1 models of embedded librarianship: a research progress report a research progress report * research...
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Models of Models of Embedded Librarianship:Embedded Librarianship:
a research progress reporta research progress report
* Research funded by Special Libraries Association Research Grant 2008
David Shumaker Mary Talley
January 30, 2009
Catholic University of AmericaSchool of Library and Information Science
Bridging the Spectrum: Symposium
STORIES FROM NEAR …
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3David Shumaker and Mary Talley
… AND FAR
EMBEDDED LIBRARIANSHIPWORKING DEFINITION
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Embedded Librarian
Integrated into Customer Groups
Collaborative Relationships
Innovative Problem Solving
Highly Innovative
Results
EMBEDDED LIBRARIANSHIP…
Turns the traditional concept of librarianship
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… AND SHIFT HAPPENS
Customer Centric
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not Library Centric
Groups not Entire Population
Specialists not Generalists
Participants not Bystanders
Trusted Advisors not Service Providers
A MODEL FOR TODAY AND
TOMORROW
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THE PROJECT: “MODELS OF EMBEDDED LIBRARIANSHIP”
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WHAT?Conduct a multi-stage, systematic analysis of
success factors in Embedded Programs
THE PROJECT: “MODELS OF EMBEDDED LIBRARIANSHIP”
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HOW?Identify Successful Embedded Programs
Study Experiences and Practices
Extract Success Factors
THE PROJECT: “MODELS OF EMBEDDED LIBRARIANSHIP”
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GOAL?Define a Model Program Others
Can Follow
RESEARCH STEPS AND TIMELINE
Literature content analysis and analysis of survey data are ongoing
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Jan. 08 July 08 Nov. 08 Apr. 09 June 09
Phase 1 survey: identify embedded librarians
Phase 2 survey: follow-up with embedded librarians identified in Phase 1
Phase 3 interviews: gain in-depth understanding from a small number of successful embedded librarians, their managers and customers
Notification of award
WHAT WE’RE LOOKING FOR
Longevity
Growth Staffing
Funding
Services
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Measures of Success
Location
Knowledge
Initiation
Documentation
Support
Funding
Marketing
Services
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WHAT WE’RE LOOKING FOR
Success Markers
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PRELIMINARY FINDINGS
of embedded librariansreport success
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success factors cited
“I have developed subject matter expertise in that
sector so I‘m pretty good at delivering results.”
“…the caveat here is that we must always deliver high
quality service to maintain credibility.”
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PRELIMINARY FINDINGSFrom the Source …
Credibility
“…personal interaction with customer, giving them feedback and
summary of work…integration with high level strategic teams at
the organizations in order to be visible to leaders and connectors
on campus…money to take division heads or new customers out
to lunch and/or to provide them with engaging, informative
interactions.”
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PRELIMINARY FINDINGSFrom the Source …
Relationships
“…highly skilled library manager who insures that corporate
management is informed and aware of our contributions.”
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PRELIMINARY FINDINGSFrom the Source …
Visibility
“Our goal with all … groups is to become a partner in their efforts;
the skills and tasks required for each are very different … We are
noted for anticipating needs, and providing a level of personal
service that is unusual and long-lasting.”
“Being part of the team seamlessly. So that you partner with
them rather than have a client/customer relationship”
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PRELIMINARY FINDINGSFrom the Source …
Partnership
… not Service
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The authors gratefully acknowledge the funding support of the Special Libraries Association
The following individuals have contributed to this project: Wendy Miervaldis, Statistical Consultant (Part-time
Lecturer, CUA Dept. of Mathematics)
Carla Miller, Graduate Research Assistant
Acacia Reed, Graduate Research Assistant
David Shumaker and Mary Talley