1 itss this overview deck contains two sections. please use the links below to navigate –how to...
TRANSCRIPT
1
ITSS
• This overview deck contains two sections. Please use the links below to navigate
– How to Register for ITSS Application Access• Contains guidance on how to create or update your profile and
access ITSS Dashboard, SmarterTrack and other sites
– SmarterTrack Overview• Contains a walkthrough of common functions within SmarterTrack,
including how to submit a ticket or
ITSS
How to Register for ITSS Application Access
August 14, 2013
ITSS Request Management Tool
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ITSSAccess ITSS Dashboard
https://psdc.deloitte.com/dashboard - This link is accessible via Deloitte, Internet or CWOPA network - Please log in with your Deloitte credentials (same as Outlook, PMC, etc.)
- After logging in, you will see one of the two screens below. Please proceed to the indicated slide # to complete your registration.
New User – Go to slide 4 Existing User – Go to slide 6
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ITSSRegistering to use ITSS Dashboard and SmarterTrack
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ITSSRegistering to use ITSS Dashboard and SmarterTrack
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ITSSRegistering to use ITSS Dashboard and SmarterTrack
You are now successfully signed up to use ITSS Dashboard and SmarterTrack
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ITSSExisting User - Updating your Profile
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ITSSUpdating your Profile
ITSS
SmarterTrack Overview
August 14, 2013
ITSS Request Management Tool
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ITSSLogging into SmarterTrack
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ITSSSubmitting a Ticket
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ITSSSubmitting a Ticket
* indicates mandatory fields
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ITSSSubmitting a Ticket
* indicates mandatory fields
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ITSS
* indicates mandatory fields
Submitting a Ticket
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ITSSSubmitting a Ticket
* indicates mandatory fields
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ITSSSubmitting a Ticket
* indicates mandatory fields
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ITSSSubmitting a Ticket
* indicates mandatory fields
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ITSSSubmitting a Ticket
* indicates mandatory fields
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ITSSSubmitting a Ticket
* indicates mandatory fields
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ITSSTicket Confirmation
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ITSSTicket Confirmation
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ITSSTicket Confirmation
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ITSSReplying to a Ticket
* Do not reply to e-mails that the tool sends out, that email is not monitored
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ITSSReplying to a Ticket
* Do not reply to e-mails that the tool sends out, that email is not monitored
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ITSSReplying to a Ticket
* Do not reply to e-mails that the tool sends out, that email is not monitored
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ITSSReplying to a Ticket
* Do not reply to e-mails that the tool sends out, that email is not monitored
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ITSSReplying to a Ticket
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ITSS
* Do not reply to e-mails that the tool sends out, that email is not monitored
Closing a Ticket
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ITSSClosing a Ticket
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ITSSClosing a Ticket
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ITSSClosing a Ticket
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ITSSFlow chart
SR submitted
ITSS receives SR
Does SR have all the required information?
SR will be returned to submitter
No SR updated and resubmitted
Does SR have all the required information?
NoSR processed and confirmation email sent
SR Closed
Yes