1 moving telework forward in the commonwealth robin mack mack global consulting,ceo teleworktelework...

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Moving Telework Forward in the Commonwealth

Robin Mack

Mack Global Consulting,CEO

TELEWORK

TELEWORK

TELEWORK

TELEWORK

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Seminar Agenda

Agenda Topic Time

Introduction 5 minutes

Agency Telework Status 15 minutes

Statewide Telework Day 10 minutes

Benefits of Telework 35 minutes

Questions & Group Collaboration

30 minutes

How Mack Global can help 15 minutes

Survey 10 minutes

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Telework Coordinator Trivia

If Jane’s productivity drops from 95 cases closed to 5 cases closed on her telework day, do you…

A. Increase her telework days to giver her more ‘practice’

B. Ignore her productivity and go to Disney Land

C. Tell her to cease teleworking until (you know what) freezes over

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Eligible State Employees

0

10000

20000

30000

40000

50000

60000

70000

80000

90000

100000

eligible (23,517) classified employees (95,394)

24.7% eligible24.7% eligible

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20% Goal Status

(individual agencies)

42%

25% 33%

20% goal met / exceeded

20% goal not met

not conducive

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Eligible Employees Teleworking

22%

78%

TeleworkingNot Teleworking

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Moving in the Right Direction

1,345

5,223

0

1,000

2,000

3,000

4,000

5,000

6,000

2007 2009

Employees Telecommuting

77.8% of eligible

employees are still not

teleworking

50% = 11,759

employees

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Statewide Telework Day – Monday August 3, 2009 www.teleworkexchange.com/teleworkday

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TELEWORK DAY TOTALS(accumulative)

$8,576Total amount saved by teleworking on Telework Day

11,463Number of pounds of pollutants saved on Telework Day

5.73Number of tons of pollutants saved on Telework Day

$428,824Total amount saved by teleworking one day a week for a year


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If John is the only one who has ‘technical’ difficulty on his telework day, do you…

A. Sign John up for computer 101 classes

B. Insist John telework’s at his neighbor Bob’s house

C. Try to resolve John’s problem

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Benefits of Telework

Benefits of

Telework

Benefits of

Telework

Increase Productivity


Increase Work/Life Balance


Increase Employee Savings


Positive Environment

Impacts

Positive Environment

Impacts

Improve RetentionImprove Retention Improve Recruitment

Improve Recruitment

Enhance Business Continuity


Reduce Operating Cost


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work from any location

react immediately

maintain employee productivity

Success Stories•DOT COOP Exercise•IRS in Washington, DC

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less disruption

reduce commute time

more conscious work effort

Success StoriesMaryland DOT – 27%American Express – handled 26% more calls/produced 43% more businessAT&T - $100 million savings per year from productivity increasesJD Edwards – 20-25%Compaq – 15% - 45%

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Improve Retention

flexible work schedule

promote work-life balance

entrust employees

Success Stories•AT&T report•CCH report•VA Department of Taxation

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reduce stress

increase flexibility

improve morale

Statistics and Reports•Penn State University Research•Federal employee statistics•U.S. News and World Report Article

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If Tom consistently calls every day with yet another telework policy interpretation question, do you…

A. Tell Tom to re-write it himself

B. Give him the telework policy for dummies manual

C. Patiently answer his questions

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Improve Recruitment

attract more qualified employees

become an employer of choice

reduce commute time and miles

Success Stories•U.S. Patent and Trademark Office•VA Department of Taxation

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Positive Environment Impacts

reduce fuel consumption

promote energy efficiency

reduce carbon footprint

Statistics•Telecommuting saves over 840 million gallons of fuel annually in the U.S.•AT&T report•Consumer Electronics Association Study•Nortel’s report

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reduce spending on fuel and car maintenance

reduce lunch expense

reduce dry cleaning costs and professional work attire budget

Statistics•Average savings for one day teleworker is $1,200 annually•Average savings for a home-based remote worker is $5,000 - $6,000 annually

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Reduce real estate costs

Reduce hiring and recruitment costs

Reduce costs associated with increase productivity

Success Stories•U.S. Patent & Trademark Office•IBM reduced real estate by 40-60%•AT&T - $100 million (increased productivity), $18 million (reduced turnover) $25 million (reduced real estate)•BT - $500 million (reduced real estate)•Guidant Financial Group - $48,000 (rent and operational costs)•Sun Microsystems - $67.8 million (real estate costs)

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Questions and Group Collaboration

Telework Questions Group Collaboration

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Why aren’t more organizations teleworking?

Fear

Change

The Unknown

Technology

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If Bob is the only person in his department deemed ‘uneligible’ to telework…do you

A. Tell Bob he is truly “special” and that’s why he cannot telework

B. Tell Bob he is extremely overqualified and that’s why he cannot telework

C. Tell Bob to speak with his supervisor regarding eligibility requirements

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We can help put the pieces together…

Determine Employee Eligibility

Management & Employee

Training

Tracking Tools to Measure Success

Survey Results

Cost-Benefit Analysis

Strengthen Business Continuity

Assess Technology

Needs

Develop Policies and Agreements

Implement Successful Telework Program

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Mack Global Consulting Services

Plan Plan Feasibility Assessment Eligibility Requirements Business Driver(s) Customized Policy Customized Agreement Technology Assessment

Feasibility Assessment Eligibility Requirements Business Driver(s) Customized Policy Customized Agreement Technology Assessment

ImplementImplement Pilot Implementation Survey Design Cost benefit analysis Overcoming Technology

Barriers

Pilot Implementation Survey Design Cost benefit analysis Overcoming Technology

Barriers

ManageManage Survey Design Integrating Business

Continuity Program Expansion Tools Strategic Planning

Integration Management Training

Leading from a distance

Building Performance Metrics for Employees

Addressing ineligible employees

Employee Training Transitioning to work

remotely Mainintaining

productivity Communication

needs

Survey Design Integrating Business

Continuity Program Expansion Tools Strategic Planning

Integration Management Training

Leading from a distance

Building Performance Metrics for Employees

Addressing ineligible employees

Employee Training Transitioning to work

remotely Mainintaining

productivity Communication

needs

MeasureMeasure Tracking Employee Data Reporting Program

Results carbon emissions

reduced energy saved number of jobs

retained overhead savings productivity gains reduction in

absenteeism

Tracking Employee Data Reporting Program

Results carbon emissions

reduced energy saved number of jobs

retained overhead savings productivity gains reduction in

absenteeism

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Complete Telework Manual for State Telework Coordinators

Promoting Telework Implementing Telework

Managing Telework

Telework Program Benefits Establishing Business Driver Program Evaluation

Changing Agency Culture Telework Policy Tracking Employee Data

Gaining Management Buy-in Telework Agreement Tracking Cost Avoidance & Savings

Gaining Employee Buy-in Training for Management Conducting Effective Surveys

Determining Employee Eligibility Training for Employees Telework and COOP Plan

Addressing Ineligible Employees Implementing a Pilot Telework and Strategic Plan

Enhancing Communication Reporting Program Results

Overcoming Technology Barriers

Program Expansion

Frequently Asked Questions Office Space Reduction

Remote Workers

Helpful Resources

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Robin MackMack Global Consulting, CEO

(804) 836-8858

1 moving telework forward in the commonwealth robin mack mack global consulting,ceo teleworktelework...

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