1. how it leaders can drive efficiency in today business environment

8/3/2019 1. How IT Leaders Can Drive Efficiency in Today Business Environment

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2011 IBM Corporation

Services for Savings and Growth in 2011How IT Leaders Can Drive Efficiency in Todays Business Environment

Rinaldi Irsan

Country Solution Manager Global Technology Services

IBM Indonesia

GTP10920-USEN-00


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2011 IBM Corporation2

Agenda

Business and IT challenges in 2011

How you can prepare for growth while continuing to manage costs

How IBM has helped other organizations


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Increase

Stay the same

Don't know

Decrease

44

18

38

38

49

182

Workforce sizeHow do you expect the size of yourcompanys workforce to change, if

at all, by the end of 2010?

Even though recovery momentum has slowed due to increasinguncertainty and stimulus declines, companies are expecting growth.

Customer demandHow do you expect customer demand foryour companys products or services to

change, if at all, by the end of 2010?

Source: McKinsey Quarterly, Economic Conditions Snapshot, September 2010

Despite executives increasing unhappiness with current conditions over the past month,

the share of survey respondents expecting economic improvement has remained stableMcKinsey Quarterly, September 2010



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Top Technology Priorities for 2010 and 2011

Base: 1,228 SMB budget decision-makers and 1,575 enterprise budget decision-makers

Source: Business Continuity And Disaster Recovery Are Top IT Priorities For 2010 And 2011,Forrester Research, Inc., September 2, 2010



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Agenda





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Competing business objectives?

How do I boost revenue while minimizing my investments?

Can I build customer relationships while reducingmy expenditures?

Operational flexibility is required for organizations to effectivelybalance new opportunities for growth with risk and cost challenges.

Operationalflexibility

Revenuecreation

Increasingbusiness value Managing risk

How do I quickly move intonew capabilities that mycustomers demand, such

as mobile computing?

ManageCost

How do I quickly leveragetechnologies and capabilities

that could save money, such ascloud computing, whilepreventing security risks?




IT organizations must respond to todays business challenges bybalancing revenue, opportunity, cost, and risk

WorkplaceFlexibility

Optimized ITInfrastructure

Risk Management

Growth

Opportunity

Risk

Provide anytime, anywherecommunications, collaborationand access to information fromany device or desktop

Meet demand for moreinformation intensive services

Provide higher quality end userand customer experience

Reduce risk of security breachesas new technologies, such ascloud, are rolled out quickly

Ensure customer confidencein data and privacy

Provide flexibility with cloudcomputing to deal with dataand processing demands

Quickly scale operations upand down to meet opportunity

Reduce cost footprint withon-demand capacity

Use new technologies to costeffectively build redundancyand ensure business continuity

Productivity Efficiency




IBM has assembled a suite of services around three solution areasto help you support business growth in a cost-efficient manner.

Efficient IT asset utilization & reducedoperational support costs

IT platform to support business growth

Flexible services delivery, reduced cycle time

Improved productivityReduced end user and operationalsupport costs

Improved data protection Reduces frequency and impact ofsecurity breaches

Improve overall IT availability

Business and IT BenefitsIT Solutions

Optimized ITInfrastructure

FlexibleWorkplace

RiskManagement




I need to consolidateto reduce sprawl and OPEX.

I need to ensure my

services and productsare available at all times.

I need to improve ITs abilityto rapidly support businessinnovation and quickly adapt tochanges.

I need the flexibility to add and remove

computing resources and pay according

to usage.

Challenges

Capital and operational expenses space and power constraints

Infrastructure fragile and problematic to change many specialized skills and tools required

Weeks to deploy new solutions slow, manual provisioning

Todays data centers face enormous challenges

How you can prepare for growth while continuing to manage costs: Optimizing IT Infrastructure


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BusinessValu

e

Speed to market

Optimizing your IT infrastructure is the journey to derivemaximum business value from IT Investments

Reducecosts

Increasedutilization

Increasedflexibility

IT supportfor

businessgrowth

Simplify

Virtualize Capacity & WorkloadManagement

Improve operationalproductivity

Stages of adoption:where are you and wheredo you want to go?

Each step adds enhancedability to manage the ITenvironment.

Consolidate IT assets

Create logicalasset pools

Automate

Innovate andGrow

How you can prepare for growth while continuing to manage costs: Optimizing IT Infrastructure


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I need to enable employees to bemore self-sufficient in solving IT

problems.

I need to ensure my remote and mobile

workers can reliably and securelycommunicate with each other and accessinformation.

I need to simplify and reduce costly

management of my network and mobileenvironment.

I need to improve overall organizational

responsiveness to gain competitiveadvantage .

Challenges

Geographically distributed workforce lack of collaboration tools inhibit productivity

Proliferation of mobile devices lack of secure infrastructure prohibits flexibility of choice

Lack of integrated network inflexible and costly network infrastructure

People used to go to work; now work follows people.

How you can prepare for growth while continuing to manage costs: Flexible Workplace


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Meet demand formore collaborativeintensive services

Secure, cloud-baseddelivery of

applications toany device

Reduce cost withuser-guided resolution

and self supportBusinessValue

Employee productivity

Automate andreduce incidents

Anytime, anywhere,any device

communications

Desktopvirtualization

Empoweredmobile workplace

Flexible Workplace: enablingbusiness innovation by unleashingemployee productivity

Business growth depends on employees who canperform their roles any time, any place and collaborateacross the organization.

How you can prepare for growth while continuing to manage costs: Flexible Workplace


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I need to protect the enterprisefrom the complexity of internaland external threats 24x7x365

I need to provide data

protection cost effectively.

My IT systems need to meet the

availability objectives required to

fuel business growth.

I need to mitigate financial

losses due to unplanned

disruptions.

Challenges

Complexity of IT environment - specialized skills and tools required to manage

Recovery prepare for the unexpected data breach, outage or disaster

Cost of downtime protect business reputation and customer confidence

Managing risk matters now more than ever

How you can prepare for growth while continuing to manage costs: Risk Management


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Frequency ofoccurrences

per year

Frequent

Infrequent

Consequences (single occurrence loss) in dollars per occurrenceLow High

Viruses

WormsDisk failures

System availability failures

Pandemics

Natural disasters

Application outages

Data corruption

Network problems

Building fires

Terrorism/civil unrest

Data driven

Event driven

Business driven

Regulatory compliance

Workplace inaccessibility

Failure to meetindustry standards

Regional power failures

Governance

Data growth Long term preservation

Mergers andacquisitions

New products

Marketing campaigns

Audits

Driving business growth requires a secure andresilient infrastructure

Source: IBM

How you can prepare for growth while continuing to manage costs: Risk Management


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Agenda





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IBM can help you cut costs by consolidating and virtualizing resourcesto reduce IT capital expenditures and operating expenses.

Profile:Large private bank

Business challenge

Align resources to meetspiking user demand andimprove ability to meet

evolving business needs

Server consolidationand virtualization

Consolidated 40existing servers to two

IBM System x3950servers runningVMware software

Benefits

Helped reduce powerand cooling costs

Increased support forbusiness growth withflexible, new serverenvironment

Profile:Financial services

Business challengeImprove storageutilization to meetgrowing businessdemand and increasetransparency

Storage optimizationImplemented changesto help optimize storageutilization and improvestorage management,reporting and analytics

Benefits Identified US$12M in

reclaimable assets

Helped avoid US$25Min capital expense

Helped enable growthwith unified architecture



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IBM can help optimize your network environment to enable andsupport new and innovative business models.

Profile:Major bank

Business challenge

To develop a strategy forwide area networkingand increase the use of

communicationscapabilities to improvebusiness value to itscustomers andemployees

Network optimization

Develop a strategy andplan to strengthen thebanks communications

and networkingcapabilities with the goalof better servingcustomers whilereducing costs

Benefits

Improve ability toleverage network andcommunications for

business advantage

Increased processefficiency whilereducing cost by 30percent



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IBM can help you provide an agile and affordable IT environmentto support business growth.

Profile:Large energy andutility firm

Profile:State and localgovernment

Business challenge

Consolidate agingdata centers to meetfuture operationalrequirements, in a

cost-efficient way

Business challenge

A more available datacenter infrastructure toprovide citizens moreself-serviceconveniences via theweb whilereducing costs

Data centerconsolidation

Consolidated three datacenters into oneanexisting facility and a

newly-refurbished,state-of-the-art, greendata center

Data center design

Built a redundant, highlyavailable 1,200-square-foot scalable modulardata center capable ofmonitoring power andcooling efficiencies tocontrol resourceconsumption

Benefits

Saved in excess of40 million over the lifeof the investment case

Expected to reduce

carbon emissionaround 1,000 tons peryear

Benefits

Doubled IT capacitywith virtually noincrease inenergy usage

Saved US$30,000in operational expensesannually



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Profile:Construction

Profile:Large Hospital

To support a lean IT staff, IBM provides skilled resources to helpimprove productivity and control support costs

Business challenge

An architecture andconstruction managementcompany needed to booststability and security of ITresources to improve its

credibility and increaserevenue potential

Business challenge

A large Europeanhospital needed totalsupport for its ITinfrastructure, protectingthe hospital's criticalapplications andensuring quick andtrustworthy hardwaremaintenance services

and software support

Server managedservices

IBM providedcomprehensivemonitoring andmanagement services

for server and storagesystems ensuring nointerruption of service

Enhanced TechnicalSupport

Provided 24x7integrated support forthe multi-platform ITenvironment through acombination of remoteand onsite support

Benefits

Provided stable andsecure IT infrastructureenhancing clientsmarket credibility

Improved clients

chances of winninglarge, internationalcontracts

Benefits

Simplified supportthrough one vendor

Shorter solution timefor hardware andsoftware problemresolution



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Profile:School system

Profile:Animation studio

Cloud-based services can help increase flexibility and improveproductivity while driving greater savings

Business challenge

School budget cuts of 80percent made desktopreplacement for 1,400students impossible

Business challenge

Needed storage andhigh-speed retrieval ofimmense quantities oflarge files

IBM Smart BusinessDesktop Cloud

Provided virtual desktopcloud solution withhosted application and

data delivered as asingle student image

IBM Smart Business

Storage CloudCentralized file storagefor all animators withenhanced, cost-effectivescalability

Benefits

Enabled repurposingof aging personalcomputers with limitedup-front capital expense

Improved desktopperformance withremote access forteachers and students

Benefits

Increased productivity

Reduced administrativeworkloads and costs



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Profile:Financial servicesprovider

IBM can help you enable growth by reducing cycle time for newprojects and improving overall IT service quality

Business challenge

Long cycle times fordevelopment and testing

led to delayedtime-to-market and poorutilization ofcomputing resources

IBM SmartBusiness ComputeCloud-development

and test on the IBMCloud

Implemented automated,self-service provisioningto help enable highquality for new businessapplication developmentand testing

Benefits

Improvedtime-to-market and

server utilization



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Profile:Major brewerycompany

Profile:Major FinancialInstitution

IBM can help you improve end-user productivity with technology-enabled solutions

Business challenge

Needed to automate itsdistribution process andmobilize its sales force of1,300 employeesnationwide to streamline

customer service andbilling

Business challenge

Looking to leverage

innovative thinking tobolster IT quality andinnovation, whilereducing support costsand downtime

Mobile enterpriseservices

Implemented mobilitysoftware, hand heldmobile devices and printersolutions to improve billing

practices and facilitateaccess to historicalcustomer records

End User SupportServices

Assisted the companyto balancecost-effectiveness withefficiency in deliveringIT support to end users

Benefits

Company recoversapproximately US$18million in past dueaccounts and boostshighest ever customer

satisfaction levelsthanks to an innovativemobile solution

Benefits

Reduced desk side

visits by resolving 85to 90 percent oftickets remotely

Remote take overtools improvedresolution rates anddecreased employeedowntime



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IBM can help you leverage new technologies and capabilities whilereducing costs

Profile:Large foodcompany

Profile:Energy company

Business challenge

Improve communicationsand collaboration withintheir geographicallydiverse teams and

reduce executive airtravel and employeecommuting costs

Business challenge

New network solutionthat offered increasedcoverage, bandwidth,adaptability andavailability, as well as theability to more easilyintegrate with newapplications

ConvergedCommunications

Implemented anintegrated real-timecollaboration software

and video solution forover 5000 desktop users,which is also connectedto video meeting rooms

Mobility and wireless

Implemented a networkbased on wireless meshtechnology that enablesthe management andmonitoring of the entirewireless network in realtime

Benefits

Increase collaborationand team-building

Improve productivity,retain and attract top-

talent with the latesttechnology and employgreen technology

Benefits

Decrease cost ofbusiness operationsand increaseprofitability

Improves workersafety through theimplementation of an

automated system



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Profile:Financial servicesfirm

Profile:Financial servicesfirm

IBM can help you protect sensitive and mission-critical applicationsand data while improving operational efficiencies

Business challenge

Poor backupperformance metrics;Increased risk to thebusiness; Regulatory

Compliancerequirements

Business challenge

Needed a dedicatedresiliency plan that couldmeet its work arearecovery requirementson a national scale andadditional redundancy forits call center

Information protectionservices

Provided productionserver backup/restoreservice across multiple

data centers, and remotedata protection forremote offices

Infrastructure recoveryservices

IBM provided completefit-out and build servicesfor the eight work arearecovery sites andhelped the companydevise a businesscontinuity plan strategy

Benefits

Improved performanceabove 99%

Helped increaseoperational efficiency

and reduce costs bymore than 25%

Benefits

Dedicated, end-to-endbusiness resiliencyrecovery strategy forthe company

Provided the companywith full call centerfunctionality at 160seats at two of its sites



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Profile:Mid-size bank

Profile:Healthcarecompany

IBM can help you maintain secure and continuous business and IToperations while improving operational staff productivity.

Business challenge

A mid-size bank neededto curtail serviceoutages caused bydenial-of-service attacks

and software patches ontheir Internet bankingplatforms

Business challenge

To protect its position as

an industry leader andcontinue steady growth,the organization neededa reliable infrastructurethat could facilitate thelevel of service that itsought to provide itscustomers

Managed securityservices

Provided 24x7 protectionby an army of highlytrained engineers

Managed resiliencyservices

Consolidated a scatteredIT infrastructure to a dualsite solution that protectsmaintenance data andallows the organizationto provide around-the-clock service to itscustomers

Benefits

Confidence of networksecurity protection

Reduction of in-housesecurity costs

Benefits

Helped the business

secure a 5.9% increasein revenue and a16.9%increase in net income

Cut recovery times tobetween 10 and 20minutes



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Thank you for your time today.

1. how it leaders can drive efficiency in today business environment

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