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1 Emergency Social Services in a BCERMS Environment The Implementation Phase Presented by Colleen Vaughan

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Page 1: 1 Emergency Social Services in a BCERMS Environment The Implementation Phase Presented by Colleen Vaughan

1

Emergency Social Services in a BCERMS Environment

The Implementation Phase

Presented by Colleen Vaughan

Page 2: 1 Emergency Social Services in a BCERMS Environment The Implementation Phase Presented by Colleen Vaughan

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Goal of this Session

To “demystify” the BCERMS

model for providing ESS at a

Reception Centre

Page 3: 1 Emergency Social Services in a BCERMS Environment The Implementation Phase Presented by Colleen Vaughan

3

British Columbia Emergency Response Management System

(BCERMS) A comprehensive management system that

ensures a coordinated and organized response and recovery to all emergency incidents.

It is based on the five functions of the Incident Command System (ICS) used at the site level as well as three levels of support and coordination.

Page 4: 1 Emergency Social Services in a BCERMS Environment The Implementation Phase Presented by Colleen Vaughan

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Operations Planning Logistics Finance

Command/Management

Simple ICS Organizational Structure

Page 5: 1 Emergency Social Services in a BCERMS Environment The Implementation Phase Presented by Colleen Vaughan

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Site Operations(ICS)

Site Support Level(EOC)

Provincial RegionalCoordination Level

(PREOC)

Provincial CentralCoordination Level

(PECC)

BCERMS Response Levels

Page 6: 1 Emergency Social Services in a BCERMS Environment The Implementation Phase Presented by Colleen Vaughan

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Guiding Principles Five Primary Management Functions Management by Objectives Operational Periods Action Plans Modular Organization Chain of Command Unity of Command Span of Control Common Terminology Color Coded Identification

Page 7: 1 Emergency Social Services in a BCERMS Environment The Implementation Phase Presented by Colleen Vaughan

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Remember…

Think function not people

Think function not agency

Page 8: 1 Emergency Social Services in a BCERMS Environment The Implementation Phase Presented by Colleen Vaughan

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Organizational Structure:Management

Information Liaison

Safety

Operations Section Planning Section Logistics Section Finance Section

Reception Centre Manager

Page 9: 1 Emergency Social Services in a BCERMS Environment The Implementation Phase Presented by Colleen Vaughan

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Organizational Structure:Operations

– Section

– Branch

– Unit

– Unit

– Unit

– Unit

– Unit

Meet & Greet

Registration

Referrals for Food, Clothing & Lodging

Inquiry

On-Site Goods Distribution

Primary Services

Operations

Page 10: 1 Emergency Social Services in a BCERMS Environment The Implementation Phase Presented by Colleen Vaughan

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Organizational Structure:Operations

– Section

– Branch

– Unit

– Unit

– Unit

– Unit

– Unit

– Unit

Child Care

Multicultural

Pet Care

Recreation

Transportation

Search & Reply

Specialized Services

Operations

Page 11: 1 Emergency Social Services in a BCERMS Environment The Implementation Phase Presented by Colleen Vaughan

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First Aid

Emotional Support

Special Needs

Health Services

Operations

Organizational Structure:Operations

– Section

– Branch

– Unit

– Unit

– Unit

Page 12: 1 Emergency Social Services in a BCERMS Environment The Implementation Phase Presented by Colleen Vaughan

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Organizational Structure:Planning

– Section

– Unit

– Unit

– Unit

– Unit

– Unit

Situation

Docum entation

Advance P lanning

Dem obilization

Recovery Transition

Planning

Page 13: 1 Emergency Social Services in a BCERMS Environment The Implementation Phase Presented by Colleen Vaughan

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Organizational Structure:Logistics

Resource Acquisition

Donated Goods

Shipping & Receiving

Supply

Logistics – Section

- Branch

– Unit

– Unit

– Unit

Page 14: 1 Emergency Social Services in a BCERMS Environment The Implementation Phase Presented by Colleen Vaughan

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Organizational Structure:Logistics

Volunteer/Staff M anagem ent

Logistics – Section

- Branch

Page 15: 1 Emergency Social Services in a BCERMS Environment The Implementation Phase Presented by Colleen Vaughan

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Organizational Structure:Logistics

Food

Runner

Facility

C lerical

Security

Reception Centre Support

Logistics – Section

- Branch

– Unit

– Unit

– Unit

– Unit

– Unit

Page 16: 1 Emergency Social Services in a BCERMS Environment The Implementation Phase Presented by Colleen Vaughan

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Organizational Structure:Logistics

Com m unications

Com puter Systems

Inform ation Technology

Logistics – Section

- Branch

– Unit

– Unit

Page 17: 1 Emergency Social Services in a BCERMS Environment The Implementation Phase Presented by Colleen Vaughan

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Organizational Structure:Finance

– Section

– Unit

– Unit

– Unit

– Unit

Cost

T im e

Com pensation & C laim s

Procurem ent

Finance

Page 18: 1 Emergency Social Services in a BCERMS Environment The Implementation Phase Presented by Colleen Vaughan

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Fully Expanded ESS RC Organization (ESS Director is located at the EOC)

Information Liaison

Safety

Meet & Greet

Registration

Referrals for Food, Clothing & Lodging

Inquiry

On-Site Goods Distribution

Primary Services

Child Care

Multicultural

Pet Care

Recreation

Transportation

Search & Reply

Specialized Services

First Aid

Emotional Support

Special Needs

Health Services

Operations

Situation

Documentation

Advance Planning

Demobilization

Recovery Transition

Planning

Resource Acquisition

Donated Goods

Shipping & Receiving

Supply

Volunteer/Staff Management

Food

Runner

Facility

Clerical

Security

Reception Centre Support

Communications

Computer Systems

Information Technology

Logistics

Cost

Time

Compensation & Claims

Procurement

Finance

Reception Centre Manager

Page 19: 1 Emergency Social Services in a BCERMS Environment The Implementation Phase Presented by Colleen Vaughan

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Position Titles (if staffed)

Manager

Officer

Chief

• Coordinator

– Supervisor

Managem ent Staff

Unit

Branch

General S taff - Section

Reception Centre Manager

Page 20: 1 Emergency Social Services in a BCERMS Environment The Implementation Phase Presented by Colleen Vaughan

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Level One ESS Response Structure

Meet & Greet

Referrals for Food, Clothing & Lodging

On-Site Goods Distribution

Transportation

Emotional Support

Operations

Documentation

Planning

Resource Acquisition

Logistics

Cost

Finance

ESS Responder

Page 21: 1 Emergency Social Services in a BCERMS Environment The Implementation Phase Presented by Colleen Vaughan

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Thank you

To all ESS volunteers and staff throughout the province for your continued support and

efforts