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Mobility for All explorations into

“understanding the way things are”

Jim Sullivan CLever Retreat

6/14/01

C o l e m a n P r o j e c t

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Agenda

• vision

• design approach

• initial explorations

• strategic partnerships

• success model?

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“Mobility for All”

Vision

• NOT a “high tech” system designed exclusively for the disabled• an “inclusive system” that:

- lowers accessibility barriers- has universal acceptance/appeal- provides gateways to independence and richer social

interaction for those without transportation- transcends physical mobility and encompasses

communication, planning, and socialization, and learning

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Agenda

• vision

• design approach

• initial explorations

• strategic partnerships

• success model?

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Design ApproachUnderstand “how things are”

– identify supported users– analyze current systems, assistive approaches and environments

Envision the future “how things could/should be”– task/activity analysis scenario development– professional collaboration (Communications Arts, City of Boulder, caregiver communities etc.)

– develop conceptual frameworks & assistive prototypes– demonstrate, integrate, evaluate, and improve systems– identify new assistive frameworks and technologies– iterate!

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Agenda

• vision

• design approach

• initial explorations

• strategic partnerships

• success model?

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“understanding the way things are”

• environment: locations, landmarks

• navigation: information representation, cognitive challenges

• human factors: comfort, shelter, view, labels, accessibility

• safety: getting to and from the station, exposure to traffic, getting help

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environments

Skip - south Broadway

Table Mesa - Park and Ride

residential routes - Gillespie

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navigation

Table Mesa Park and Ride

What bus must I take to get to Pearl Street?

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navigation (map)Where am I?

Must I use this map?

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navigation (map)

or should I use this map?

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navigationThese maps are hard to understand … can I just use this schedule?

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navigation (schedule) But I want to go Pearl Street ..• What bus should I take?• When will I arrive?• Why is it organized like this?

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human factors

protection from traffic and elements? comfortable seating?

visibility of approaching buses?

clearlylabelednavigationalaids and landmarks?

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safety

“panic” buttons (Park & Ride only)• Do people living here use this stop?• Are there problems recognizing it

from other residential bus stops?

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Some “category” contrastsPark and Ride vs. passenger-only stops

– landmarks and labels– shelters– emergency support– lighting

Residential vs. “main street” stops– traffic safety– landmarks and labels– shelter and seating– support for special populations (ex: Mary Sandoe House)

Single route vs. multi-route stops– navigational challenges

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A closer look ...Park and Ride vs. passenger-only stops

– landmarks and labels– shelters– emergency support– lighting

Residential vs. “main street” stops– traffic safety– landmarks and labels– shelter and seating– support for special populations (ex: Mary Sandoe House)

Single route vs. multi-route stops– navigational challenges

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Single route vs. multi-route bus stops

Source: http://www.rtd-denver.com/SystemMaps/boulder.htm

single route stops

multi-route stops

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Navigational challenges: Single route vs. multi-route stops

Single route bus stop tasks:1. get on the bus headed in the correct direction2. get off the bus at correct destination

Multi-route stops: – service more than one bus route.

– some routes require changing buses!

– increased task complexity:1a. identify the “correct” bus (i.e. route and direction) must comprehend maps AND schedules

1b. get on the correct bus2a. get off bus2b. repeat 1a through 2a until at destination

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“What if”

Source: http://www.rtd-denver.com/SystemMaps/boulder.htm

you live here ...

and need to go here ...

“routing problem”

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Additional challenges:“the routing problem”

Main tasks 1. identify the “best route”2. get on “correct” bus3. get off the bus at the “correct” destination

What is the “best route”?

– for most people: minimize Ttotal travel time (?)

– in “unsafe” (high traffic/crime) areas: minimize Twait (?)

– for those with attention deficits:

minimize [# transfers + # stops] (?)

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Main tasks 1. identify the “best route”2. get on “correct” bus3. get off the bus at the “correct” destination

Determining the “best route”:

– for most people: minimize Ttotal travel time (?)

– in “unsafe” (high traffic/crime) areas: minimize Twait (?)

– for those with attention deficits:

minimize [# transfers + # stops] (?)

Additional challenges:“the routing problem”

rich opportunities tostudy in scenarios,

prototypes and user studies

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Main tasks 1. identify the “best route”2. get on “correct” bus3. get off the bus at the “correct” destination

Determining the “best route”:

– for most people: minimize Ttotal travel time (?)

– in “unsafe” (high traffic/crime) areas: minimize Twait (?)

– for those with attention deficits:

minimize [# transfers + # stops] (?)

Additional challenges: “the routing problem”

many “dual use” applicationsfor foreign travelers, etc.

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Web2gether

I-mail

QueryLens

MAPS

Hal’s EDCchessboard

• navigation?

• trip planning?

• location/environmental issues?

• communications?

• safety?

• human factors and comfort?

integration opportunities

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What’s next?

Understand “how things are”– Analyze other systems, assistive approaches and environments

Envision the future “how things could/should be”– task/activity analysis scenario development– professional collaboration (Communication Arts, City of Boulder, caregiver communities etc.)

– develop conceptual frameworks & assistive prototypes– demonstrate, integrate, evaluate, and improve systems– identify new assistive frameworks and technologies– iterate!

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C o l e m a n P r o j e c t

Collaboration Meeting

City of Boulder and

Cognitive Levers (CLever) Research Team

June 19, 2001

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Agenda

• vision

• design approach

• initial explorations

• strategic partnerships

• tentative project schedule

• success model?

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What about this “bus stop”?

a clearly labeled “landmark” with interesting graphics accessible design

comfortable sheltered area - with something to do while you wait