1 factors affecting facility maintenance management audting in saudi arabia by al-hammad,a. and...
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FACTORS AFFECTING FACILITY MAINTENANCE MANAGEMENT AUDTING
IN SAUDI ARABIA
BY
Al-Hammad,A. and AL-Zahrani A.,
College of Environmental Design, King Fahd University of Petroleum & Minerals,
Dhahran, Saudi Arabia
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NCONTENTS
INTRODUCTIONINTRODUCTION
OBJECTIVESOBJECTIVES
RESEARCH METHODOLOGYRESEARCH METHODOLOGY
FACTORS AFFECTING FACILITY MAINTENANCE FACTORS AFFECTING FACILITY MAINTENANCE
STUDY SURVEYSTUDY SURVEY
ANALYSIS OF THE DATAANALYSIS OF THE DATA
RESULTS OF THE STUDYRESULTS OF THE STUDY
CONCLUSIONSCONCLUSIONS
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NINTRODUCTION
1/2 Nowadays, many facilities owners in Saudi Arabia Nowadays, many facilities owners in Saudi Arabia
as well as in other countries visualize the as well as in other countries visualize the importance of maintenance auditing for their importance of maintenance auditing for their facilities. facilities.
Through auditing, facility owners needs to know Through auditing, facility owners needs to know the status of their maintenance management the status of their maintenance management systems: systems:
whether they are organized in the right way to whether they are organized in the right way to achieve their objectives or achieve their objectives or
whether some actions should be taken to whether some actions should be taken to improve their maintenance management improve their maintenance management approaches.approaches.
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NINTRODUCTION
2/2 Such auditing will help facilities owners measure Such auditing will help facilities owners measure
and improve the effectiveness of their maintenance and improve the effectiveness of their maintenance management systems. management systems.
However, facility owners often differ in their However, facility owners often differ in their approach to making maintenance auditing for their approach to making maintenance auditing for their facilities. facilities.
To unify the approach for such auditing, this paper To unify the approach for such auditing, this paper aims at assessing the auditing factors, which are aims at assessing the auditing factors, which are used by facility owners. used by facility owners.
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NOBJECTIVES OF THE STUDY
To assess, from the view points of the facility To assess, from the view points of the facility owners in government and private sectors , the owners in government and private sectors , the maintenance management auditing factors, which maintenance management auditing factors, which are needed to audit their facilities.are needed to audit their facilities.
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NRESEARCH METHODOLOGY
The study was carried out in two phases:
The first phase include a literature search and interviews. * The identification of six groups of main categories and a total of 37 specific factors
In the second phase * A survey was conducted to assess the
relative importance of these factors. * The survey was filled out by 25 professional 25 professional maintenance managers from the governmental maintenance managers from the governmental sector and 22 professional maintenance sector and 22 professional maintenance managers from the private sector in Saudi Arabia managers from the private sector in Saudi Arabia
The data gathered from the survey was analyzed statistically .
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NFACTORS AFFECTING FACILITY MAINTENANCE 1/7
Factors Affecting facility maintenance management are classified into six main categories :
First: ORGANIZATION & HUMAN RESOURCES
Second: WORK LOAD IDENTIFICATION & PERFORMANCE
MEASURES
Third: WORK PLANNING & SCHEDULING
Fourth: WORK ACCOMPLISHMENT
Fifth: INFORMATION TECHNOLOGY & APPRAISAL
Sixth: MATERIAL MANAGEMENT
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NFACTORS AFFECTING FACILITY MAINTENANCE 2/7
First: ORGANIZATION & HUMAN RESOURCES
1. Organization structure
2. Policies, rules and services
3. Work control central functions, staffing
4. Shop organization
5. Shop supervision and planning functions
6. First line supervisors & their responsibilities
7. Training
8. Motivation
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NFACTORS AFFECTING FACILITY MAINTENANCE 3/7
Second: WORK LOAD IDENTIFICATION & PERFORMANCE MEASURES
9. Facility condition inspection
10. Work request procedure
11. Relationships between sections
12. Preventive maintenance (Equipment)
13. Service work
14. Routine, recurring work
15. Work requirements documentation
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NFACTORS AFFECTING FACILITY MAINTENANCE 4/7
Third: WORK PLANNING & SCHEDULING
16. Priority system
17. Work classification and weekly schedule
18. Alterations and improvement work
19. Budget requirements for maintenance & repairs
20. Budget execution plan
21. Backlog of funded work
22. Emergency work & shutdown scheduling
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NFACTORS AFFECTING FACILITY MAINTENANCE 5/7
Fourth: WORK ACCOMPLISHMENT
23. Shop scheduling & planning procedures
24. Craft and material availability
25. Maintenance process re-engineering
26. Shop, Space, Tools and Equipment
27. Transportation
28. Supervisory practices
29. Use of contracts
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NFACTORS AFFECTING FACILITY MAINTENANCE 6/7
Fifth: INFORMATION TECHNOLOGY & APPRAISAL
30. Management Information System (MIS)
31. Measurement of performance
32. Productivity Measurement
33. Information systems & historical records
34. Variance review
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NFACTORS AFFECTING FACILITY MAINTENANCE 7/7
Sixth: MATERIAL MANAGEMENT
35. Part and material availability
36. Store room operation
37. Inventory functions and costs
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NSTUDY SURVEY
1/2
Considering the above mentioned factors,Considering the above mentioned factors,
a survey of a randomly selected sample of 25 a survey of a randomly selected sample of 25 professional maintenance managers from the professional maintenance managers from the governmental sector and 22 professional governmental sector and 22 professional maintenance managers from the private sector in maintenance managers from the private sector in Saudi Arabia was carried out. Saudi Arabia was carried out.
The data gathered from the survey was analyzed The data gathered from the survey was analyzed statically by using the importance index and the statically by using the importance index and the Spearman correlation formula.Spearman correlation formula.
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NSTUDY SURVEY
2/2
The importance index is used to measure the The importance index is used to measure the relative importance of each auditing factorrelative importance of each auditing factor
The Spearman correlation formula is used to find The Spearman correlation formula is used to find out whether the government and private managers out whether the government and private managers parties agree or not for the assessment of the parties agree or not for the assessment of the auditing factorsauditing factors
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NANALYSIS OF THE DATA
According to the evaluations of the professional According to the evaluations of the professional maintenance managers in government as well as private maintenance managers in government as well as private sectors: sectors:
Table1 shows the importance index and the ranking of Table1 shows the importance index and the ranking of the categories .the categories .
Table 2 shows the importance index and the ranking of Table 2 shows the importance index and the ranking of the auditing factors the auditing factors
The importance indices were grouped to reflect the The importance indices were grouped to reflect the respondents rating as follows:respondents rating as follows:
Extremely importantExtremely important 87.5 < I <10087.5 < I <100
ImportantImportant 68.75 < I < 87.568.75 < I < 87.5
Moderately importantModerately important 43.75 < I < 68.7543.75 < I < 68.75
Little importantLittle important 25 < I < 43.7525 < I < 43.75
Not importantNot important 0 < I < 250 < I < 25
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No. categoriescategories
Govt .Organizations
Ranks
Private Organizations Ranks
Index Rank Index Rank
First Organization & Human Resources 71.24 1 82.18 1
Second Work Load Identification & Performance Measures 68.61 5 77.82 5
Third Work Planning & Scheduling 67.81 6 78.02 2
Fourth Work Accomplishment 70.84 2 77.75 6
Fifth Information Technology & Appraisal 69.08 4 75.87 3
Sixth Material Management 70.63 3 78.46 4
Table 1 – Result of the survey for the
categories
RESULTS OF THE SURVEY 1/7
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No. Factor
Govt. Organizations Ranks
Private Organizations Ranks
Index Rank Index Rank
First Component : Organization & Human Resources 71.24 1 82.18 1
1 Organization Structure 78.00 2 85.25 6
2 Policies, Rules and Services 75.00 6 83.75 10
3 Work Control Center Functions, Staffing 78.00 3 86.50 4
4 Shop Organizations 74.25 8 78.75 25
5 Shop Supervision & Planning Function 67.00 29 75.50 30
6 Fist Line Supervision & Responsibilities 73.25 12 82.25 13
7 Training 71.50 12 82.25 13
8 Motivation 68.00 19 81.00 17
Table 2 – Result of the survey for the auditing factors 1/6
RESULTS OF THE SURVEY 2/7
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No. FactorGovt. Organizations Ranks
Private Organizations Ranks
Index Rank Index Rank
Second Factors: Work Load Identification & Performance Measures
68.61 5 77.82 5
9 Facility Condition Inspection 75.25 5 81.75 14
10 Work Request Procedure 79.25 1 89.75 1
11 Relationship Between Sections 75.00 7 83.75 9
12 Preventive Maintenance (Equipment) 73.75 11 81.50 15
13 Service Work 54.00 37 62.00 37
14 Routine, Recurring Work 56.75 36 66.00 36
15 Work Requirements Documentation 66.25 31 80.00 31
Table 2 – Result of the survey for the auditing factors 2/6
RESULTS OF THE SURVEY 3/7
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No. FactorGovt. Organizations Ranks
Private Organizations Ranks
Index Rank Index Rank
Third Factor : Work Planning & Scheduling 67.81 6 78.02 2
16 Priority System 72.00 17 71.50 33
17 Work Classification and Weekly Schedule 62.50 33 76.52 27
18 Alterations and Improvement Work 66.25 30 76.89 26
19 Budget Requirements for Maintenance and Repairs 74.00 10 87.00 3
20 Budget Execution Plan 71.00 20 84.75 8
21 Backlog of Funded Works 58.00 35 80.00 20
22 Emergency Work & Shutdown Scheduling 70.25 22 86.25 5
Table 2 – Result of the survey for the auditing factors 3/6
RESULTS OF THE SURVEY 4/7
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No. FactorGovt. Organizations Ranks
Private Organizations Ranks
Index Rank Index Rank
Fourth Factor : Work Accomplishment 70.84 2 77.75 6
23 Shop Scheduling & Planning Procedure 65.25 32 75.50 29
24 Craft and Material Availability 74.25 9 81.00 16
25 Maintenance Process Re-Engineering 68.50 24 72.75 32
26 Shop, Space, Tools & Equipment 70.00 23 76.25 28
27 Transportation 72.75 15 72.75 31
Table 2 – Result of the survey for the auditing factors 4/6
RESULTS OF THE SURVEY 5/7
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No. FactorGovt. Organizations Ranks
Private Organizations Ranks
Index Rank Index Rank
Fifth Factor : Information Technology & Appraisal 69.08 4 75.87 3
30 Management Information System (MIS) 68.25 25 79.50 22
31 Measurement of Performance 68.00 26 80.50 19
32 Productivity Measurement 70.50 21 78.75 24
33 Information System & Historical Records 71.75 18 83.25 11
34 Variance Review 66.75 29 70.00 34
Table 2 – Result of the survey for the auditing factors 5/6
RESULTS OF THE SURVEY 6/7
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No. FactorGovt. Organizations Ranks
Private Organizations Ranks
Index Rank Index Rank
Sixth Factor : Material Management 70.63 3 78.46 4
35 Parts & Material Management 77.00 4 87.00 2
36 Storeroom Operation 73.00 13 80.75 18
37 Inventory Functions and Costs 61.25 34 67.00 35
Table 2 – Result of the survey for the auditing factors 6/6
RESULTS OF THE SURVEY 7/7
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NCONCLUSIONS
Based on the results of this study and as shown in Tables 1 and Based on the results of this study and as shown in Tables 1 and 2, the following can be concluded:2, the following can be concluded:
Both governmental and private sectors rated all factors as Both governmental and private sectors rated all factors as moderately important to extremely important.moderately important to extremely important.
With 95% confidence, it can be concluded that the government With 95% confidence, it can be concluded that the government and private sectors generally agree on ranking of all factors and private sectors generally agree on ranking of all factors affecting facility maintenance management auditing.affecting facility maintenance management auditing.
Both sectors ranked work request procedure factor as the Both sectors ranked work request procedure factor as the highest while they ranked service work factor as the lowest.highest while they ranked service work factor as the lowest.
Thus, all the listed factors can be used to audit the maintenance Thus, all the listed factors can be used to audit the maintenance management department.management department.
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THANK YOUTHANK YOU