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Inmate Phone RFP ProtestInmate Phone RFP Protest

Digital Solutions/Inmate Telephone, Inc. Digital Solutions/Inmate Telephone, Inc. (DSI ITI)(DSI ITI) - - Top ranked firm by Procurement Top ranked firm by Procurement

Committee.Committee.

Global Tel Link (GTL)Global Tel Link (GTL) – Protest is based – Protest is based upon Reference Checks and Fees. upon Reference Checks and Fees.

Public Communications Services Public Communications Services (PCS)(PCS) – – Protest is based upon Fees. Protest is based upon Fees.

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Summary of ReferencesSummary of References

VendorRef

Checked

Ref 3+ yrs

exp

Ref 1,000+ beds

RFP Score

Vendor Status

DSI ITIDSI ITI 55 33 44 3Procurement Committee Consensus

GTLGTL 55 33 44 3Procurement Committee Consensus

PCSPCS 55 55 55 5 All RFP reference criteria met

TeletrustTeletrust 6*6* 11 11 ELIMINATED

EmbarqEmbarq

IntelemateIntelemate

SecurusSecurus

*An additonal reference check was made in error with no impact, as vendor was eliminated.

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GTL & RevenueGTL & RevenueVendorVendor GTLGTL DSI ITIDSI ITI

CommissionCommission 61.5%61.5% 60.5%60.5%Difference of 1%Difference of 1% equates to ~ $28,000 a yearequates to ~ $28,000 a year

RFP Cost ScoreRFP Cost Score 55 55

RFP Demo ScoreRFP Demo Score 3.83.8 4.94.9

DSI ITI offered superior functionality in the following areas:Speech recognition technology (Call IQ). Calls are transcribed Speech recognition technology (Call IQ). Calls are transcribed and flagged for investigative purposes. Vendor provides and flagged for investigative purposes. Vendor provides continuous updates of slang and custom phrases used by law continuous updates of slang and custom phrases used by law enforcement. Jail’s inmate management system is updated in enforcement. Jail’s inmate management system is updated in real-time at Booking, and enables seamless integration with real-time at Booking, and enables seamless integration with Medical scheduling.Medical scheduling.

DSI ITI’s additional functions will provide County with greater value DSI ITI’s additional functions will provide County with greater value

for projected revenue.for projected revenue.

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PCS & Cost PCS & Cost PCS offered a flat-rate, annual commission of $1.5MPCS offered a flat-rate, annual commission of $1.5M Procurement Committee preferred offering based Procurement Committee preferred offering based

upon percentage of revenue, and Identified three upon percentage of revenue, and Identified three issues with flat-rate: issues with flat-rate:

Amount of $1.5M offering is comparable to last year’s Amount of $1.5M offering is comparable to last year’s revenue. revenue.

Other competitors offered commission Other competitors offered commission percentage of revenuepercentage of revenue. . Inmate population is forecasted to increase over next five Inmate population is forecasted to increase over next five years. Revenue will increase, as inmate population grows. years. Revenue will increase, as inmate population grows.

RFP include requirement for integration with jail Commissary RFP include requirement for integration with jail Commissary system. The use of inmate commissary funds is projected to system. The use of inmate commissary funds is projected to increase revenue significantly, as inmates may use their funds increase revenue significantly, as inmates may use their funds to make calls, rather than calling collect. to make calls, rather than calling collect.

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DSI ITIDSI ITI• Advantages of DSI ITI solution over the Advantages of DSI ITI solution over the

competitors: competitors: • Saves officer time and salary costs. Saves officer time and salary costs.

• Converts speech to text and flags calls for investigative Converts speech to text and flags calls for investigative

purposes. purposes.

• Provides continuous updates (by vendor) to phone Provides continuous updates (by vendor) to phone

dictionary of slang, gang phrases.dictionary of slang, gang phrases.

• Updates Jail’s inmate management system in real-time Updates Jail’s inmate management system in real-time

at Booking, and includes seamless integration with at Booking, and includes seamless integration with

Medical scheduling.Medical scheduling.

• Alerts jail and law enforcement (via email with Alerts jail and law enforcement (via email with

transcription of relevant calls).transcription of relevant calls).

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Additional advantages of DSI ITI:Additional advantages of DSI ITI: • Searches data so investigators do not Searches data so investigators do not

have to listen to every call.have to listen to every call.

• Prioritizes calls that may contain illegal Prioritizes calls that may contain illegal

activity.activity.• Drug busts - Charlie, Blow, Big CDrug busts - Charlie, Blow, Big C• Murder-for-hireMurder-for-hire

• Gang activityGang activity

• Goes directly to the point in recorded Goes directly to the point in recorded

conversation where certain topic was conversation where certain topic was

discussed.discussed.