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IACRAO Bright Ideas Jennifer L. McClure, PhD

10.28.09

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Technical Enrollment Facilitator

Developmental Studies Tool

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Technical Enrollment Facilitators Helping students navigate web tools

•Key position in Registration and Records– Pilot project to assist in empowering students to use web tools– Started as two part-time positions– Grown to include two additional full-time– 60% transactions occur via web

•Role and responsibilities– Superior customer service at First Stop Center– Cross trained to assist student accounts and financial aid– Conduct online registration and payment sessions during

orientation – Ongoing support via phone and email

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Developmental Studies Degree Audit Progressing toward success

•Developmental Students– No way to monitor progress toward collegiate level program– Need to see path in doable chunks– Motivation

•Using Degree Audit Tool– Implemented Degree Audit for current programs– Why not utilize similar tool for developmental students?– Minimum Competencies as parameters– Key tool for counselors to guide discussion