and CPPSPS3008A) was not considered an option as “the SPS unit was developed to meet the ethical issues surrounding being on private property, while the BSB unit is more about planning their own work schedule which is important for the individual working in the van etc”. This reviewer accepts the need to reflect external regulatory and accrediting requirements.

With flexibility in mind, it was suggested that the Certificate III pool of electives could be expanded as the candidate had the comparatively limited choice of six elective units from a list of 10. This contrasted significantly with the more flexible choice available in the Certificate IV


qualification (eight electives from a list of 23).

Person completing the Equity Report and organisation

Jana Scomazzon, LTG Pty Ltd

Date completed 5 September 2012


SECTION 2 EQUITY CHECKLIST OF DRAFT TRAINING PACKAGE COMPONENTS

EQUITY REQUIREMENTS COMMENTS

Endorsed components of a Training Package must

… reflect contemporary work organisation

1 Is there clear information on:• the nature of the workforce,

including public and private sector, full and part time workers, permanent and casual staff, age breakdowns?

• the cultural diversity of the workforce and under-represented groups?

Yes

2 Is there evidence that the consultation and validation processes included under-represented groups?

Yes, consultation was appropriate and satisfactory.While there participation of organisations directly representing equity groups was not evident in the consultation register, the national representation in this project including of peak associations is considered sufficient.


… meet the diversity of individual and enterprise needs

3 Are the units of competency written clearly and concisely so that they can be correctly and consistently interpreted by users?

Mostly, although: These units, particularly the performance criteria and repeated

generic information (like ‘in line with enterprise requirements’) could better reflect a streamlined product, but the ISC advised that “it is the ISC’s intention to ensure internally consistent, assessable and auditable product until such time as finalised streamlining standards indicate a clear direction as to required alternatives, if any.” I agree that Training Package development underway should work with current rather than anticipated policy.

The large number of performance criteria (PC) associated with some elements does not support the streamlining process to come; however given that streamlining standards are not yet an endorsed requirement, this approach does not run counter to current development policy.

The matter of the large number of PC is compounded by noted lack of consistency in the number of PC to an element within some units. This structural variation may be seen for example in ‘CPPSPS3002A Perform basic swimming pool and spa measurements and calculations’, where the first element has nine PC but the third (final) element only one. The developer’s considered response to equity comment on this matter was that



‘the number of PC is not an issue – it is a description of work’. This reviewer supports PC representing a breakdown of work, but considers a single performance criterion in an element to perhaps reflect an element that could be treated differently within the unit.

4 Can the content of the units of competency easily be made culturally appropriate?

Yes.

5 Are the performance criteria inclusive of other concepts of ‘organisation’ or ‘workplace’?

Yes.


… support equitable access and progression of learners

6 If competency standards include stand-alone communication units, have they been developed for use at a range of qualification levels?

The unit CPPCMN3005A Complete client documentation which deals with written communication can be used at a range of qualification levels.

7 Has the wording in the units of competency been written to ensure inclusivity of equity groups where possible?

Yes.

8 Are the language, literacy and numeracy skills required to complete the workplace tasks described and appropriate for the qualification outcome?

Yes.

9 Does the language, literacy and numeracy content in the units of competency reflect the level of importance/centrality of those competencies to the workplace task?

Yes.

10 Are the items specified in the Required Skills and Knowledge section clear and necessary to achieve the unit outcomes?

Yes.

11 Are the performance criteria specific enough to convey meaning?For example, references to ‘as appropriate to the workplace’ or ‘in accordance with organisational requirements’ can make a unit of competency vague and difficult to interpret.

Yes.



12 Do the units of competency make clear whether a person needs to read and comprehend workplace documentation or whether the issue is one of awareness of its existence relevant to the job role and where it can be sourced?

Yes.


… support implementation across a range of settings

13 Are all the critical terms and phrases in the performance criteria (written in bold and italics) further defined in the range statement?

Yes.

14 Does the range statement cater for reasonable adjustment by allowing for different work environments and situations that may affect performance?

Yes.


… support sound assessment practice

15 Is the suggested Method of Assessment in the Evidence Guide an appropriate way to assess performance for the unit of competency?For example, a written test or report would be inappropriate if the unit does not require any writing competence.

Yes.

16 Does the suggested Method of Assessment in the Evidence Guide provide flexibility suitable for equity groups, in particular Indigenous people, people with a disability, inclusive of gender and other cultures?

Yes.


Holistic QA report


QUALITY REPORTPREPARED FOR CONSTRUCTION AND PROPERTY SERV ICES INDUSTRY SKILLS COUNCIL BY :Nicola BurridgeTMI Management SolutionsSeptember 2012

SECT ION 1: DETAILS OF DRAFT TRAIN ING PACKAGE COMPONENTS

INFORMAT ION REQUIRED

DETAIL


Property Services Training Package (CPP07) Version 13


2 new qualifications:CPP31212 Certificate III in Swimming Pool and Spa ServiceCPP41312 Certificate IV in Swimming Pool and Spa Service.


30 new units of competency

Sampling size of units 10 unitsSummary of comments including a definitive statement on whether the draft endorsed components meet the Training Package Quality Principles in Section 2

The panel member has reviewed draft units of competency, qualifications and case for endorsement plus equity & editing reports, which confirm that draft components meet requirements.

Responsiveness: Industry peak bodies have initiated the development of this content; they and other industry representatives participated in the Project Steering Committee; scoping, development and consultation processes have been soundRecognition: some connectivity is recognised through use of common construction and property services units and a small number of units from other Training Packages; units covering business technology, selling and professional development are other areas where this could be strengthened; AQF alignment of qualifications is appropriate and packaging rules are clear and consistentFlexibility: qualifications meet flexibility policy requirements; while nominated elective choices are quite restricted, users are able to pick up other units under flexible packaging rules; there are no pre-requisite units or entry requirements; units may be applied in diverse contexts.

Functionality: units are clearly written and support sound assessment with clear, specific information in required skills, required knowledge and critical aspects; other parts of the Evidence Guides are quite generic and could be made more specific; units could be substantially streamlined; units are presented in the CAT format; Training Package policy is met. Note that new units retain


the ‘A’ identifier and CPSISC has advised that it had previously discussed its intended approach with the Office of the NSSC; that is, to include an "A" for all new units being readied for endorsement as part of this reporting cycle.

In summary, it is the panel member’s view that draft components meet Training Package quality principles.

Panel member completing Quality Report

Nicola Burridge, TMI Management Solutions

Statement confirming Panel member has not been involved in the development or validation activities associated with this Training Package

Nicola Burridge has not been involved in development or validation activities associated with this Training Package

Date completed 13 September 2012SE C T I O N 2 : CO MM E N T S O N HO W DR A F T TR A IN I NG PA C K A G E CO MP O NE N T S ME E T QU A L I T Y PR IN C IP L E S

Q U A L I T Y P R I N C I P L E S

KE Y F E A T U R E

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E V I D E N C E C O M M E N T S

The endorsed components of a Training Package must …

How do the endorsed components of a Training Package achieve this?

Provide brief commentary on the whether the draft endorsed components meet the Quality Principles with specific reference to the evidence provided

Responsiveness

…to the needs of contemporary

industry and its workforce

Reflect contemporary work organisation and job profiles incorporating a futures orientation

Open and inclusive consultation and validation commensurate with scope and impact is conducted

Other national and international standards for skills are considered

All content is new. Proposed qualifications are direct response to industry feedback, in particular from the Swimming Pool Retailers Association of Australia [SPRAA] and the Swimming Pool and Spa Association of Australia [SPASA Australia] about need for recognition of job roles, setting of benchmarks and providing access to training

More broadly this development supports other initiatives to improve pool safety

Consultation processes have been appropriate to scope, including: Sound representation on Project

Steering Committee including enterprises and peak bodies – this group discussed and made decisions on stakeholder feedback

Face to face workshops in Western Australia, New South Wales, Victoria, South Australia and Queensland (124 attendees, mainly from private industry)

Be driven by industry’s needs

Clever, sustainable approaches to incorporate feedback from stakeholders

Respond to government broad policy initiatives

Innovative responses to government policy initiatives



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Broader online consultation for all draft content

An issues register recorded stakeholder comments and action taken

Recognition

..of an individual’s competence across

industries and occupations

Recognise convergence and connectivity of skills

Incorporation of cross industry units and qualifications

Some connectivity with other occupations is recognised in the proposed content. In particular, qualifications either include or offer as electives: some common property services and

construction units pool water quality units from Sport,

Recreation and Fitness (SIS10) a small number of cross-industry

units from the Business Services Training Package in the areas of risk management and work planning

Some of the units created do seem to reflect generic skills and could be covered by other cross-industry units (e.g. use of technology, selling). CPSISC has indicated strong industry preference for sector specific units

Packaging rules are clearly and consistently expressed and appropriately aligned. Licensing and regulatory issues that impact on this work fall into the categories of environmental health, building and construction and consumer affairs. Requirements vary between States and Territories, with no licensing requirement in many jurisdictions. Regulators were consulted during development.

The reviewer has not sighted documentation, but CPSISC advises that details around licensing requirements are outlined in the Assessment Guidelines of CPP07 V13

Support movement of skills within and across organisations and sectors

Clear and consistent packaging rules for qualificationsQualification framework and pathways are effectively designedIncorporation of skill sets

Promote national and international portability

Qualification outcomes are aligned with the Australian Qualifications FrameworkOther national and international standards for skills are considered

Reflect licensing and regulatory requirements

Solutions to incorporate licensing and regulatory requirements are brokered



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Flexibility

…to meet individual enterprise and learner needs

Meet the diversity of individual and enterprise needs

Clear and consistent packaging rules for qualifications

Provide flexible qualifications that enable application in different contexts

Both qualifications meet flexibility requirements with at least one third of units as electives and one sixth of electives able to be selected from other qualifications from another Training Package or accredited courses.

Both qualifications allow for direct entry. There are no pre-requisite units of

competency reduce flexibility. Units may be applied in diverse contexts. On CPP31212 Certificate III in Swimming

Pool and Spa Service the equity report questioned: whether it is too onerous with 12 core

units the overlap between BSBWOR301A

and CPPSPS3008A – both units that cover content around work planning, priorities and professional development

the small number of elective choices nominated

While the flexibility rules allow for a broader range of units to selected when required, the panel member concurs that CPPSPS3008A seems to cover the content of BSBWOR301A. The ISC advises that the Project Steering Committee considers the proposed approach essential and that “the SPS unit was developed to meet the ethical issues surrounding being on private property’’. This may be the case, but it also covers and duplicates quite a broad range of other work functions.

Support equitable access and progression of learners

Provide multiple entry and exit points1.Pre and co-requisite units of competency are minimizedUnits of competency are clearly written and have consistent breadth and depth

Support learner transition between education sectors

Advice is provided on implementation/pathways

Functionality

…through ease of understanding,

clever design and consistency with

policy and

Support implementation across a range of settings

Advice is provided on implementation/pathways

Units of competency are clearly written and support sound assessment: expression of requirements across

units is consistent knowledge and skills requirements

Support sound assessment practice

Units of competency are clearly written and have consistent breadth and depth



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publication requirements are generally specific and detailed,

and therefore provide sound guidance to users about scope and depth

critical aspects of assessment statements provide unit specific information - this could be enhanced with more guidance on consistency and range requirements

Some other aspects of Evidence Guides are generic in nature. There is an opportunity to enhance this, along with reviewing whether units need to continually reference enterprise procedures, especially in performance criteria where the function is not procedurally based

Draft units of competency are in CAT format; the draft qualifications are not in CAT format as per normal CPSISC approach with this Training Package.

Training package policy is met

Not impose structural barriers to implementation

Clear and consistent packaging rules for qualificationsCompliance with the National Training Information System (NTIS)/National Register standard for loading and publicationCompliance with Training Package policy


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