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NC State University2008 Staff Well-Being Survey

Project Overview

Personnel Connections Meeting

Nancy Whelchel, Ph.DUniversity Planning and AnalysisDecember 13, 2007

http://www2.acs.ncsu.edu/UPA/survey/staff/PersonnelConnections.Dec13_07.ppt

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Overview of Presentation

• Project history• Proposed objectives • Advisory committee• Tasks• Timeline• Survey population• Survey methods• Questionnaire• Discussion

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Project History

• 2002 Classroom Climate Survey Undergraduate & Graduate Students [DUAP]

• 2004 Campus Climate Survey Undergraduate & Graduate Students [UPA]

• 2006 Proposed Staff Survey put on hold [Staff Senate]

• Fall 2006 Faculty Well-Being Survey Tenure-track & NTT, full-time, on-campus faculty [UPA]

• Spring 2007: Provost Nielsen & VC Leffler agree to co-sponsor Staff Survey

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Project Objectives

1) Assess NC State staff well-being and identify noteworthy sub-group variations

2) Identify strengths and challenges in programs/services/policies and the general campus climate to help campus leaders more effectively promote staff well-being among their respective constituents.

3) Identify new or previously unmet staff needs.4) Provide data to suggest directions for the allocation

of limited resources to valued/preferred areas impacting staff well-being.

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Advisory Committee

@20 members:• University Planning & Analysis• Staff Senate• Human Resources• Office of Diversity and African American Affairs• Office of Equal Opportunity• Facilities• Libraries• Council on Status of Women• International Programs• Extension Personnel

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Advisory Committee

Name Unit Title

Nancy Whelchel, Chair UPA Assist DirBarbara Carroll HR VCGarden Freeman Maintenance - Trades SuperintendentMelissa Godwin UPA CoordinatorYvette Griffin HR - Benefits DirectorMarcia Gumpertz DAAA - Faculty & Staff Asst VPMichelle Healey* Computer Sci Engr Admin AsstGalen Jones HR-Employee Relations DirectorTerree Kuiper HR - Employment & Compensation DirectorAranzazu Lascarain International Programs CoordinatorLisa Marshall Nuclear Engr - Outreach & New Student Advsr DirectorNikki Price Facilities - Personnel Services Asst DirSheri Schwab CALS - Dean's Office (Personnel) Assoc DirWendy Scott Libraries - Org, Design & Learning Asst DirJoni Spurlin UPA - Assessment DirectorE'very Ware Extension Technology Services Tech Support SpecialistMelissa Watkins* Transportation - Parking Enforcement Mngr Admin Asst IIGail Willis* University Housing-AVC Operations Admin AsstJoanne Woodard OEO VP

*Faculty Senate rep

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Tasks

Committee:• Serve as liaison between constituents and survey

group• Outline survey objectives• Establish timeline• Determine survey population parameters• Identify topics to cover in survey• Advise on data collection methodologies

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Tasks

Committee (continued) :• Questionnaire development• Develop NC State ‘cover letter’ for survey• Develop & help implement methods to promote

survey and encourage participation• Determine data analysis strategy• Review/revise draft reports• Share results with constituents and campus

community

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Tasks

UPA• Lead advisory group & serve as point person• Literature review• Institutional Review Board (IRB) process• Develop questionnaire• ID population (and select sample)• Develop data collection methodologies• Conduct pre-test of questionnaire• Administer survey (including sending initial

announcements and all follow-up reminders)

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Tasks

UPA (continued) :• Data cleaning and analysis• Prepare tables of results• Prepare draft report; revise as per committee

feedback• Prepare full documentation of survey methods• Give presentations on results to campus community• Respond to ad hoc requests for additional

analyses/reports/presentations

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TimelineTime Period Task

Identify survey topics (general to specifics)

Determine population parameters

Determine data collection strategies

July – December ‘07 Draft survey questionnaire

Pre-test questionnaire

Revise/Finalize questionnaire

March '08 ID final population

March - April ‘08 Survey in field

April - June Initial Data Analysis

Summer ‘08 Draft Reports

September ‘08 Final Reports

April – June ‘07

January ‘08

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Survey PopulationIn general, has Staff Senate representation

NO Sampling: ALL are included

Include:• SPA• EPA Professional• Librarians• Extension staff• Permanent • Time-limited• 0.5 FTE or higher• Employed at NCSU for

6+ months (e.g., non-probationary)

Exclude:• 3D List members • Post-docs• Graduate Teaching &

Research Assistants

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Survey Methods

Voluntary– Staff are NOT required to participate– Staff are given time during normal working hours

to participate

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Survey Methods

Confidential (but NOT anonymous)

– UPA will need Unity ID or Employee ID to control access to survey

– ID will be replaced by random ID and crosswalk destroyed

– Demographic information will be collapsed in individual records (e.g., age, yrs at NCSU)

– Reports include aggregate-level results only– FERPA protections

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Survey Methods

Advertising• Article in Fall 2007 Wolfbeat• Presentations

– Faculty Senate– Personnel Connections– (Executive Officers, Vice Provosts, etc.)

• Article in Bulletin• Information in Employee Appreciation Week materials

and events• WORD OF MOUTH !!!

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Survey Methods

Announcements/Invitations• Pre-notification letter (all; from Provost & VC Leffler)

• Email invitation (everyone with valid email address)

• Paper survey packet (all “skilled crafts” & “service/maintenance; all w/out valid email)

• Kiosk at Employee Appreciation Week• Follow-ups to non-respondents (up to 3)

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Survey Methods

IncentivesRandom drawings for:

– 2 tickets to 2008 non-conference football game– 2 tickets to 2008-2009 non-conference men’s

basketball game• Director of Athletics, Lee Fowler

– 10 vouchers (2 tickets each) for 2008-2009 NC ARTS performance• Assoc VC Alex Miller

– 4 $50 Bookstore gift cards• VC Charlie Leffler

– Alumni Association apparel and/or State Club gift certificate• Assoc VC Lennie Barton

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Survey Methods

Administration mode– Online (English only)– Paper (English & Spanish)

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Questionnaire Topics

• Overall Satisfaction & Engagement

• Work Activities • Working Relationships • Leadership &

Supervision• Support & Professional

Development• Performance Evaluation

• Salary & Benefits• Campus Climate and

Diversity/Multiculturalism• Vision and Direction • Work/Life Balance• Campus Infrastructure &

Physical Environment• Campus Recreational &

Cultural Activities• Demographics

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Questionnaire

Recurring Themes:• Individual experiences and opinions• “Work unit” vs “Department”• Respect• Fairness• Communication• Involvement and Empowerment• Recognition and Rewards

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Questionnaire

• @ 235 closed-end questions• 5 - 6 open-end

– Why seriously considered leaving NC State in the past 2 years

– (EPA only) Describe performance review process used for current position

– Most important changes to improve currently available benefits

– Most positive aspects of being an NC State staff member– Most serious problems/concerns related to working at NC

State– Most significant changes that should be made to improve

quality of work life at NC State

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Reports/Presentations

• Online reports w/ responses broken down by:– Division and/or large departments– EPA vs SPA– Occupational activity code– # years at NC State– Gender– Race/ethnicity– Other…

• Topical presentations on request• (Summary reports w/ recommendations)

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Discussion

Questions?

Suggestions?

Comments?