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Human FactorsHuman Factors

http://http://www.managementsupport.comwww.managementsupport.com

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OutlineOutline

1.1. ErgonomicsErgonomics2.2. Knowledge ManagementKnowledge Management3.3. Rewards & RecognitionRewards & Recognition4.4. Safety & HealthSafety & Health5.5. Effective TeamsEffective Teams6.6. Conducting Effective MeetingsConducting Effective Meetings

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Rewards & RecognitionRewards & Recognition

Seven steps for a rewards and recognition systemSeven steps for a rewards and recognition system

1. Develop a rewards and recognition strategy. • Starting with the organization’s priorities and values,

determine the behaviors you want to recognize (these are your strategic objectives) and the strategic initiatives you may need to take within each facet of your pride and recognition program.

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Cost of AccidentsCost of Accidents

Direct CostsDirect Costs Medical Costs (including worker’s comp)Medical Costs (including worker’s comp) Indemnity PaymentsIndemnity Payments

Indirect costsIndirect costs Time Lost (by worker and supervisor)Time Lost (by worker and supervisor) Schedule delaysSchedule delays Training new employeesTraining new employees Cleanup time / equipment repairsCleanup time / equipment repairs Legal feesLegal fees

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Establishing Accountability: Establishing Accountability: Performance EvaluationsPerformance Evaluations

Employees should be evaluated on their safety Employees should be evaluated on their safety performanceperformance Doing a job correctly includes doing it safelyDoing a job correctly includes doing it safely

Job description revisions may include generic job Job description revisions may include generic job descriptions with:descriptions with: ““Must follow all general and safety policies and Must follow all general and safety policies and

procedures as established by the department, procedures as established by the department, college/division, and university.”college/division, and university.”

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Transforming Existing Work Groups into High Performing Transforming Existing Work Groups into High Performing TeamsTeams

Assessing and Solving Problems to Team EffectivenessAssessing and Solving Problems to Team Effectiveness Lateness and absenteeism at meetings, negative gossip, not helping Lateness and absenteeism at meetings, negative gossip, not helping

othersothers Problem Awareness: Determining Symptoms of Problem Awareness: Determining Symptoms of

Ineffective TeamsIneffective Teams Over Dependency on the LeaderOver Dependency on the Leader Unrealized DecisionsUnrealized Decisions Hidden ConflictsHidden Conflicts Fighting without ResolutionFighting without Resolution SubgroupsSubgroups