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iCaller

A Call Center Solutions

Why a Call Center Solution is required ?

1. Customer support cannot manage leads efficiently and do follow-up on time.

2. Tele callers productivity is not increasing as they cannot make more calls manually.

3. Customer interaction & agent performance reporting is lacking

Problem & Solution iCaller

iCaller is a complete inbound/outbound

Call Center and Dialer Solutionwith CRM, Reporting, Voice Recording features.

What is iCaller?

iCaller : how it works ?

Clients

iCaller Server

OUtgoing: Agent Manually or Server automatically dials a list of numbers

Agents with CRM

Only connected calls are transferred to agents

IVR is played and Incoming call is transferred to agent. Incoming & Outgoing call are recorded.

iCaller : CRM Features

Lead Management

Auto Call Back

Agent Auto Pop Up

Supervisor Screen

Report Designer Graphs

Users, Groups, Rights SMS

Email

iCaller : Call Handling Features

IVR Call Recording

Dialer Call Transfer

Call Barging Conference

Pacing Voice Mail/OBD

Call LogsDialers Predictive, Progressive, Preview

Predictive - Auto-dial a list of numbers

• Effective in large call centers (10+) and transfer only connected calls to agents• Usage: In campaigns that are fairly straight forward with a smaller sales pitch.

Progressive - Auto-dial numbers one after the other

• So that an agent does not have to manually dial the numbers.• Usage: In campaigns of current customers for renew or up-sell a product or service.

Preview - Auto Dial a number on Agent’s Click

• Agent gets the time to view the customer detail and then dial by click of Call Button• Usage: Where customer case is complex and need to know history – for example collection of late debt

iCaller : Dialer TypesDialer is an application used to automate the process of outgoing dialing.

Data & Control at your premise

Less people doing more work = reduced cost and more profits

Better Sales & Customer Support

iCaller : Benefits

Low risk and better service as you pay us on monthly basis

Brand: A know brand from more than 10+ years

Complete solution providerSolution = PRI + Call Center Solution + Service

Why from

• 10 Seats = Rs. 8000• 15 Seats = Rs. 11000• 20 Seats = Rs. 14000• 25 Seats = Rs. 17000• 30 Seats = Rs. 20000

Monthly Service Plan

• Rs. 10,000One Time Charges

• As per selected plan or• A special plan Rs. 5000 is being offeredPRI Rental• PRI Card will be provided by Connect on an

upfront payment basis ( Rs. 30,000 )• Server ( Recommended by Connect ), Agent

Machines & Networking will be provided by client

Hardware

iCaller : Commercial Involved

Thank you

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