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1 F Financial M Management S Service D Division of P Payment M Management Overview of the Payment Management System (PMS) and Federal Financial Report (FFR) Federal Cash Transaction Report (FCTR) Updated: June 19, 2012

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Page 1: 1 FMS DPM Financial Management Service Division of Payment Management Overview o f the Payment Management System (PMS) and Federal Financial Report (FFR)

1

FFinancial MManagement SService DDivision of PPayment

MManagement Overview of the

Payment Management System (PMS)and

Federal Financial Report (FFR) Federal Cash Transaction Report (FCTR)

Updated: June 19, 2012

Page 2: 1 FMS DPM Financial Management Service Division of Payment Management Overview o f the Payment Management System (PMS) and Federal Financial Report (FFR)

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Welcome to the Department of Health and Human Services Payment Management System (PMS). This PowerPoint presentation is to introduce our office, the Division of Payment Management (DPM), to you. DPM is the division within the Program Support Center of the Department of Health and Human Services (HHS) responsible for the Payment Management System (PMS) and for ensuring proper cash management of Federal grant monies. The PMS is an automated system electronically accessible by recipients for funding and reporting purposes. This PowerPoint presentation also provides you guidelines on how you may withdraw funds from your grants through the PMS and how to process required reporting electronically.

Page 3: 1 FMS DPM Financial Management Service Division of Payment Management Overview o f the Payment Management System (PMS) and Federal Financial Report (FFR)

Agenda Items

Division of Payment Management General

Information

System Access and Account Inquiries

Grantee Access Features

Federal Cash Transaction Report (FCTR)

3

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Division of Payment Division of Payment ManagementManagement

General InformationGeneral Information

4

Page 5: 1 FMS DPM Financial Management Service Division of Payment Management Overview o f the Payment Management System (PMS) and Federal Financial Report (FFR)

• All organizations must submit the following forms in order to get established in PMS; regardless if they already have a PMS Account Number with a different Federal Agency.

– Direct Deposit Sign-Up Form (SF-1199A)– DPM PMS System Access Form

• All “original” documentations should be forwarded to

For HHS Grants: U. S. Department of Health & Human ServicesPSC/FMS/Division of Payment Management7700 Wisconsin Avenue – Suite 10104Bethesda, Maryland 20857

For Non-HHS Grants: Your Awarding Agency

• Faxed, Scanned, E-Mailed, Xeroxed copies will not be accepted.

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Organization Establishment

Page 6: 1 FMS DPM Financial Management Service Division of Payment Management Overview o f the Payment Management System (PMS) and Federal Financial Report (FFR)

Agency Specific Information

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Agency specific information can be found directly on the

web page

Agency specific information can be found under the

section “Grant Recipient Info”

Page 7: 1 FMS DPM Financial Management Service Division of Payment Management Overview o f the Payment Management System (PMS) and Federal Financial Report (FFR)

Completing the SF-1199A

•7

COMMON ERRORS•Corrections in Depositor Account Number and Bank Routing Number•Alternations that appear on original form are not acceptable (i.e. white out, strike-overs, cross-outs, etc.)•Depositor Account Title not filled in•Depositor Account Title does not match Name of Payee •No signatures

FROM THE DPM WEBSITE:• Go to “www.dpm.psc.gov”•Click on “Grant Recipient Info”•Click on “Forms”•Click on “Grantee Banking Information – SF-1199A

TO ENSURE ACCURACY WHEN COMPLETING DIRECT DEPOSIT FORM:•Box 1A: Name must match organization name on notice of grant award•Box 1B: Leave Blank [Note: SF1199A form will be rejected if individual’s name appears]• Box 1C: Organization’s taxpayer identification number must be included in this field {Do Not Write In Information if missing, only the grantee is allowed}•Original signatures must exist on form

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ABC Corporation, Inc.

123 ABC Street – Suite 123Anywhere US 00000

123/345-5678, ext. 910

ABC Corporation, Inc or Grant Award #

Type/Print 9-Digit Tax ID #

ABC Corporation Representative

Awarding Agency Information & Contact Person Awarding Agency Address

ABC Bank Name

123 Bank Street

Bank, US 99999

ABC Bank Name RepresentativeABC Bank Name Representative 123/475-0987, ext. 14

0-0-00

0-0-00

ABC Corporation, Inc.

1 2 3 4 5 6 7 8 9

x0 0 0 0 0 1 - 0 0 1 1

x Dept of ___________

DUNS # _____

N/A

8

Page 9: 1 FMS DPM Financial Management Service Division of Payment Management Overview o f the Payment Management System (PMS) and Federal Financial Report (FFR)

Updating Banking Info

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If your organization ever has a change in banking information, address change, etc., you must complete a new Direct Deposit Sign-Up Form (SF 1199A). The form can be obtained from your Financial Institution or from the Division of Payment Management Web Page (www.dpm.psc.gov) under the section Grant Recipient Info and then select forms.  Direct Link to SF-1199A - http://www.fms.treas.gov/eft/1199a.pdf  Once all sections have been completed, please mail the form to:  Regular Mailing Address:U.S. Department of Health and Human ServicesDivision of Payment ManagementAttn: Your DPM AccountantPost Office Box 6021Rockville, MD 20852 Overnight Mailing Address:U.S. Department of Health and Human ServicesDivision of Payment ManagementAttn: Your DPM Accountant7700 Wisconsin Avenue, Suite 10104Bethesda, MD 20814 Please include a cover letter stating your Payee Account Number (PAN) and the reason for the new form (bank change, address)  Note: You only need to submit one (1) SF-1199A if you have multiple PMS Accounts. Please make sure your memo include all PMS Account Numbers affected by the change.

Page 10: 1 FMS DPM Financial Management Service Division of Payment Management Overview o f the Payment Management System (PMS) and Federal Financial Report (FFR)

DPM PMS Access Form(For organizations not utilizing the FSR)

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This is the information of the individual that needs access to the Payment Management System

List all the PMS account numbers to gain access -- New Grantees: Enter Tax ID Number

Check one in each category (if applicable)

New PMS Users will not have a PMS Account Number

Existing PMS Users: the new PMS Account Number will be added to your existing profile

A form should be submitted for each individual PMS User

Must have signature in order for form to be valid

Page 11: 1 FMS DPM Financial Management Service Division of Payment Management Overview o f the Payment Management System (PMS) and Federal Financial Report (FFR)

DPM PMS Access Form(For IRS/VITA, EOP, USDA/OAO and State Dept Grantees Only)

•This is the information of the individual that needs access to the Payment Management System

•List all the PMS account numbers to gain access•New Grantees: Enter Tax ID Number

•Check one in each category (if applicable)

•New PMS Users will not have a PMS Account Number

•Existing PMS Users: the new PMS Account Number will be added to your existing profile

•A form should be submitted for each individual PMS User

•Must have signature in order for form to be valid 11

Page 12: 1 FMS DPM Financial Management Service Division of Payment Management Overview o f the Payment Management System (PMS) and Federal Financial Report (FFR)

FFR Privileges Defined

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• Preparer: The person that enters the disbursements on the FFR 425 Federal Cash Transaction Report and/or the Financial Status Report

• Certifier: The person that will provide the electronic signature on the FFR 425 Federal Cash Transaction Report and/or the Financial Status Report. This person should be someone that is authorized to sign financial documents for your organization.

• Preparer/Certifier: This person has privileges to prepare and certify the FFR 425 Federal Cash Transaction Report and/or the Financial Status Report.

Page 13: 1 FMS DPM Financial Management Service Division of Payment Management Overview o f the Payment Management System (PMS) and Federal Financial Report (FFR)

Connecting to the Payment Management System

Internet AccessDivision of Payment Management Home Page

www.dpm.psc.gov

Hours of OperationMonday through Friday: 5:00 a.m. until 11:00

p.m. EST* Saturday and Sunday: 9:00 a.m. until 9:00 p.m.

EST* *Requests for payment submitted after 5:00 p.m. EST will be processed as if

received on the next business day.

Help Desk NumberTelephone #: 877/614-5533E-Mail: [email protected]

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Account InquiriesAccount Inquiries

&&

Requesting PaymentsRequesting Payments

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15Review messages on this page

Accessing Payment Management System

Go to: www.dpm.psc.gov

Click on “Payment Management System Logon Link”

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Click on “Payment Management

System”

Please click here if you

need a Password

Reset

Page 17: 1 FMS DPM Financial Management Service Division of Payment Management Overview o f the Payment Management System (PMS) and Federal Financial Report (FFR)

PMSUSER

User name: Established by DPM (case sensitive)

Password: set by the users. Must be at least 8 alpha-numeric characters (e.g., #Grantee1)

User name: Established by DPM (case sensitive)

Password: set by the users. Must be at least 8 alpha-numeric characters (e.g., #Grantee1)

*For first time users, the initial password is provided by DPM.

*For first time users, the initial password is provided by DPM.

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Please be aware of the # of days before your password expires

Please be aware of the # of days before your password expires

You must change your temporary password once you access the system.

You must change your temporary password once you access the system.

Page 19: 1 FMS DPM Financial Management Service Division of Payment Management Overview o f the Payment Management System (PMS) and Federal Financial Report (FFR)

Account Balance Data Authorized grant award information, payments made and funds available

Authorization TransactionsAward amount, budget period and date posted in PMS

Payment DataPayment History including payments deposited and rejected

Summary Grant DataGrant expenditures reported on the most recent FFR 425 Federal Cash Transaction Report (FCTR)

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Grantee On-Line Inquiries

Use this process for creating, running, and storing Grantee Inquiries in the Payment

Management System

Use this process for creating, running, and storing Grantee Inquiries in the Payment

Management System

Page 20: 1 FMS DPM Financial Management Service Division of Payment Management Overview o f the Payment Management System (PMS) and Federal Financial Report (FFR)

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1) Click on “Inquiry”

2) Click on “Adhoc Grantee Inquiry”

3) Select Inquiry Type from the dropdown menu

5) Click on “Continue”

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Account Balance Data

Entering an Inquiry Name is not necessary. Only use if you wish to save your query for a later date.

Enter the assigned PMS “Payee Account Number (PAN)” Note: You may also enter the PMS sub-account number, if desired.

Click the “Run Inquiry” Button

Entering an Inquiry Name is not necessary. Only use if you wish to save your query for a later date.

Enter the assigned PMS “Payee Account Number (PAN)” Note: You may also enter the PMS sub-account number, if desired.

Click the “Run Inquiry” Button

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Account Balance Data – Result Screen

Authorized grant award information, payments made and funds available

Authorized grant award information, payments made and funds available

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Authorization Transactions

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Entering an Inquiry Name is not necessary. Only use if you wish to save your query for a later date.

Enter the assigned PMS “Payee Account Number (PAN)” Note: You may also enter the PMS sub-account number, if desired.

Click the “Run Inquiry” Button

Entering an Inquiry Name is not necessary. Only use if you wish to save your query for a later date.

Enter the assigned PMS “Payee Account Number (PAN)” Note: You may also enter the PMS sub-account number, if desired.

Click the “Run Inquiry” Button

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Award amount, budget period and date posted in PMS

Award amount, budget period and date posted in PMS

Authorization Transaction – Result Screen

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Payment Data

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Entering an Inquiry Name is not necessary. Only use if you wish to save your query for a later date.

Enter the assigned PMS “Payee Account Number (PAN)” Note: You may also enter the PMS sub-account number, if desired.

Click the “Run Inquiry” Button

Entering an Inquiry Name is not necessary. Only use if you wish to save your query for a later date.

Enter the assigned PMS “Payee Account Number (PAN)” Note: You may also enter the PMS sub-account number, if desired.

Click the “Run Inquiry” Button

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Payment History including payments

deposited and rejected

Payment History including payments

deposited and rejected

Payment Data – Result Screen

T/C (Transaction Codes)

908 = Return of Funds911 = Return of Interest916 = Fed Wire “Same”

Day Payments927 = ACH “Next” Day

PaymentsZ27 = Payment was

rejectedPNT = Banking Updated

T/C (Transaction Codes)

908 = Return of Funds911 = Return of Interest916 = Fed Wire “Same”

Day Payments927 = ACH “Next” Day

PaymentsZ27 = Payment was

rejectedPNT = Banking Updated

Page 27: 1 FMS DPM Financial Management Service Division of Payment Management Overview o f the Payment Management System (PMS) and Federal Financial Report (FFR)

Summary Grant Data

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Entering an Inquiry Name is not necessary. Only use if you wish to save your query for a later date.

Enter the assigned PMS “Payee Account Number (PAN)” Note: You may also enter the PMS sub-account number, if desired.

Click the “Run Inquiry” Button

Entering an Inquiry Name is not necessary. Only use if you wish to save your query for a later date.

Enter the assigned PMS “Payee Account Number (PAN)” Note: You may also enter the PMS sub-account number, if desired.

Click the “Run Inquiry” Button

DS (Document Status)

C = ClosedO = Opened

A = Active GrantsI = Inactive Grants

DS (Document Status)

C = ClosedO = Opened

A = Active GrantsI = Inactive Grants

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Summary Grant Data – Result Screen

Grant expenditures reported on the most recent FFR 425 Federal Cash Transaction

Report (FCTR)

Grant expenditures reported on the most recent FFR 425 Federal Cash Transaction

Report (FCTR)

Awarding Agency

Identifier

Awarding Agency

Identifier

Date Disbursements

were last reported

Date Disbursements

were last reported

Amount Reported on

the FCTR

Amount Reported on

the FCTR

Grant Award Amount

Authorized

Grant Award Amount

AuthorizedPMS Grant Award #

PMS Grant Award #

Page 29: 1 FMS DPM Financial Management Service Division of Payment Management Overview o f the Payment Management System (PMS) and Federal Financial Report (FFR)

Payment requests may be made as often as needed:

Daily Weekly Monthly

Bi-monthly

Funds must be spent within three business days!In accordance with Department of Treasury regulations, federal cash MUST BE DRAWN

SOLELY TO ACCOMMODATE YOUR IMMEDIATE NEEDS ON AN “AS NEEDED” BASIS ONLY, and must not be held in excess of three (3) working days. The Department of Treasury issued regulations governing the flow of federal cash to recipient organizations. These regulations are intended to ensure that federal cash is disbursed from U.S. Treasury coffers only when the recipient needs cash for payment purposes. The regulations minimize the negative impact of federal cash withdrawals on the public debt and related financing costs to the Federal Government. At no time, therefore, should cash be requested to cover unliquidated encumbrances, obligations, or accrued expenditures until actual program disbursements are anticipated. {Reference Circular 1075 & 1084} With certain exceptions as outlines in Section 22 (k) and (1) of OMB Circular A-110, Federal funds are required to be maintained in interest bearing bank accounts. Interest earned is to be remitted to DPM annually. Interest up to $250 may be retained to cover administrative expenses.

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Page 30: 1 FMS DPM Financial Management Service Division of Payment Management Overview o f the Payment Management System (PMS) and Federal Financial Report (FFR)

Requesting Funds

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1) Click on “Payment”

2) Click on “Request for Payment”

3) Enter your Account Number

5) Click on “Account”

Page 31: 1 FMS DPM Financial Management Service Division of Payment Management Overview o f the Payment Management System (PMS) and Federal Financial Report (FFR)

1. Enter PMS Account Number

2. Click on Account

Requesting Funds on a Cash Pooling Account{Non-Subaccounts = G}

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1. Enter or Verify Name, Telephone # & E-Mail Address

2. Enter Payment Due Date *

3. Enter Payment Information +

4. Click on Continue

*Payment Due Date always the next business date; unless otherwise stated in your initial welcome letter.

+ Expected Disbursement means the amount needed to pay invoices, etc.

Cash On Hand means the amount remaining from a previous payment request

Payment Request Amount means the amount you are expected to receive in your bank account.

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1. Review Information on screen

2. Click Request for Payment

If you need a copy of the screen, please print before you click on the Request for Payment button. You will not be able to go back to a previous screen.

Page 34: 1 FMS DPM Financial Management Service Division of Payment Management Overview o f the Payment Management System (PMS) and Federal Financial Report (FFR)

Grantee Funds Request Confirmation Screen

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1. Review Information on screen

2. Click Done

If you need a copy of the screen, please print before you click on the Request for Payment button. You will not be able to go back to a previous screen.

Page 35: 1 FMS DPM Financial Management Service Division of Payment Management Overview o f the Payment Management System (PMS) and Federal Financial Report (FFR)

Grantee Confirmation Transaction Screen

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Your payment request has now been submitted via the Payment Management

System

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Requesting Funds on a Non-Cash Pooling Account {Sub-Accounts = B & P}

1. Enter PMS Account Number

2. Click on Account

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1. Enter or Verify Name, Telephone # & E-Mail Address

2. Enter Payment Due Date *

3. Enter Payment Information +

4. Click on Continue

*Payment Due Date always the next business date; unless otherwise stated in your initial welcome letter.

+ Expected Disbursement means the amount needed to pay invoices, etc.

Cash On Hand means the amount remaining from a previous payment request

Payment Request Amount means the amount you are expected to receive in your bank account.

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1. Select the PMS Sub-account you wish to request funds from. You may click on one, two, etc.

2. Click on Sub-Amount

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For each sub-account, enter the amount you are requesting

Click on Request Payment

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1. Review Information on screen

2. Click Done

If you need a copy of the screen, please print before you click on the Request for Payment button. You will not be able to go back to a previous screen.

Page 41: 1 FMS DPM Financial Management Service Division of Payment Management Overview o f the Payment Management System (PMS) and Federal Financial Report (FFR)

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Your payment request has now been submitted via the Payment Management

System

Page 42: 1 FMS DPM Financial Management Service Division of Payment Management Overview o f the Payment Management System (PMS) and Federal Financial Report (FFR)

Types of Payment Requests

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Reimbursable Requests

Advanced Requests

Combination Requests

Page 43: 1 FMS DPM Financial Management Service Division of Payment Management Overview o f the Payment Management System (PMS) and Federal Financial Report (FFR)

Requesting Funds: Reason for Denied Payments / Manual Review Flags

Agency Restriction Awarding agency has the authority to restrict grant funding and payment requests

Reasonableness Excessive payment requests may be rejected due to large payments in budget period

Late Federal Financial Report (FFR) If the Federal (FCTR) and/or the Financial Status Report (FSR) is not filed before the due date,

temporary suspension of funding privileges will occur

Excess Cash on Hand - 3 day rule (FCTR) Funding requests will be denied if there is excessive cash on hand (FCTR)

Agency Approval & Confirmation

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Page 44: 1 FMS DPM Financial Management Service Division of Payment Management Overview o f the Payment Management System (PMS) and Federal Financial Report (FFR)

Federal Cash Transaction Federal Cash Transaction Report Report

(Formerly PSC 272 Electronic Report)(Formerly PSC 272 Electronic Report)

How Grantees Report DisbursementsHow Grantees Report Disbursements

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Page 45: 1 FMS DPM Financial Management Service Division of Payment Management Overview o f the Payment Management System (PMS) and Federal Financial Report (FFR)

• The Federal Financial Report (FFR) consists of both the Federal Cash Transaction Report (FCTR) and the Financial Status Report (FSR)**.

• The FFR Federal Cash Transaction Report must be filed within 30 days at the end of each of the following quarter end dates:

December 31 (1st Quarter of fiscal year) March 31 (2nd Quarter of fiscal year) June 30 (3rd Quarter of fiscal year) September 30 (4th Quarter of fiscal year)

• Adjustments to cumulative disbursements may be saved (to be completed at a later time BEFORE the deadline date) or certified .

**Only the following Federal Agencies are utilizing the FSR via the Payment Management System (IRS/VITA, Executive Office of the President, USDA/OAO, and Department of State). If you do not have grants with one of the above agencies, please contact your grants officer regarding the submission of the FSR-269.

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Overview of the Federal Financial Report

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Completing the FFR Federal Cash Transaction Report (FCTR) (Portion which replaces the PSC-272)

After logging in to the Payment Management System with a PMS User ID and password:

Click the PMS menu heading entitled: “Disbursement”

Click the sub-heading entitled: “FFR Cash Transaction Report”

Enter your PMS Account Number

Click Continue

After logging in to the Payment Management System with a PMS User ID and password:

Click the PMS menu heading entitled: “Disbursement”

Click the sub-heading entitled: “FFR Cash Transaction Report”

Enter your PMS Account Number

Click Continue

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Current Quarters Report

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To see just the current quarters report, enter your PMS Account Number.

Leave the Reporting Period as “Current”.

Leave everything else as is.

Click Continue

To see just the current quarters report, enter your PMS Account Number.

Leave the Reporting Period as “Current”.

Leave everything else as is.

Click Continue

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All Reports

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To see all quarterly reports generated for this PMS Account, enter your PMS Account Number.

Select the Reporting Period “ALL”.

Leave everything else as is.

Click Continue

To see all quarterly reports generated for this PMS Account, enter your PMS Account Number.

Select the Reporting Period “ALL”.

Leave everything else as is.

Click Continue

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Under the Action column, from the drop down I want to...menu select your desired action

Prepare/CertifyPreparerCertifier

Note: System will display desired selection information

Under the Action column, from the drop down I want to...menu select your desired action

Prepare/CertifyPreparerCertifier

Note: System will display desired selection information

Completing the FFR Federal Cash Transaction Report (FCTR)

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Completing the FFR Federal Cash Transaction Report (FCTR) (Entering Information)

PMS will automatically populate Agency, Grantee Information, DUNS, EIN as stated in the database.

Box 6, Box 7, & Box 9 are defaulted automatically by the system.

To report disbursements on the grant, click on the “Report Disbursements” button at the top of the page.

The Report Disbursement page must

be completed first.

PMS will automatically populate Agency, Grantee Information, DUNS, EIN as stated in the database.

Box 6, Box 7, & Box 9 are defaulted automatically by the system.

To report disbursements on the grant, click on the “Report Disbursements” button at the top of the page.

The Report Disbursement page must

be completed first.

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Completing the FFR Federal Cash Transaction Report (FCTR) (Reporting Disbursements)

In Box 5, report “CUMULATIVE” expenditures for each grant listed.

Net Quarter Disbursements will automatically calculate at the bottom in the box titled “TOTAL”

Note: The Rec Acct Num column is optional. This is for your use only! However, PMS will retain this information and it will populate on each quarters report.

Remember this is an expenditure report. You must report actual expenditures regardless if you have requested funds.

In Box 5, report “CUMULATIVE” expenditures for each grant listed.

Net Quarter Disbursements will automatically calculate at the bottom in the box titled “TOTAL”

Note: The Rec Acct Num column is optional. This is for your use only! However, PMS will retain this information and it will populate on each quarters report.

Remember this is an expenditure report. You must report actual expenditures regardless if you have requested funds.

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Completing the FFR Federal Cash Transaction Report (FCTR)

Cash Receipts = the Ending Cash on Hand from the prior quarter’s report + funds received and/or returned during the quarter.

You must calculate 10c “Cash On Hand” Line 10a minus Line 10b.

If 10c is a positive amount, you must provide an explanation on line 12.

Cash Receipts = the Ending Cash on Hand from the prior quarter’s report + funds received and/or returned during the quarter.

You must calculate 10c “Cash On Hand” Line 10a minus Line 10b.

If 10c is a positive amount, you must provide an explanation on line 12.

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Completing the FFR Federal Cash Transaction Report (FCTR) (Cash on Hand, Remarks & Signature)

Scroll to the bottom of the page to enter remarks, if applicable in box 12.

Enter Certifying Officer’s name in Box 13b

Scroll to the top or bottom of the page and click the “Certify” button to attest to the accuracy and completeness of the report.

Scroll to the bottom of the page to enter remarks, if applicable in box 12.

Enter Certifying Officer’s name in Box 13b

Scroll to the top or bottom of the page and click the “Certify” button to attest to the accuracy and completeness of the report.

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Completing the FFR Federal Cash Transaction Report (FCTR) (Certification Message)

54

Read Windows message and click “OK” if you agree

Read Windows message and click “OK” if you agree

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Completing the FFR Federal Cash Transaction Report (FCTR) (Certification Box & Submit)

55

Check the box under 13b

Click on the “Submit” button.

Once report is submitted, the message “Certify Transaction Complete” will appear

Updates to the report, can be made 24 hours after submission.

Check the box under 13b

Click on the “Submit” button.

Once report is submitted, the message “Certify Transaction Complete” will appear

Updates to the report, can be made 24 hours after submission.

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Your report has now been submitted.

You can click on the “Return to List” button to see the new status of your report.

If you missed a past report, you must complete the current quarters report in order to be compliant.

Your report has now been submitted.

You can click on the “Return to List” button to see the new status of your report.

If you missed a past report, you must complete the current quarters report in order to be compliant.

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General InformationGeneral Information

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Page 58: 1 FMS DPM Financial Management Service Division of Payment Management Overview o f the Payment Management System (PMS) and Federal Financial Report (FFR)

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Returning Funds

Please see our website under Grant Recipient Info for detailed instructions.

Please see our website under Grant Recipient Info for detailed instructions.

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For more information, please consult the

DPM Home Page: www.dpm.psc.gov

under the subheading ‘Grant Recipient Info” or

contact your DPM Account Representative

via the “Contact Us” hyperlink

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