1 en r es - cinnairecinnaire.com/wp-content/uploads/2017/01/uofa... · best practices to improve...

CONFERENCE DESIGNED FOR: • REGIONAL MANAGERS • RESIDENT MANAGERS • MAINTENANCE STAFF

• LEASING STAFF • DEVELOPERS • INVESTORS • PARTNERS

#CinnaireU2017

Partnering with CEDAM to provide you with a full track on Energy Efficiency

FIRST RESPONDERS

2017 EDUCATION CONFERENCE

SEPTEMBER 20 & 21

KELLOGG CENTER

EAST LANSING, MI


SEPTEMBER 20 & 21

KELLOGG CENTER

EAST LANSING, MI

Cinnaire’s University of Affordability Conference strives to cultivate the ongoing success of our industry by

facilitating technical and operational educational development in a collaborative

setting to enhance strong, agile teams. Each year, we build a theme around the

conference to enhance the “fun.” This year, our focus is on you and the role you play

as a First Responder. You are the face of the organization where you work. You are the

“go to” when there is a problem, crisis or when assistance is needed.

We’ve partnered with Community Development Association of Michigan (CEDAM) to provide you with a complete track of Energy Efficiency workshops. CEDAM is working with multiple energy efficiency and multifamily affordable housing stakeholder groups on Michigan Energy Efficiency for All (MEEFA) initiative. The goal of MEEFA is to improve energy efficiency in multifamily affordable housing developments across Michigan. Similar efforts are underway in other states, thanks to the generous support of the Energy Foundation. This track will provide information on energy efficiency topics ranging from funding to benchmarking to working with energy efficiency contractors.

#CinnaireU2017

YOU’RE INVITED!

ROOM RESERVATIONS 2

KEYNOTE SPEAKERS 2

WORKSHOP SCHEDULE AT A GLANCE 3

WORKSHOP SCHEDULE DETAIL 4-8

CONFERENCE SCHEDULE 9

REGISTRATION (MAIL IN & ONLINE) 10

WELC

OM

E

JOIN US FOR THE 2017 UNIVERSITY OF AFFORDABILITY CONFERENCE

TO BE HELD AT THE KELLOGG CENTER IN EAST LANSING, MICHIGAN,

SEPTEMBER 20 & 21, 2017.

DENISE STEIN CEO, Art of Leadership Advisors

With nearly 30 years in the leadership consulting and executive

coaching field, Denise Stein has worked with hundreds of organizations and thousands of individuals, helping them to identify, engender, and achieve key corporate and individual goals. “Building an engaged, focused, and effective team is the key to success for any organization. Whether you have two employees or thousands, alignment on key goals, priorities, and strategies is imperative on producing sustainable results.”

As an entrepreneur and business consultant, Denise has participated in the evolution of business practices and mental models within client organizations and industries. After working with clients to establish clear Goals and Strategies, Denise helps executives and organizations anticipate key issues, identify and mobilize strengths, and implement practices to address ongoing challenges that organizations face. Denise’s executive coaching and leadership programs provide experiential learning, through which participants tap into their personal values and passion, create environments that promote teamwork, establish accountability structures, encourage creative problem solving, and open doors for natural leaders in the organization to emerge, producing sustainable, quantifiable results across the organization.

SARAH BRABBS Author, Optimizing Relationships

Sarah Brabbs, M.A. author of “So People Say You’re an Asshole:

A Book for You, People Who Love You, and People Who Work with You” spends her time training, speaking, and inspiring people to proactively improve their communication skills, experience immediate impactful change, and enjoy deeper, more meaningful and productive relationships both at work and at home. She has

been referred to as a “catalyst for change.” Jody Heath, a Vice President at Manpower in Ann Arbor, says this about Sarah: “I enjoyed the presentation so much that I attended it a second time to reinforce what I learned.” Sarah is a professional speaker who works with the business

community and individuals. A more detailed description of what she does can be found at www.optimizingrelationships.com.

BOOK YOUR ROOM BY AUGUST 19 TO GET THE SPECIAL DISCOUNTED RATES!

TO RESERVE ONLINE

� Go to www.kelloggcenter.com � Click on the “Reservations” link (top of page) � Select “Check availability and book now!” link � Enter arrival, departure, rooms, & number of adults & children � Select “Click Here for Special Rates” and enter your Group Code: 1709CINNA1 � Click “Check Availability”

TO RESERVE BY PHONE� Call 800-875-5090 and refer to the Group Code: 1709CINNA1 Monday-Friday 7:30am-7:00pm Saturday 10:00am-2:00pm.

• ATTIRE: We want you to be comfortable. Please dress in business casual for your educational experience.

Room reservations can be made online or phone. When placing a reservation, please provide your Group Code: 1709CINNA1. This code is needed to access the Cinnaire conference room block. Please reserve your hotel room by AUGUST 19. The room block will be released after this date and regular charges will apply. Rooms are available for $125/standard double, standard queen and standard king; $140 for deluxe king; and, $160 for corner, luxury king or luxury double.

HOTEL ADDRESSKellogg Hotel & Conference Center219 S. Harrison RoadEast Lansing, MI 48824www.kelloggcenter.com

KEY

NO

TE PRESEN

TERS

RO

OM

RESERVATIO

NS

CINNAIRE’S UNIVERSITY OF AFFORDABILITY 2017 EDUCATION CONFERENCE • 2

WO

RKSH

OPS

PROPERTY MANAGER/LEASING MAINTENANCE MANAGEMENT HOUSING GENERAL ENERGY

LUNCH W/ KEYNOTE: Sticky Situations: Surviving Conflict, Change, & Challenging People™ — Sarah Brabbs

LUNCH W/ KEYNOTE: Building a Bridge, A Stronger Relationship — Denise Stein

12:00 – 1:30PM

12:00 – 1:00PM

WEDNESDAY SEPTEMBER 20, 2017

PROPERTY MANAGER/LEASING MAINTENANCE MANAGEMENT HOUSING GENERAL ENERGYTHURSDAY

SEPTEMBER 21, 2017

1:30 – 2:45PM Writing Skills • Kelly Rogers

The Anatomy of a Crisis – Learn How to Master the Chaos• Elaine Simpson

Repitition Makes Reputation and Reputation Makes

Residents • Elaine Simpson

The Latest on Bed Bugs and Control

• Gary Offenbacher

REAC – Part 1 • David Rudolph

REAC – Part 2 • David Rudolph

Acquisition Rehab – Part 1 • Jillian Toole

Acquisition Rehab – Part 2 • Jillian Toole

Emergency Preparedness: Writing an Emergency

Plan• Gromer• Offenbacher

LIHTC Jeopardy • Trey Phillips

Year 15: Dispositions Strategy – Qualified

Contracts – Part 1 • Panel

Year 15: Dispositions Strategy – Qualified

Contracts – Part 2 • Panel

Knowing Me, Knowing You: Emotional Intelligence

• Chris Laurent • Josh Ghena

Drug Intervention – Part 1 • Panel

Drug Intervention – Part 2• Panel

MI Battle of the Buildings & 2030 District

• Cheri Holman

Can You Really Save Green ($$) by Going Green? Yes!

Here’s How • Cory Connolly

Solar for Multifamily Housing: The Opportunity

is NOW• Panel

3:00 – 4:15PM WORKSHOPS


9:00 – 10:15AM WORKSHOPS

It’s Fair Housing, Not Fear Housing! – Part 2

• Elaine Simpson

It’s Fair Housing, Not Fear Housing! – Part 1

• Elaine Simpson

Trends in Maintenance • Mark Cukro

Prevention Maintenance: Tips - Techniques - Things to

Think About • David Rudolph

Attract, Retain and Motivate – 8 Tips

• Stan Hannah

We Are All Risk Managers • Jim Gromer

Capital Needs Assessment Success Strategy

• Panel

That’s the Name of the Game: Pulse Points for Great LIHTC

Deals• Chris Laurent

Body Language • Brian Feeney • Mary Manual

Professional Presence • Panel

Green Building Certification Programs: The Basics

Part 2 • Brett Little

Building, The Basics Part 1 • Brett Little

10:30 – 11:45AM WORKSHOPS

Leasing – Talking To Strangers

• Lori Hammond

Advanced Leasing – Mining for Lost Prospects • Lori Hammond

Safety for Maintenance • Mark Cukro

Life Cycle of a Building • Mark Cukro

Financial Statement Audit Prep • Kenny Dennison

• Kevin Shirey

IT Challenges of Small Businesses

• Tim Shand

Leading a Culture That Attracts, Retains Talent

• Mark McDaniel • Stan Hannah

CSH’s Quality Supportive Housing Operations

• Panel

Insurance • Phil Hinton • Michael Miller

Building a Bridge • Denise Stein

Financing for All • Panel

Green Blueprints: Case Studies on Energy Efficiency • Jason Bing • Jennifer Hall



TRADESHOW — EVERYONE5:45 – 8:00PM

FIRST RESPONDERS

3 • CINNAIRE’S UNIVERSITY OF AFFORDABILITY 2017 EDUCATION CONFERENCE

WEDNESDAY • SEPT 20 WORKSHOPS

12:00 – 1:30PM • LUNCH WITH KEYNOTE PANELIST • SARAH BRABBS

Sticky Situations: Surviving Conflict, Change, & Challenging People™ Sarah Brabbs, Optimizing Relationships We as human beings live with a wide variety of beliefs, personalities, baggage, issues, skills, and experiences – and much more. Because of these, there is a lot we don’t know that we don’t know; we have blind spots. At this life-changing talk you’ll learn new mindsets and skills related to conflict, change, and challenging people – that ultimately will make your life and the lives of those around you more meaningful, and more peaceful.

1:30 – 2:45 PM • WORKSHOPS

Writing Skills | Write Right: Connecting with Your Residents Through Well-Written Communication Kelly Rogers, JetCo Solutions Well-written communication can motivate, activate and entertain a target audience. As property owners and managers, you have many opportunities to engage your residents with written words from promotional materials to informational emails. If your communication contains misspellings, grammatical errors, typographical errors, punctuation errors, and incorrect words and emotion, you will miss connecting. If you miss the connection, your audience may not respond with the intended actions. We want to help you reach your audience through improved writing. You will walk away with a new approach to written communications. From proper grammar to creativity, you will learn to write right! You will also have a list of easy to access resources and best practices to improve your writing daily.

The Latest on Bed Bug Strategy and Control Gary Offenbacher, Continental Management Bed bugs continue to be an issue, so we as industry professionals, need to stay on top of the latest and greatest strategies for avoiding infestations and managing bed bug control. This session will cover the basics, as well as updates and information on being prepared and responding effectively.

Acquisition Rehab | Part 1 Jillian Toole, NPCC, HCCP, NCP Novogradac & Company, LLP With so many aging residential rental properties throughout the country, a firm grasp of the rules governing acquisition/rehab deals is a necessity. We will discuss various issues associated with acquiring and rehabilitating properties under the LIHTC program, including: significant dates for tax credit percentages, acquisition and safe harbor rules, rehabilitation considerations, including maximizing credits and timing for each unit, record-keeping tips.

LIHTC Jeopardy Trey Phillips, Cinnaire LIHTC Jeopardy will test both participant and the audience knowledge on LIHTC information in a fun, interactive way. The game is played with two teams of four, each team with a buzzer and the first to buzz in gets to answer. A correct answer will also allow that team to select the topic of the following question. Just like the game Jeopardy, there are two rounds – daily doubles and final jeopardy round. Our version will focus primarily on LIHTC questions to best improve our collective knowledge, sprinkled with some pop culture trivia to add a bit of levity. If both teams are unable to correctly answer, we will give the audience a chance. Correct answers will earn a treat!

Knowing Me, Knowing You: Becoming More Effective Through Emotional Intelligence Chris Laurent, Cinnaire Josh Ghena, Cinnaire Our industry is one rife with focus on hard technical skills – lots of acronyms, procedures, and processes. At the end of the day, though, it’s a people process – with lots of complimen-tary, albeit at times, confrontational styles colliding. We will lead you through a highly engaged, interactive session designed to better understand the essence of what we each bring to the table – strong points and challenges. You’ll leave this session with some good tools to help you communicate and ultimately become stronger in your role when working with others.

Michigan Battle of the Buildings & 2030 Districts Cheri Holman, LEED AP, US Green Building Council West Michigan Learn about the only biggest loser styled energy competition in the county. The Michigan Battle of the Buildings includes more than 450 buildings representing over 64 million feet of real estate, all battling it out to see who can reduce energy and water waste in their building by the greatest percentage. Next you will hear about 2030 Districts. Two Michigan

cities (Grand Rapids & Detroit) have committed to reducing CO2 emissions from energy, water and transportation by 50 percent by 2030. Learn & discuss our strategies to accomplish these lofty goals during this session.

2:45 – 3:00PM BREAK

3:00 – 4:15PM • WORKSHOPS

The Anatomy of a Crisis – Learning How to Master the Chaos Elaine Simpson, Occupancy Solutions Bad things happen. Unfortunately that is part of life, and how you respond can make or break your community. When an external crisis occurs, it often triggers an internal crisis within oneself and/or the team and this often leads to complete chaos. Learn how to master the chaos by creating strategies, plans, procedures and protocols for when an emergency occurs.

REAC | Part I David Rudolph, Cinnaire This is not an introduction to REAC. Chances are you are familiar with REAC. You’ve experienced them, had some failures, some ties (a low passing score) and some wins. Still hoping to find that tip to stop or to eliminate your organization from getting pending REAC? Eliminating “score” concern, spending thousands of dollars and endless man-hours in hopes for that “90+” score. Information will be presented in an easy to understand format. REAC 1, prep session to REAC 2, will allow you to see REAC through the eyes of HUD, the inspector, the employee, supervisors, management company and owners. Learn how to avoid the stress and over-spending by understanding how to utilize what most call an unfair and ridiculous scoring system. The knowledge and skills presented will allow you to assess and establish a plan of action that will be successful.

Acquisition Rehab | Part 2 Jillian Toole, NPCC, HCCP, NCP Novogradac & Company, LLP We will touch on the compliance needs for acquisition/rehab projects. We will discuss such rules as the 120-Day, Tack-Back and Safe Harbor. In this session, we will discuss more advanced topics of avoiding recapture and correcting non-compliance at acquisition/rehab properties. There are different policies for new residents versus existing; learn how to treat each certification. Applicable income limits, utility allowances and how to field relocation issues will also be covered.



WEDNESDAY • SEPT 20 WORKSHOPS Continued

3:00 – 4:15PM • WORKSHOPS Continued

Year 15: Dispositions Strategy – Qualified Contracts Paul Davis, Cassie Brown, Adrienne Zeigler, MSHDA; James White, Rich Swantek, Cinnaire; Gary DeShano, Dino Ciardelli, GLD Management As more properties in the Section 42 Housing Tax Credit Program reach year 15 and beyond, some may consider a qualified contract as a possible exit strategy. Per Section 42, there are only two scenarios under which an extended-use agreement can be terminated: foreclosure or release through qualified con-tract. Since foreclosure is both more self-ex-planatory and less desirable, this session will focus solely on termination process through qualified contract. There will be presentations from a Syndicator, Broker and Housing Author-ity (MSHDA), as well as a discussion panel on the pros and cons from each perspective.

Identification and Awareness: Lessons on Drugs in our Communities | Part 1 Shawn Bain, Global Drug Concepts Michael Powell, Global Drug Concepts Do you know the signs? Join expert panelists as they provide drug awareness education; focusing on drug discernment, prevention and mitigation. The panelists are experts in the area of current drug trends, terminology, paraphernalia, concealment and physiological effects of all drugs of abuse in today’s world.

Can You Really Save Green ($$) by Going Green? Yes – Here’s How Cory Connolly, Levin Energy Partners Since 2012, 20 counties representing 62 percent of Michigan’s population have joined the Lean & Green Michigan property assessed clean energy (PACE) program. Now, property owners can finance any combination of energy efficiency, water efficiency and renewable energy improvements over 20 years at a fixed interest rate. The upshot? You can undertake major projects to cut 20, 30, or 40 percent out of your energy spend, finance the whole thing out of energy savings, and still have positive cash flow left over. Find out how your facility can upgrade boilers, chillers, indoor and outdoor lighting, or even go solar, all in a way that cuts your operating costs.

4:15 – 4:30PM • BREAK


Repetition Makes Reputation and Reputation Makes Residents Elaine Simpson, Occupancy Solutions A good reputation is more valuable than money in the apartment industry because without a good reputation you don’t have residents and without residents you have no money. It takes many good deeds to build your reputation and only one bad deed to lose it. That’s why it is so important. So how do you keep your reputation positive for the long haul? Attending this session is the first step in doing just that. You will leave the session with numerous tips, trick and techniques on managing your reputation.

REAC | Part 2 David Rudolph, Cinnaire A follow-up and reinforcement of REAC 1. The instructor will walk participants through several photos and a few live repairs that generate large point losses, others that are common and easy, and are time-manageable and affordable for a wide range of budgets. The session will close with a “guaranteed to succeed” plan-of-action that can be adjusted and applied to any property.

Emergency Preparedness Jim Gromer, Continental Management Gary Offenbacher, Continental Management Nobody can predict when a disaster will strike at a multifamily community. All we can do is prevent, plan and prepare for when one happens. Our session will cover the following elements: minimizing risk to residents, staff and owner through inspections, preparation and having procedures in place; transfer of risk through proper having proper insurance coverage in place; handling different types of emergencies, fire, flood, weather, crime, and information breach; expectations of first responders, staff and residents though communication and training; and, elements of an emergency plan and the need to keep it updated.

Year 15: Dispositions Strategy – Qualified Contracts Paul Davis, Cassie Brown, Adrienne Zeigler, MSHDA; James White, Rich Swantek, Cinnaire; Gary DeShano, Dino Ciardelli, GLD Management See Part 1 for complete session description.

Identification and Awareness: Lessons on Drugs in our Communities | Part 2 Shawn Bain, Global Drug Concepts Michael Powell, Global Drug Concepts See Part 1 for complete session description.

Solar for Multifamily Housing: The Opportunity is Now Matt Hollander, LEED AP, Hollander Development Tim Skrotzki, LEED AP, Elevate Energy Market John Kinch, Michigan Energy Options Oren Brandvain, Develop Detroit Solar is becoming a better investment for owners, developers, and tenants of multifamily properties. The price of solar panels has dropped significantly, and PV panels are more efficient. While the scale of solar on multifamily seems challenging, added with energy efficiency measures, ROI can be achieved quickly and IRRs can be as high as 10 percent. With the introduction of community solar, benefits can be passed directly to tenants. Even in a state without significant solar incentives, we’ll examine how going solar along with energy efficiency offsets rising energy costs, stabilizes operating budgets, and increases cash flow. You will learn how Hollander Development used LIHTC and Business Investment Tax Credits to make solar cost less than zero dollars; how to incorporate solar into the decision-making process, the role of energy efficiency, and tax credits to improve your bottom line; how DOE and HUD are bringing multifamily leaders together to share solar best practices; and, how community solar in Michigan is bringing the benefits of solar to tenants and owners alike.

5:45 – 8:00PM • TRADESHOW

Plan to attend a fun and engaging tradeshow. Enjoy a cocktail and some dinner while you visit vendors and learn about the latest services they provide.


THURSDAY • SEPT 21 WORKSHOPS

9:00 – 10:15AM • WORKSHOPS

It’s Fair Housing, Not Fear Housing! | Part 1 Elaine Simpson, Occupancy Solutions Discrimination in the sale or rental of housing is not as rare an occurrence as one would hope or expect. A discrimination lawsuit can cost you and your company valuable time and money. By providing employees and vendors with Fair Housing training, you are able to greatly reduce the risk of a costly lawsuit. Topics that will be covered include: National Statistics; A Brief History of Fair Housing; The Seven Federally Protected Classes; The Two State Protected Classes; Local Protected Classes; Accommodations & Modifications; Service Animals; Advertising & Marketing Guidelines; Who is Liable; The Complaint Process; How to Comply; Resources, closing with Questions and Answers. Attendees will receive an emailed Certificate of Attendance reflecting the completion of the course.

Preventive Maintenance - Tips - Techniques – Things to Think About | A Presentation & Conversation from Experience David Rudolph, Cinnaire; Representatives from Continental Management; Medallion Management; KMG Prestige Preventive Maintenance in the multi-housing industry has evolved into a myriad of options and how to’s. Learn what you can do to develop or improve a Preventive Maintenance program for your property(s). You’ll enjoy a presentation from several professionals who have established, implemented, refined and endorse a variety of Preventive Maintenance Programs and Techniques. After each profes-sional has presented they will sit on a panel, allowing participants to ask questions and share experiences. Participants will leave with material and a stronger understanding of how to make preventive maintenance work for you and your property/organization.

We are all Risk Managers – Legal Seminar Jim Gromer, Contental Management This is a new legal session that combines all the aspects of risk management to help make properties more successful. Topics discussed will include site risk management, employee management, collection, landlord tenant and fair housing. Come learn how to lower your risk and increase the profits to your property and company.

That’s the Name of the Game: Identifying Pulse Points for Great LIHTC Deals Chris Laurent, Cinnaire The LIHTC industry provides a wide spectrum of types of affordable housing – from austere and functional to highly sophisticated and transformative. Learn and understand the nuances of each, working through the seven main pulse points of strong deals that will help you distinguish between winning and losing. You’ll learn what best suits stakeholders – HFAs, lenders, syndicators, communities, and soft funders – and how to weave together a story that resonates.

Professional Presence Kelly Martin, Cinnaire Anthony Winston, Cinnaire The Kelly and Anthony Show: The Brand Opening Celebration!!! Come be a part of a live studio audience as Anthony and Kelly discuss how your personal brand may be impacting you in ways you do not even know! Learn tips, techniques, and some tricks of the trade to take your personal brand to the next level and keep you ready for any opportunity that comes your way. This is one show you don’t want to miss.

Building, The Basics | Part 1 Brett Little, Green Home Institute When it comes to building new homes, remodeling, additions or developing multifamily housing, it’s important to incorporate green strategies to stay competitive. These measures can save your clients money, improve resale value and give you more of a competitive edge in the market. We will cover the basics of the five pillars of Green Building: Energy, Health, Water, Materials and Place along with some tools to help you do it. Integrating sustainability into your practice, whether an individual, small business or major corporation is key to thriving in this market where the green building will be $200 billion industry by 2018.

10:15 – 10:30AM • BREAK

10:30 – 11:45AM • WORKSHOPS

It’s Fair Housing, Not Fear Housing! | Part 2 Elaine Simpson, Occupancy Solutions See Part 1 for complete session description.

Trends in Maintenance Mark Cukro, Plus One Consulting This new session developed by Mark will discuss what to expect in the future and how technology will change in the next five years. Changing your job and how you do it.

Attract, Retain and Motivate – 8 Tips for Finding & Keeping Top Talent Stan Hannah, Plante Moran Ask most high performing organizations about their #1 asset, and they’ll tell you it’s their people. And for good reason — that talent possesses the intellectual capital that differentiates an organization from its competitors. Talented staff possess the creativity to innovate, the expertise to problem-solve, and the ideas to keep an organization nimble and relevant to its clients and customers. This session will provide some suggestions to help you find that top talent and ensure it sticks with you and your organization for years to come.

Capital Needs Assessment Success Strategy Josh Ghena, Moderator, Cinnaire Scott Larry, Lockwood Construction Robert Carson, Continental Management Mike Witt, MSHDA Matt Burgeon, MSHDA The arrival of the notice for a Capital Needs Assessment makes everyone’s blood pressure rise just a bit! CNAs are complex, and maybe a bit mysterious. The impact on the long-term operations of a MSHDA project can be huge. Join us for a panel presentation and discussion including MSHDA, owners and management professionals sharing strategies for getting through the CNA process successfully.


THURSDAY • SEPT 21 WORKSHOPS Continued

10:30 – 11:45 AM • WORKSHOPS Continued

Body Language and Unconscious Bias Brian Feeney, Cinnaire Mary Manual, Cinnaire Body language (non-verbal communication) is one way we promote how we are perceived at work and home. There are times when we send mixed messages – saying one thing, but body language reveals something completely different. This non-verbal language affects how we act and react to others, and how they react to us. People make sweeping judgements and inferences based on body language, called unconscious bias. Bias happens automatically. Those judgements can predict meaningful life outcomes whether that be who we hire, promote, or even who we ask on a date. Make sure your personal brand is aligned with how you wish to be perceived. You will learn the brand you’re currently known for. Next, you will create a concise personal brand statement describing what or who you want to be known for and finally, help align your communication and actions with your desired perception. It can take very little time to adjust your non-verbal communica-tions by re-branding yourself, simply by being aware of how you want be perceived.

The Differences in Residential Green Building Certification Programs: The Basics | Part 2 Brett Little, Green Home Institute Each green home certification comes with different requirements, opportunities, costs, 3rd party oversight requirements, tools and resources to guide you. Which is right for you and your clients or program goals? In this session, we will help you make sense of the different GreenHome certification labels by comparing and contrasting LEED for Homes, National Green Building Standard, Green Globes, Green Communities, Passive House, DOE Zero Energy Ready Home, Energy Star for Homes and the Living Building Challenge. Funding, incentives, tax credits and other benefits will be compared as well.

12:00 – 1:00PM • LUNCH WITH KEYNOTE PANELIST • DENISE STEIN

Building a Bridge of Support…from Both Sides: Identifying and Bridging the Leadership Gap in your Organization Denise Stein, Art of Leadership Advisors Building a bridge, more than anything, is a structural challenge. The most common method for bridge building is to address the challenge from both sides of the divide. However, building an effective, enduring bridge (organization) must also include functionality, aesthetics, and an appealing, engaging design. Denise shares her insight into the challenges of the Affordable Housing community with a focus on bridging the gaps within our teams in order to build effective leaders at all levels of the organization.


Leasing: Talking to Strangers Lori Hammond, Property Management Minutes It’s considered an entry level position in our industry, but our leasing team is the lifeline to develop prospects into future residents. The leasing team has to be “risk takers”; willing to ask questions that might have “no” as the answer, but will probably be surprised to see how often the answer is “yes”. Learn skills that will help you be comfortable in a role that is performance-based.

Safety for Maintenance Mark Cukro, Plus One Consulting This session will be fun, engaging and different from any other safety seminar you have attended. We will discuss real world scenarios for the multi-family industry and relevant statistics, as well as how to reduce injury in the workplace and implement change successfully.

Financial Statement Audit Preparation Kenny Dennison, Dauby O’Connor & Zaleski, LLC Kevin Shirey, PK Housing & Management Co. This session is designed to help accountants and other responsible parties plan and prepare for an audit of their financial statements. We will focus on best practices to ensure a stress-free and on-time engagement and common compliance concerns and other issues to avoid.

Leading a Culture That Attracts and Retains Talent Mark McDaniel, Cinniare Stan Hannah, Plante Moran This session will challenge you to confront your assumptions about how to attract and retain talent. We invite you to listen to CEO of Cinnaire, Mark McDaniel, confront difficult questions about the steps he and his leadership team have taken to distinguish themselves from the competition and to create an environment that motivates people to bring passion and dedication to work every day. Stan Hannah, of Plante Moran, will provide insights on how to recognize risk factors associated with leadership turnover and share a five-step action plan that leaders can implement to build a succession plan for the future.

Insurance Session Phil Hinton, Arthur J. Gallagher & Co. Michael Miller, Arthur J. Gallagher & Co. We will discuss common insurance related risks facing residential apartment owners/managers and steps that can be taken to minimize or eliminate those risks through proper awareness techniques and risk transfer policies. In this session, we will also discuss how insurance companies determine premiums through underwriting and the importance of providing a good insurance submission.

Financing for All: Exploring Multifamily Finance Victor Abla, Detroit, LISC Matt Cook, Parker Arntz Heating and Cooling Alexis Blizma, The Ecology Center Chris Potterpin, PK Development Group Multifamily developers have an increasing range of financing options to choose from when it comes to selecting the right package of energy efficiency or renewable upgrades for their properties. To explore some of these options, Michigan Energy Efficiency for All is proud to present a panel of financing experts hailing from all sides of a successful transaction and retrofit. Whether developers or owners are looking at financing for new construction or interested in retrofitting one of their existing properties, this session will prove informative and engaging. Join a panel of experts who will discuss different energy efficiency financing options.

2:15 – 2:30PM • BREAK


THURSDAY • SEPT 21 WORKSHOPS Continued

2:30 – 3:45 PM • WORKSHOPS

Advanced Leasing: Mining for Lost Prospects Lori Hammond, Property Management Minutes Especially with affordable housing, we receive, process and approve double the volume of applications that actually move in. This session will cover how to create accountability with applications, as well as application follow-up.

Life Cycle of a Building Mark Cukro, Plus One Consulting This new session will examine the life cycle of a building and will expand on what to expect and how to prepare for maintenance services on assets as they age.

IT Challenges of Small Businesses Tim Shand, Cinnaire Join us for discussion about the various challenges small businesses must deal with related to their IT infrastructure. The importance of proper budgeting and prioritization of security, performance, cloud and infrastructure. We will discuss some of the best practices for data redundancy, backups and recovery. We will also talk about how small businesses can utilize internet cloud services to simplify operations and discuss the Cyber threats that exist and how to protect yourself against them.

CSH’s Quality Supportive Housing Operations John L. Peterson, Associate Director, MI Lori Phillips-Steele, Director, IN Join us for an overview of operating quality supportive housing. Panelists will include supportive housing providers who are suc-cessfully leading projects serving populations such as people experiencing homelessness, youth aging out of foster care and individuals with a serious mental illness or co-occurring disorders. The panel and participants will engage in interactive dialogue highlighting successes and identifying challenges and ways to overcome them.

Building a Bridge of Support…from Both Sides: Identifying and Bridging the Leadership Gap in your Organization Denise Stein, Art of Leadership Advisors Highly effective leaders are builders; builders of teams, builders of processes, builders of leaders, and builders of bridges. Bridge building leaders are adept at recognizing the ‘divides’ that exist in their organization and are able to identify the challenges, issues, and opportunities that effective bridge-building leaders could easily overcome. This engaging session will provide you with tools to quickly recognize the leadership gap, to identify the key structural elements to effective bridge building with your team, and to ensure the achievement of your organization’s values, mission, and goals.

Green Blueprints: Case Studies on Energy Efficiency in Multifamily Affordable Housing Jason Bing, The Ecology Center Jennifer Hall, Ann Arbor Housing Commission This session will review real examples of the “how and why” nonprofit and for-profit private building owners and developers are embracing energy efficiency as a way to save money on utility expenses, reduce operating costs, and improve the health of tenants in their facilities. The session will cover some of the strategies that can be utilized during the design, financing, and implementation of energy efficiency projects – and some of the issues to be aware of along the way. The session will be framed by an introduction on the work being conducted by the Michigan Energy Efficiency for All (MEEFA) network: a state-wide network dedicated to linking the energy and housing sectors together to improve and expand equitable access to resources for the multifamily affordable housing sector and its residents. Presenters will represent both nonprofit housing authorities and private building owners/developers and reflect on the lessons learned in implementing energy efficiency projects.

3:45 – 4:00PM • REGROUP AND CLOSING REMARKS

We will quickly recap the conference and announce prize winners.

CINNAIRE’S UNIVERSITY OF AFFORDABILITY 2017 EDUCATION CONFERENCE


SEPTEMBER 20 & 21

KELLOGG CENTER

EAST LANSING, MI

CONFERENCE SCHEDULE

WEDNESDAY SEPTEMBER 2011:30AM REGISTRATION

NOON PROGRAM BEGINS • Mark McDaniel – Welcome • Sarah Brabbs – Keynote

1:30 – 2:45PM SESSION 1

2:45 – 3:00PM BREAK

3:00 – 4:15PM SESSION 2

4:15 – 4:30PM BREAK

4:30 – 5:45PM SESSION 3

5:45 – 8:00PM TRADESHOW

THURSDAY SEPTEMBER 218:30 – 9:00AM CONTINENTAL BREAKFAST

9:00 – 10:15AM SESSION 1

10:15 – 10:30AM BREAK

10:30 – 11:45AM SESSION 2

11:45 – 12:45PM LUNCH • Denise Stein – Keynote

1:00 – 2:15PM SESSION 3

2:15 – 2:30PM BREAK

2:30 – 3:45PM SESSION 4

3:45 – 4:00PM CLOSING REMARKS AND PRIZES

WHAT’S INCLUDEDREGISTRATION GIFT BAG* •

TWO FEATURED SPEAKER PRESENTATIONS •SEVEN EDUCATIONAL WORKSHOPS •

TRADESHOW FUN •ALL MEALS AND BREAKS •


CO

NFER

ENC

E SCH

EDU

LE

IN YOUR REGISTRATION BAG…It’s packed full of informative articles, many from featured speakers at this year’s event!

*LOOK FOR A SPECIAL ISSUE OF

#CinnaireU2017



REGISTRATIONPlease copy this form if more than 3 participants or different Workshop choices.

Organization

Address

City/State/ Zip

Phone

• Attendee 1

Attendee 1 Email for main contact (required)

• Attendee 2 (of same organization)

Attendee 2 Email

• Attendee 3 (of same organization)

Attendee 3 Email

Total amount enclosed: $

Please select one Workshop Session within each time slot. If Workshop Sessions choices are different for each attendee, please copy form and submit with Registration.

WEDNESDAY • SEPT 20 WORKSHOPS

1:30 – 2:45PM WORKSHOPS� Writing Skills� The Latest on Bed Bug Control� Acquisition Rehab – Part 1� LIHTC Jeopardy � Knowing Me, Knowing You: Emotional Intelligence� MI Battle of the Buildings & 2030 District

3:00 – 4:15PM WORKSHOPS� Anatomy of a Crisis – Master the Chaos� REAC – Part 1 � Acquisition Rehab – Part 2� Year 15: Dispositions Strategy Qualified Contracts – Part 1� Drug Intervention – Part 1� Can You Really Save $$ by Going Green?

4:30 – 5:45PM WORKSHOPS� Repitition Makes Reputation and Reputation Makes Residents� REAC – Part 2 � Emergency Preparedness: Writing an Emergency Plan� Year 15: Dispositions Strategy Qualified Contracts – Part 2� Drug Intervention – Part 2� Solar for Multifamily Housing: The Opportunity is NOW

THURSDAY • SEPT 21 WORKSHOPS

9:00 – 10:15PM WORKSHOPS� It’s Fair Housing, Not Fear Housing!– Part 1� Prevention Maintenance: Tips - Techniques - Things to Think About� We Are All Risk Managers� That’s the Name of the Game: Pulse Points for Great LIHTC Deals� Professional Presence� Building, The Basics – Part 1

10:30 – 11:45PM WORKSHOPS� It’s Fair Housing, Not Fear Housing!– Part 2� Trends in Maintenance� Attract, Retain and Motivate – 8 Tips � Capital Needs Assessment Success Strategy � Body Language� Green Building Certification Programs: The Basics – Part 2

1:00 – 2:15PM WORKSHOPS� Leasing – Talking To Strangers� Safety for Maintenance � Financial Statement Audit Prep� Leading a Culture That Attracts, Retains Talent� Insurance� Financing for All

2:30 – 3:45PM WORKSHOPS� Advanced Leasing – Mining for Lost Prospects� Life Cycle of a Building � IT Challenges of Small Businesses� Quality Supportive Housing Operations� Building a Bridge� Green Blueprints: Case Studies on Energy Efficiency

� COMPLETE THIS MAIL IN REGISTRATION FORM & RETURN WITH YOUR PAYMENT TO:

Cinnaire c/o Kelly Haracourt 14912 Sandstone Place Grand Haven, MI 49417


CONFERENCE REGISTRATION

• Conference Registration Fee: $285 for first person

• $260 for additional people from same organization

� Remember to book your hotel reservation by AUGUST 19 to get the special discounted rates! Call 800-875-5090 (Page 2)

REGISTRATION • ONLINE

� REGISTER & SUBMIT PAYMENT ONLINE AT: www.datadesignpros.com/cinnaire.php

Contact Kelly Haracourt at 517.775.2028 or email at [email protected] if you have registration questions or are having issues registering online.


� $285

� $260

� $260

REGISTRATION FORM • MAIL IN PLEASE COMPLETE THIS REGISTRATION FORM & RETURN WITH YOUR PAYMENT

ROOM RESERVATIONS 2

KEYNOTE SPEAKERS 2

WORKSHOP SCHEDULE AT A GLANCE 3

WORKSHOP SCHEDULE DETAIL 4-8

CONFERENCE SCHEDULE 9

REGISTRATION (MAIL IN & ONLINE) 10

1118 South Washington Avenue Lansing, Michigan 48910 cinnaire.com | 844-4CINNAIRE


SEPTEMBER 20 & 21

KELLOGG CENTER

EAST LANSING, MI

YOU’RE INVITED!

1 en r es - cinnairecinnaire.com/wp-content/uploads/2017/01/uofa... · best practices to improve...

Documents