1 Introduction

• Who we are• How many?• The Careers Group

2 Who We Are

• A ‘family’ of universities and institutes affiliated with or bound to The University of London

• Some colleges constitute one HESA return, others are combined

3 Who We Actually AreRoyal Holloway,

UoLKings College

LondonUCL

Goldsmiths Courtauld IoA Queen Mary, UoL

SOAS School of Pharmacy LSHTM

Cancer Research Heythrop Institute of Education

Birkbeck Royal Veterinary Coll.

St George’s HMS

Others…. UoL Institutes (below)

Warburg Institute UoL in Paris Inst. Advanced Legal Studies

Inst. Classical Studies Inst. Commonwealth Studies

Inst. English Studies

Inst. Germanic & Romance Stud

Inst. Historical Research Inst. Musical Research

Inst. Philosophy Inst. Study of the Americas Millport Marine Biological Station

4 How Many?

• Around 50,000 graduates and rising• Around 35,000 of which are U of L• Most colleges request internationals,

due to diversity of London graduates

5 The Careers Group• Central Careers Administration• Products and services designed to help

individuals achieve and maintain job satisfaction throughout their working lives

• Customers include academic institutions, students, graduates, graduate recruiters, and other careers services providers

• Products and services include careers advice, graduate fairs, online services, courses, professional training

• Graduate Research

6 Graduate Research

• Full-time DLHE team of 4 staff all year round, one of which is our Call Centre Manager

• On-site call centre• Department with over 20 years’

collective experience, including manager with 12 years of FDS/DLHE experience

7 Online Services

• Full-time team of 5 web developers• Department with a collective 15

years’ experience• Many DLHE-related websites,

including:– Mayor of London website– Data capture system

8 DLHE Problems

• Spotting trends and problems in time– Bad numbers– Unemployment

• Quality control• Language barriers• Promoting/engaging with the data

9 Bad Numbers

Near-instant reporting on:

• Bad numbers• Unemployment rates• Response rates

10

Quality Control

• Invest in a good capture system• Call afternoons and evenings, week

and weekends if necessary• Experienced callers• Employee retention is valuable• International codes and time zones• Language diversity

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EmpCirEMPCIR Code EMPCIR Description

01 Employed full-time in paid work

02 Employed part-time in paid work

03 Self-employed/freelance

10 Taking time out in order to travel

11 Due to start a job within the next month

12 Unemployed and looking for employment, further study or training

13Not employed but NOT looking for employment, further study or training

14 Something else

15 Voluntary work/other unpaid work

16 Permanently unable to work/retired

17 Temporarily sick or unable to work/looking after the home or family

XX Question not answered (default)

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Quality Control

• Invest in a good capture system• Call afternoons and evenings, week

and weekends if necessary• Experienced callers• Employee retention is valuable• International codes and time zones• Language diversity

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14

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Quality Control

• Invest in a good capture system• Call afternoons and evenings, week

and weekends if necessary• Experienced callers• Employee retention is valuable• International codes and time zones• Language diversity

16

Colleges with Language Schools

• UCL (Dutch, French, German, Greek, Hebrew, Italian, Spanish, the BA Modern Languages course allows over 250 combinations of modern languages)

• SOAS (over 50 languages, including Arabic, Amharic, Bengali, Chinese, Hausa, Hebrew, Hindi, Japanese, Korean, Nepali, Swahili, Thai, Tibetan, Urdu, Vietnamese and Zulu)

• King’s (Arabic, Bengali, Catalan, Dari, Farsi, French, German, Greek, Gujarati, Hebrew, Hindi, Italian, Japanese, Mandarin, Punjabi, Polish, Portuguese, Russian, Sanskrit, Spanish, Swedish, Turkish, Urdu)

• Royal Holloway (French, German, Hispanic Studies, Italian)• Birkbeck (French, German, Japanese, Spanish, Portuguese)• Goldsmiths (French, German, Spanish, Portuguese)• Queen Mary (French, German, Hispanic, Russian)• Institute of Germanic and Romance Studies (French, German,

Hispanic, Italian)• University of London Institute in Paris (French)

17

Q & A

18

Lunch