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Hints and Tips for WorkingHints and Tips for Workingin Teamsin Teams

Developing High Mutual RegardDeveloping High Mutual Regard

NASA STEP Program June 14, 2011

David J. Paul

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BS Princeton UniversityMS University of Utah

MBA CSUEBDBA NPU

Faculty Member: CSUEB, SFSU, NPU

Retired Colonel, United States Air Force

35 years New Business and International Business

Experience6 years experience in New

Venture and Startup Funding President, Cameron

Consulting Internationalwww.thecamerongroupinc.com

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Aloha--Goals of My TalkAloha--Goals of My Talk

Notional Construct of “Work that Matters for People who Care”

What do STEP Teams mean when they say they are “Cared for” in the workplace?

Will being Cared For in an individual team lead to higher levels of team engagement

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Notional Engagement MatrixNotional Engagement Matrix

The Work Matters to You

The Work Doesn’t Matter to You

You Feel Cared For

High Speed Innovation, High Quality

Quality IssuesLacking engagement

You don’t Feel Cared For, but….

Intrinsic Motivation only

Excessive Costs, No Motivation, Theft, Crises, Vandalism

Job Content Axes

Job

Env

ironm

ent

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FACTORS are the Three Ways that Teamwork can be Improved

Respect--politeness, friendlinessRegard--connection, care, concern

Reward--exchange of value

VALUES are ways you feel cared for

What do you Value?

Let’s Find Out

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On the Post-It Notes,Write down at least one example of

EACH FACTOR

INDICATINGHow you can Feel Cared For

During the Day’s Work at STEP, Or at HomeOr at SchoolOr at Work

Respect--politeness, friendlinessRegard--connection, care, concern

Reward--exchange of value

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Volunteers Participate tooCollect the Post It Notes and

Hand them Back Out to the Team Members--Mixed Up

Team Members:Read the note and bring it forward

Post it on the Large Sheet

Respect--politeness, friendlinessRegard--connection, care, concern

Reward--exchange of value

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Two Teams for Each Factor

Team Members:Group the Items on your Factor Sheet

Similar ItemsName them

How will you act to Position yourself soYou GET this in your team

You GIVE this to others on all teamsRespect--politeness, friendliness

Regard--connection, care, concernReward--exchange of value

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Two Teams for Each Factor

Team Members:Group the Items on your Factor Sheet

Similar ItemsName them

How will you act to Position yourself soYou GET this in your team

You GIVE this to others on all teams

Respect--politeness, friendlinessRegard--connection, care, concern

Reward--exchange of value

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Team Members:

It’s in YOU. Your BRAIN can enable you to act to Give and Get these Factors

How does being a good team member/leader impact these actionsIn your team?

At Home?School?

Community?

What can you write down as a team to show your intentions to work on, measure, and report on

Respect--politeness, friendlinessRegard--connection, care, concern

Reward--exchange of value

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Website for Taking the “Caring Website for Taking the “Caring at work” Surveyat work” Surveyhttp://betaadmin.achieveses.com/Survey/home.aspx

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Item

Correlation--

Caring Score to

Engagement Average Age

Factor Number

from SPSS

Meaningful Work (R) 0.5454 33.4851 1

Listened to (Q) 0.4249 33.2222 1

Feel part of a team (K) 0.2806 31.3934 1

Given opportunity to do best (N) 0.3330 30.9259 1

Thoughts/opinions are valued (FF) 0.5552 30.4078 1

Open lines of communication (T) 0.5203 30.3182 1

Productive (Y) 0.5756 30.0492 1

Equity or Fairness evident (F) 0.2892 30.0000 1

Shown respect (EE) 0.2630 28.8110 1

Professional growth opportunities (AA) 0.4783 27.9021 1

Relaxed environment (DD) 0.2938 27.7761 1

Trusted (GG) 0.3793 27.7613 1

Feel appreciated (G) 0.3119 31.2951 2

Complimented (D) 0.4024 30.2407 2

Personal acknowledgement (V) 0.4746 29.9118 2

Feel encouraged and supported (I) 0.3121 28.4425 2

Feel important (J) 0.2667 27.6154 2

Feel cared for (H) 0.5647 27.5135 2

Praised (X) 0.6251 27.2381 2

Receive special treatment (BB) 0.5463 26.3333 2

Feelings taken into consideration (L) 0.4784 25.4348 2

Cultural sensitivity evident (E) 0.5782 32.6774 3

Personal interest or connection (W) 0.3701 29.4063 3

Friendliness (M) 0.3309 28.5844 3

Not Work Related (S) 0.9167 28.0000 3

Others are helpful (U) 0.2999 27.7692 3

Asked for help or opinion (C) 0.2446 33.8750 4

Allowed to lead (B) 0.4999 30.1698 4

Increased responsibility (O) 0.4264 29.8737 4

Regarded (CC) 0.4492 27.8846 1,2

Input into decision making (P) 0.3360 32.8649 1,4

Professional acknowledgement (Z) 0.5809 29.2692 2,1

Allowed to help (A) 0.4227 30.1857 4,3

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MAHALO--THANK YOU FOR MAHALO--THANK YOU FOR YOUR TIME AND CONCERNYOUR TIME AND CONCERN